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The Opus Westchester, Autograph Collection

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Traveler (172)
Room & Suite (83)
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About

#2 of 7 hotels in White Plains
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.2
GreenLeaders GreenPartner
Discover The Opus Westchester, Autograph Collection, a unique hotel nestled in the rolling hills of Westchester County, offering a blend of residential charm and city vibrancy. Located in White Plains, NY, the hotel serves as a central point for exploring the area, known for its warmth, hospitality and modern allure. Settle into boutique rooms and suites, and enjoy amenities such as an indoor pool, a full-service spa and on-site dining.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Complimentary tea
Wine / champagne
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
24-hour front desk
Dry cleaning
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
789Reviews12Q+A100Room tips
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Ania wrote a review Feb 10
Los Angeles, California48 contributions35 helpful votes
If you’ve never stayed here while it was the Ritz you are unlikely to be peeved, however … this is a prime example of downhill movement. I stay here fairly often simply because it’s the only “luxury” hotel in the area. Over the years the deterioration is evident. On this trip the tub is covered with what looks like coffee grains or god knows what upon check in; the faucet is leaking when you open it and the ceiling has a massive water damage stain and peeling paint; floor boards have massive gaps. Towels have reduced in size to standard “Marriott” size of tiny when before it used to be a bath sheet and like a prior person mentioned .. there used to be slippers and robes. Management should moving away from terrible black table cloths in the lobby bar that show every stain and overall just look dirty. The service is good though - terrible housekeeping aside this time around.
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded 2 weeks ago
Dear Anna_glion, Thank you for taking the time to share your feedback with us. We are truly sorry to hear your comments and that recent stays did not meet your expectations. Your satisfaction is incredibly important to us, especially as a valued repeat guest. We would like to extend our sincerest apologies and assure you that we take your feedback seriously. Your remarks are crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations. We hope to welcome you back and provide you with the exceptional experience you always deserve. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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asr1600 wrote a review Feb 4
Maple Glen, Pennsylvania, United States40 contributions25 helpful votes
The accommodations were perfect. The rooms were spacious and lovely Big and roomy Clean and comfortable Only one negative - lighting is not great This is a wonderful venue for Weddings and the hotel restaurant was fantastic The service thru out our stay was impeccable
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded 3 weeks ago
Dear asr1600, Thank you for choosing The Opus Westchester, Autograph Collection and sharing your experience. We are thrilled to know you were pleased with our outstanding service, comfortable accommodations, and excellent on-site restaurants. It was a pleasure to host you, and we look forward to your return visit. Kind Regards, Elizabeth Andrews, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Heather_325 wrote a review Jan 2024
Wilton, Connecticut43 contributions39 helpful votes
Rooms are big and beautifully decorated. We were greeted as soon as we stepped out of cars with stellar service that continued through check-in and at the Red Horse restaurant and lobby bar. The betel was very busy but front desk (Vanessa) even found two interconnecting rooms for our family. We loved this hotel!
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded Jan 14, 2024
Dear Heather_325, Thank you for the great review of The Opus Westchester, Autograph Collection. We are thrilled to read about your fantastic stay and enjoyed our accommodations as well as our hospitality. We also appreciate you mentioning Vanessa for a job well done. We will be sure to share your compliments with her and the entire team. Thank you again; we look forward to welcoming you back soon. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michael B wrote a review Jan 2024
Houston, Texas5 contributions
Excellent service, location and amenities. Staff was knowledgeable about the area. Mazen was right there for us throughout our stay. We had a King room that was very spacious, from the room to the bathroom. There are Nespresso machines that come with both regular and decaf pods, and bottled water. Room service was quick too. The Red Horse was delicious and beautiful decor.
