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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
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352 Reviews from our TripAdvisor Community

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Showing 347: English reviews
Cobourg, Canada
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed during a cross border shopping trip, very clean and modern with free wi fi, great location with dining within walking distance, close for shopping and just off the main highway, would stay again.

Helpful?
Thank Joe H
new york
Level Contributor
168 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived at this Watertown hotel on our way back into the USA from Quebec City. We were staying only one night. When we arrived, around 3 p.m., the only room that was available with a King bed, which is what we reserved ahead of time, was on the first floor. We were asked, by a very friendly clerk at... More 

Helpful?
Thank newyork145_9
Level Contributor
15 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Very nice staff, helpful, and pleasant on the 2 occasions I've stayed there in the past 3 months. Great Canadian at par deal (cash or debit only) when I stayed there. Breakfast is what you might expect....ok. Pool is small but still fun for kids. Very convenient to the Salmon Run mall and to the highway. Stayed in a room... More 

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Thank Peter J
Ithaca, New York
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were only here for one nite, arriving after 8 on a Friday nite. We were greeted by the staff on duty who weer very pleasant. Our room was great. the bed was super comfortable- the best sleep we have gotten in awhile. The location is extremely convenient to Route 81 and there are a lot of food options in... More 

Helpful?
Thank Suzanne H
Ottawa, Canada
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 15, 2016

Upon arrival, the front desk ask how is the drive. We stayed for 1 night. The room is clean. Our kids used the gym and the pool. It's still winter weather, but the fire pit out side is a plus for us. The free breakfast was okay. Being it's a long week end in Canada, there is a tour bus... More 

Helpful?
Thank okho1214
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 6, 2016

King size bed was okay but obviously wasn't a new mattress. Hot breakfast was decent despite it being microwaved ready-crips bacon and sausage patties. Rest of the food was good. Disapointed with the indoor pool as the deep end is only 4 and a half feet deep. Good thing about the hotel is they give you at par exchange on... More 

Helpful?
2 Thank Adam C
Albany, New York
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 5, 2016

Jason and Sam were very nice and knowledgeable of the area upon check-in! Reminded me of the complimentary ice cream in the lobby which was a nice treat to have before dinner. I liked all of the nice amenities in the bathroom, and the housekeeper left candy on the night stand! It is the small touches like that in which... More 

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1 Thank LaBreezy
Ottawa, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 18, 2016

We almost always stay at this hotel when travelling to Watertown. We have tried higher end and lower end hotels and always come back to this one. It has nicely decorated clean rooms with very friendly staff. The stay comes with an all you can eat breakfast which 9 times out of 10 is fresh and fully stocked. In all... More 

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2 Thank RedhatgalBarb
Charlotte, North Carolina
Level Contributor
140 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 17, 2016

I recently stopped here on my way to Potsdam and was disappointed. I had driven from Orlando starting at 2:30 that morning and basically stopped here when I couldn't drive anymore. I have always liked Holiday Inn Expresses so I wasn't expecting what we found. The room was run down and the lights didn't work very good. There was a... More 

Helpful?
Thank janicept
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands, responded to this review

Dear janicept, Thank you for your feedback regarding your stay at Holiday Inn Express & Suites Watertown Thousand Isle, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your high rating in sleep quality. However, we’re sorry we fell below your expectation regarding the room cleanliness, room lighting and customer... More 

earlville, ny
Level Contributor
172 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 stars Reviewed May 1, 2016

nice decor, ADK theme, super clean, rooms, lobby and breakfast area. great location. beds a tad too soft for us. big rooms. fridge and microwave in all rooms. wish there was a hot tub. nice outdoor area. good parking, well lit. only one elevator and 4 floors make busy and difficult to take the stairs all way

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Thank upstatelp
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Ponderosa, Chipotle, Five Guys, Moe's, Cold Stone Creamery, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

Address: 1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
Location: United States > New York > Watertown
Price Range: $106 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Watertown-Thousand Islands 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Watertown-Thousand Islands
Holiday Inn Express Hotel & Suites Watertown-1000 Islands
Holiday Inn Express Watertown
Holiday Inn Watertown
Watertown Holiday Inn
Hotel Style:
#4 Romantic Hotel in Watertown
#4 Family Hotel in Watertown
#4 Business Hotel in Watertown
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