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Shangani Street, Stone Town, Zanzibar City 4151 Tanzania
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$250
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$412
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Zanzibar Serena$485
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Traveler (814)
360
Panoramas (17)
Room & Suite (262)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#10 of 41 hotels in Stone Town
Location
4.8
Cleanliness
4.6
Service
4.4
Value
4.0
Travelers' Choice

Looking for a place to stay in Stone Town? Then look no further than Zanzibar Serena Hotel, a family-friendly hotel that brings the best of Stone Town to your doorstep.

Zanzibar Serena Hotel is a family-friendly hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features a 24 hour front desk, room service, and a rooftop terrace. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Stone Town.

Given the close proximity of popular landmarks, such as Mercury House (0.1 mi) and House of Wonders (Beit-el-Ajaib) (0.5 mi), guests of Zanzibar Serena Hotel can easily experience some of Stone Town's most well known attractions.

During your visit, be sure to check out one of Stone Town's popular crab restaurants such as Forodhani Gardens, House of Spices, and Taarab Restaurant, all a short distance from Zanzibar Serena Hotel.

Should time allow, Old Slave Market/Anglican Cathedral, Forodhani Park, and Christ Church Cathedral are some popular attractions that are within walking distance.

We’re sure you’ll enjoy your stay at Zanzibar Serena Hotel as you experience everything Stone Town has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English
886Reviews11Q+A100Room tips
Traveler rating
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GabrielleLG wrote a review Sep 10
Camps Bay, South Africa11 contributions1 helpful vote
Only a short stroll to town yet away enough from the buzzing noises you will enjoy a beautiful setting next to the ocean. The historic buildings of Serena Hotel contribute to a feeling of an exciting bygone era . The staff is so friendly and kind , a real pleasure , every bit of the hotel a sparkling and clean experience. The hotel manager Mr Uledi sorted out a problem we had with the taxi fare in an efficient and hospitality oriented way which left us with a very positive feeling about Serena . We were astounded how small a premium room for over 500 Dollar/ night was and solved the problem with storing our suitcases on the big balcony/ terrace . We had a lovely time at Serena . Thank you to all staff taking good care of guests.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Inquire and compare shuttle service fares beforehand.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mohamed H wrote a review Aug 2022
Muscat, Oman55 contributions35 helpful votes
+1
It was superb experience, great location with excellent services, totally enjoyable stay, starting from day one til we checked out everything was top, in the heart of the old city and everything within walking distance, loved the ocean view.
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Date of stay: May 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Aug 14, 2022
Dear Mhd4y, We really appreciate you taking the time to share your rating with us. It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for visiting, We hope you will return you soon. kind regards! Zanzibar Serena Hotel.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aysha R wrote a review Aug 2022
Loughborough, United Kingdom45 contributions8 helpful votes
We stayed at here for 3 nights to unwind after an exhausting week on safari. It was an accidental stay as our original hotel had got our booking wrong and we were moved to Hotel Serena. But it was the best ending to what could have been a very stressful situation. Nothing could be faulted. We loved staying here. The staff were attentive and friendly. The breakfast restaurant not only had an amazing view of the ocean but the choice was excellent. An ideal location for exploring Stonetown too. As 3 females travelling by ourselves, we went exploring in the evening and felt very safe. Thank you so much for making our trip to Stonetown, Zanzibar memorable. From Aysha, Imaan and Yusra
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Aug 10, 2022
Dear Aysha, Imaan and Yusra, Thank you for taking time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. . Thank you for visiting and we hope you will return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PL Henry wrote a review Jul 2022
2 contributions
The Serena hotel is a lovely old world hotel that evokes an air of nostalgia for the early days on this island. The hotel is charming and the staff is very attentive. Our stay was enhanced by Amina who ensured us that we would be happy with our room and indeed we were. We had an ocean front room with a spacious balcony and a hammock. Watching the sunset from our balcony was absolutely amazing. Room 53 is a gem. The restaurant was top notch and such an elegant environment. The wait staff was so professional ensuring that each meal was served properly. The restaurant manager, Haiha (spelling) was very concerned that on one occasion there was a problem with my dinner, which I assured him it wasn’t. His concern was greatly appreciated. The doormen were absolutely helpful and attentive and ensured that were helped with baggage, information and directions that we needed. I believe Mussa was not working on the day that we checked out. Many thanks to him for his personal service. The location of this hotel is great and is walking distance to shopping, historical sights and many restaurants.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 15, 2022
Dear Plhenry, Thank you for taking time to write your comments and appreciation on Tripadvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. On behalf of the team and myself, we're happy to hear that you enjoyed our services. Thank you for visiting and we hope you will return soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diane wrote a review Jul 2022
2 contributions
