The Opus Westchester, Autograph Collection
2 people are viewing this hotel
Hotel direct offer!Unlock Member Rates!
Lock in the lowest price from these sites
Autograph$409
Booking.com$409
Travelocity$409
Hotels.com$409
Priceline$409
eDreams$409
View all 20 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (176)176
Room & Suite (83)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 08/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Opus Westchester, Autograph Collection
Updated 08/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 7 hotels in White Plains
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.2
GreenLeaders GreenPartner
Luxury Lifestyle Hotel in the heart of Westchester. Alive with sensory delights and modern glamour, there is an instant sense of easy urbanity, where a custom mix of spirted sophistication meets city seduction.
Read more
Property amenities
Paid private parking on-site
Free internet
Indoor pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Pool / beach towels
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Safe
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
86Restaurantswithin 0.3 miles
10Attractionswithin 0.3 miles
Contact
3 Renaissance Square, White Plains, NY 10601-3001
Getting there
Rental CarsSee rental cars from $36/day
751Reviews12Q+A97Room tips
Reviews
Traveler rating
- 506
- 154
- 53
- 22
- 16
Time of year
Traveler type
Language
More
Selected filters
- Filter
- English
Popular mentions
Sort by:
Most Recent
This used to be managed by Ritz Carlton and now is The Opus. It is remodeled and feels new and clean, with nice finishings, but the amenities in the bathroom were lacking, like no shower cap, hand lotion, etc. Not enough small towels for the room either. The front desk check in person was not as welcoming either. Could be the NY way, but it is not a good first impression for the hotel's image. The valet was superb service! Overall, wonderful food and room service and we enjoyed our larger room immensely. The room service person was so nice and helpful too, and the bellman was wonderful as well.
Read more
Date of stay: June 2022
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded 6 days ago
Dear Guest, Thank you for the generous review. We love knowing how much you enjoyed our hotel and appreciate the flattering comments about our design and ambiance. The Opus Westchester was designed to be a sanctuary retreat with a rich urban experience infused throughout the property. Also, it is nice to know you enjoyed our friendly and professional service. However, we regret your disappointment due to the lack of bath amenities. We appreciate your valuable feedback and your patience. We hope to welcome you again soon. Kind Regards, Elizabeth Andrews General Manager
Read more
Hotel's Favorite
The perfect location in White Plains for dining, shopping and entertaining. So much is available to see and do and most within walking distance. The staff are very professional from the valet, bellman and especially the Front Desk personnel. The Hotel is beautiful and recently renovated and redecorated. The Lounge for breakfast was superb and relaxing for after dinner drinks. Our room was spacious, oh so clean and very very comfortable. The bathroom was over the top - huge and wonderful shower. The place to stay!
Read more
Date of stay: October 2021Trip type: Traveled on business
Value
Location
Service
Room Tip: As for a view of Main Street
See more room tips
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded Oct 20, 2021
Dear OGClancy, We are delighted to see we met your expectations! Our highest priority is making sure every guest has a relaxing experience in clean, comfortable accommodations, and we're glad we made that happen for you. We love that our newly remodeled hotel provides our guests with authentic experiences with urban glamour and inviting open spaces.. Thank you for taking time out of your busy day to share your feedback. We hope to welcome you again soon! Kind Regards, Elizabeth Andrews General Manager
Read more
I have never been to this part of New York. It was obviously the plush suburbs. Our law firm has a budget for hotels and so I assumed it would be the usual business style hotel. It was far better. The reception staff were awesome (and put up with my Amazon order nonsense with great grace!). The bar was plush and barmen/women knowledgeable. My room was ridiculously nice. A separate small living room and bathroom, Begas style huge bathroom with separate bath, shower, toilet, and a massive bedroom with great floor to ceiling windows. I thought I must have lucked out, but all of my colleagues said that their rooms were the same. Really hope I get a chance to come back here. Thanks!
