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Highlands at Sugar

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Highlands at Sugar
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60 Reviews from our TripAdvisor Community

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Showing 60: English reviews
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

My first time in North Carolina, the experience was something I've always dreamed of. We booked 2 nights we woke up the second day to bed bug bites. I've never in life experienced something so horrible. We were reimbursed for our room but the way we were treated was absolutely humiliating and horrible. Housekeeping staff was polite but the rest... More 

Helpful?
6 Thank EmilyMartin2821
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 1, 2016

The first room we were assigned had a shattered living room window. We were given another one that had a broken window in the master, but since it was their last room available we took it. The broken window didn't close all the way. The lighting in the master bedroom and bath kept going on and off when the switches... More 

Helpful?
2 Thank gaylegabriel2
NPeyton, Lead Guest Services Representative at Highlands at Sugar, responded to this review

We appreciate your taking the time to review your stay with us, and we are sorry to hear that we did not reach your expectations. We have taken measures to address the issues you've mentioned. We do hope that you come again and give us the opportunity to make your next experience a positive one. More 

Travelers are raving about these Banner Elk hotels

Lancaster, Pennsylvania
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed July 23, 2016

The Highlands at Sugar, located near Banner Elk, off of Tynecastle Hwy (Rt. 184), has a spectacular view from their condos. At one time it must have been an elegant facility, probably originally built as ski condos. The drive up the side of the mountain might be a challenge in the winter, but it was a nice drive in the... More 

Review collected in partnership with ASUS 12 W8 IE Bookmark

Helpful?
Thank schneewitchen
NPeyton, Lead Guest Services Representative at Highlands at Sugar, responded to this review

Thank you so much for taking the time to write this review. We are happy to hear of your pleasant stay with us, and we hope to see you again soon! More 

Hampton, Virginia
Level Contributor
5 reviews
3 of 5 stars Reviewed July 16, 2016

The one bedroom was perfect for our family of four, enough space to play games and hang out after a long day on the trails and river. Kitchen was just the right amount of space to make breakfast and dinner (were hiking or kayaking at lunch time). All the needed cooking tools were there, this was a bonus! Exterior building... More 

Helpful?
Thank carleenteachespe
NPeyton, Lead Guest Services Agent at Highlands at Sugar, responded to this review

Thank you for taking the time to write a review of your recent stay at our property. We are thrilled that we were able to meet all of your needs, and we hope to see you again soon. More 

Hillsborough, North Carolina
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed July 7, 2016 via mobile

Close to banner elk, boone and blowing rock. Cool as sits on top of the mountain. Could see some fireworks. Room was spacious and adequate.small adequate pool. Hot tub not functioning well.grounds overgrown. Building rotting. Needs a lot of tlc., But again had everything we needed for a fun time Poor signage, GPS sometimes nonexistant

Helpful?
Thank dorma002
NPeyton, Lead Guest Services Agent at Highlands at Sugar, responded to this review

Thank you for posting a review. We are working hard toward making improvements throughout the property, so we hope that you have the opportunity to experience these updates in the future. More 

Huntingtown, Maryland
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 23, 2016

We spent a week here in early May. Spacious, comfortable, well-equipped unit with beautiful view of Banner Elk valley and sunsets. While appliances were new, this unit reflected both interior and exterior neglect of maintenance and repair. We were the only occupants in the entire wing of condos, so it was very quiet. I'd love to return, especially if we... More 

Helpful?
Thank BillF20639
NPeyton, Lead Guest Services Agent at Highlands at Sugar, responded to this review

I would like to thank you for taking the time to review your recent stay with us. We are happy to hear that you enjoyed your experience, and hope to see you again so that you may enjoy the improvements we are making throughout the property. More 

bayshore ny
Level Contributor
61 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed June 11, 2016

WE were pleasantly surprised at how nice our room was. Very spacious,very clean. Fully equipped full kitchen beautiful fireplace and deck with a nice veiw. Very Romantic Located in an area with lots of things to do

Helpful?
Thank cct13
NPeyton, Lead Guest Services Agent at Highlands at Sugar, responded to this review

We are so happy to heard of your pleasant stay at our property. We look forward to seeing you again! More 

New Bern, North Carolina
Level Contributor
180 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed June 6, 2016

This is an old development that has been nicely updated, at least inside. There are just two air outlets, two regular size doors (with screen doors that do not lock) so there is no cross air circulation. It was nice and mountain cool outside but even with fans going full blast.... it was a sauna all weekend.

Helpful?
Thank GringoDave47
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 21, 2016 via mobile

Couldn't ask for more. Everything we needed. Pool. Jacuzzi. Hiking trails. Beautiful views. Friendly staff. Pool table. Air hockey. Ping Pong. Grills. HD TV. Room had jacuzzi. Whole house audio. Will be back

Helpful?
1 Thank Gary T
NPeyton, Lead Guest Services Agent at Highlands at Sugar, responded to this review

Thanks so much for your review. We look forward to seeing you again. More 

Eden, North Carolina
1 review
5 of 5 stars Reviewed March 25, 2016

My husband and I, along with another couple, stayed at the Highlands at Sugar about a month ago (last weekend in February) and absolutely loved it! We went for a weekend ski trip (went up Thursday morning and left Sunday afternoon). You literally pass Sugar ski resort on you way up to the condos (AMAZING LOCATION!). Yes, the condos are... More 

Helpful?
Thank kahall25
NPeyton, Lead Guest Services Agent at Highlands at Sugar, responded to this review

Thank you for taking the time to write such a positive review. We strive to make our guests as comfortable as possible, and we are thrilled that you've had such a memorable experience with us. We look forward to seeing you again! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Family Rooms
  • Suites
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Highlands at Sugar

Address: 2173 Sugar Mountain Dr, Banner Elk, NC 28604-9858
Location: United States > North Carolina > North Carolina Mountains > Banner Elk
Price Range: $87 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Highlands at Sugar 3*
Number of rooms: 57
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