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Arabella Hotel & Spa

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Arabella Hotel & Spa
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794 Reviews from our TripAdvisor Community

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Showing 730: English reviews
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Boksburg, South Africa
Reviewed yesterday NEWvia mobile

I accompanied my husband on a business trip and fell in love. The setting is picturesque and the views of the Kleinmond lagoon from our balcony were beautiful and gave me a sense of tranquillity. The breakfast was outstanding. The variety was incredible. The staff were friendly and helpful. We enjoyed floating around in the heated pool. Very relaxing. I...

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Helpful?
Thank Kangarou7
Leeds
Reviewed 2 days ago NEWvia mobile

Pros: Great value for money. Spotlessly clean. The hotel is set in beautiful surroundings with stunning views at the front and beautiful pool and gardens at the back. We stayed in room 404 which is away from the road and facing over the water and golf course. Our room was really spacious and we loved the separate shower and toilet....

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Thank boleynbird
Reviewed 3 days ago NEWvia mobile

The initial image is good, but then you find the truth. It's a tired hotel needing a sprucing up. The reception staff are more concerned about not breaking any rule than they are about making you welcome. Only the head porter showed concern about us waiting two hours for a room, and HE did something about it. Restaurant, dismal, you...

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Thank G R
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear G R Thank you for taking the time to send us a review after your recent stay at Arabella Hotel and Spa. I am sorry to hear we did not provide you with the experience you were expecting. This is disappointing and I do sincerely apologize for this, as it is very important for us to meet, or better,...

Reviewed 4 days ago NEWvia mobile

My partner surprised me with a weekend away at the arabella. I cannot fault the food of the arabella the main restaurant is awesome I had the chicken curry and salmon ,the breakfast was such a variety it really suites everyone's needs.The hotel however misses the small touches such as being offered to carry my bag to my room. The...

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Thank laniehart1
Norwich, United Kingdom
Reviewed 5 days ago NEW

From the outside and when entering the buildingthe whole design is superb ad are the bedrooms, however, that is where it ends. Bearing in mind this is Africa and they move at a different pace to the rest of the world, the standard of service is slow and extremely slow. The breakfast selection is good, but what lets the whole...

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Thank Traff111
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Traff111 Thank you for taking the time to give us your feedback after your recent stay at Arabella Hotel & Spa. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Thank you for complimenting us on our superb hotel design and bedrooms. We are disappointed to hear that...

Johannesburg, South Africa
Reviewed 6 days ago NEWvia mobile

Always a great venue for a conference. The golf course is beautiful and challenging. Take lots of balls. Green fees are expensive compared to local courses and you are also expected to take a cart. Great walks around the estate. The Spa is good with adequate facilities and is reasonably priced. The food is good. Hermanus is about thirty minutes...

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Thank Mayaven
Johannesburg, South Africa
Reviewed 1 week ago via mobile

Beautiful surrounds but slightly overpriced for the 5 star 'conveyer-belt' feeling one gets when you are there for a romantic getaway, and the rest of the hotel is packed to the brim with tour/conference groups. Guess it was our poor timing? The attention to detail and luxury feeling drops significantly when the staff are overwhelmed by the amount of guests...

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Thank Tania J
Upington, South Africa
Reviewed 1 week ago

We recently spent a weekend escape at The Arabella. We had a lovely time. The golf course and premises is exceptionally beautiful and well kept. My husband did say however that the course was not the easiest :) Bravo to Clarina who was always helpful with all my request through email. Thanks for being so helpful an accommodating. We had...

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Thank wanderluster05
South Africa
Reviewed 2 weeks ago

Arabella Golf Estate and Spa is situated on an estuary on the way to Hermanus Cape Province South Africa We had a wonderful 4 night stay in this beautiful place. The rooms are magnificent and extremely comfortable. We had a gorgeous view of the estuary and golf course. The staff are very friendly and helpful and service was good. It...

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Thank LizMCSouthAfrica
Johannesburg, South Africa
Reviewed 2 weeks ago

I battled with the rating on this hotel - a rating of 3 is average and one of 4 is very good. In the case of this property, to call it 'average' would be a little unfair but then, a rating of 'very good' would be overly generous. We spent a 2 night weekend here recently. The setting of the...

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Helpful?
Thank Ramack
Helga H, Guest Relations Manager at Arabella Hotel & Spa, responded to this review

Dear Ramack Thank you for complimenting us on our beautiful views over the lagoon and the golf course, our beautiful pool area and very nice breakfast spread. On behalf of the management and staff at Arabella Hotel & Spa I would like to thank you for bringing the shortcomings you have experienced with regards to food that was mediocre and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Room Service
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Arabella Hotel & Spa is situated just over an hour's drive from Cape Town, South Africa. The hotel delivers grandeur in design and style that pays homage to the rare beauty that surrounds it. Luminous colours, soaring wooden beam ceilings and unique designs welcome you while attentive and gracious service enhances the experience of complete comfort and warmth. As you are surrounded by the majestic Kogelberg Mountains and bordered by the vast Bot River Lagoon, indulge in a sensory experience that will leave you with treasured memories. Savour the beautiful aromas of fresh salty sea air and fynbos; distinctive sounds of exotic birdlife and enriching sights of emblematic green mountains and sparkling waters that meet an indigo sky. The Arabella Golf Course stretches through Rolling fairways, deceptive bunkers and challenging water traps await you in this golfer’s paradise. You may get distracted by the Bot River Lagoon and indigenous wild flowers, so concentration is a necessity. Your stay would not be complete without a visit to the Arabella Spa. This glorious retreat captures the essence of luxury, privacy and rejuvenation that is at the heart of your stay. Beyond this blissful escape, the destination offers a number of activities to guide you on your path towards complete relaxation. Explore the Overberg with its magnificent charms and treasures that await you. Be enriched by exciting quad bike rides, kayaking expeditions at sea and lazy horseback rides while golden shores and serene Botanical Gardens will leave you in awe of its unspoilt beauty. A valley of vineyards and wine and historic museums invite you to absorb the town's legacy; magnificent hiking and mountain biking trails and captivating boat rides with the ocean's big 5 will leave you inspired. ... more   less 

Additional Information about Arabella Hotel & Spa

Address: R44 Arabella Country Estate, Kleinmond 7195, South Africa
Location: South Africa > Western Cape > Overberg District > Kleinmond
Price Range: $170 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Arabella Hotel & Spa 5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Arabella Hotel Hermanus
Arabella Western Cape Hotel
Arabella Western Cape Hermanus
Western Cape Spa
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Questions & Answers

Here's what travelers have asked, with answers from Arabella Hotel & Spa staff and other travelers.
1 question
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Questions? Get answers from Arabella Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Patience is needed”
 of 5 bubbles Traff111, 5 days ago | Read review
“Lagoon View.”
 of 5 bubbles wanderluster05, 1 week ago | Read review
“It has best view and big balconies”
 of 5 bubbles mmagodla, 2 weeks ago | Read review
“We only used the Spa and comments are for that only.”
 of 5 bubbles Bluebell30, 4 weeks ago | Read review
“Look for the golf course facing rooms , they have a better view”
 of 5 bubbles Old_monk57, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question