The most wonderful staff, from Luca in the restaurant, all the reception staff and the lovely pool attendant. Thank you for having us and making us feel special. Was a true pleasure as always Tannaz and Giamma x
In the heart of anacapri, leading to the main square, the hotel is perfectly appointed. We visited as part of our honeymoon and were impressed by the impeccable service. The pool is beautiful, the room was beautiful, the communal space is beautiful. In all a lovely hotel. The balcony was small but comfortable, with a beautiful sunset view. I often visit Capri in September but by mid September it does cool, so do recommend going within the first week of September. Anacapri is considered the more upmarket part of the island, through I do adore Capri town itself.
Capri is special with so many great hotels. We were supposed to stay at La Palma, but the hotel is still under renovation so my travel advisor booked us at Capri Palace. At the entrance way of Capri Palace, we noticed tacky, cheesy neon signs and I just ignored it, thinking everyone's taste is different The staff at check in were nice and efficient We went to our room rather late in the day. It was small and smelled of old stale cigarettes. At night we heard noise outside all night and in the morning noticed our room overlooked the hotel and restaurants delivery elevator as well as a squeaky metal tram or char lift up to the top of a hill At the risk of losing $, we booked another hotel down the road with beautiful views of the water and sunset, clean rooms, and no smell. The manager would not refund us anything (which I expected) but we traveled half way around the world and I cold not stay at the smelly Capri Palace room. Manager did offer to change rooms but the overall hotel and experience was cheesy. Maybe it is fine for some people, but we were much happier elsewhere and will never got to Capri Palace again…
I stayed at the Capri Palace with my boyfriend beginning of August for 4 nights, there are no words to describe how amazing is this Hotel. Service and staff is attentive and engaging, upon arrival we received such a warm welcome and they really went over and beyond to help make our stay enjoyable. The room was really gorgeous and spacious, we booked a Junior Suite in Capri style with blue and white colors, the view from our balcony was breathtaking. We really cannot wait to come back once again very soon!
I made a reservation today. Trying to have the best day of my life, then the manager of the hotel out of nowhere came to me and threaten to my life and told me that I was never going to have a room in there even the police came to the hotel verified my reservation and he refused to give me my room even with everything paid. PLASE DO YOUR SELF A FAVOR AND DONT GO THERE!!!! I would advice to stay in tiberios palace, way better hotel, more relax and comfortable, closer to everything.
Visited the Terrace restaurant (Bistrot Ragu) for lunch. The decor was impressive, the atmosphere serene. The lunch was fabulous and the service top notch. Every member of staff had a smile on their face, stuff that you expect from any Jumeirah property. The food was delish, so what more does anyone need? 10/10
Best hotel ever thank you aljumeirah , lovley staff , rooms clean , delicious food , good location, best veiw Thank you for mr kareem he's so kind we appreciate what he did for us Regards, Alkhaldi family - 2022
Everything was perfect. We were married on Capri Palace’s rooftop, and had our reception at Il Riccio. We cannot express enough how amazing the entire experience was, from beginning to end. We’d like to express our specific admiration for our new favorite person in Italy: Claudia! Thank you so much for everything, Claudia. She was such a pleasure to deal with, and the special gift she gave us for our room brought tears to our eyes. Aside from Claudia going above and beyond, the entire staff at Capri Palace was amazing. This is now our favorite hotel in the world, and we cannot wait to return. If this is the service that we, as well as our family and friends, can expect from Jumeirah, we will not stay anywhere else. Thank you all so much again for everything. Cannot wait to see you again! …
The hotel came highly recommended and is in a perfect location in Anacapri away from the bustle of the town. Generally well appointed with great beds (bathroom had almost no shelves to put anything on), beautifully clean. Shower really powerful but drainage couldn’t cope with the power of the shower. Pool area lovely and pool attendant very helpful. Overall we just felt service wasn’t quite 5 star. Very long wait for coffee at breakfast. Took 25 mins to get cocktail in bar (team knew we had a dinner reservation at L’Olivo) and had to ask three times for egg menu at breakfast. There are large numbers of staff - maybe too many so people always think someone is looking after you.
The Capri Palace was our favourite Hotel, on a month long road trip through France and Italy, and we stayed at some of the best hotels in either country. The welcome, and the service from every staff member was impeccable, every part of the stay was made pleasurable. The food the beverages were faultless. Thanks you once again for a great stay...!!!