Read more
Date of stay: June 2022Trip type: Traveled on business
Value
Cleanliness
Service
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded 1 week ago
Dear Mike J, Thank you for the generous review. We appreciate the flattering comments about our design and ambiance. The Opus Westchester was designed to be a sanctuary retreat with a rich urban experience infused throughout the property. It is also good to learn about the excellent service you all received from our associates. We will surely share your compliments with our team to recognize them for a job well done. We value hearing from our guests and love knowing how much you enjoyed our hotel. We hope to welcome you again soon. Kind Regards, Elizabeth Andrews General Manager
Read more
This is the place to stay in Westchester,NY. The hotel is a lovely place. They have a very good breakfast menu. The people who work here are very nice. The rooms don’t have carpet which is kind very cool. The location is great very walkable. Kind of like a little Manhattan
Read more
Date of stay: April 2022Trip type: Traveled with family
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded 3 weeks ago
Hello london057, Thank you for the generous review. We appreciate the flattering comments about our design, location, service and accommodations. The Opus Westchester was designed to be a sanctuary retreat with a rich urban experience infused throughout the property. We value hearing from our guests and love knowing how much you enjoyed our hotel and services. Thank you once more; we hope to welcome you again soon! Kind Regards, Elizabeth Andrews General Manager
Read more
Just checked in....starting off with 2 stars and I'm sure it will only go down from here!! I reserved 3 nights at this hotel. It used to be a Ritz Carlton but for whatever reason either Marriott took away the flag or the owners didn't want to pay the fees to remain a Ritz Carlton, so it is now the Opus, a member of the Autograph Collection (I wish it were still a Ritz Carlton and honestly would never stay here again at Opus for the lack of service compared to a Ritz!) I had reserved the hotel using my free night rewards (note these are the more expensive Ritz free night rewards and not the lower priced Marriott rewards so the hotel was being reimbursed at a higher rate). I wanted to use a suite night award upgrade certificate but strangely enough the Marriott rep had problems with the system and said to use it at check in. So I was not requesting a "freebie" upgrade (which btw I am entitled to based on availability). As I approached the check in desk, I tried to reserve a suite for my stay and sure enough an Executive King Suite was available. I asked the front desk and they very matter of factly said "no suites available...lol. I showed them the website showing availability and the Front Desk Manager curtly said "NO availability." As a bit of background, I am an industry professional for 30 years, even having worked on the deals with the former CEO of Marriott...RIP...a beautiful person. I have worked with and stayed at every type of Marriott Hotel all around the world. After reserving the room a few days prior, I sent an introductory email to the GM Elizabeth Andrews twice and no response. I also sent 4 other emails to the sales office (2) and to the general email box (2) and no response. I called the sales office and informed a Ms. O'Shea of the lack of response and she basically changed the subject without answering. In short, unless you are really stuck having to be across the street from this hotel, don't stay here. The service is nowhere near a 5 star hotel besides the bell hops.There are better options in Tarrytown which is less than 10 minutes away. I happen to be stuck here but am trying to do you a favor before you book and it's too late to change with losing your money.…
Read more
Date of stay: May 2022Trip type: Traveled with family
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded 5 weeks ago
Hello rtlaw, Thank you very much for choosing us and offering your feedback. Please accept my sincere apologies for the issues you are experiencing and any frustration I may have caused. Our goal is to give each guest an exceptional visit throughout their stay, and I hope to have another opportunity to show you this commitment. Thank you once more, and we wish you all the best with your travels. Kind Regards, Elizabeth Andrews General Manager
Read more
Hotel is beautiful, but for this price they are understaffed and the staffed that are on-duty are undertrained and stressed out. I stayed here when it was a Ritz and it was great. Now they are disorganized (took a half hour to get through the front desk) and a mess. Never again.
