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About
4.5
#11 of 19 hotels in Ein Bokek
Location
4.6
Cleanliness
4.1
Service
4.2
Value
4.2
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Oasis Spa Club hotel is the first spa hotel of its kind in the entire Dead Sea region. Situated on the shores of the Dead Sea. The Hotel also holds a VIP lobby and spa facilities designed in authentic Moroccan style, fitness center, private beach, and outdoor pool. No smoking, no cell phones, age 18 and up only. • 242 Rooms (2 Wheelchair Accessible Rooms) with FREE WI-FI in all rooms and public areas • Daily VIP treat, daily newspaper in room • Courtesy Tea & Coffee making facilities in room • Mini refrigerator in room • Multi channel TV • Safe deposit box in room • Breakfast buffet served until 12 noon • Healthy tea infusions served throughout the day (complimentary) • Free access to a deluxe Spa featuring: Personal sulfur baths, wet & dry Finnish sauna & Turkish Hamam Heated indoor Dead Sea water pool and outdoor swimming pool Fitness room VIP spa-suites with private Jacuzzi, for couples massage • Solarium • Private beach • Free wireless internet in public areas and in all rooms
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The Oasis Spa Club Hotel emerges as a sanctuary of cleanliness and serenity, with travelers frequently lauding its immaculate condition and tranquil atmosphere. The exceptional Dead Sea views from the well-appointed rooms enhance the stay, while the hotel's service garners admiration for the staff's friendly and attentive demeanor.
Amenities, including a meticulously maintained spa and multiple pools, along with a rich dining experience, contribute to the hotel's reputation as a peaceful retreat.
Atmosphere
Serene
Rooms
Comfortable
Cleanliness
Immaculate
Service
Attentive
Amenities
Relaxing
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This place has two divisions (one a bit cheaper and one a bit more expansive). We stated in a bit more expensive ("club..." something). I would recommend that for sure as it has a 24/7 launch for relaxing drinks (free): different natural tees and a very nice inside pool with slightly salty water. These were great places for the family to come together. I would recommend buying the option that includes full meals in the hotel, as food is very good with a huge variety and "all you can eat", and you don't need to go out and search for the meal in very hot weather. In fact, there is not much else to look for in that place beside the wonderful dead sea and relaxation. Parking is free. We had a place to park but I know that this is not always a case and at times people have to park across the street and then re-park when space becomes available. The beach is across the street (have to watch kinds to cross it) but it is a very short walk and it is about one car for 5 minutes' traffic. Also, the hotel that right on the beach we stated a few years ago was significantly worse (amenities, food and etc) and had no airconditioning in hallways.
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Date of stay: June 2019
Rooms
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Room Tip:ask for a front view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The best feature of the hotel: no children under age 18. Wonderful place to relax. The lovely pool with Dead Sea water was truly relaxing. The breakfasts and dinner in the Club Spa dining room were quiet, pleasant and the service was gracious, especially Ruti, alert and doing a good job at keeping people happy. The couples massage was great, the two ladies very helpful and pleasant. We also very much enjoyed sitting in the lobby with people playing lovely music. The down side: The use of plastic cups in the spa area and the lobbies. This is not appropriate anymore and seeing a waste basket full of plastic cups is quite upsetting. Small paper cups is the answer. Also, on Saturday night, we were sent to the Oasis dining room – in the basement – to eat a dinner which consisted of dry, recooked, and not always hot food. Very upsetting and I would have preferred cold – but fresh -- salads and other food rather than having to contend with the large tables full of nasty-looking leftovers.
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deena M, Guest Relations Manager at Oasis Spa Club Hotel
Responded Jan 30, 2020
Dear Guest First, we thank you for choosing Hotel Spa Club We had the pleasure to welcome you and give you an enjoyable stay :) We promise to attach great importance to your comments We would love to see you again among our guests All the best The hotel management
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A great place for relaxing. No admittance for under 18 years old, so very quiet ambience with mid age guests. Great breakfast and dinner. Spa pool with water from the Dead Sea with variety of spa treatments. The rooms need renovation . Freindly staff.
