I book over 60 room nights a year at various types of accommodation worldwide, using a number of booking websites and choosing booking terms most suitable for my planned trip. I had never come across an accommodation provider like Whaler's Cove Villa. I made a "free cancellation up to 30 days before check-in" booking at Whaler's Cove through a reputable booking website, at a rate higher than the "pre-paid rate" that was also offered online. The confirmation email was very clear. It stated that my credit card had been used as a guarantee for the booking. No payment had been taken and that I would pay at the property in the local currency, along with any additional charges incurred during my stay. The was no mention at all of any deposit payment required in the booking terms and conditions. Therefore I was quite surprised when I got a notification from the bank that my credit card had been charged a deposit of approximately 30% of the total cost of the stay. Sensing something might not be right, I immediately cancelled the reservation and emailed the operator, as the bank had warned that the transaction should be "cancelled" and not "refunded" as I would have incurred foreign transaction handling charges and possible loss in currency exchange on BOTH transactions had the amount been charged on the card and then refunded! I understand it is common for hotels to authorise a credit card to validate it with a nominal amount when used as a guarantee for a booking, but usually no money is actually charged until check-in. I received a rather dismissive email confirming a refund and suggesting that I should have cancelled earlier if my plans had changed. However, I had cancelled less than two weeks after making the booking, and it was more than 10 months ahead of the free cancellation deadline in November 2020! These operators, instead of honouring the terms and conditions under which I had made a reservation, had decided that unilaterally they could amend the terms and impose their own conditions which clearly were in breach of the terms and conditions of the original booking. This is not an acceptable or defensible practice. I gave them a chance to explain and possibly offer an apology if they had made a mistake, but their attitude can only be described as obtuse. They insist that they could charge a deposit despite advertising a completely different policy on the booking website. Fortunately this is the only unprofessional accommodation provider I have come across on several trips to Australia. There are other lovely places to stay and I would strongly recommend other international travellers to avoid providers like this who seem to lack basic understanding of contract law.…
Nice villas. Very clean. Nice, well kept, gardens. Needing a little refurbishing. Great location near beach and walk to town. Internet very patchy. Using phone hotspot to type this. Maybe our last trip to Dunsborough for a while. Mot a bad place to stay.
Recently i booked a trip to WA with one of my daughters and our travel agent suggested the Whalers Cove Villas as our accommodation in Dunsborough. I have to be honest that I was not too impressed by what I saw on the website, but as we needed to economise for this trip we felt it needed to be this place. As we arrived after a long day in the car, we were very pleasantly surprised by the villa we stayed in. The villas seemed dark on the website, but actually are filled with light. We had a very lovely stay here and enjoyed the peace and quiet. The nature trails in the area are great and we saw very many beautiful wildflowers on our hikes. I can recommend this accommodation!
It was spacious and quiet... it was well kept... nice warming fire place... well equipped with almost everything you need. Also a big thank you to managers Tony and Michelle for making our stay so comfortable.
Fabulous accomodation..Great location very close to town. Beautiful wood fire. Altogether made for a wonderful stay on a wet winter long weekend. Amazing. Close to restaurants and a short drive to wineries..🌺🍷