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White Plains

The Ritz-Carlton New York, Westchester

3 Renaissance Square, White Plains, NY 10601-3001
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Room & Suite (62)
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Certificate of Excellence


#2 of 7 hotels in White Plains
Certificate of Excellence
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Discover The Ritz-Carlton New York, Westchester, a luxury hotel in downtown White Plains, New York in Westchester County, just minutes from Scarsdale, Bronxville and Rye. A mere 20 minutes to Greenwich, Connecticut and only 31 miles to midtown Manhattan, this modern and sophisticated hotel offers business travelers, couples and families a convenient location paired with an unforgettable experience. The hotel features exceptional amenities, beautifully appointed guest rooms and suites, full service Salon and Spa, 24-hour fitness center and a heated indoor rooftop pool with sauna and steam room. Enjoy two on-site dining options in either the Lounge or at BLT Steak to complement your stay.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Indoor pool
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Free internet
Public wifi
Paid wifi
Paid internet
Pool / beach towels
Heated pool
Breakfast available
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Facial treatments
Makeup services
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Good to know
Centrally Located
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Popular mentions
My daughter wanted a beautiful visual for her social media along with having a great time for her Birthday !! We had the greatest Front Desk person Marcel she was AMAZING! She made my daughter feel so welcome and she was always smiling and pleasant. My daughter brought to for her closet friends and the had an amazing time. They say by the fireplace and made sure to take advantage of every beautiful element the hotel had to offer. They are into fitness so the beautiful rooftop pool along with the large fitness center just put the icing in the cake. The most amazing memories were made this birthday. Also another special thanks to David the Front of House manager who spoke to me before check out was just as amazing! I will definitely be back!
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We visited for my daughters 6th birthday just to get away and have a special night with her. Daniel B at the front desk made sure that happened from the moment we arrived by upgrading us to an executive suite upon arrival. Our daughter was so exited when we got to the room and she saw the large suite. He then sweetened the night by sending up birthday cupcakes for all 3 kids. What great customer service! When making a special trip and putting in money and time, it’s so nice to have the experience match up. Thank you Daniel! Because of you we will be sure to visit again.
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This was our first time staying overnight and trying the accommodations at the Ritz in Westchester. We have been there many times as guest for dining, but never stayed in there accommodations at this location. As we were checking in we had a warm welcome by the door man who served us with two glasses of champagne. The front desk was also very professional and nice upon arrival. We had checked into our room and I have to say it was quite clean and spacious. I had expected it to be more updated, as the carpets were quite worn and furniture was outdated a bit. As we returned back from a evening of dining and spa treatments we had discovered our room very cold,and the heat was not working properly all into the night. Also, the sink in the bathroom was clogged with some other things that needed to be addressed. We were quite disappointed that this was a issue and had not been inspected prior to arrival to make sure everything was up to par. We reached out to management and are hoping this will be addressed and we will be compensated for the issues that took place during our stay. The best part of our holiday weekend was the incredible massage at the spa, and dinner we had at the lounge. The food and service was impeccable, and it was romantic having the fireplace right next to us while dining. Joel and his co workers are very professional and accommodating with there hospitality. This is one of the reasons why we like to go there to dinner regularly, and come for a night out. I’m not sure if I will come to stay there overnight again, but we will definitely return for a night dining at the lounge.
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Response from Greg M, General Manager at The Ritz-Carlton New York, Westchester
Responded 5 days ago
Good day and thank you for sharing your comments regarding your recent visit to our hotel with us and our TripAdvisor readers. Firstly I would like to thank you for your kind remarks in regards to the service you receive from the Dorman, Front Desk, SPA and The Lobby Lounge Ladies and Gentlemen, I very much appreciate it. However, I apologize that we did not completely meet your expectations due to the condition of your room. I have discussed this issues with our Director of Housekeeping and Engineering in order to improve the quality of our product. We hope that this experience will not deter you from staying with us in the future as we would like to have the opportunity to provide you with a memorable experience upon your next visit to White Plains. Sincerely, Greg Mendoza General Manager
