This place was sensational. It was very clean, that staff was supremely accommodating with requests, such as extra towels, etc. I ordered room service one night and I was pleasantly surprised that the prices weren't astronomical and the food arrived hot and in a very timely manner. Not only do they have a great breakfast buffet, but they have a coffee, espresso, latte machine with DELICIOUS homemade cookies in the lobby area, ambiance provided by a fireplace! Their dinner buffet had a lot to offer in the way of variety and healthy options! I feel that the staff went out of their way to make their guests comfortable and happy. I would highly recommend this hotel to anyone staying in the area.
The reviews were pretty sketchy, complaints on the hotel or management to the down right scary. Yet the scores or reviews was great! I prayed and kept it moving. I was happy when warmly greeted and welcomed to a clean room. Although we wanted an accessible room and a spa suite we received two accessible rooms. Which made showering an olympic event. It was quite high to climb over nevertheless we did it! ( I blame myself for not checking) The buffet was nice. not too many vegan options and no Belgium waffle stand. Still accommodating and left feeling warm and full. It was three weddings they were hosting it’s a busy place, I didn’t feel like a meal ticket or rushed. You can get some peace and quiet. I look forward to coming back in the spring.
Stayed here for a week for work. Worst stay ever Fire alarm was on for an eternity at 5ish am, then again another day at 7-8ish am for about 15 minutes. Idk if someone was pulling it as a joke but it wasn’t funny 😂. There was a wedding going on and the room by me was extremely loud to the point I couldn’t sleep. I called the front desk and the noise still continued. Also, the worst part is I have bug bites. Hotel looks nice but definitely try to find somewhere else to stay
Tried to check in, the desk person could not work the system. He sail he needed his supervisor, Siobhan, who was in the bathroom. 15 minutes later Siobhan emerged from the bathroom and told me that the hotel was booked although I had a confirmed prepaid reservation.
After being told our reservation at the Marriott hotel in Uniondale was called, and needing a hotel room The Finn at fox hollow saved the day. The booked us in last minute and was so helpful and friendly
Where to begin… my parents got a room to look at some houses nearby. we’re from Long Island so they were quite familiar with the area. I live in NYC. Let’s not even get into the fact that the decor looks like someone intentionally picked out the more hideous individual items at a bargain basement to win some sort of contest but I get a text the morning after their first night that my dad (72) fell in the bathtub and was in the hospital. WTF. so I flip out and head out to the hotel from the city. The police had to come and upon looking at the bathroom, the ADA handles were completely in the wrong place (no handle at the edge of the tub to hold onto when getting out) and no grip on the floor. They are well aware a majority of their guests are older and regardless, there should’ve been compliance. There was literally BLOOD all over the bathroom floor. The staff barely gave a sh*t except to ask why we didn’t contact them first — instead of the police????? Oh ok sure. So clearly caring more about their insurance than the well-being of my father. At one point I went downstairs to get 2 bottles of Pellegrino for my mom who was scared out of her mind and the guy started asking me what happened to my dad, so I told him the details, but don’t worry, that didn’t stop him from charging me $17 for the two waters as I did. Unreal. My father needed stitches and a cat scan. The scan thankfully came back clean but was in a ton of pain (he had fallen directly on his back) so eventually he was discharged and we came back to the hotel. His bandage from his stitches had come open so my mom went to the front desk to ask if they had tape. The guy handed her a scotch tape and had the AUDACITYYYYY to ask for her ROOM NUMBER. He was legitimately going to CHARGE HER for the scotch tape. I can’t even comprehend what kind of person does this. She refused to give him her room number on principle and said she’d simply take 2 pieces and call it a day. Unbelievable. Finally my mom goes down to complain about the entire experience to the manager because seriously WTF. The manager seemed relatively apologetic and when my mom told her what had happened w the tape, the guy was right there and my mom said “do you really think that was the right thing to do given what we’ve experienced?” and this guy rudely replies “yes I do, that’s policy”. Areeee you out of your mind??? What kind of hospitality is this?!? My mom is now dealing with their insurance company because they didn’t even offer any kind of compensation (no night free, no comped anything, still charged for $17 water) and she made it clear to them she would be refuting this stay with Amex. On top of that, they both got Covid from the hospital. Like, are you even for real. This place is horrific and I will tell every single person I know to avoid it like the plague. Despicable treatment.…
Although we weren’t at Fox-hollow for to long, we were still able to get a feeling for it. We went to the Fox-hollow for a family members wedding and it was great! The property was excellent with helpful staff and even better accommodations! The wedding was held in a gorgeous garden and given the heat Fox-hollow provided water to allow ourselves to stay hydrated. When the ceremony was over we were asked to step inside the venue. As we stepped in we were greeted by gracious hosts and employees. When we asked the bride and groom post- wedding how they felt the wedding went they replied graciously and told us it was a great experience! Thank you Fox-Hollow!
