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5644 Nys Route 86, Wilmington, NY 12997-2014
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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About

#2 of 6 Specialty lodging in Wilmington
Family resort featuring a 20 unit motel, 5 suites and cottages, miniature golf, two pools and two campground facilities featuring a full array of camping hookups. General Store on site for all your personal and camping needs plus over 250 varieties of craft beers and microbrews (mix n match) to purchase. There is also a Wine Shop on property to purchase bottles of wine.
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Location

Full view
61Somewhat walkable
Grade: 61 out of 100
0Restaurantswithin 0 miles
0Attractionswithin 0 miles
Contact
5644 Nys Route 86, Wilmington, NY 12997-2014
Getting there
Burlington Intl Airport34 miSee all flights
Adirondack Airport19 miSee all flights
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265Reviews1Q+A40Room tips
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RAllen wrote a review Sep 9
Baiting Hollow, New York25 contributions7 helpful votes
I think this is my 7th trip to this campground and it won't be my last! I stayed in a camping cabin for 5 days and it had everything we needed. The facilities are clean, the camp store is well stocked (love the beer selections!) and the staff was extremely helpful and friendly.
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Date of stay: September 2021
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Suzanne G wrote a review Aug 2021
2 contributions
We just returned from our 5th visit to North Pole Resorts. We tent camp and have never been disappointed. We have NEVER had issues with any of the staff. I'm shocked to see so many reviewers saying that they do. This is one of the best campgrounds we have been to. Sites are well maintained and facilities are extremely clean. Quiet hours are also honored, which we greatly appreciate. This is our go-to in this region and look forward to returning.
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Date of stay: August 2021Trip type: Traveled with friends
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Kirk K wrote a review Aug 2021
1 contribution1 helpful vote
This is a clean campground with nice amenities to keep children occupied. Our fellow campers were friendly and everyone observed the quiet hours. BUT the front office staff were unhelpful and downright rude. After checking into the campground at the outdoor kiosk, my 7 year old daughter and I went to the general store/office because we had to use the restroom. When we asked the front office staff, I think her name is Mandy, she asked, “Did you get a resort map? The restroom locations are clearly marked.” Note my daughter was not wearing her mask at the time. So we walked out and found the bathroom right across the driveway from the front office. We went back into the store/office afterwards to buy some supplies but I had a cup and fast food bag I wanted to throw out from the cab of my truck so I brought into the store and asked a different clerk if there was a trash can in the store and he said, “we don’t have a trash can here.” Again we subsequently found the trash cans right in front of the playgrounds - within sight of the store/office - my daughter again was not wearing her mask. We went back up to the store after we parked our trailer because my daughter wanted to play mini-golf. I noticed they had several beers on tap and asked Mandy, “what beers do you have on draft,” at that point she just pointed to the sign above the taps and looked at me. A different lady checked out and she did honor the guest discount for the mini golf even though we didn’t bring up the coupon book so some of the staff were helpful. Again my daughter was not wearing her mask. After finishing mini golf, we went back to the store to return the putters and my daughter wanted to do gem mining so we went to get a bag of gems. As we contemplated which bag to get, one of the office staff, it may have been Mandy, said we could go look at which gems were in each back at the display over in front of the mini-golf. So once again we trekked outside to go look at the display. Would have been nice if they had a display inside the store. Later on we went to the arcade and my daughter “won” arcade tickets and wanted to redeem them at the store. Once again Mandy or whatever her name is helped us, this time without any cuteness but once again as my daughter handed her the ticket redemption receipt, she wasn’t wearing her mask. The next day we spent the entire day offsite so we didn’t have any unpleasant experiences with the staff or Mandy. However on the 3rd day of our stay, we went back to the store to try to redeem more arcade tickets. We literally stepped into the store and Mandy looked at my daughter and exclaimed, “Sir, if she hasn’t been vaccinated, she has to wear a mask!” We turned around and promptly exited the store. I was so furious that Mandy had specifically seen my daughter in the store at least 3 times on the day of our arrival without her mask on and didn’t politely inform us of the mask requirement and her repeated rudeness that I would have packed up our trailer and left immediately had we not already paid for our stay. As we left the campground that evening my wife took our daughter into the store to redeem her tickets because I refused to go back in the store. When my daughter and my wife got back in the car my daughter said Mandy was the clerk who assisted them. My wife got two bottles of wife and said Mandy was pleasant to her. I’m Asian-American and my wife is white so maybe Mandy is anti-Asian?!! Again North Pole Resorts is a clean, well run campground. But we won’t return because of the unpleasantness of dealing with some of the staff.
