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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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724 Reviews from our TripAdvisor Community

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Showing 717: English reviews
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chester, United States
Reviewed 5 days ago NEW

They all knew my name and greeted me by name each day they were wonderful and I would stay here again if I had to visit this area again This was my second work trip to this area and just like the first time the service was wonderful

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Angela D
Toronto, Canada
HOTEL’S FAVORITE REVIEW
Reviewed January 7, 2017

We were supposed to be stopping in Watertown for a quick shop before heading back north to Canada after 3 weeks away. Huge lake effect snow storm struck the area just before we arrived and after some assistance from a local restaurant they put us in touch with this hotel. Arrived at 11am which wasn't an issue with the staff...

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Helpful?
1Thank Lucywestie
About Hotel's Favorite Review
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on your recent stay with us at the Hilton Garden Inn Watertown/1000 Islands. We appreciate your choosing us for your hotel of choice and very pleased to hear you enjoyed your stay. Kindest Regards, Jody Pettit, GM

Ottawa, Canada
Reviewed 6 days ago NEW

Fast checkin and checkout. Very friendly staff. Hotel, rooms and lobby are very clean. Pool and hot tub nice. Will stay at this hotel again. Very close to shopping and within walking distance to restaurants.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Amy W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Amy: Thank you for your review of your recent stay with us in Watertown. We were honored to have you with us and appreciate your taking the time to write a review and let us (and the rest of the world) know you enjoyed our services, location and amenities. We hope to see you again soon. Kindest Regards, Jody Pettit,...

Watertown, NY, United States
Reviewed 6 days ago NEW

Two words: excellent stay! I would highly recommend this hotel in the Watertown, NY area. The price is right and the service is excellent. From the time you check-in to the time I left, every aspect of the stay (check-in process, room cleanliness, pool & hottub, check out service) was perfect. Thank you Watertown Hilton Garden Inn!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank garryh119
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Garry: We are pleased to hear you enjoyed your recent stay with us. There are a lot of choices of hotels in Watertown and we are honored you chose us for your recent visit to the area. We try hard to make every guest feel welcome and at home. Please come visit us again soon. Kindest Regards, Jody Pettit, GM

Reviewed 1 week ago NEWvia mobile

We checked in on Friday and we're staying two nights. I reserved our room ahead online with a bed that was suppose to have the mattress controls. Upon check in to our room, this was not there. We called the front desk and they said not all rooms have this and none available. It shouldn't say online if all rooms...

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Helpful?
Thank Kristen W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Kristen: Thank you for your recent review on our hotel. My apologies on the bed. January of this year we had all mattresses in the hotel changed out to a Serta instead of the Garden Sleep System Beds. The six year old mattresses were starting to malfunction and guests were complaining about them being too hard, too soft or would...

North Chesterfield,
Reviewed 1 week ago

This was the best hotel experience we have ever had. The staff was exceptional and went out of their way to make sure we were very comfortable. We were there for over 3 weeks and each day was exceptional. The rooms were very comfy, the food was great, and everyone was so nice and friendly.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jeanne W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on the Hilton Garden Inn Watertown 1000 Islands. We are honored you chose to stay with us and very pleased to hear that you were treated professionally by my staff. We look forward to having you with us again some day. Kindest Regards, Jody Pettit, GM

Merrimack, United States
Reviewed 1 week ago

Nice hotel in a very convenient location. Breakfast staff was abundant and everyone was very friendly. A wide variety of food at a reasonable price. Stay here whenever I got home to visit family. Highly recommend.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Julie W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Julie: Thank you for taking the time to write a review on our Hotel and its services. We are pleased to hear you enjoyed your stay and we hope to see you again someday. Kindest Regards, Jody Pettit, GM

Clayton, New York
Reviewed 1 week ago

Exceptional Customer Service at Check in from front desk staff! Friendly kitchen and wait staff at breakfast. Interstate 81 a bit noisy, ear plugs provided by hotel on bathroom vanity should have been our first clue!

Review collected in partnership with Hilton Garden Inn
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Thank bkola
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel and services. We are pleased you enjoyed your stay. Yes we provide ear plugs in every room, not only for those more sensitive to highway noise but you never know when there will be a super loud snoring guest or a crying baby. It is better to...

NY
Reviewed 1 week ago

We were very pleased with our recent stay. The service was great. The staff was very friendly and accommodating. Our king suite room was clean and modern. Dinner at the restaurant was great. We will be staying here again! Highly Reccomend!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Rue88
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review on our Hotel in Watertown, NY. We are honored you chose us and very pleased to know you enjoyed your stay. We look forward to hosting you again someday soon. Kindest Regards, Jody Pettit, GM

Jim Thorpe PA
Reviewed 2 weeks ago

Very comfortable hotel with a staff second to none, that has all the amenities you are looking for along with a full time restaurant and bar. The staff here prides themselves on pleasing you with friendly, helpful and professional staff. You will not be disappointed here along with a great price value as well.

Review collected in partnership with Hilton Garden Inn
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Thank Joseph J
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Joseph: Thank you for taking the time to review our hotel and the staff. We are honored you chose to stay with us and so very pleased to hear you enjoyed your time here. We look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Location: United States > New York > Watertown
Price Range: $120 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travelers.
4 questions
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5 months ago
8 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a room facing away from the highway and ask for Canadian at par!”
 of 5 bubbles PamPamTam, Jan 9, 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
 of 5 bubbles NewyorkUpstate, Oct 28, 2016 | Read review
“Odd numbered rooms are away from the highway.”
 of 5 bubbles MSVMSV, Oct 2, 2016 | Read review
“Make sure that your room is as far away from route 81 as possible!!!”
 of 5 bubbles frankwalters, Sep 14, 2016 | Read review
“If you are a light sleeper like myself, ask for a room that does not face route 81!”
 of 5 bubbles GinnyI685, Sep 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question