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Date of stay: January 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deena M, Guest Relations Manager at Oasis Spa Club Hotel
Responded Jan 26, 2020
Dear Guest First, we thank you for choosing Hotel Spa Club Dead Sea We were pleased to host you and give you the experience fun and unique accommodation We would love to see you again among our guests All the best The hotel management
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First of all, we’ve arrived at hotel and been told that the facilities are fully functioning by the staff, which was not the case. The towels were full of hair and we’ve asked several times to change them, in the end we went downstairs to get them ourselves. We have asked several times to clean our room and asked to change the sheets, which was ignored, even by the manager who promised to take of everything. (The sheets were never changed during those three days) Corona regulations are a recommendation there and the hotel room barely provides any necessities like qtips or a comb. When we complained to the manager about the overall experience and the average food, she said, “well, it’s a four star hotel, not five.” Also, at dinner, any “extras” like soda and juice is at an additional price. The pool is overcrowded with drunk people who smoke and drink inside the pool, note that the hotel staff didn’t do anything to take care of that case. The managers response was that “they cannot run after people and educate them.” Some of the staff doesn’t even know where the lobby is or the bar when asked and the hotel manager was really angry to hear our complaints and acted really defensively towards us and basically calling us liars by saying shell check the cameras wether the sheets were changed or not. The hotel manager said she cannot compensate us in any way, Blaming the fact that the reservation was done through booking.com. She offered us to come again for a “fun” day which includes only a free entrance to the pool and the facilities that are basically a gym. We weren’t the only one complaining, almost everyone at least on our floor were really angered and said that their weekend was ruined, as well as ours. The hotel is situated at the Dead Sea in the middle of a small hotel area, so any walk to the closest over priced store is 10 mins in the heat of 47 Celsius.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Deena Mosko, Owner at Oasis Spa Club Hotel
Responded Sep 14, 2020
Dear Guest First, we thank you for choosing the Spa Club Hotel We apologize for the inconvenience caused to you during your stay at the hotel The topics you mentioned do not characterize at all the level to which we aspire and we promise to examine them in depth All the best The hotel management
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We only stayed one night at the Oasis and so have only little to say. Overall – mediocre hotel lacking character and charm. Location: Good, across the beach, close to a mall with shops, eateries and cafes. Check-in and check out: We had to wait pretty long (understaffed reception desk); no one helped to carry suitcases from/ to parking lot or to the room. No information was given to us concerning the amenities or the spa or the indoor pool (in fact, we did not know there was an indoor pool) or times of meals. Wifi: Worked fine Room: Clean, quite comfortable (but not luxurious or anything like that); with a desk and two chairs (no sofa or coffee table). Sea view, but only from the side (hotel has no rooms fully facing the sea). Coffee maker, fridge, safe, complimentary water bottle. TV apparently had no English-speaking channels. Room was for sure not inviting to spend time in. Bathroom: a bit small, with shower (plenty of hot water), complimentary shower gel, shampoo and body milk. Toilet seat and bowl needed cleaning when we arrived. We had the service room right next to ours (door was open) and it looked messy and dirty. Breakfast: Buffet – plenty but nothing special; unfriendly server at the egg station who insisted we could have either omelet or shakshuka (poached eggs in tomato sauce with spices), but definitely not both; some hot dishes but not very tasty. Atmosphere reminds of a busy fast food place. Dinner served only until around 9 pm (did not try it as we arrived at 8:30 pm). On the plus side: We could leave our suitcases after checkout and were allowed to use the outdoor pool. For 120 E/night, disappointing.
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Date of stay: January 2020
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We stayed two nights as a family of 5. The reception area is nice, clean and breezy, and that's about it. The rest of the hotel must not have been renovated in 40 years. The rooms were not very clean (one full trash bag left in one of our rooms), the bathrooms are small and unpleasant. The restaurant does not look very clean either (although this is better on Shabbat night) and I saw two guests helping themselves with their fingers to the buffet. On the first morning only one coffee machine worked (so long line), and none on our second morning. The beach is a 5-minute walk away, but you have to cross the main road, which makes it an unpleasant 5 minutes. It was December, so too cold to swim outside, so the inside pool was packed: just taking a look at it we didn't want to go. The fitness room, on the other hand, was empty, possibly because unneeded heat was on. We were sent to this hotel by a French travel agency, Les Maisons du Voyage, which we trusted to book charming hotels (we will never use them again); why anyone would choose to stay at the Oasis is beyond my comprehension.
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Date of stay: December 2019
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The only thing good I can say is that staff was nice. The facility is really outdated and dirty. Apart from the lobby area which looks inviting, the lobby carpets leading to rooms are filthy and so are the carpets in the room. Service rooms on the floor were just left open all the time and they were dirty and emergency exit was blocked with a towel bin (other reviews also mentioned this, so management seems to not care at all). The area below window next to elevator was full of trash. Floors in the lobby and around the spa area were always wet and nobody cleaned them. The bathroom was tiny. I tried the mud wrap, the room where I received the treatment had thin walls. I could hear everything outside and in adjacent rooms, it wasn’t relaxing at all. Our stay was a total waste of money.
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Date of stay: January 2020Trip type: Traveled as a couple
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Room maintenance was poor The room was very small, with a tiny window- we could hardly see the view. Breakfast was very bad! Most of the hotel’s facilities were closed due to the coronavirus. Entering the Spa costs extra money.
