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Hilton Garden Inn Watertown/Thousand Islands

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Hilton Garden Inn Watertown\/Thousand Islands
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757 Reviews from our TripAdvisor Community

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Savannah, Georgia
Reviewed yesterday NEW

This hotel seemed to be very active in the community. Because of the value and quality of the meal on the weekends locals would choose to eat at the restaurant. Families stayed to enjoy the indoor pool and spa area. The bar area was well attended at night and reasonably priced.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ttw23408
Clifton Park, New York
HOTEL’S FAVORITE REVIEW
Reviewed March 9, 2017

Other Hilton hotels should take notes from this one. My coworker and I had an outstanding experience at this hotel. The check-in process was quick and painless with a very friendly staff member wearing a smile to greet us when we arrived. The rooms were clean and the bed, pillows and sheets/comforters were extremely comfortable. The bath products were great...

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Thank MPHGirl23
About Hotel's Favorite Review
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to write such a detailed report on your recent stay with us at the Hilton Garden Inn. We are pleased you enjoyed your time with us and hope to see you back again some day soon. Kindest Regards, Jody Pettit, GM

Buffalo, United States
Reviewed 2 days ago NEW

very nice hotel with amenities near by! Small pool, but did the trick for stretching and swimming! Omelets in the morning were delicious! I would appreciate more options with protein for diabetics. Too many carbs on the buffet.

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Thank jenniferfW7748NJ
Ottawa, Ontario, Canada
Reviewed 6 days ago NEW

Clean, friendly hotel conveniently located just off the I-81 and near to lots of bars and restaurants. This time I had a room on the opposite side from the Interstate and it was very quiet. I recommend this hotel.

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Thank Scott M
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review your stay with us at the HGI Watertown 1000 Islands. We appreciate your repeat patronage and look forward to your return again some day. Kindest Regards, Jody Pettit, GM

Rittman, Ohio
Reviewed 1 week ago

A very positive experience. They had some very nice specials which we took advantage of. The staff was very friendly and certainly accommodating. The food was great, including a made to order hot breakfast. We plan to stay here again.

Review collected in partnership with Hilton Garden Inn
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Thank John S
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

I am glad to hear you were not disappointed with your decision to try the HGI Watertown. We love what we do and it shows to so many visitors. Our kitchen does an outstanding job. We look forward to your return and to making you feel right at home. Kindest Regards, Jody Pettit, GM

Gatineau, Canada
Reviewed 1 week ago

Great experience we always stay here. Good value for your money and friendly staff always willing to help. Canadian $ at par as well for Canadian travelers which is a huge plus for us when the exchange is so high.

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Thank V4880QZjasons
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your recent review of the Hilton Garden Inn Watertown and your recent shopping trip. We do love our Canadian neighbors from the north! Yes Canadian Cash is at par, but not the credit and debit cards which would have international and exchange fees. Both the shopping package and the breakfast package are available at par and are...

Havertown
Reviewed 2 weeks ago via mobile

Was here in October and was very pleased to see the same standard of excellence this time as well. Staff were very courteous and attentive to our needs. Room was spotless lobby was an inviting spot to sit and enjoy the complimentary coffee. We will be back again.

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Thank Pat A
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for taking the time to review our hotel and your recent visit here in Watertown. I am so pleased we met with your expectations and the staff treated you well. Please feel free to come back anytime. Kindest Regards, Jody Pettit, GM

Fuquay-Varina, North Carolina
Reviewed 2 weeks ago

The hotel staff was excellent, Lou was the best. A pleasant experience with genuinely people who cares. Had a negative situation occur, and even though I was unhappy with the final decision, I was pleased on how the situation was handle. They arw all true professionals in every sense of the word. I would definitely recommend this hotel.

