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I can't say much more other than the Arabella is a beautiful hotel with great staff and good food. The rooms are spacious and overlook a beautiful golf course or ocean view. I didn't have any complaints at all and would definitely recommend it if...More
Everything here was perfect very clean hotel and service super, stayed 2 nights with my friends and family, well worth a stay , great breakfast all you can eat super pools and saunas steam room excellent staff
Been going to this hotel for some time.....my recent experience was the most disappointing. The rooms were not as cost as it was before. I ordered room service which runs 24 hours. It was about 1:30 am in the morning. I ordered the baked pasta,...More
Response from Helga H, Guest Relations Manager at Arabella Hotel & SpaResponded 2 weeks ago
Many thanks for providing this feedback. It is evident from your review that you were deeply dissatisfied with your In Room Dining food experience. Please accept our sincere apologies for what you have experienced. This is certainly not a standard we subscribe to...More
I stayed at the Arabella Hotel and Spa last week and i have the say the staff can not really be faulted. Had a small concern however readers will read to much into it. Lets just say it was resolved and front office sorted it...More
Let me start by saying I think management ignores TripAdvisor completely! Why? After multiple poor spa experiences from many clients nothing changes. Today, yet again, our booking was botched. This is not remotely 5 Star service, because no service cannot actually be rated. Please do...More
1 Thank A TripAdvisor Member
Response from Helga H, Guest Relations Manager at Arabella Hotel & SpaResponded May 9, 2017
Dear Valued Guest
Thank you for taking the time to share your experience with us. We are disappointed to hear that we did not meet or exceed your expectations. Please accept our sincere apologies for the inconvenience caused due to your booking being mismanaged. We...More
$156 - $326 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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Why does this hotel not bother to clearly provide a proper e-mail address ; I recently struggled cross many sites to find one for the hotel management and there is none, I wrote to some I found listed, and received no reply . This is pathetic for any modern hotel. There should be a clearly and widely available e-mail address with a certainty of a staff management response within 2 days.
As I prepare for a second visit in March, I wanted information about facilities for disabled guests, which are obscure in the hotel and related sites. My query has been ignored.
February 26, 2017|
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Response from MayuriPretoria | Reviewed this property |
profsimp at mweb period co period za
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"All rooms good but try to get one with sea view, beds very comfy and great pillows"