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Arabella Hotel & Spa

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794 Reviews from our TripAdvisor Community

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Showing 730: English reviews
Reviewed May 22, 2016 via mobile

This jewel is a stunning place to have your conference at. Big spacious modern rooms. I did love the bathroom stunning and the bath in the room is amazing. The food was outstanding. The staff is friendly and helpful. We did enjoy our conference at this wonderful magical place. Will recommend the jewel to all.

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2Thank Marilise V
New Jersey
Reviewed May 20, 2016

Beautiful resort hotel. Room was comfortable and spacious. Only negative was ordered a drink and they charged a double. Then argued that was what was ordered when it was not. Although a Marriott partner, certainly not their customer service!

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Thank cmvane
Reviewed May 20, 2016 via mobile

Rarely do you find a hotel in South Africa which under-promises & over-delivers. Arabella in Kleinmond is a great find. Nothing is ever too much trouble for the staff & one gains the impression that they are all very happy to work there. With every meal the chefs managed to produce tasty food which was never bland.

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1Thank Martin P
Cape Town
Reviewed May 18, 2016

We come here at least 2 times a year and I must say, this place is not what it used to be. I think they forget that they are a 5 star hotel! The setting is beautiful and the rooms nice, but the service and restaurant is definitely not 5 star. This used to be a very good hotel with...

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1Thank WilIls
Cape Town Central, South Africa
Reviewed May 18, 2016

Spent a few days here to do some focused work and as always just love the setting and venue. Unfortunately I didn't get to play a round of golf on this magnificent course. Awesome gym and great equipment (one of the main reasons I stay here). I also had the Monsieur treatment in the spa which included a massage by...

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1Thank Leon L
South Africa
Reviewed May 15, 2016

The surroundings of the hotel are absolutely beautiful, the lovely golf course, views of the estuary with all of its bird life, the mountains and the estate itself. The spa treatments were also first class, some of the best I have experienced to date. No shortage of things to do either, take a drive up to the wine valley's (nice...

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Thank Reviewer4477
Cape Town, South Africa
Reviewed May 10, 2016

A neat, clean and modern hotel with adequate facilities and amenities. Just over an hour's drive on a nice road from Cape Town International airport. It is pricey considering a large tub of lays crisps costs R22.00 at the local Spar supermarket and the hotel charged R50.00 for a small tub of the same crisps. The golf course is stunning...

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Thank StaffieZA
Reviewed May 9, 2016

This was my second time to Arabella, and both times i thoroughly enjoyed my experience. Staff are very friendly and helpful, the food is excellent and the location is brilliant. The rooms are very spacious and comfortable, and this is why i would go back again. We played golf on the weekend, and although the wind was blowing us of...

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1Thank Morne E
Reviewed May 4, 2016 via mobile

Even better than our first visit. Fantastic staff and breakfast buffet that stands out above the rest! A visit to the spa and hydro pool is a definite must . The Rainforest treatment is an experience not to be missed. Cant wait to go again!

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1Thank suliza s
Reviewed May 2, 2016 via mobile

We spent the weekend at Arabella in April for a mountain bike race. Despite the beautiful landscape and facilities, the staff were unorganized and terribly slow. They charged us different prices for the same drinks and it took 20 minutes for 2 cappuccinos which didn't come with saucers, sugar or our change back.

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Thank Kayleigh_elllingson
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Kayleigh_ellingson Thank you for taking the time in sending us your feedback in regards to your recent visit to the Arabella Hotel & Spa. We apologize for the mixed feelings during your stay, however pleased to see you have highlighted some positive and that being the beautiful landscape and facilities. We are disappointed that we have lacked in service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Arabella Hotel & Spa is situated just over an hour's drive from Cape Town, South Africa. The hotel delivers grandeur in design and style that pays homage to the rare beauty that surrounds it. Luminous colours, soaring wooden beam ceilings and unique designs welcome you while attentive and gracious service enhances the experience of complete comfort and warmth. As you are surrounded by the majestic Kogelberg Mountains and bordered by the vast Bot River Lagoon, indulge in a sensory experience that will leave you with treasured memories. Savour the beautiful aromas of fresh salty sea air and fynbos; distinctive sounds of exotic birdlife and enriching sights of emblematic green mountains and sparkling waters that meet an indigo sky. The Arabella Golf Course stretches through Rolling fairways, deceptive bunkers and challenging water traps await you in this golfer’s paradise. You may get distracted by the Bot River Lagoon and indigenous wild flowers, so concentration is a necessity. Your stay would not be complete without a visit to the Arabella Spa. This glorious retreat captures the essence of luxury, privacy and rejuvenation that is at the heart of your stay. Beyond this blissful escape, the destination offers a number of activities to guide you on your path towards complete relaxation. Explore the Overberg with its magnificent charms and treasures that await you. Be enriched by exciting quad bike rides, kayaking expeditions at sea and lazy horseback rides while golden shores and serene Botanical Gardens will leave you in awe of its unspoilt beauty. A valley of vineyards and wine and historic museums invite you to absorb the town's legacy; magnificent hiking and mountain biking trails and captivating boat rides with the ocean's big 5 will leave you inspired. ... more   less 

Additional Information about Arabella Hotel & Spa

Address: R44 Arabella Country Estate, Kleinmond 7195, South Africa
Location: South Africa > Western Cape > Overberg District > Kleinmond
Price Range: $170 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Arabella Hotel & Spa 5*
Number of rooms: 145
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Also Known As:
Arabella Hotel Hermanus
Arabella Western Cape Hotel
Arabella Western Cape Hermanus
Western Cape Spa
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Questions & Answers

Here's what travelers have asked, with answers from Arabella Hotel & Spa staff and other travelers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Patience is needed”
 of 5 bubbles Traff111, 4 days ago | Read review
“Lagoon View.”
 of 5 bubbles wanderluster05, 1 week ago | Read review
“It has best view and big balconies”
 of 5 bubbles mmagodla, 2 weeks ago | Read review
“We only used the Spa and comments are for that only.”
 of 5 bubbles Bluebell30, 4 weeks ago | Read review
“Look for the golf course facing rooms , they have a better view”
 of 5 bubbles Old_monk57, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question