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Date of stay: January 2024Trip type: Traveled with family
Room Tip: There are plenty of stores nearby for any needs like a Target, CVS, and a Starbucks
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded Jan 7, 2024
Dear Michael B, Thank you for your gracious review of The Opus Westchester Autograph Collection. We are delighted to read that you had a great stay and enjoyed our hospitality, especially the service you received from Mazen. We will be delighted to share your praises with him. We believe in luxe comfort and personalized touches to make every guest feel well-cared for, so we appreciate your compliments on our accommodations and your dining experience at the Red Horse by Dave Burke. We are grateful for all of your feedback and look forward to welcoming you back again soon! Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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EWang19 wrote a review Jan 2024
New York City, New York12 contributions1 helpful vote
Wonderful front desk service. We got upgraded to corner suite with AMEX platinum. Kids enjoyed the heated pool although. Can request refrigerator. Overall great stay. Valet was good too. Breakfast was ok but we used out $100 credit. Pool food service was 30minute wait so just time for that and order ahead of time. There is a 18% service fee plus a $5 delivery fee +taxes
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded Jan 6, 2024
Dear EWang19, Thank you for choosing The Opus Westchester, Autograph Collection for your time in New York. It is delightful to hear that you and your little ones enjoyed the cordial service delivered by our associates, along with your upgraded corner suite, the indoor heated pool, and the delectable offerings at the poolside. We strive to provide an excellent experience for all our guests, and we appreciate your recognition of our efforts. It was a pleasure hosting you, and we look forward to welcoming you back soon. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sleepiebabie wrote a review Dec 2023
NY72 contributions57 helpful votes
I realized I wrote this review on Yelp and never added it here so here it is! To kick off my 2023 reviews, I have to shout out The Opus Westchester! I am in my third trimester and can't really travel, but wanted to do a small getaway for my birthday. I was able to book a night at The Opus via the Amex Fine Hotels + Resorts program. There were definitely perks that came with my card, but the staff at the hotel were so lovely! Prior to arriving, I reached out a couple weeks earlier via email to ask some questions regarding the facility and how the program worked. My husband also reached out to put in a request for anything special to celebrate my birthday, but we never received word back from the hotel. When my husband called to get the answers to the questions I had, he spoke to someone who wasn't that helpful. We had read previous reviews that echoed these sentiments, but decided, we would just go for the night and hope for the best. I am so glad we did! When we arrived, I spoke with Tracey at the front desk and was provided information from her and Vanessa regarding my complimentary room upgrade (*included when available with my card and Marriott status), a cute welcome gift and the benefits of the card program. Tracey was lovely and both were so friendly. There was complimentary infused water at the front desk and the lobby was spacious and elegant. Oscar and the other guys at the front were very helpful with the doors and luggage for the patrons arriving and leaving. They have valet only parking, but we had already reserved parking close by. We checked in and decided to grab some lunch before going up to the room. My sweet husband called the hotel and asked if there was any possibility to move to a one bedroom room so that I would be able to sleep comfortably while he was in the room - that was so nice and thoughtful! The room was beautiful and was so spacious! We got to the pool before it closed at 9PM and it was nice to have the option. It was a little busy, but we were able to get a corner and wade around. A little chilly, but nice to enjoy a pool in January :) The gym was also in the same area with nice and clean equipment, water and headphones you can use and recycle. With the Amex FHR program we got a $100 on-site credit that we were allowed to use for dining or room service and a complimentary breakfast in the form of a $30 credit per person. We decided to order room service and so glad we did! The fees and charges were all inclusive of the credits and the food was delicious! I got the opus burger, which honestly didn't look like much when it arrived, but was the best burger I've had in a while! A simple double cheeseburger on a brioche bun and I didn't need to add anything. My husband got the fried chicken sandwich and equally loved his. We were both very happy with our food and actually got a few apps as well. One of them was not right, but it was taken care of right away. All staff we dealt with were great! From Gloria on the phone taking the order to Ferdous delivering the dinner. We also received mini bottled condiments, tableware, plates and ice cold cups of water. Earlier in the evening, Tracey and the front desk staff were also kind enough to send up a sweet something to help me celebrate my birthday! I was blown away by the thought and it was so nice! Thank you all! :) Ferdous also brought these treats! The next morning we got some yummy breakfast via room service again with Gloria and were able to enjoy in our robes and slippers (you can request). Since we had a 4PM check-out, I was able to take a nap and just relax on my birthday while my husband enjoyed TV in the living room. Check-out was smooth and I was able to see Tracey again before leaving to thank her for such a great experience! If we had more time I would've looked into the spa and looking forward to coming back and experiencing the new restaurant that was going to be opening onsite soon. I would definitely come back and recommend this place for a mini getaway close by, especially if you can get the FHR or even Marriott Bonvoy perks. I know that these extras contributed to my wonderful time and I felt the staff went above and beyond for me! It was a great way to spend some time before the baby arrives :)
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded Jan 1, 2024
Dear sleepiebabie, Thank you for being a Marriott Bonvoy member and choosing us for your birthday weekend. We are glad you enjoyed our accommodations, delicious food, amenities, and friendly staff. We will enjoy sharing your compliments with Tracey, Oscar, Vanessa, and our entire team. Thank you for being our guest at The Opus Westchester, Autograph Collection, and we look forward to welcoming you again soon for another enjoyable stay. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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julesie905 wrote a review Nov 2023
Chicago, Illinois11 contributions15 helpful votes
From the moment you walk in, to the moment you leave, this hotel will wrap you in calm understated luxury. Beautifully appointed rooms, a thriving bar with great food and bartenders, amazing fitness center and roof top indoor pool - a truly fabulous experience. I'd like to give a real shout out to the staff - too many to mention - but Vanessa and Tay and Tayo at the front desk are the most helpful front desk staff I have ever encountered, and I spent 180 nights a year in Marriott hotels! Thank you Opus for making this feel like a home away from home for me!
