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Zanzibar Serena Hotel

Traveler (651)
360
Panoramas (17)
Room & Suite (229)
Certificate of Excellence

About

#7 of 33 hotels in Zanzibar Island
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Room service
Restaurant
Breakfast included
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Free parking
Airport transportation
Babysitting
Banquet Room
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
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Room features
Air conditioning
Minibar
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Charming
795Reviews
10Q+A
100Room tips
Traveler rating
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  • 11
Time of year
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Popular mentions
Great location, super friendly staff, clean rooms, lovely place. 5 mins walk to little curio shops, a few bars and my fav food/restaurant ‘ Silk Route’ Indian with some elements of fusion with Chinese. A casual bar on the beach - sit and watch the world, great at sunset. Called Livingstone about 5 mins walk. The Owner Shoba, the manager ‘Dev’
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Response from SerenaHotels, General Manager at Zanzibar Serena Hotel
Responded 3 days ago
Dear Nicci G I am very delighted to hear that our staff made you feel at home and I am certain that they enjoyed serving you as well as much as you enjoyed your stay. I will be sure to share with them all how much of an impact they made on your experience. Thank you for sharing this wonderful feedback and we look forward to welcoming you back soon. Wilfred Shirima
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Old school hospitality and interior decor. Comfortable with good AC but evening turndown service includes draping the mosquito net just in case you want extra protection - I used the netting because mosquitos ALWAYS go after me. I'd recommend the hotel buffet breakfast. It served both European/American foods and Zanzibar foods, fresh local fruits and juices. You overlook the beach as you enjoy breakfast. There's a complimentary coffee bar near the pool at 4:30p. The pool is lovely. Beach access is easy but it's an active public beach with walkers, joggers and exercisers. Nice sitting on your private porch or balcony watching the activity unfold in front of you. Excellent location in Stone Town.
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Response from SerenaHotels, General Manager at Zanzibar Serena Hotel
Responded 3 days ago
We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property, service and food, especially breakfast exceptional. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Wilfred Shirima
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we had a beautiful moment in such a way i realize its more than a hotel.. the services provided was super cool. customer care was awesome, since day one we checked in we had a complimentary juice with the wet towels, in the room afternoon we had batch of fresh fruits, we had beautiful ocean view, where we enjoyed sunset. in the night one of our friend had a birthday. all the people from the kitchen together with waiter came out with a beautiful cake while singing 'jambo jambo bwana' song. That was beautiful moment we felt being there.. Thank you Serena, we will come back soon.
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Response from SerenaHotels, General Manager at Zanzibar Serena Hotel
Responded 2 weeks ago
Dear Mr. Jackson Thank you for reviewing the Zanzibar Serena Hotel. We are most delighted that you had a beautiful experience during your recent stay. Also we are very happy that you enjoyed the birthday celebrations, thank you for sharing such wonderful moment with us. we look forward to your next visit, soon! Regards Wilfred Shirima
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Outstanding location in Stone Town for three day visit. Beautiful hotel with comfortable, clean rooms. Loved the pool and the beautiful views from my balcony. Food was outstanding at dinner and breakfast each day. Staff was excellent, always kind and helpful. I filled each day with sightseeing on Zanzibar and came back to this wonderful hotel -- highly recommend.
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Response from EllietaM2, Manager at Zanzibar Serena Hotel
Responded 3 weeks ago
Dear prissyhorse Greetings from Zanzibar and thank you for taking the time to share your fabulous experience of Zanzibar Serena Hotel. We are delighted that it was a wonderful one. Thank you for appreciating our unique qualities - location, atmosphere, views and our hospitality / staff. Your comment encourages us in our mission to provide outstanding experiences and memories of any visit to Zanzibar. We look forward to seeing you again. Kind regards, Ellieta Mbisse Assistant Hotel Manager
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Excelent location for Stone Town with a vintage flavour. However if you are looking to relax on the beach, one hour transit by van should be expected because the local beach is out of bounds. Service is outstanding and pool is amazing.
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Response from EllietaM2, Manager at Zanzibar Serena Hotel
Responded May 9, 2019
Dear GouveiaMario Thank you for taking the time to share your fabulous experience of Zanzibar Serena Hotel. We are delighted that it was a wonderful one. Thank you for appreciating our unique qualities - location, atmosphere, views and our hospitality / staff. Your comment encourages us in our mission to provide outstanding experiences and memories of any visit to Zanzibar. We look forward to seeing you again. Kind regards, Ellieta Mbisse Hotel Assistant Manager
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PRICE RANGE
$218 - $432 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zanzibar serena hotel stone townzanzibar serena stone town
LOCATION
TanzaniaZanzibar ArchipelagoZanzibar IslandZanzibar CityStone Town
NUMBER OF ROOMS
51
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