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Viana Hotel & Spa

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3998 Brush Hollow Rd, Westbury, NY 11590-1739
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viana Hotel & Spa
Updated 10/01/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 4 hotels in Westbury
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Welcome to Viana Hotel & Spa! We are a LEED certified green hotel that has made a commitment to sustainability. Viana Hotel & Spa offers stylish and modern accommodations with luxurious amenities in every room. Our vibrant and colorful decor transmits the feeling of a tropical retreat in the heart of Long Island. Our layout has been carefully thought out to include feng shui, increased harmony, and an enhanced sense of vitality and joy. We are one of the area's only luxury boutique hotels that is energy efficient, green built, and feng shui based. We have many on-site amenities that are sure to provide the right balance of relaxation and enjoyment for your vacation. Our guests enjoy an atmosphere of peace and calm that is complimented by the zen-like design of each guest room. Special features include a rejuvenating spa, a full service beauty and nail salon, a state of the art fitness center and indoor lap pool, and a renowned casual restaurant with Italian/Asian fusion cuisine.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Billiards
Business Center with Internet Access
Wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Vending machine
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Salon
Steam room
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Centrally Located

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
21Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
881Reviews20Q+A100Room tips
Traveler rating
  • 609
  • 187
  • 50
  • 19
  • 17
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Popular mentions
Dm B wrote a review Yesterday
1 contribution
Called the Viana Hotel to book a room as my family's Turkey Day plans were dashed due to family drama. Couldn't have asked for a more accommodating stay. Beautiful hotel, spotless rooms, amazing amenities, kind staff and delicious food. I highly recommend and I am planning another stay to take advantage of the Spa services as well. Thank you to Ali and the staff at The Viana Hotel and Spa. See you soon!
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Date of stay: November 2020Trip type: Traveled with family
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Response from Gmsamar Hosp, Owner at Viana Hotel & Spa
Responded yesterday
We are so glad that you joined us here at the Viana Hotel and Spa. We love to see when we can make our guests feel like they have enjoyed a home away from home experience, complete with good food, a comfortable space to relax and be surrounded by friendly faces. Our staff are always looking to provide our valued guests with the top-notch hospitality that we are known for and that they deserve. We are thrilled this was your experience. We are honored to pass along your kudos and kind words to Ali and the rest of our team. We look forward to welcoming you back again soon so that we can pamper you with a day of rest and relaxation at the Spa. Thank you, Takir R. General Manager
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Tonianne Newfield wrote a review Oct 2020
New Jersey1 contribution
The Viana is a beautiful hotel that I stayed at for first time. Room was nice, clean and spacious. I booked Erika Jansen for my make up in the spa for my birthday party that night and what an amazing job she did and I looked gorgeous. I would stay at this hotel again for any occasion and you MUST use Erika Jansen make up at Viana Spa. She's superb!
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Date of stay: October 2020Trip type: Traveled with friends
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Response from Gmsamar Hosp, Owner at Viana Hotel & Spa
Responded Oct 12, 2020
Thank you so much for your excellent review of your experience Tonianne! We love to see when our guests enjoy being treated to the stellar service they deserve. Thank you for joining us at the Spa. We are thrilled that Erika was able to bring your vision to life for your birthday! She brings a world of expertise to the table and truly listens to her clients. We are so happy that she exceeded your expectations. We hope you will join us again soon. We look forward to welcoming you back. Thank You, Takir R. General Manager
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Sandra C wrote a review Sep 2020
Long Island, New York5 contributions
+1
AMAZING!! We booked a dinner party to celebrate my sister’s wedding which due to COVID had to be greatly accommodated for - Viana did just that and exceeded our expectations!! Even with all of the CDC guidelines that we had to adhere to Takir, Alicia, Priscilla, Julio, Chef Devon, Kasey, and the entire banquet team went above and beyond to make sure the night was a success. Alicia ensured every detail was taken care of no matter how ridiculous our requests were (LOL!). The food was superb and Alan the bartender provided us with such excellent customer service that we’re looking forward to coming back. We even got the opportunity to spend the night in the Kitchenette Suite which was lovely after a long day of running around; wish we booked it the night before as the room would’ve been big enough to accommodate our bridal party getting ready. On a side note, I have also booked the spa for several services (Swedish massages, facials, body scrubs) and purchased spa gift cards which are great gift ideas - either way the spa is worth every penny! Thank you to the entire staff at Viana Hotel for helping us create such beautiful lifelong memories on my sister’s wedding day!
