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Holiday Inn Express Hotel & Suites Webster

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182 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Walworth, United States
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Loved staying here. It was super close to everything. It was clean, quiet, and friendly staff. Loved the pool, but would recommend you take off any sterling silver jewelry, as it turned mine all gray and I had to get a polishing cloth to clean it up. The small fridge in the room didn't get very cold, and I couldn't... More 

Helpful?
Thank Kathy J
Cobleskill, New York
Level Contributor
383 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
5 of 5 stars Reviewed July 18, 2016

From the moment I arrived when the staff juggled things around to make my complicated reservation work to my convenience rather than their own to the moment I left filled up with the terrific breakfast buffet, this was a fantastic experience. My room was large, clean and up to date. Parking was ample. People using the gym and pool appeared... More 

Helpful?
Thank therese l
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for such a positive review! We're glad our juggling skills were able to alleviate any complications in your reservation. We pride ourselves in offering exceptional service, along with spacious rooms and a terrific breakfast buffet. Yes, we've seen many different people chasing the Pokemon in North Ponds Park, located right behind the hotel. We are glad you enjoyed... More 

Oregon
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed July 15, 2016 via mobile

Wonderful staff. Excellent customer service. Instantly provided service at my request. The staff really went above and beyond on service. Comfortable and clean. Very spacious. I stayed in the two queen with sleeper sofa room. When I decided to stay an extra night, the general manager quickly found a way to juggle his already booked hotel to accommodate and I... More 

Helpful?
Thank lg444
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the wonderful comments. We're proud to hear you enjoyed you stay and found our property and service pleasantly surprising. The Two Queen Suites we offer certainly are spacious, with plenty of elbow room for the whole family. We aim to please and we're glad our efforts weren't lost on you. Thank you again for your endorsement and... More 

Tonawanda NY
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 2, 2016

The rooms are clean and updated as well as the common areas. Breakfast was good and plently of everything. The staff was great and very friendly and it is our favorite place to stay in Rochester. The pool is awesome as well as the fitness room.

Helpful?
Thank hendersonfamily170
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hi Henderson Family, We're so glad to hear that our hotel is your favorite of all the options in the Rochester Area. We aim to please and it's good to see our efforts were so well received by you and your family. My team and I are lucky to have such a wonderful property to manage including the beautiful pool,... More 

Long Island, New York
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 10, 2016

We always stay at HIE when in Rochester. Nice and friendly staff. Well kept hotel. Best breakfast offered. Huge selection. Only drawback was once housekeeping didn't make our room up for two nights. That was very disappointing. Other than that, Always a pleasure staying here.

Helpful?
Thank ChristeneP
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for your positive comments, we're glad you enjoyed your stay and found our included hot breakfast to be the best and with a wide selection. We do try to offer as much as we can. Even though our Housekeeping service has limited hours, we hope our staff was able to refresh your room and offer extra amenities whenever... More 

Level Contributor
39 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 7, 2016 via mobile

The hotel is one of many near our workplace. But this is the best deal. The place is homey, breakfast has good choices, and there is a shuttle to take us to and from work. Also to take us around for dinner. The room is spotless, every day. When we travelled to NY, NY I got a note from the... More 

Helpful?
Thank Kali4Women
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you very much for your kind words. We try to go above and beyond for each of our guests and I'm glad to you found our staff friendly and accommodations clean and comfortable. Bob, Andrew and I were happy to host your business trip and I'll pass your praise along to the rest of the team. We look forward... More 

Waterford, Michigan
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 21, 2016

We again, traveled to NY to play some youth hockey. We had the luxury of staying at this hotel. The staff were wonderful. They accomidated us the whole weekend. The breakfast was perfect for a bunch of picky kids before their games. We had us of the lobby the whole weekend for our team functions and gathering. The rooms were... More 

Helpful?
Thank Damien H
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Damien, Thank you for taking the time to review our property. We are glad we had the luxury of hosting your team's stay over the weekend. It is our pleasure to accommodate our guests' requests to make their stay as comfortable as possible. The Great Room in our lobby area is perfect for friends, families and sports teams to... More 

Pittsburgh, Pennsylvania
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed January 16, 2016 via mobile

We reserved a block of rooms for my stepson's hockey team at the Webster location. It is about 20 minutes northeast of downtown Rochester. There hotel is located off of state route 104 near Webster. There are nice amenities surrounding the hotel including a Dunkin donuts across the street and a Wegmans just down the road. We stayed in a... More 

Helpful?
Thank Ben E
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Hello Ben, Thank you very much for your detailed review. We are extremely glad that you and your team enjoyed the stay at our hotel over the weekend. We heard the games were fun for all and we're happy to be part of the experience. The location of our hotel puts you right in the middle of everything Webster has... More 

Pittsburgh, Pennsylvania
Level Contributor
98 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed January 4, 2016

My wife and I were traveling with our two teenage boys to see family over the Christmas holidays, and needed a place to stay in the Penfield/Webster area. The folks at the Holiday Inn Express were able to book us into a pair of adjoining rooms, letting us give the boys their own space, while making it easy for us... More 

Helpful?
Thank stmayhem
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the descriptive review. We're glad your family enjoyed their stay, it's always good to hear that our efforts were appreciated. It's also good to hear that we were able to accommodate your request for adjoining rooms so that your boys didn't completely govern themselves, but you were still able to find privacy when needed. It is our... More 

Dayton, Ohio
1 review
5 of 5 stars Reviewed December 28, 2015

Beds so comfortable, everything up to date and very well maintained, great hot breakfasts, pool, workout room, clean throughout. We stayed here over Christmas because it was close to family and I would come here again.

Helpful?
Thank Lynn D
Matt K, Manager at Holiday Inn Express Hotel & Suites Webster, responded to this review

Thank you for the kind words. The owner of the hotel built a beautiful property and we do our very best to maintain it as the best lodging available in the Webster area. Our hotel appeals to both families and business professionals. We're glad you choose our location for your Christmas trip and we hope to see you again next... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Holiday Inn Express Hotel & Suites in Webster, NY offers convenient location off Route 104 Our new hotel in Webster, NY offers an ideal location, just 12 miles from downtown Rochester and close to Rochester International Airport (ROC). Families will enjoy a stay at our hotel in Webster, NY because it provides quick access to area attractions such as the Eastman House, Strong National Museum of Play and Memorial Art Gallery. North Ponds Park, located across the street from our Webster hotel, offers walking trails with fitness stations. There are also several shopping spots nearby including Eastview Mall, Marketplace Mall and the Webster Towne Center with many specialty shops, situated just a mile from our hotel in Webster. Our Webster, NY hotel offers a great location near area businesses including Wegmans, Delphi, ITT, Valeo, GE, Eastman Kodak and Harris Corps. In addition, both Xerox and Paychex are just a few miles from our hotel near Rochester. Business travelers will be pleased with our Webster hotel facilities, including three large meeting rooms, catering and a Business Center with copy, fax and print services. During your stay at our Webster, NY hotel, take advantage of amenities that include a heated, indoor pool, relaxing whirlpool spa, state-of-the-art Fitness Center, 24-hour convenience store and the Express Start hot breakfast bar. Book your Webster hotel room reservations for the Holiday Inn Express Webster. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Webster

Address: 860 Holt Rd, Webster, NY 14580-9103
Location: United States > New York > Finger Lakes > Webster
Price Range: $119 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Webster 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Webster
Holiday Inn Webster
Holiday Inn Express Webster
Webster Holiday Inn
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