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We were recommended to go for the African Rain Forest experience and also decide to book a facial.
The staff looked very professional and the Spa was very clean and tidy and first impressions great! Lilian looked after us for the Rain Forest experience and...More
Response from General_Manager_AHS, Executive Assistant at Arabella Hotel & SpaResponded 2 days ago
Please allow me this opportunity to apologise for the inconvenience you experienced during your visit at the Arabella Spa. Your willingness to share your thoughts is sincerely appreciated.
We are committed to providing our guests with only the highest quality of services and...More
Check in was a bit bumpy, seems the reservations side didn’t actually book a room as discussed telephonically (and we followed up with an email, however no reply). Also, we had booked a room to accommodate a family of four, however when we got to...More
Stayed there with kids in Jan of 2018 so we used the pool instead of the golf course. The facilities are sharp and new and there are things for the kids to do such as the waterfall, bounce house, playground etc. One of the 3...More
Disappointment exceeded my expectations.
During my stay at Arabella hotel and spa over Christmas 2017, a few incidents happened which I list below.
1. First night we ordered room service for dinner which came 1h45 min late. Although food and beverage manager apologized with complimentary...More
Response from General_Manager_AHS, Assistant Front Office Manager at Arabella Hotel & SpaResponded 1 week ago
First of all, I would like to thank you for your valuable feedback given regarding your experience and sharing it with us.
Please accept my sincere apology for the discomfort and inconvenience caused as well as your expectations not being exceeded during your...More
Had a really great Arabella new year weekend for 3 days with my wife.
We have stayed here on a couple of previous occasions and it is always a pleasure to visit again. The layout of the hotel and grounds is quite beautiful and whether...More
$170 - $298 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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