Comments: 1. The sales flyer photos looked great which is why we booked there; however, the realty was quite different almost felt like it was photo shopped. 2. Room was nicely appointed and clean; however, it was vastly overpriced at over $250.00 for a one-night stay. 3. Front desk staff (fellow) was quite gruff. 4. The facility said juice, coffee and tea available. What I found was a juice machine not working properly (only chilled water came out) and there were no lids or cream for the coffee. I mentioned this to the staff about this and the fellow expressed no desire to address the situation.
I booked a room for my sister and I to come down August 2nd. About an hour out from the hotel, we see a road sign saying the island was evacuated (started on the 1st). We didn’t receive a call telling us this. After already driving 4 hours we decided to find somewhere else to stay. I called the hotel to see if I would get a refund since I couldn’t get on the island due to the evacuation. The lady said yes she already refunded it (she never asked my name). It’s now the 18th I’ve called about every day for almost a week and they won’t put a manager on the phone even though they said she’s the only person who can “look at reservations”, said it was “refunded”, then said that it was never charged (my bank account says different), Expedia has tried to contact them and they wouldn’t respond to them. Finally they emailed Expedia back and said I won’t be refunded due to policies... It was an EVACUATION how could I possibly be there for my stay when no one was allowed on the island. Which no one informed us about. They act like they don’t want to help and never asked my name, not once. So pretty much the staff is a joke, the manager is an even bigger joke and they will take your money.…
Enjoyed a wonderful stay at the Hatteras Island Inn. Staff was very friendly and welcoming. Room was very clean and had a lot of nice unexpected features (Microwave, refrigerator, Keurig coffee maker). Pool was very nice, clean, and refreshing. Walking distance to a convenience store, several restaurants, and the beach. All in all I'd definitely stay here again. Two great big thumbs up! 👍👍
I didn't expect much as I booked the hotel at the last moment due to the last minute changes in plans. We were pleasantly surprised - the room was clean, and the location is nice (just a short distance away from the beach where we observed beautiful sunset and sunrise). There are places to eat around - the hotel doesn't offer any breakfast, but it doesn't detract from us recommending it!
The pics make it look like this is kind of quaint and not near much. It’s surrounded by commercial properties and has no view of any kind. Outside entrances, old property, albeit updated. The front office staff was excellent. Just was too much money for what it was.