We booked in August 2021 to stay in the Honeymoon Suite at this place in June 2022. We have just spent the last five months threatening to sue both the venue and the tour operator given how poor this hotel actually was during our stay. Yes it is in a great location however the Management are non-existent meaning the staff are untrained, unqualified and standards are very poor (given it holds itself out as a 4*) The Honeymoon Suite can only be described as 'grounds for divorce'. A gloomy, poorly furnished, shabby room at the end of the building. It was cold and lacked any degree of luxury suggested by the marketing material of the venue. The staff are great and keen, but lack any management or organisation and appear to be backpacker/traveller style people simply there to earn until their next stage on their journey. Despite having 10 months to tell us in between booking and arrival, the major draw to this hotel over others - the spa, was "closed for the foreseeable future". For the last 5 months both the tour operator (that promised us the "highest of the high end") and the hotel that suggests it's some sort of Hotel of Utopia in its marketing material have tried to blame us for not "telling them" of our concerns on arrival. We did... To end it all, after 5 months and a threat of a County Court Judgment Premier Holidays and Karma Hotels have just remitted a full refund. No apology, no compensation... Avoid this place, there are other venues and other tour operators that are far more deserving of your custom.…
As a member of St Martin’s Cricket Club, we had our annual end of season dinner at Karma St Martins this week. The food was incredible, the service was amazing we felt so welcome. Scott and his team were fantastic, they were so friendly, good humoured and completely professional all evening. They are a credit to the karma family but also to St Martin’s. Shame about the loudmouth in the kilt but apparently he’s one of ours.
Just brilliant! Staff and manager so friendly and welcoming, nothing was to much trouble for them. Great selection of drinks, including cocktails! Food was all incredible!!! Breakfast lunch and dinner. Especially the fish of the day which was local pollock cooked too perfection, and the pan fried duck was just delicious. Room was beautiful, clean and so comfy. We didn’t want to leave! All in all a truly great experiance. Can’t wait to come back! Thank you all at Karma st Martins
Had meals here today and called in several times for coffee this week Staff attentive & friendly , always on hand if you need anything Food excellent , well cooked and fresh Highly recommend Great views from the hotel An iconic place Will be back (tomorrow)
St martin's is such a pleasant and relaxing location, away from the hustle and bustle of everyday life. The hotel offers a tranquillity of calmness and peace. The location on a remote island is gorgeous. Arriving by small boat across the bay is a joy. The team looked after us wonderfully and it was a pleasure to revisit. The rooms are in good condition with great views from the front. The suite we occupied gave us ample room for the large dogs who came with us.
Not 100% the luxury experience but still an amazing trip. The staff were friendly but so many seemed to be newly hired or inexperienced that service was slow and definitely required patience or you to overlook compensated by the stunning location. The chef can clearlt cook, but the menu was quite limited and let down a little by the service and decor itself needing investment. Go with all this in mind and you will not be disappointed. We would 100% return even knowing all this as the location truly is amazing.
Although it was not quite the luxury experience we had hoped for, we enjoyed our four nights at the hotel. Probably due to the pandemic, the communication prior to our stay was misleading including an incorrect contact number, which was frustrating. Staff was friendly but almost everyone appeared to be newly hired which made the service slow and required some patience because they didn’t always know the answers or failed to communicate internally. The hotel can definitely cook, but the menu was ordinary and it removed some of the luxury feel that we always had to book our breakfast time. The hotel itself needs some TLC and there were no Spa facilities available at the time. The highlight for us was the location and sea view from our window - just amazing!
The Scilly’s are beautiful and St Martins is arguably the prettiest Island it them all. The location of this hotel is fantastic, with the most beautiful beaches, warm sea, swimming, kayaking and seal watching….. all on your doorstep….. it really is gorgeous. The hotel does need some updating, the rooms aren’t perfect so don’t expect 5 star luxury but they are clean and tidy and the views are incredible. What makes this hotel extra special, is the staff. The management and staff team are warm, friendly and can’t do enough to help out. A really lovely team who work together to create a really nice holiday experience. The food is great too. A nice menu and plenty of choice. All in all a really special place… thank you 😊
We stayed for 8 days and took three dogs too. We were lucky enough to get married at the hotel in the beachside gardens. The staff were helpful, nothing was too much trouble for them. Every effort was made to make the dogs feel welcome (rather than merely tolerated which is what we have experienced in other venues) . The food was superb Our wedding day was made very special by the efforts of Scott and the team. Thanks for giving us some excellent memories to treasure
Very clean and tidy hotel with amazing food. The staff simply could not do enough for us. I was a little worried about booking the trip as I am disabled and I knew the only access to the island is by boat. I was helped on and off the water taxi by the captain and hotel staff who also arranged a waiting mobility scooter at the Quay, making the whole event seamless. I would highly recommend Karma St Martins.