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The Ritz-Carlton New York, Westchester

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The Ritz-Carlton New York, Westchester
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423 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Mount Vernon, New York
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great staff. Clean. Friendly. Plan to return. Very kind to kids. Close to train. Wish they had car for local trips. Great if you are planning to stay in upper westchester. Malls are close but not ideal if you have to travel to city ( Manhattan ) often.

Helpful?
Thank dldorset
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Every member of the staff is simply extraordinary. The hotel itself is lovely, the pool is wonderful and well-tended. I've stayed here several times, and only on one occasion did I have a small issue with the room. A delightful technician was immediately dispatched. He was professional, but it took him a little longer to fix than expected. He not... More 

Helpful?
Thank C C
Los Angeles, California
Level Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was using my points on my last trip to New York. Ritz-Carlton, what can I say...you always deliver! From the time we check in... to being introduced to our room by the very friendly bellman, to the (my personal favorite) customized letter in my name welcoming me to the hotel... and milk & cookies for my kids with their... More 

Helpful?
Thank JAYinLosAngeles
1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

We liked the facilities in the Ritz with the rooftop swimming pool and huge bathrooms and a great view of the city.however the staff weren't as personable ,some guests were treated with outmost courtesy but the same courtesy was found lacking at times in our case.we waited quite a lot before checkin but weren't any offered water etc which on... More 

Helpful?
Thank manoj k
Natascha S, F&B Director at The Ritz-Carlton New York, Westchester, responded to this review

I would like to apologize that you did not receive the usual Ritz-Carlton experience throughout your stay with us in Westchester and I will assure you that measurements have been taken. We hope to welcome you back to our property to experience the personalized service we are known for. Please let me know if I can help you in any... More 

Orchard Park, New York
Level Contributor
131 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Friendly, courteous front desk staff. Arrived late, checked out early. Beautiful room...clean, spacious, quiet. Ordered food in the lobby lounge, good food, excellent service. Chose not to eat in the restaurant, food was a little pricey, even for a Ritz. Inline for NYC I suppose. I plan to come back on a weekend so I can enjoy the surrounding area.... More 

Helpful?
Thank 2ChildrenOfTheWorld
Connecticut
1 review
1 of 5 stars Reviewed 4 weeks ago

I would never go back to this hotel. I went to the spa and the worker was rude to my cousin was not good at all. We later went to the pool the pool attended Lennie did not care about the pool and he was using a dirty mop to wipe the floor while we was there, the the pool... More 

Helpful?
Thank jessbaby75
Management response:

Thank you for your observations and comments on your most recent visit to our spa. I am disappointed that your stay was less than enjoyable. My sincerest apologies for that lapse in service and experience and all of us at the hotel will be using your feedback to improve our process and service delivery going forward. Though I understand your... More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 24, 2016 via mobile

The hotel doesn't look like a typical Ritz Carlton, but the beautiful and modern rooms were fantastic and the service very efficient. Our suite was spacious and perfect for business with a separate 1/2 bathroom in the living room so the bedroom remained private. The suite was outfitted with every electronic convenience a business traveller could want. The bed was... More 

Helpful?
Thank Howard F
Miami Beach, Florida
Level Contributor
94 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 23, 2016

We stayed at the Ritz Carlton Westchester for 5 nights and we had a wonderful experience. Our room was very spacious and clean. We didn't really have much of a view from our window, looking right across into an office building. We loved the bathroom. The staff was very nice and super friendly. A special "thank you" to Josh Goetz... More 

Helpful?
Thank TWOFLORIDATRAVELERS
San Francisco, California
Level Contributor
41 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed August 14, 2016

I loved this hotel. Fantastic service and great rooms. Nice beds. The food in the off-lobby bar area is FANTASTIC--Loved the scallops, they were perfectly cooked! Unlike most Ritz, this place is nice and laid-back, not stuffy at all. I don't mind stuffy and I don't mind wearing a jacket in stuffy places, but there is none of that here.... More 

Helpful?
Thank tripwarden
Danbury, Connecticut
Level Contributor
19 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 5, 2016 via mobile

This place is what you expect from the Ritz, it is clean, has a ton of nice amenities and the staff is friendly. On the surface you will be very happy staying here. You can also enjoy two great restaurants BLT and 42, both of which are pricey. The house keeping team is great and you get a luxury experience.... More 

Helpful?
Thank LakeMarcoPolo
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
Official Description (provided by the hotel)
Discover The Ritz-Carlton, Westchester, the premier hotel in Westchester County, just minutes from Scarsdale, Bronxville and Rye. A mere 20 minutes to Greenwich, CT and only 31 miles to midtown Manhattan, this modern and sophisticated hotel offers business travelers, couples and families a convenient location and an unforgettable experience. Featuring exceptional amenities, beautifully appointed guest rooms and suites, full service Salon and Spa, 24 hour fitness center and heated indoor pool with sauna and steam room. Enjoy three on-site dining options to complement your stay. ... more   less 

Additional Information about The Ritz-Carlton New York, Westchester

Address: 3 Renaissance Square, White Plains, NY 10601
Location: United States > New York > Westchester County > White Plains
Price Range: $338 - $682 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton New York, Westchester 5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Ritz-Carlton Westchester Hotel White Plains
Ritz Carlton White Plains
Ritz White Plains
White Plains Ritz-Carlton
The Ritz-Carlton New York, Westchester White Plains, Westchester County, NY
Hotel Style:
#1 Romantic Hotel in White Plains
#2 Family Hotel in White Plains
#2 Business Hotel in White Plains
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