Read more
Date of stay: May 2022
Value
Cleanliness
Service
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded May 18, 2022
Hello J8381RArm, Thank you for choosing our hotel and for sharing your lovely compliment regarding our beautiful property. However, we hope you will please accept our sincere apologies for the frustration you had when checking in. We are grateful for your patience; we would like to assure you this is not typical and has been addressed with our front desk associates. Thank you again for being our guest; we hope you will reconsider visiting again for the exceptional, seamless experience we are known for providing. Kind Regards, Elizabeth Andrews General Manager
Read more
stayed here as local staycation while taking care of shopping in NJ. Overall, I liked the location/professionalism of staffs/spacious room/swimming pool but felt like the hotel is a bit in limbo state.. I would recommend staying here if you have business in White Plains but be wise to not expect 5 star NYC Ritz Carlton level. pro: There's definitely Ritz Carlton legacy in the hotel. The location was very central (almost makes walking OK), staffs are very professional, bathrooms are very luxurious, swimming pool was very nice with plenty of sunlight. It was very clear the hotel wisely kept a lot of things that were already at Ritz Carlton quality. con: the renovated area felt a bit awkward. Unclear it's because some part of the hotel wasn't renovated or if it was done poorly but our room for example had amazingly nice bathroom and fairly mundane room itself. TV was "smart" but was crawling slow (not because of internet) the door doesn't fully close unless you make sure to close all the way. There was loud noise on the hallway throughout the night. The hotel charges $2 per water bottle when you request extra.. I'd be ok paying for it in budget hotels but this felt like nickel diming for a hotel of this status There wasn't anything wrong with the hotel though for the price, it didn't quite scream as good value- it does have a lot going for it so i think there's still ways to make it better.…
Read more
Date of stay: April 2022
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded Apr 18, 2022
Hello ccc362, We are so thankful for your patronage and for the time you took to provide feedback regarding your visit. We are delighted that our service and newly remodeled accommodations, including our rooftop pool, exceeded your expectations. Our team will be thrilled to hear of your compliments, so thank you once more for sharing them. However, we do apologize for the "limbo state" you noted. Each concern will be reviewed with the appropriate individuals within our organization. Feedback like yours helps us to improve our guest satisfaction and overall experience while in our care, so each comment you made is very much appreciated. Thank you once more; it is our hope we can welcome you back to The Opus Westchester, Autograph Collection for the perfect experience. Kind Regards, Elizabeth Andrews General Manager
Read more
Great hotel. I certainly can't understand the previous reviewers comments. My experience on two different occasions in February was nothing like that. Pleasant check-in staff and valet, spacious clean rooms, nice size bathroom with a big shower, big TV, comfortable bed, good amenities. I plan to stay there every time I am in White Plains for now on. One plus, lots of places to eat, drink, and shop at within walking distance.
Read more
Date of stay: February 2022Trip type: Traveled on business
Value
Rooms
Service
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded Mar 22, 2022
Hello Bryan W, Thank you very much for the thoughtful review. We work hard to deliver exceptional experiences to every guest, so we appreciate you highlighting all the outstanding parts of your recent visits in February. We are delighted that you enjoyed our spacious and comfortable accommodations; we believe in luxe comfort and personalized touches to make every guest feel well-cared for. An added bonus is hearing about the amazing service you receive, and how much you enjoyed the convenience of our location. Thank you for being our guest at The Opus Westchester, Autograph Collection; we cannot wait to welcome you back. Kind Regards, Elizabeth Andrews General Manager
Read more
We had a pretty unpleasant experience here in February 2022. It was our third stay at the hotel and the service has gotten worse each time. We heard the front desk staff constantly arguing with guests while we were waiting in the lobby. The staff was generally pretty unfriendly, after some time in the lobby it seems the majority are burnt out. They would make fun of guests after berating them on the phone in earshot of other guests. We were pretty shocked by this behavior. They would always default to answering “no” for even simple requests and then eventually acquiesce. It seemed like a waste of time to start at no and work their way to yes but we witnessed this with at least 6 separate guests while we were sitting in the lobby. There is no business center or place for you to take work meetings outside of your own room. My husband