This is an old, nicely restored hotel in the heart of Stonetown. The food was exceptional as were the views. As an older hotel, my bathroom vanity area was very small. The staff was very friendly and willing to help in any way.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Ask for a room with a spacious bathroom vanity area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 15, 2022
“We are incredibly grateful that you took the time out to leave us a 5-Star review. We really appreciate your business. i hope we will see you again soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
World Traveller 65 wrote a review Jul 2022
Harrow, United Kingdom24 contributions21 helpful votes
Excellent location overlooking the ocean in stone town. Staff are absolutely fantastic and helpful. Chefs prepared us some fabulous vegetarian breakfasts. Only reason for a four star is the rooms are dated and need some TLC. The first room we were allocated had some issues but the lovely Zena soon moved us to a better room. I would like to point out the health and safety issues with the power points, other than that it was an amazing hotel, the pool was an added bonus. Cocktails weren’t brilliant but my brother said the local beer was great. I would like to thank all the team for looking after us as it was a truly memorable stay. Thank you and keep up the good work and hope to see you all soon.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 5, 2022
We really appreciate you taking the time to share your rating with us. We have also noted your comments about the room and cocktails. Thank you for visiting and we hope you will return soon. Zanzibar Serena Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tom K wrote a review Jul 2022
3 contributions
Very average hotel upgraded to deluxe room which had amazing views but was very small. We also had a dining package which on the 2nd night they forgot and we had to order off the bar menu. Cleanliness was good and staff friendly.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 5, 2022
Thank you for taking time to write your comments and appreciation on TripAdvisor. We always welcome feedback from our valued guests to help us maintain and improve our product and services. It gives us great pleasure in knowing that you had an enjoyable stay. We have also noted your comments about food. Thank you for visiting and we hope you will return soon
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ChuckB wrote a review Jun 2022
4 contributions
What a great experience! First, the staff is wonderful, helpful and always upbeat; some of the best service I’ve experienced anywhere in the world. Rooms are well maintained and historic; if your looking for USB ports and 100’s of outlets this is not your hotel. If you are willing to enjoy spectacular ocean views, a wonderful pool area and relax this is the place!! Everything is within walking distance, restaurants, shops, historic places. Thanks to the doorman “Big” great guy and sets the tone for the hotel
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Date of stay: June 2022Trip type: Traveled as a couple
Room Tip: Head to the gardens for local food in the evening; the sugar cane, lime and ginger hand squeezed...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 5, 2022
Dear Sedona, Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. I am also very delighted to hear that you enjoyed the breakfast as much as you enjoyed your room. I will be sure to let our dedicated team know how much of an impact they made on your experience. Thank you once again for sharing and we look forward to welcoming you back soon. Regards Wilfred Shirima
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Willie E wrote a review Jun 2022
Lusaka, Zambia110 contributions17 helpful votes
+1
Upon checking in, there was some confusion with our reservation. This was sorted out quickly by Mr Kurwa. Thereafter it was pure bliss. Extremely neat and clean hotel, friendly staff, awesome food. Ask Mr Suleiman at the front door for any help or directions. This is definitely the base from which to explore Stone Town.
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Date of stay: February 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 5, 2022
Dear Willie E. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards Wilfred Shirima General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohamed Salama wrote a review May 2022
Cairo, Egypt19 contributions2 helpful votes
+1
1) Place/Location: The hotel have a good location in the town with a beautiful view. (4/5) 2)Service: The staff are friendly. (5/5) 3) Food: The food (breakfast and dinner) was Good . Not a lot of option to choose but it’s ok. (4/5) 4 Cleanliness: room and bathroom were very clean. (5/5) Overall, I spent a lovely time at the hotel. :) Tip: Choose seafront room (upstairs)
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Date of stay: May 2022Trip type: Traveled as a couple
Room Tip: Choose seafront room (upstairs), you must
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded Jul 5, 2022
Dear Mohamed We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$228 - $370 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zanzibar serena hotel stone town, zanzibar serena stone town
LOCATION
TanzaniaZanzibar ArchipelagoZanzibar IslandZanzibar CityStone Town
NUMBER OF ROOMS
51
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Frequently Asked Questions about Zanzibar Serena Hotel
Which popular attractions are close to Zanzibar Serena Hotel?
Nearby attractions include Aromas of Zanzibar (0.3 miles), The Coins Shop (0.3 miles), and Stone Town (0.3 miles).
What are some of the property amenities at Zanzibar Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zanzibar Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zanzibar Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zanzibar Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Zanzibar Serena Hotel?
Conveniently located restaurants include Puzzle Coffee Shop, Taarab Restaurant, and The Beach House Restaurant.
Are there opportunities to exercise at Zanzibar Serena Hotel?
Yes, guests have access to a pool during their stay.
Does Zanzibar Serena Hotel have airport transportation?
Yes, Zanzibar Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zanzibar Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Zanzibar Serena Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Zanzibar Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.