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Date of stay: July 2021Trip type: Traveled solo
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Stephanie G wrote a review Jul 2021
1 contribution1 helpful vote
Our family of 10 drove 7+ hours & stayed at 3 trailer campsites in the 100 Acre Woods. While the location was perfect (& we very much enjoyed our time away from the campground), the staff seemed to find every opportunity to make our stay unpleasant; so much so, that we will never return. Ahead of our stay, I called to inquire about the check-in process along with our site location & the man on the phone was incredibly rude. He was curt with me & did not even answer my questions. My husband handled check-in while I waited in the truck with our dogs. He described his experience as being unpleasant & confusing, as the office was unorganized. One person started to help & then he was passed off to another staff member who did not know what to do. He said he did not feel welcome & the staff was rude. Our campsite was narrow with two cut/exposed wires coming out of the ground. There were also many small tree stumps which I tripped over multiple times during our stay (as did other members of our family). I did call the office to inquire about changing to a different site but my request was quickly dismissed by Debbie b/c she said we were only staying for 3 nights (which was incorrect, as we stayed for 6) & other guests were staying for 10+ nights; after saying this to me, she promptly hung up on me. So, we proceed to set up & make the best of our stay. With all that being said, over the course of our stay the campground was wide open & so I found it very hard to believe that they couldn’t make any accommodations & my only conclusion is that they were just being lazy. Also, there is profanity carved into their shower stall walls which really should be addressed. In total, our stay for one site was $552 for 6 days. As I looked closer at our invoice, it came to my attention that they over charged us for extra person & vehicle fees. I stopped up at the front office to inquire & once again, my request was immediately dismissed. The man at the counter treated me as if I was absurdly wrong & even proceeded to read the ‘notes on file’ to prove to me that I did not specify the correct booking details. He said that they do not give refunds & that I needed to come back the next morning at 7am to discuss further with Debbie. The way I was treated was so off-putting, that I did not even bother to follow thru with my request. I shouldn’t have had to explain myself & it absolutely disgusts me that they got away with over charging us for services that were simply not rendered, as this was not a "he-said, she-said matter;" they simply chose not to do the right thing. Funny thing is, my husband wanted to get some souvenirs at their gift shop but I refused to give them any more money. It’s just so sad that they had an opportunity to make things right & we likely would have spent more money but they handled it very poorly. Here is the icing on the cake, the staff at the North Pole Resort just doesn’t know how to be nice. On our last day, we drove to the main resort for a short walk with our dogs through the 4 Paws Trail. Our dogs are small & they were already very tired from a busy week, so this walk lasted 15-20 mins. We parked on the grass next to another car that was already parked on the grass & did not think anything of it. On our way back to our site a staff member (Aldo?) in a golf cart stopped us & said “You’re in trouble, you parked on a septic tank.” My husband apologized & explained that we did not know (after all, there wasn’t a “no-parking” sign). After our apology, the employee proceeded to say in a confrontational tone “Never in 25 years have I seen someone park on a septic tank.” Ok I get it, we made a mistake but why did this guy need to carry on the conversation just to prove us wrong? Every single interaction we had with the staff at the North Pole Resort was terrible, yet every interaction was also an opportunity for them to create a positive experience. Just disappointing.
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Date of stay: July 2021
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Brendan wrote a review Jul 2021
1 contribution2 helpful votes
Family of 4, stayed in Colden cabin for 5 nights. No AC and the wifi is terrible except at certain spots around the campsite. Cabin and campsite were very nice and well kept up. All staff was friendly except the owners. We had a few small issues that at every other campsite would have been no big deal but when we mentioned them to the front desk it was blown out of proportion and we were blamed for everything (needed an extra garbage bag, fridge in cabin not working, etc). Biggest problem was getting yelled at by the older gentleman owner over an arcade prize. My 6 year old son picked out a stuffed turtle which was in a bin for 125 tickets at the camp store. We were told it was put in the wrong bin and was actually 350 tickets or $7. We had about half the tickets needed but the front desk refused to spilt the difference and insisted we needed all the tickets or pay $7. After they argued with me I eventually gave up and said I'd just pay the $7, even though we had already spent money at the arcade as well as around $200 at the camp store. While I was being rung up the owner kept saying things like "I can't babysit your kids all day" or "I've been doing this for 30 years you think you know better than me?" which was totally irrelevant because my kids were never in the store alone. One of the other employees finally suggested splitting the difference, like my wife and I had been saying, to which the owner replied "the ticket conversion won't work!" and at that point threw the turtle down and said "You know what here just take it. It's always the business owner getting screwed! And guess what? No more tickets for your kids. No more arcade. You're banned!" to which I replied "that's fine because we're never coming back here." I've worked in retail / customer service for over 10 years and would never dream of treating a customer like this. To be clear I'm not upset that the turtle was in the wrong bin and they wouldn't give it to us for the lower price, I'm upset at how they handled the situation. As I said my wife and I both offered multiple times to split the difference or just pay $7. After reading other reviews on here I'm not surprised this is how the owners acted and I'm so glad my issue was over a stuffed toy and not something more serious There's a KOA right down the road, next time we will just stay there.
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Date of stay: July 2021Trip type: Traveled with family
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LOCATION
United StatesNew YorkWilmington
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Frequently Asked Questions about North Pole Resorts
Which popular attractions are close to North Pole Resorts?
Nearby attractions include Whiteface Mountain (0.6 miles), Adirondack Wildlife Refuge (0.6 miles), and High Falls Gorge (3.8 miles).
What are some of the property amenities at North Pole Resorts?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Is parking available at North Pole Resorts?
Yes, free parking is available to guests.
What are some restaurants close to North Pole Resorts?
Conveniently located restaurants include The Hungry Trout Restaurant, R.F McDougall's Pub, and The Country Bear Bakery and Diner.
Are there opportunities to exercise at North Pole Resorts?
Yes, guests have access to a pool during their stay.
Is North Pole Resorts located near the city center?
Yes, it is 0.3 miles away from the center of Wilmington.
Are any cleaning services offered at North Pole Resorts?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at North Pole Resorts?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.