Review collected in partnership with Hilton Garden Inn
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Thank nigelallen21
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Thank you for your honest review of your recent stay with the HGI Watertown. We are honored you chose to stay with us. We hope to see you again soon. Kindest Regards, Jody Pettit, GM

Lockport, NY, United States
Reviewed 2 weeks ago

Rooms were very clean, restaurant was excellent, and all of the staff were very friendly and helpful. We stayed for the weekend and would definitely go back again! We went for our Anniversary and the hotel staff delivered us a bottle of sparkling wine with 2 glasses and a card, I just felt like they went above and beyond!

Review collected in partnership with Hilton Garden Inn
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Thank 613terrid
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Congratulations on your anniversary. We do try to make every occasion special and worth celebrating with us in Watertown, NY. I am honored they did not miss a step! Thank you for taking the time to write your review and we hope to see you back again some day. Kindest Regards, Jody Pettit, GM

Reviewed 2 weeks ago via mobile

Great facility and staff but this hotel sits right on I-81, noise is so bad that they include free ear plugs in the rooms. Better windows during construction would have solved this problem, but I guess they were not willing to spend the extra $ to make their guest comfortable.

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Thank Robert C
JodyP123, General Manager at Hilton Garden Inn Watertown/Thousand Islands, responded to this review

Robert: I was disappointed to hear the traffic noise kept you up or was noticeable. We are a highway hotel for sure. This time of year when guests open and close the windows due to the weather changing so quickly throughout the day in Spring time, many windows are not resealed tightly. They make look closed but truly aren't sealed...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Watertown / Thousand Islands Hotel, located in the heart of Watertown and minutes from Watertown International Airport (ART). Access attractions from our contemporary hotel like the Antique Boat Museum in Clayton, historic Sackets Harbor and Tibbett’s Point Lighthouse in Cape Vincent. Expect friendly service from multilingual staff at our warm and inviting hotel in Watertown, ideal for the business and leisure traveler. Hold business conventions at our impressive Watertown hotel with 6,350 sq. ft. of conference space, four meeting rooms and elegant 4,300 sq. ft. ballroom, ideal for weddings. Do business from our complimentary 24-hour Business Center with WiFi, secure remote printing from guest rooms and a photocopying service. Relax in our spacious guest rooms featuring complimentary WiFi, 37-inch flat screen TV, comfortable self adjusting Garden Sleep System®bed, refrigerator, microwave and coffee maker and a generous work area. Accessible rooms and soothing Whirlpool rooms with spa tub built for two are also available. Enjoy a daily cooked-to-order breakfast in our Great American Grill® also offering lunch and dinner. Our 24-hour Pavilion Pantry® stocks a wide range of sundries and ready to cook meals. Keep fit in our complimentary fitness center and unwind in our indoor heated pool and Jacuzzi. Stay active in the comfort of your room with an exercise kit available from the front desk. ... more   less 

Additional Information about Hilton Garden Inn Watertown/Thousand Islands

Address: 1290 Arsenal Street, Suite 8, Watertown, NY 13601-2294
Location: United States > New York > Watertown
Price Range: $119 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Watertown/Thousand Islands 3*
Number of rooms: 136
Reservation Options:
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Hotel Style:
#1 Business Hotel in Watertown
#2 Family Hotel in Watertown
#3 Romantic Hotel in Watertown
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Watertown/Thousand Islands staff and other travelers.
4 questions
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8 months ago
10 months ago
Nicholville, New York
over a year ago
Nicholville, New York
over a year ago

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Questions? Get answers from Hilton Garden Inn Watertown/Thousand Islands staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 2nd floor. It was perfect.Very quiet”
jo0an360, Mar 25, 2017 | Read review
“Top floor would be better at very end”
Tommer42, Mar 16, 2017 | Read review
“Choose a room facing away from the highway and ask for Canadian at par!”
PamPamTam, Jan 9, 2017 | Read review
“We were a group and stayed on all floors -- No complaints from anyone”
NewyorkUpstate, Oct 28, 2016 | Read review
“Odd numbered rooms are away from the highway.”
MSVMSV, Oct 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question