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The hotel is very nice, the staff in the lounge are the best! LaToya was a great server and the front desk staff was excellent. They really had wonderful service. David was incredibly accommodating. Could not recommend them more highly. They got us a yoga mat, an adapter for the tv, any amenities we needed. Rushed room service, took care of us as we would expect from a Ritz Carlton. BUT they have parties there every weekend and the ballroom is NOT soundproofed. We were on the 8th floor and the base and the sound was THUMPING into the bed and we could not sleep until after 11. It was pretty much unbearable as if it goes straight up an airshaft and into the bed. Even with earplugs, the base was too much. People go to hotels TO SLEEP. We called and complained and were told we just had to suck it up until 11 when the party was over. They did not even say they might ask the DJ to turn the base down or do anything for the guests in the hotel. We were also not given a reduction in our rate. Ritz Carlton CANNOT charge a full rate when you CANNOT SLEEP and they KNOW there is a problem with the sound in the room above the party. NO OTHER HOTEL would do this. It is totally unacceptable so their rating goes from a 5-star to a 2-star. All the professionalism and service and amenities in the world don't matter if you can't SLEEP.
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Response from Greg M, General Manager at The Ritz-Carlton New York, Westchester
Responded 1 week ago
Thank you for taking the time to share your experience with us and our Trip Advisor readers. I am sorry to hear about your unfortunate experience. I completely understand how you could be disappointed with your stay given the level of noise from the Banquet function that disturbed you during the evening. I will address this issue with our Food and Beverage Leadership Team. On a brighter note, I will be sure to pass your kind words to LaToya and the Lobby Lounge Staff as well as David and his team at the Front Desk. Should your travels bring you back to this location, please feel free to contact me directly so that I can personally ensure that your stay is a positive and memorable experience. We hope to have an opportunity to welcome you back again in the future. Sincerely, Greg Mendoza General Manager
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Breakfast buffet in the lobby was extremely disappointing. Very few food choices, terrible service, sub par food. Staff overseeing buffet was not on the ball-we had to tell them there were no bowls for the cereal. Went here for New Years Day breakfast, I won't return. The Hyatt Greenwich is so much better. This doesn’t help the Ritz Carlton brand at all. One good thing - we really loved the modern fireplace
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Response from Greg M, General Manager at The Ritz-Carlton New York, Westchester
Responded Jan 2, 2020
Good day and thank you for sharing your comments with our TripAdvisor readers and us. I appreciate receiving your feedback and I am very sorry to hear that we did not meet your expectations and disappointed you with our Breakfast Buffet. I have discussed your comments with our Food and Beverage Leadership Team in order to improve the quality of product and service we provide to our Guests. On behalf of all our Ladies and Gentlemen we hope to have an opportunity to welcome you back to our hotel in the future. Sincerely, Greg Mendoza General Manager
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$287 - $616 (Based on Average Rates for a Standard Room)
ritz-carlton westchester hotel white plains, ritz carlton white plains, ritz white plains, white plains ritz-carlton
United StatesNew YorkWhite Plains
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Frequently Asked Questions about The Ritz-Carlton New York, Westchester
Which popular attractions are close to The Ritz-Carlton New York, Westchester?
Nearby attractions include The Puzzle Parlour (0.3 miles), Muse Paintbar (0.2 miles), and White Plains Performing Arts Center (0.2 miles).
What are some of the property amenities at The Ritz-Carlton New York, Westchester?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton New York, Westchester?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Ritz-Carlton New York, Westchester?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton New York, Westchester?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton New York, Westchester?
Conveniently located restaurants include Mulino's of Westchester, The Melting Pot, and Aberdeen Seafood and Dim Sum.
Are there opportunities to exercise at The Ritz-Carlton New York, Westchester?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton New York, Westchester have an airport shuttle?
Yes, The Ritz-Carlton New York, Westchester offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton New York, Westchester located near the city center?
Yes, it is 0.2 miles away from the center of White Plains.
Are any cleaning services offered at The Ritz-Carlton New York, Westchester?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton New York, Westchester offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.