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Date of stay: November 2023
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Location
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Trip type: Traveled on business
Room Tip: Stop by the bar to say hello to Vanessa and Joel, and try the chocolate martini!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Guest Services / Front Office at The Opus Westchester, Autograph Collection
Responded Nov 3, 2023
Dear julesie905, Thank you for taking the time to share your wonderful feedback on The Opus Westchester, Autograph Collection. We are delighted to know you were impressed with our property and enjoyed everything our hotel has to offer. It is reviews like yours that make all of our efforts worthwhile. Team members like Vanessa, Tay, and Tayo are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. We appreciate your loyalty to our brand and are honored to have made you feel at home during your time with us. We look forward to welcoming you back soon for another fantastic experience. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dallasdr wrote a review Sep 2023
West Palm Beach, Florida155 contributions117 helpful votes
This hotel was opened as a Ritz Carlton luxury hotel which explains the huge suites and the luxurious Ritz-style marble bathrooms. For some reason it was changed to the Opus brand and the luxuries went out the window. They removed the huge comforting fireplace in the lobby bar area and replaced the high end furnishings with stuff that looks like it came from Ikea. The same for the living rooms in the suites. They used to have desks with electric outlets where business travelers could work. No more. They used to have soap in the shower and high end shampoo. Now body wash and shampoo are dispensed from bottles on the wall. The televisions are supposed to get internet channels but the response time is so long that you can’t sign in. Somehow they turned a Ritz Carlton into a Motel 6.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Team Marriott, Owner at The Opus Westchester, Autograph Collection
Responded Sep 8, 2023
Dear dallasdr, Thank you for taking the time to share your review. Please accept our apologies for not meeting your expectations and also for the difficulties you had with our accommodations and the concern you had with our bathroom amenities. We will share your comments with appropriate individuals as we strive to enhance our guest experience going forward. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Solera wrote a review Aug 2023
Thailand44 contributions4 helpful votes
+1
You will find that this hotel has DOWNgraded significantly because of their manager Elizabeth Andrews, who told me “Why would I give up $600 in revenue” when I asked her for a one-day refund. These are HER words. She is extremely greedy when it comes to money. She will give you the sweetest words to make it sound very professional while providing you with absolutely minimal service. When I pointed out to her the lack of amenities for a five star hotel, she told me in no uncertain term, “This is a 4-star establishment.” FOUR star, not five star people, for over $600 a night in White Plains, NY. The original Ritz Carlton hotel had nice bath robes and plushiest slippers (they literally had ONE pair left). Now when you walk into your room, don’t even expect a bath robe, or any amenities in the fridge. It is super cheap. Even some 3-star hotels are better than what Elizabeth Andrews as created, turning something from good to bad. You’ll see the reply from the hotel shortly. Another courteous, pretend-to-care response. They are planning to milk every single dollar out of your wallet. - 18% service charge fee on top of a $5 delivery fee for your in room dining - no bath robe or slippers when you arrive - old appliances that are super outdated - no Master lighting to turn off all 10-12 lights. Good luck turning off everything before you go to bed - gray walls and old decor - cheap coffee and and charge you an extra $2 for additional water bottles - advertising sign in the bathroom for you buy bath salts instead of offering it as an amenity - empty fridge - room temperature wouldn’t adjust until a service man was called - WORST of all: condescending attitude from their General Manager Elizabeth Andrews — never met a worse GM across all of my travels in or out of the US. Marriott Bonvoy, hire better GMs and staff. And just maybe people would feel excited about the brand Marriott.
