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Renaissance Westchester Hotel

Renaissance Hotels$170*
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Certificate of Excellence
06/11/2017 06/12/2017
1 room 2 adults 0 children
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Renaissance Westchester Hotel
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747 Reviews from our TripAdvisor Community

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Showing 737: English reviews
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Reviewed 2 days ago NEWvia mobile

Excelente service!!! An employee name Armando Rod was so nice with my entire family offering help at any time!!! At the bar Gary was excellent too! Different kinds of drinks,good music,good attention.The entire hotel was so clean!!!!

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Helpful?
Thank christina r
Reviewed 2 days ago NEW

My wife and I had to cancel our reservation and did so within the 24 hours but our cancelation was not received over e-mail. My mistake, apparently as I didn't scroll down and see a "submit" button. I reached out to various employees at the hotel; guest services supervisor, general manager and Marriott International. The hotel personnel were non responsive...

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Helpful?
Thank Johanna R
New York City, New York
Reviewed 6 days ago NEW

My Family and I love this hotel! Its beautifully decorated, has a great indoor pool and fitness area. Have to give a shout out to Armando Rod, he was so kind and helpful. As well as Gary, the bartender, for making our night. We will definitely be back! Ps. one tip I recommend for anyone not getting room service is...

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Helpful?
Thank aurorareyes0829
Bronx, New York
Reviewed 1 week ago via mobile

When I first arrived to the hotel to check in, I was not acknowledge by the front desk! I was standing there waiting almost 5 minutes and not even a smile. The front desk agent decided to answer the phone instead of placing it on hold. Finally got checked in by another agent! The hotel itself has a nice appearance....

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Helpful?
Thank mpacheco0214
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to review our property. Our guests' feedback is essential in ensuring that we are providing outstanding customer service at all times. I deeply apologize for the delay at check-in, as well as the other issues which you experienced throughout your stay. Please know that this has been passed on to the appropriate...

Charlotte, North Carolina
Reviewed 1 week ago

The front desk was very friendly and efficient, room is far from the front desk but the room is nicely updated. The restaurant had a limited menu but the service was nicely attentive and friendly. The server, Adel, was especially helpful and welcoming. This hotel is a nice choice for business travel.

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Helpful?
Thank barcel0na9
Marblehead, Massachusetts
Reviewed 1 week ago

This hotel is in a beautiful setting at the top of the hill. It is surrounded by forest with walking trails. I had room on 6th floor and it have everything I needed. Plenty of outlets for electronics, nice desk and work area. Bed was very comfortable, large screen TV, great view of surrounding forest. Water pressure could have been...

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Helpful?
Thank Derek G
New Delhi, India
Reviewed 1 week ago

So the hotel is in a very nice area with nice surroundings but the hotel is not so great on the inside. As we checked in, we were told that the upgrade we had received to the club room, was rescinded as the hotel was too crowded. We were on a super low floor because of this.The reception looks trendy...

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Helpful?
1Thank ArdyTravels
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello there! Thank you for taking the time to share your recent experience at the Renaissance Westchester Hotel with us. As the maintenance of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the engineering team in an effort to improve...

michigan
Reviewed 1 week ago

The Renaissance Westchester is a beautiful hotel (Marriott property) in a quiet setting. The lobby and bar/restaurant are wonderfully laid out and decorated. The food is awesome. Drinks are a little pricey but okay. The rooms are spacious and very tastefully decorated. The staff is extremely friendly and courteous. They go out of their way to great you and take...

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Helpful?
Thank jerdc
Citizen
Reviewed 1 week ago via mobile

"Michael George Hartley this is a dark nasty little room. We are not happy in it. " Peter O'Toole could have been speaking about this hotel. The best thing about it is clearly the people. Accommodating, pleasant. But after your trek from the front desk to Aqaba to find your room you find a dark hallway a dark room and...

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Helpful?
Thank Dim B
Christina T, Guest Relations Manager at Renaissance Westchester Hotel, responded to this review

Hello Dim B! Thank you for taking the time to provide us with your feedback regarding your recent stay at the Renaissance Westchester Hotel. While I am glad to hear you enjoyed the service provided by our property, I am disappointed to hear that you did not enjoy the lighting in our public spaces and guestrooms. Please know that the...

Braintree Massachusetts, United States
Reviewed 2 weeks ago via mobile

The hotel staff was great a huge shout out to Joan in banquet for the super super Customer service She really took great care of us 5 stars for sure The good presentation was outstanding Joan really accommodating all the folks some 130 people. We came out of our sessions the coffee and snacks were always plentiful.

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Helpful?
Thank Harry H
Questions? Get answers from hotel staff and past guests. Ask a question

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Hive Living Room & Bar
Hive Living Room & Bar
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Delight in the resort atmosphere of the remarkable Renaissance Westchester Hotel in White Plains, NY, nestled on 30 acres of scenic countryside in Westchester County. Our hotel is located only 35 minutes from New York City. ... more   less 

Additional Information about Renaissance Westchester Hotel

Address: 80 W Red Oak Ln, White Plains, NY 10604-3602
Location: United States > New York > Westchester County > White Plains
Price Range: $164 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Westchester Hotel 3.5*
Number of rooms: 348
Reservation Options:
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Also Known As:
Renaissance White Plains
White Plains Renaissance
Renaissance Westchester Hotel White Plains, Westchester County, NY
Hotel Style:
#1 Business Hotel in White Plains
#2 Romantic Hotel in White Plains
#3 Family Hotel in White Plains
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Westchester Hotel staff and other travelers.
12 questions
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Garden City, New York
New York

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Questions? Get answers from Renaissance Westchester Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher the better for the view”
Avi8tr, 1 week ago | Read review
“The club rooms are probably better.”
ArdyTravels, 1 week ago | Read review
“Ask for a room near the elevator!”
Vulturecap, Apr 16, 2017 | Read review
“Low floor, unless Elite guests: ask for 5th floor where Concierge lounge is”
PerryM347, Feb 14, 2017 | Read review
“Ask for room that is not too far from elevator....otherwise the walk back and forth is quite long.”
wendymunz, Jan 27, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Renaissance Hotels
$170* /night
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TripAdvisor$170
HotelQuickly$224
Booking.com$170
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*Disclaimer
Prices are for 1 room, 2 adults
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