Not going back. Sorry.
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Date of stay: June 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was my third time in this hotel, but this time was the last. I will start with Thursday night dinner which starts at 18:00 till 20:30 so we came in at 20:00 and the dinning room was a mess and we found that the food served on the buffet was cold left overs. The day after at dinner deserts were finished and no supply came out of the kitchen and same applies for the meat. Rooms were dirty, bath tab was partly blocked, glasses were found with remains from previuos geusts (seeds of lemon). In general, although the first two times there were better, this time was terrible.
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Date of stay: January 2020
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Deena M, Guest Relations Manager at Oasis Spa Club Hotel
Responded Jan 26, 2020
Dear Guest First, we thank you for choosing Hotel Spa Club Dead Sea We're sorry we couldn't keep up with your expectations We make every effort to provide all our guests with a fun and unique vacation We also promise to look into these issues and ensure their care We would love to have another chance in the future and host you at our hotel All the best The hotel management
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We checked into the Prima Oasis Spa Club Hotel on 18/03/2022. We were given keys to the room. He then chased us down asking what we were doing in that room as if we didn't belong there. Then, he called the room again asking nonsensical questions. I went back to the front desk, where I was treated as if we were different guests. I was given keys to a new room. Upon arriving at the new room we discovered that the clerk had sent hotel security to that room who blocked our entry thinking we were different guests AGAIN! At this point, The front desk clerk turns back up in the hall with the Security guard at the new room and started a screaming and yelling fight with us, telling us the confusion was not his fault. He drags us back to the front desk where he gave us new keys again to the original room. After enduring his unending insults and blame shifting, we decided not to stay at this hell hole of a hotel. When we attempted to check out, he front desk clerk refused a refund then claimed he was going to get a manager, who never showed up. He continues to argue with us and threw the room keys we handed back to him across reception. After all of this, it appeared that this clerk might have been drunk on duty. That is the only explanation I can come up with as to why he would have behaved this way. As far as what we could see of the room, there was no balcony and the front desk informed us that in fact, no rooms in this hotel have a balcony at all. Just a tiny window that resembles something in a jail cell. I questioned the pictures that are published showing a patio of a room and he just shrugged his shoulders. The room was poorly appointed and did not appear to be cleaned well.
I received a call from the reception manager in the morning. I explained the situation to her. She offering a 15% refund. When I insisted on 100% as we didn't stay, she argued that we did in fact stay and as proof, she had the unmitigated gaul to claim that we even ate in the hotel restaurant. We checked in a 20:00, the restaurant closed at 20:30. In the time we had to deal with the front desk, it was already after 20:30 by the time we could have eaten, but the restaurant was now closed anyway. As we were leaving, I noticed that the kitchen staff was rolling food away through the lobby on kitchen carts.
I will NEVER stay at any Prima Hotel Properties in Israel. The Oasis Spa Club Hotel is unprofessional, unseasoned, and unable to provide any level of reasonable customer service. The hotel is in need of a serious refresh. They need to show photos of the property that accurately represent their hotel as opposed to the disingenuous depictions that they front for themselves.
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Date of stay: March 2022
Location
Cleanliness
Service
Room Tip:stay away from this place.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from yael shachar, Owner at Oasis Spa Club Hotel
Responded Mar 20, 2022
Dear Yehoshua We are very sorry for your words and the way they were written. Unfortunately, since the hotel agrees to credit you with the entire cost of your stay you have chosen to do “shaming” for the hotel. We accept the fact that the hotel was not to your satisfaction. But you must understand and know that if you want to leave a hotel from “now to now” and especially after the room has already been used, you have to pay a cancellation fee. You were given a 50% cancellation fee at the hotel and unfortunately it did not satisfy you. We of course insist on a full charge Thankfully, most of the feedback on this site indicates the opposite of how you try to present the hotel Regards The hotel management
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Dear
I‘m sorry for the late response
1. the Hotel has their „own“ Beach which is for the Hotel Gasts for free and is just 1-3min walkingdistance away from the Hotel
2. For Hotel Gasts there is a secured parking (Outdoor) for free
Have Fun and enjoy it
I am not sure about private solarium, because I didn't use it at all. I didn't see any guests with psoriasis in this hotel, so I guess this hotel is not very popular for psoriasis treatments. According to my knowledge, the popular hotel for psoriasis treatment at Dead Sea is Lot
There are more places to choose from in the Ein Bokek area.
PRICE RANGE
$171 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
spa club hotel ein bokek
FORMERLY KNOWN AS
Spa Club Hotel Dead Sea
LOCATION
IsraelDead Sea RegionEin Bokek
NUMBER OF ROOMS
242
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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