Super unfortunate stay! I was at the fox hollow from December 2-4th for my wedding, checking in the night of the rehearsal dinner and checking out after the wedding. Checking in was fine, as was the room, and immediately left for the rehearsal and didn’t return until late and just went straight to bed. The first night on the 2nd, I’d gone to sleep and was woken up around 12:40 in the middle of the night by the sound of running water. I flipped on the light and saw that there was water flowing out of the toilet and immediately called the front desk. There was at least a solid inch of water covering the bathroom at this point and was continuing to rise. The woman who answered was very kind and apologetic and send someone up quickly. The man who was there to assist came and plunged there toilet and seemed to fix it (concerning that I’d only just checked in and didn’t even use the toilet, so could have been dirty or clean water, who really knows) and then asked if he could use some of the towels to mop up some water, and which of course was fine. So he left tons of water (since there were t enough towels to clean it all up) and the wet towels all over the floor and then walked out and left. I figured he would come back and at least take the towels or clean it up, but waited about a half hour and nothing. I called back down to the front desk at that point asking if he could come back and just clear some of those or if not, just to send cleaning supplies up and I’d deal with it myself since I had to wake up early for my wedding the next morning. I waited another 25 minutes and eventually gave up when he didn’t return and I checked 4 times periodically to see if they maybe left the cleaning supplies at the door. I tried to clean up as much as I could of the towels and water and went to bed. When I woke up there were the cleaning supplies, most likely dropped off either that morning or much later in the night, as I’d been checking outside the room. Of course, at that point I had to GO TO MY WEDDING with the wedding party so I couldn’t take time to clean, when they really should have taken care of it in the first place. We booked the hotel shuttle for the morning to take us to the venue and when I was telling the wedding party what had happened the previous night the driver at the end asked what room I was in, so it seemed to take talking about it with him to get something done. At least when we got home after the wedding that night it was cleaned, but the whole ordeal was shocking and nothing ever came from it. Might have been too high of an expectation for management to at least reach out and say sorry, if they weren’t going to give anything back. tl;dr, maybe not the best stay for your wedding…
We stayed here in early November for a wedding and I hope I never have to come back. My husband’s cousin was getting married nearby at Oheka Castle at 4:00 p.m. When we booked the room, we were told that we could not reserve both a Friday and Saturday night because of high demand and multiple weddings taking place that weekend. Friday night we stayed in Westbury at the Courtyard by Marriot. Saturday morning I called Fox Hollow all day asking when our room would be ready and if we could please check in early. I was told no one knew when the room would be ready; however, I later found out that other family members were able to check in HOURS early. When we arrived to Fox Hollow after the check in time, 3:10 p.m., I was told by Shavonne (Siobhan?) that our room was still not ready, and she could not tell me when it would be. I told her that I expected the room to be discounted since we were unable to check in on time, and she assured me that I would be paying full price and dismissed me from the desk by thanking me for waiting patiently. Shavonne claimed to be the manager on duty, and she was condescending to the max, and apparently needs a class in hotel management. As the manager, should she not ensure that guests’ rooms are ready on time? We ended up getting into our room at 3:20 but missed the last shuttle to Oheka because we were trying to get dressed for the wedding, and therefore missed the ceremony. We traveled from out of state to a wedding, assumed that we would be able to get dressed and ready at Fox Hollow, and ended up missing the ceremony we came to see because Fox Hollow does not have its crap together. Gets worse: the room was wonderfully appointed, but dirty. It was obvious by the blood smeared on the living room tile that our room had not been cleaned properly. Additionally, the temperature control was malfunctioning and at one point in the night we woke up and the room was 75 degrees. Upon checkout we spoke with a different manager, Caitlin, (is everyone who works here a “manager”?). Caitlin referred us to the billing office manager, Leslie, and the manager of the billing office refunded the cost of the room. In hindsight, we definitely should have just stayed at the Marriot and avoided the hassle of a hotel switch – the Marriot was spotless and the front desk staff were unbelievably friendly. The Marriot costs less too, so the cost of an Uber from Oheka would have evened out.…
Dirty, loud party hotel. Overrun with drunk wedding guests. Sticky floors in rooms. Zero covid protocols (not one employee was masked). A few kind staff members but the majority had poor customer service skills. Definitely not a luxury property.