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Zanzibar Serena Hotel

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Shangani Street, Stone Town, Zanzibar City Tanzania
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360
Panoramas (17)
Room & Suite (237)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#10 of 38 hotels in Stone Town
Location
Cleanliness
Service
Value
Travelers' Choice

Looking for a place to stay in Stone Town? Then look no further than Zanzibar Serena Hotel, a family-friendly hotel that brings the best of Stone Town to your doorstep.

Zanzibar Serena Hotel is a family-friendly hotel offering a flat screen TV, a minibar, and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features a 24 hour front desk, room service, and a rooftop terrace. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Stone Town.

Given the close proximity of popular landmarks, such as Mercury House (0.1 mi) and House of Wonders (Beit-el-Ajaib) (0.5 mi), guests of Zanzibar Serena Hotel can easily experience some of Stone Town's most well known attractions.

During your visit, be sure to check out one of Stone Town's popular crab restaurants such as Forodhani Gardens, House of Spices, and Taarab Restaurant, all a short distance from Zanzibar Serena Hotel.

Should time allow, Old Slave Market/Anglican Cathedral, Forodhani Park, and Christ Church Cathedral are some popular attractions that are within walking distance.

We’re sure you’ll enjoy your stay at Zanzibar Serena Hotel as you experience everything Stone Town has to offer.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Beach
Evening entertainment
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Special diet menus
Poolside bar
Airport transportation
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Gift shop
Mosquito net
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Bay View
Languages Spoken
English
870Reviews11Q+A100Room tips
Traveler rating
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Popular mentions
Therese P wrote a review Jan 12
San Diego, California179 contributions88 helpful votes
+1
Beautiful pool, cleans rooms, great service with a smile and good meals. After a bad experience at another resort on Zanzibar, our agent rebooted us here and we were thankful she did. We enjoyed it all (I didn't partake in breakfast buffet), but the lunch and dinner menus changed daily and all was enjoyed by our group. Only cons are AC never got cool enough so ran constantly and the bathrooms are small due to age of hotel. If those are deal breakers, then try the Park Hyatt which is lovely. We enjoyed our stay at Serena.
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Date of stay: January 2022Trip type: Traveled as a couple
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Response from Wilfred Shirima, General Manager at Zanzibar Serena Hotel
Responded 1 week ago
Dear ThereseP600 Thank you very much for taking the time to review and share your wonderful experience about your last stay with us, we are very pleased to hear that it was a pleasant one. I am also very delighted to hear that our staff made you feel at home and I am certain that they enjoyed catering to your needs as much as you enjoyed your stay. This encouraging feedback will be shared with the team to let them all know how much of an impact they made on your experience. We look forward to serving you again.
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Habfa wrote a review Jan 8
Sheffield, United Kingdom37 contributions23 helpful votes
The Serena that was, of years gone by, is no more sadly. This hotel is very tired indeed, everything is looking lack lustre including the furniture. The chairs by the bar could do with revival and soft coverings were dirty and worn out. The breakfast spread is also very poor. The dining room windows full of crow faeces. Telephone lines when trying to contact room service always ends up somewhere else. We were so disappointed and the magic of Serena Zanzibar is gone. I was really sad to see this as at one time it was one of my favourite hotel of all times I found myself asking relevant staff to clean up as it was upsetting. Now for the positive- the asset of this hotel are the staff. The 2 Concierge, Sulaiman and Yusuf remain a constant from years ago. Their enthusiasm and friendly demeanour is not tired. Courtesy and respectfulness of all the staff is to be commended. Come on Serena Zanzibar, sort this out and rescue the hotel.
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Date of stay: January 2022
Cleanliness
Service
Sleep Quality
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Response from Wilfred Shirima, General Manager at Zanzibar Serena Hotel
Responded 1 week ago
Dear Habfa I am very sorry that your experience did not meet your usual great expectations of Serena. Our commitment is always the same - to deliver the best of the Serena hospitality and service, so please allow me to express my sincerest apologies for the shortcomings. We are certainly looking into refurbishment / upgrades of this iconic hotel and your concern, as are those of all our guests, is taken serious and Management is addressing it. We believe in continuous improvement and would like to assure you that standards and service are our top most priority. Thank you.
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judya wrote a review Dec 2021
Dubai, United Arab Emirates30 contributions44 helpful votes
Location is gorgeous, all rooms facing the ocean. Comfortable, clean rooms with great A/C- important in this very humid environment. Enjoyed the relaxation and quiet of the hotel after being in the bush with early morning and evening game drives. Breakfast was good and plentiful. I would stay here again, even though it is not a 5 star hotel, it is pleasant, beautiful and convenient for families with children.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: No lifts so there is a climb to reach the higher floors!