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Date of stay: July 2020Trip type: Traveled with family
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Response from Gmsamar Hosp, Owner at Viana Hotel & Spa
Responded Sep 24, 2020
Thank you so much for your fantastic review for the Viana Hotel and Spa and our valued team members! We were so excited to have been such an important part of your sister's wedding! Our staff work diligently to provide our guests everything they need during their time with us. We treat all our guests like VIP, especially our brides and grooms. We understand how stressful a wedding can be. We are here to take care of all the details so that your event is as seamless as it can possibly be. We are so glad to hear that this was your experience. We are honored to pass along your kudos and kind words to Alicia, Julio, Devon, Kasey, Allen, Priscilla and the rest of our staff. We thank you so much for taking time to visit the spa and support us with gift cards. Thank you for spreading the word. We love what we do and love that it shows in the service that we provide our patrons each day. We look forward to welcoming you all back again for another great stay. Thank You, Takir R. General Manager
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Stay177823 wrote a review Sep 2020
Westbury, New York1 contribution
I love staying here it’s always a smooth experience with happy smiles from staff when checking in. Enrin at the front desk was especially helpful with accommodations ensuring a smooth and happy stay :)
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Gmsamar Hosp, Owner at Viana Hotel & Spa
Responded Sep 3, 2020
Thank you so much for your excellent feedback of the Viana Hotel and Spa. We love to see when our guests enjoy their stay. Even better to see when we have repeat guests! It truly speaks to the level of service we enjoy providing our valued guests each day. Our staff look to ensure a clean, comfortable and courteous experience. We are happy to see this was yours. We will happily pass along your kind words to Erin and the rest of our valued staff. We look forward to welcoming you back again soon. Thank You, Takir R. - General Manager
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CMDeFeo wrote a review Sep 2020
3 contributions
When choosing a bridal makeup artist, I looked for someone with experience with Asian clients and someone whose personality and energy I would want with me on my biggest day to date. Erika was the perfect choice. What spoke to me was her understanding of my vision to enhance beauty and not just transform my look. I don't normally wear makeup so it was important to me that when my groom sees me, or when we look back at our wedding pictures, that he sees an elevated me and the first thought is not - wow that's a lot of makeup. There are a lot of details to consider when being among the first to have a wedding during the COVID-19 pandemic and Erika was thoughtful about social distancing work stations for my bridal party and me in the Viana Hotel and Spa salon. She wore a mask the whole time and my girls and I only took our mask off when she worked on the lower face. Her practices were hygienic - including clean brushes between clients, single use mascara wands, and option for her to use our own brushes from home if we felt uncomfortable. In the moments leading up to your wedding you want Erika who is kind, sensitive, and can help diffuse stress. Erika cares about her brides - she was the only vendor who sent me a text that she was thinking of me on the day of my original wedding prior to COVID 19 pandemic postponment, she sent another text to cheer me on the night before the wedding, and during the morning of the wedding when there was unanticipated drama she had the right words to turn down my panic level. I liked that Erika was always approachable, like a friend you could always text. She recommended we should have the pre wedding dinner at Marco Polo at Viana and Julio was exceptionally accommodating with our party's table seating and dietary restrictions when customizing the prix fixe menu and our guests loved it. Erika also recommended the morning of the wedding breakfast spread as we all got ready together and it was good that we did because it was one less thing to worry about and just what we needed to keep the energy up to get through the morning pictures until our cocktail hour. I could see the extra effort she takes, for example staying at the hotel the night before so there will be no issues with setting everything up bright and early. I am so pleased with her work and how personal the experience felt and definitely recommend her for your big day!
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Gmsamar Hosp, Owner at Viana Hotel & Spa
Responded Sep 8, 2020
Thank you so much for this wonderful review of the Viana Hotel and Spa. It was an honor to be such an integral part of such a momentous occasion. We are so happy to hear of your experience during this time. Our staff always look to go the extra mile so that our guests feel safe and comfortable. Now, more than ever we understand how important it is to take every precaution possible for the health of our guests. We always look to make sure that all the details are taken care of. Everything should be perfect. Erika is a valued member of our team and brings a wealth of knowledge and professionalism with her as a trusted makeup artist. She has a talent for listening to her clients vision and making it come to life. We are so happy to hear that she went above and beyond and exceeded your expectations. Thank you for choosing Marco Polo's for your dining needs while staying with us. We are so happy that our Food and Beverage Manager, Julio, was able to create a menu that suited everyone's needs and that you were happy with the service provided. We love what we do and we are so glad this came through in the service we provided to you and your guests. We thank you again for your kind words and we will most certainly pass them along to Erika, Julio and the rest of our valued team members. We hope you will join us again soon. Thank you, Takir R. General Manager
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PRICE RANGE
$135 - $230 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
viana hotel westbury
FORMERLY KNOWN AS
Viana Hotel & Spa
LOCATION
United StatesNew YorkLong IslandWestbury
NUMBER OF ROOMS
116
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