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Date of stay: July 2023
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Location
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Trip type: Traveled solo
Room Tip: Go somewhere else. Don’t get SCAMMED if you are expecting a 5-star hotel. Their GM Elizabeth...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Team Marriott, Owner at The Opus Westchester, Autograph Collection
Responded Aug 19, 2023
Dear worldtrob, Thank you for taking the time to post your detailed review. It is never our intention to disappoint our guests in any way; therefore, we sincerely apologize for not meeting your expectations and for the issues you had with our hospitality standards and your room. Furthermore, we regret your dissatisfaction with some of our charges. We will share your concerns appropriately as we are committed to enhancing our accommodations and services on all levels. Sincerely, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AMJ92 wrote a review Jul 2023
New York City, New York577 contributions230 helpful votes
This was my second stay here and unfortunately did not meet expectations. To start, the woman at the front desk at checkin was not pleasant. (Tip to management: you need to make sure the first person a guest interacts with is %100 positive, first impressions are very important.) When I pulled up nobody came to help me with my bags, so I got a trolley and did it myself. At checkin, when the woman asked if I needed help with my bags, I said no, I already did it, to which she curtly responded that “the trolleys belong to the bell staff and that I can’t use them” (I wouldn’t have had to had someone helped me…). She said it with attitude and it was very off putting. In any event, the bellhop was nice. My room had no view. It was ~10 feet away from an office building and the windows were nearly directly parallel, not a comfortable situation. I immediately called down to the front desk and asked to be moved, to be informed by the same woman that the hotel was full. I highly doubted that, it seemed pretty empty to me (I’d been there when it was much busier), it felt like she just wasn’t interested in helping or dealing with it. The walls were thin, and I could hear a LOT of noise from the rooms near me. The bathroom was very nice, a remnant of the Ritz days, but you could tell it’s not being properly maintained, with cracks in the ceiling by the shower etc. The pool is nice, though very hot and humid for some reason, as others have noted (needs some ventilation). The gym was decent too. The valet was very nice, as was the man at the front desk in the morning, and most of my interactions with the staff were very pleasant. But one person ruined that impression, and in general the hotel needs to try harder in the areas of guest satisfaction and room maintenance.
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Date of stay: July 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Team Marriott, Owner at The Opus Westchester, Autograph Collection
Responded Jul 28, 2023
Dear AMJ92, Thank you for being our guest and for the candid feedback. While you liked some aspects of your stay and the interactions with some of our staff, we sincerely apologize for the service shortfalls your experienced and the inconvenience this caused you. We have discussed your comments with the appropriate individual to ensure this is not repeated. We are also sorry for the difficulties you encountered with the assigned accommodations and for the other concerns that impacted your visit. We will be sure to share your comments appropriately as we are always looking for ways to improve. We appreciate your constructive feedback. We would appreciate you giving us another opportunity so you can experience our hospitality as you should have during this visit. Kind Regards, Elizabeth Andrews General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$434 - $628 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton westchester hotel white plains, ritz carlton white plains, ritz white plains, white plains ritz-carlton
LOCATION
United StatesNew YorkWestchester CountyWhite Plains
NUMBER OF ROOMS
146
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE OPUS WESTCHESTER, AUTOGRAPH COLLECTION - Updated 2024 Prices & Hotel Reviews (White Plains, Westchester County, NY)

Frequently Asked Questions about The Opus Westchester, Autograph Collection
Which popular attractions are close to The Opus Westchester, Autograph Collection?
Nearby attractions include The Puzzle Parlour (0.3 miles), Muse Paintbar (0.2 miles), and White Plains Performing Arts Center (0.2 miles).
What are some of the property amenities at The Opus Westchester, Autograph Collection?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Opus Westchester, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Opus Westchester, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Opus Westchester, Autograph Collection?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Opus Westchester, Autograph Collection?
Conveniently located restaurants include The Melting Pot, Mulino's of Westchester, and Aberdeen Seafood and Dim Sum.
Are there opportunities to exercise at The Opus Westchester, Autograph Collection?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is The Opus Westchester, Autograph Collection located near the city center?
Yes, it is 0.2 miles away from the center of White Plains.
Are pets allowed at The Opus Westchester, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Opus Westchester, Autograph Collection offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Opus Westchester, Autograph Collection?
Many travelers enjoy visiting Greenburgh Nature Center (2.8 miles), Cudner-Hyatt House Complex (3.9 miles), and Battle of White Plains Park (0.7 miles).