was taking a business call on the second floor in the empty space and the salesman for the hotel came in with a potential client. He said within earshot “I have no idea how this guy got off the street and in here, I’m going to have security escort him out immediately.” If he had asked we would tell him that we had been told that it was ok to use that space by the front desk while housekeeping was in the room and we walked up the stairs. The facility is okay. It is pretty clean, with some signs of wear and tear. If you miss housekeeping you will have to wait until the next day (we called at 2pm one day because of work meetings and it was a no). There is no turndown service. The suites are large but are missing a dining table. Gym has all the basic equipment, pool is too small to do reasonable laps. The pool was completely packed every time we tried to go, maybe because there was an event at the hotel. The room service is not great, stick to the basics (burgers and fries). Terrible that they lost the steak house which used to be in the hotel because you could get a popover there in a pinch! Honestly, it is very unlikely we would stay here again even though we are often in the area.…
Read more
Date of stay: February 2022Trip type: Traveled on business
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded Mar 16, 2022
Hello Oliviatravel4fun, We would first like to thank you for your continued support of our hotel and for taking the time to share your specific concerns. What you described is quite concerning to us, and we can assure you that your specific concerns and comments will be addressed in full with each appropriate team member. As your feedback is submitted under a username, at your convenience, can you please contact myself at elizabeth.andrews@theopuswestchester.com so we may properly discuss and resolve any remaining issues regarding your experience? Thank you once more. We wish you safe travels and sincerely hope to have the chance to welcome you back for the outstanding experience we typically provide. Kind Regards, Elizabeth Andrews General Manager
Read more
This is a luxury hotel in Downtown White Plains. It used to be a Ritz Carlton flag and now it is part of the Autograph Collection under Marriott. Still the same owners. Service is luxury, but a little less than Ritz service. Fitness Center and Pool are on the top floor. Perfect for parties and events in the Westchester area. Close to Scarsdale, Hartsdale, White Plains, and Mamaroneck. Chic Le Labo toiletries are offered in the rooms..
Read more
Date of stay: March 2022
Value
Location
Service
Room Tip: There are NO good views. In downtown.
See more room tips
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at The Opus Westchester, Autograph Collection
Responded Mar 8, 2022
Hello seanworc, We are so thankful to have been given the chance to host you at The Opus Westchester, Autograph Collection. Thank you for taking the time to share what makes our hotel special. From our reimagined, luxury design and heated rooftop pool to our attentive service and Chic Le Labo toiletries, we aim to provide our guests with a luxury experience in the heart of White Plains. We are pleased you had an exceptional visit, and we hope to be your hotel of choice when you return to the area. Thank you once more; please travel safely! Kind Regards, Elizabeth Andrews General Manager
Read more
PRICE RANGE
$463 - $628 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton westchester hotel white plains, ritz carlton white plains, ritz white plains, white plains ritz-carlton
LOCATION
United StatesNew YorkWestchester CountyWhite Plains
NUMBER OF ROOMS
146
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing Frequently Asked Questions about The Opus Westchester, Autograph Collection
Which popular attractions are close to The Opus Westchester, Autograph Collection?
Nearby attractions include The Puzzle Parlour (0.3 miles), Muse Paintbar (0.2 miles), and White Plains Performing Arts Center (0.2 miles).
What are some of the property amenities at The Opus Westchester, Autograph Collection?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Opus Westchester, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Opus Westchester, Autograph Collection?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Opus Westchester, Autograph Collection?
Conveniently located restaurants include The Melting Pot, Mulino's of Westchester, and Aberdeen Seafood and Dim Sum.
Are there opportunities to exercise at The Opus Westchester, Autograph Collection?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Opus Westchester, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of White Plains.
Are any cleaning services offered at The Opus Westchester, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Opus Westchester, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Opus Westchester, Autograph Collection?
Many travelers enjoy visiting Greenburgh Nature Center (2.8 miles), Cudner-Hyatt House Complex (3.9 miles), and Battle of White Plains Park (0.7 miles).
Is The Opus Westchester, Autograph Collection accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.