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Response from Zanzibar Serena Hotel, Other at Zanzibar Serena Hotel
Responded 2 weeks ago
Dear Judithabboud, Thank you very much for choosing the Zanzibar Serena Hotel as your preferred hotel during your recent visit to Zanzibar and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, Zanzibar Serena Hotel
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Annabel1Dc wrote a review Nov 2021
Washington DC, District of Columbia12 contributions9 helpful votes
I have stayed in many Serena Hotels including the Stone town property. However, this was the worst experience of any hotel stay. While i paid fully for 3 nights for a suite ahead of my arrival, i arrive with my family late in the evening to find that the manager saying that the Hotel is fully booked and our suite was given away. The hotel manager rushes us to a nearby hotel and Ali Ali the reservation manger write to say that while he has a room for us for one night –as for the last night we will see how we sort that out!!! The audacity! I have never had this type of treatment from any hotel, especially surprised by this type of behavior. I found that in August 2013 another guest had the same experience according to Tripadvisor and they were treated in this way since they were not white. I too am not white and wondering if this racism of the management towards non white guests.
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Date of stay: November 2021
Rooms
Location
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Response from Wilfred Shirima, General Manager at Zanzibar Serena Hotel
Responded Dec 2, 2021
Dear Annabel Accept my sincere apology for the unpleasant experience and the undesirable impression that this might have meant to you. I would like to assure you that we do not give any racial priority, not in the slightest, but we treat every guest with respect and appreciation. Sorry for the inconvenience caused with the booking transfer, it was a last minute emergence and never anticipated. Your experience is not what Zanzibar Serena Hotel stands for and your comment has been addressed with corrective action and training to improve communication skills. We thank you for having chosen Zanzibar Serena Hotel and we will ensure that we give you the best experience when we get another opportunity to serve you. Sincerely Wilfred GM
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Kaitlin Z wrote a review Oct 2021
Riverdale, New Jersey38 contributions14 helpful votes
The resort itself is a beautiful older building, historic with lots of character. I think we just had higher expectations of a “5 star resort” even for Africa standards. The photos make it look much more luxurious then it is. The room was well cleaned but the bed was a hard mattress. The couch was dirty and uncomfortable. The toilet in our room didn’t flush properly. The resort is separate from the public beach by a wall and security kept the public out but security did not interfere with the locals on the beach even when they were bathing/toileting on the beach while we were trying to eat breakfast, it was quite disturbing. The bar was nice- the staff was nice but the food that was included in our half board was sub par. Breakfast selection was better then dinner. The pool looked nice but never figured out how to get a cushion or towel. Again, I think if our standards going in were much lower- I would rate higher, but the place is advertised as a 5 star resort and our room was listed as $760 USD per night. For that much $$$$ I would expect perfection!!!! We had the opportunity to check out early and go to a different hotel, so we did.
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Date of stay: October 2021Trip type: Traveled as a couple
Room Tip: Lower your expectations
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1 Helpful vote1 Repost
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Response from Wilfred Shirima, General Manager at Zanzibar Serena Hotel
Responded Oct 12, 2021
Dear 145kaitlinz We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations. Sincerely
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PRICE RANGE
$216 - $445 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
zanzibar serena hotel stone town, zanzibar serena stone town
LOCATION
TanzaniaZanzibar ArchipelagoZanzibar IslandZanzibar CityStone Town
NUMBER OF ROOMS
51
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Frequently Asked Questions about Zanzibar Serena Hotel
Which popular attractions are close to Zanzibar Serena Hotel?
Nearby attractions include Aromas of Zanzibar (0.3 miles), The Coins Shop (0.3 miles), and Stone Town (0.3 miles).
What are some of the property amenities at Zanzibar Serena Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Zanzibar Serena Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Zanzibar Serena Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Zanzibar Serena Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Zanzibar Serena Hotel?
Conveniently located restaurants include Puzzle Coffee Shop, Taarab Restaurant, and The Beach House Restaurant.
Are there opportunities to exercise at Zanzibar Serena Hotel?
Yes, guests have access to a pool during their stay.
Does Zanzibar Serena Hotel have airport transportation?
Yes, Zanzibar Serena Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Zanzibar Serena Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Zanzibar Serena Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Zanzibar Serena Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.