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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

HIExpress.com$98*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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397 Reviews from our TripAdvisor Community

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Showing 389: English reviews
Quebec City, Canada
Reviewed November 19, 2013

We had a two nights stay in this hotel. Everything was perfect. The room was very clean and so was the entire hotel. The hallway was smelling very good. The hot breakfast included eggs, sausage, bacon, pancakes, bagels, toasts, juice, cereals, coffee, yogurt, fruits, waffles, etc. Every night at dinner time, there was soup available at the same place they...

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Helpful?
Thank Nicole B
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thank you for taking the time to review our property! I was glad to hear you enjoyed our breakfast buffet in the morning. The attendants work very hard to keep the breakfast items fresh and hot all morning! We also enjoy being able to provide complimentary soup Sunday through Thursday during the winter months. Just an FYI, we switch over...

Springfield, Missouri
Reviewed November 17, 2013

I stayed at this property for two weeks on business, and enjoyed it very much. I had a very comfortable room, and the staff always went the extra mile to ensure everything was as it should be. They put out soup and cookies every night, and were very helpful with recommendations on restaurants, etc. which can be challenging during a...

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Thank scott_b_mo
Millbrook, Ontario
Reviewed November 16, 2013 via mobile

Everything was perfect, staff was fantastic. Rooms were spotless and the pool was a great treat after a long day of driving. The breakfast was extremely good. The outdoor patio was great place to relax after a long day of traveling.

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1Thank tiffbobbie
Reviewed November 2, 2013

Stayed here twice in October 2013, staff went above and beyond in courtesy and being respectful. Room was clean and comfortable. The included breakfast had the standard items, easy location to access and many restaurants near by within walking distance.

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Helpful?
Thank Accountnut
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thanks so much for the wonderful compliment about our staff and services! We always appreciate it when guests take the time to review their stay. I hope we can serve your needs during future visits!

Reviewed October 26, 2013

We stayed there while on a shopping trip from Ontario. The hotel is well located, is very clean and comfortable. The staff is friendly and helpful and the breakfast was included in the cost of the room. One complaint - it is very noisy. There was a reason for the ear plugs in the bathroom. In spite of the noise,...

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Helpful?
Thank Marie E
Seth B, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thanks for taking the time to write your review! I'm glad your stay was mostly positive. I was pleased to hear that you received good service and a clean room. For any future visit, please don't hesitate to report any noise complaints you may have to the front desk. We will do all we can to alleviate noise issues if...

Ontario
Reviewed October 20, 2013

Just spent one night but it was awesome. The hotel was Very clean and staff extremely friendly. Location is pretty good also, lots of places to eat in a close distance, good shopping in the area also. Didn't get to use the pool so not sure how that is.

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Thank shadow0966
Central PA
Reviewed October 19, 2013 via mobile

The hotel is in a great location, an easy to trip to the thousand islands. There are plenty of restaurants and every store imaginable with in a mile. Our check in was quick, and all the staff was super friendly. We stayed in a king Jacuzzi room, well worth the extra $. The hotel itself provided everything we needed, and...

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Thank CentralPATravelmom
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thanks so much for taking the time to write your review! We appreciate what you said about the hotel being super clean. Our housekeeping staff is outstanding and they go above and beyond to make sure all our guests get to stay in a clean, fresh room.

Cobourg, Canada
Reviewed October 16, 2013

Really great location. Nice and close to shopping and restaurants. Front desk personnel are all great and the entire staff are pleasant and accommodating. The pool is very clean and a comfortable temperature. Fresh baked cookies and soup in the evening is a nice gesture and quite good too.

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Thank AnneB11
Evanston, Illinois
Reviewed October 7, 2013

When travelling on business, all I need is a clean room, free WI-FI connection and complimentary breakfast. Front Desk was helpful and friendly; especially when I was offered with freshly baked cookies. Then if I do not feel like eating a big dinner, there's a complimentary warm soup waiting at the Grand Room. The breakfast choices appeal to either healthy...

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Thank Anne S
Lake George, New York
Reviewed October 7, 2013

My wife and I stayed in the king jacuzzi suite for our 10 yr anniversary. The room itself was very clean, and large enough for the two of us. The jacuzzi was in the room next to your bed, and it was sparkling clean. We really enjoyed our stay, every day we had new linens, and the jacuzzi was very...

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Helpful?
Thank Steve R
Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Thanks for taking the time to write your review! I hope your anniversary was memorable and am glad to hear you were able to take advantage of our Jacuzzi suites during your visit. I hope we'll get the chance to help your celebrate your 11th anniversary.

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Location: United States > New York > Watertown
Price Range: $107 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Family Hotel in Watertown
#4 Romantic Hotel in Watertown
#4 Business Hotel in Watertown
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and other travelers.
3 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Face the back for quieter location.”
sunloving, 1 week ago | Read review
“Not sure about the rooms but the food is always good.”
jackl537, Mar 13, 2017 | Read review
“Our room was on floor 2”
guyjo, Feb 14, 2017 | Read review
“We were on second floor”
temi613, Feb 14, 2017 | Read review
“Get a room on the front side, the back faces the highway.”
CDR477, Dec 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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Prices are for 1 room, 2 adults
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