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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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638 Reviews from our TripAdvisor Community

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Showing 632: English reviews
Kingston, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

We stayed overnight here on the weekend and it was excellent. The hotel is spotless (everywhere), and the staff very friendly and accommodating. The dining room is also excellent, My mother has a very serious food sensitivity which makes eating out very difficult. Chef John was extremely professional in dealing with her issue and made her an amazing meal. The... More 

Helpful?
Thank cbohn79
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel and it's services. We love the look and fee of our outdoor patio. It is so comfortable with the chair cushions, lighting and heaters. The fire pit makes it fun for our guests to make their own desserts. I will give Chef John a free lunch for taking such great... More 

Tampa, Florida
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel. Very good breakfast and dinner. Great staff. Nice location for shopping and traveling around the area. Got a call after check in to see if the room was to our satisfaction. Will be staying there again the next time we are in Watertown. Thanks for a wonderful stay.

Helpful?
Thank FlaDeb
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel and it's facilities. We are honored you chose us and look forward to your return. I am personally very proud of my staff and they truly enjoy what they do. We hope to see you again soon. Kindest Regards, Jody Pettit, GM More 

Blossvale, New York
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Overall this is a nice hotel that's located too close to route 81. Large noisy trucks on the highway kept me awake most of the night. So if you book a room at this hotel make sure that you're as far away from the highway as possible. When I got to the room I was perplexed as to why there... More 

Helpful?
Thank frankwalters
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our hotel and its services. We are pleased that you enjoyed the hotel and its services. I will have the window checked in the room you stayed in to make sure it is closed and sealed properly. This time of year guests open and close them often and if they are not sealed... More 

Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very clean. Military base near by. Lots of shopping. Great restaurants. Lots to do. Many lodging and entertainment choices. Definitely have a favorite spot to visit when im in the area. Beautiful scenery too.

Helpful?
Thank Viv L
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel and the area. We are honored you chose to stay with us and look forward to your return. Kindest Regards, Jody Pettit, GM More 

Binghamton, New York
2 reviews
5 of 5 stars Reviewed 1 week ago

Staff was friendly and helpful, breakfast was good and not bad for all you can eat for $11. The fruit was amazing. My family enjoyed the pool and jacuzzi. Definitely would go again when planning a trip to Thousand Islands.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ashley W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Ashley: Thank you for taking the time to review our hotel. We are honored you chose to give us a try and we succeeded with making your Thousand Islands vacation a success. We look forward to having you with us again someday. Kindest Regards, Jody Pettit, GM More 

Scottsville, New York
Level Contributor
79 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 1 week ago

The service was wonderful and the room was large and clean. The only reason why I rated this down is because of the noise from Route 81 which is directly behind the place and my room faced it. I am a very light sleeper, so this bothered me. Ear plugs and a sedative did not help me. If you are... More 

Helpful?
Thank Ginny I
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our hotel and its services. We are pleased that you enjoyed the hotel and its services. I will have the window checked in the room you stayed in to make sure it is closed and sealed properly. This time of year guests open and close them often and if they are not sealed... More 

Ottawa, Canada
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Greeted by a lovely and pleasant front desk staff. Room is clean, spacious. Enjoyed the pool. Staff goes out of their way to make sure you are happy and satisfied with accommodations. Good location, right off the major highway and close to malls, shopping and restaurants. Pool was clean, hot tub was great after the drive and shopping. I think... More 

Helpful?
Thank kimbeth66
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write a review on our hotel. We are honored you chose to stay with us and that my staff treated you well. They are true professionals who take great pride in their work and love what they do and it shows. We hope to see you again some day. Kindest Regards, Jody Pettit,... More 

Rochester, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent location. Very friendly staff. It was disappointing that we ordered champagne for the room and it came with cheesy plastic glasses but other than that, the room was fantastic, very new and clean and for the most part the hotel was quiet. One of the best hot breakfasts I've had at a hotel too.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank H6244YKdavidd
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our hotel and its services. I apologize for the plastic Champagne glasses. Unfortunately we have had so many glasses delivered and not returned that we had gone to plastic. We do have "glass" glasses that we use in the dining rooms and for functions. We can deliver them with room service but only... More 

Corning, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Front desk staff is rude every time! Management doesn't care. I stay at least every other month for business. Looking for a new hotel. First floor rooms are musty and a killer for allergies. If you can deal with attitude this hotel is in a great location! May try the holiday inn next door!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank sm012224
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel and it's services. Thank you for speaking with Shannon this week on what the issues have been with your check in. Be assured we are discussing better practices with the evening staff to insure a smoother arrival for you. We are honored to have had you as a repeat customer... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Having come to the Hilton for 1 night only for a funeral the following day made our weekend! From check in through the end of dinner at the Grille, we had a splendid time. Checking in was simple and our room was ready immediately. For me, the temperature of the hotel was cool and comfortable. Our room was near and... More 

Helpful?
Thank Striker7233
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Dear Striker: Thank you for your recent review of our hotel and dining services. Aaron certainly has the personality for this job. Due to your mentioning what a great job he's been doing, we provided him with a complimentary lunch and let him know it's from you! Our Chefs do a great job as well. The Grille has a well... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601
Location: United States > New York > Watertown
Price Range: $121 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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