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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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593 Reviews from our TripAdvisor Community

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Showing 588: English reviews
Wethersfield, CT
1 review
5 of 5 stars Reviewed 1 week ago NEW

Wonderful stay. Immaculate rooms, comfy beds, and every single staff member we encountered was friendly and helpful. Check in was quick and efficient. When I mentioned that relatives had also booked there at the same time they gave us rooms close to each other. The on-site restaurant was very convenient with great food and staff. This was a difficult trip... More 

Helpful?
Thank Rosemary F
Arnprior, Canada
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I just spent the last two nights at the Hilton Garden Inn in Watertown NY. My room was very spacious and clean. This hotel is a great place to stay with easy access to I81. My room was spotless. I also used the hot tub and pool. This area was well maintained with lots of towels. I can't say enough... More 

Helpful?
Thank TerryS681
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Terry: Thank you for taking the time to review our hotel and its services. We are honored to hear such nice compliments on our restaurant and our staff. Please feel free to come back anytime and please bring all of your friends or co-workers with you. We look forward to your return someday. Kindest Regards, Jody Pettit, GM More 

buffalo
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I stayed here on our way to Montreal. The hotel is clean up to date, staff is nice and friendly, breakfast was very good we both got French toast and fruit worth the $10 fee. Only complaint would be the pillows were down feathers which were horrible. The bed also has an adjustment to make it firm... More 

Helpful?
Thank aller7210
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of our hotel, staff and services. Your input helps us to make improvements. We have heard complaints on these pillows and have ordered several more firm firmer polly filled firmer pillows and have changed out about a third of our rooms. We also have been converting many of our adjustable beds to a Serta... More 

Lindsay, Ontario
Level Contributor
81 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This property looks brand new, or is so well kept as to appear new. There are lots of places to eat close by and Salmon Run Mall, as well as big box stores are very close,too. It is within walking distance of Starbucks and Tim Horton's, but the restaurant in the hotel, although we didn't try it, looks very nice,... More 

Helpful?
Thank debit7
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your detailed review of our hotel and services. We are pleased you enjoyed your stay and look forward to the opportunity of hosting you again some day. Next time try our bed and breakfast package it is a great deal with a great buffet breakfast. Thank you for giving us a try and for such kind remarks... More 

Virginia Beach, Virginia
Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Located close to interstate with places to eat close by. The staff was very pleasant and accommodating. We asked for early arrival and checked in at two pm. The beds were very comfortable and can be adjusted to hard, soft or in between.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Rotagal
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel. We are honored you chose to stay with us and appreciate your kind words. We hope to see you again soon. Kindest Regards, Jody Pettit, GM More 

New York City, New York
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed 2 nights at the Hilton Garden Inn in Watertown. It was a terrific stay, all the staff were friendly and professional, our rooms and public areas were very clean and nicely decorated, ample free parking as well. Loved having a fridge and microwave in the room, free wi-fi too. Breakfast buffet in the restaurant was very good.... More 

Helpful?
Thank Finnatic1223
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to tell us about your recent stay in Watertown NY. We are very pleased you enjoyed your stay. In order to check on the Do Not Disturb sign I would need to know the name on the room and dates of stay to check on that. Our policy is for the Head of Housekeeping... More 

Niskayuna
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked our room a few months in advance and got a great rate. When we arrived we discovered the room we had chosen online would be facing the highway, so we asked for a room on the other side. All that was left was a whirlpool room, and we were offered it as a free upgrade. We found that... More 

Helpful?
Thank BearUpstateNY
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review your stay with us at the Hilton Garden Inn Watertown 1000 Islands. We are so pleased all went well for you and your enjoyed your stay. We look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM More 

Staten Island, New York
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had the pleasure of staying here for 6 nights. We had connecting rooms with 2 queen beds. The rooms were spacious, beds comfortable(can adjust the firmness. )Had a small area with coffee maker,mini fridge. The rooms were clean. Needed minor repair in bathroom and was fixed very quickly. The staff was friendly. Excellent location - near supermarket, restaurants,etc. Grounds... More 

Helpful?
Thank 369StatenIslandSue
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review your stay with us at the Hilton Garden Inn Watertown 1000 Islands. We take great pride in our hotel and in what we do. The staff truly enjoys their roll as a welcoming representative of the Hilton brands and for the 1000 Islands Region. We are so pleased all went well for... More 

Batavia, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Hotel is just 5 years old, very modern, exceptionally clean, good meals, great bar - good wines, staff is exceptionally courteous and friendly, they really make you feel welcome. Business trip will definitely stay here next trip to the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William C
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review your stay with us at the Hilton Garden Inn Watertown 1000 Islands. We are so pleased all went well for you and your enjoyed your stay. We look forward to hosting you again some day. Kindest Regards, Jody Pettit, GM More 

Albany, ny, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

THIS WAS ONE OF THE "BEST" Hotels we have stayed at! Wrote a special review & submitted it to Hilton Hotels! Great Customer Service & a Professional Staff, Spotless Rooms & Hotel Common Areas, Excellent culinary experience - a true culinary experience! Awesome stay! We stayed for four (4) nights and everything & everyone was consistent!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Susan W
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review your stay with us at the Hilton Garden Inn Watertown 1000 Islands. We are so pleased all went well for you and your enjoyed your stay. May staff loves what they do and I think it shows to the many guests who stay here. We look forward to hosting you again some... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown/Thousand Islands hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Location: United States > New York > Watertown
Price Range: $127 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Hotwire, Expedia, Odigeo, Travelocity and Priceline so you can book your Hilton Garden Inn Watertown/Thousand Islands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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