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BEST WESTERN Watertown Fort Drum

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600 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN Watertown Fort Drum
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Showing 594: English reviews
Ameliasburg
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed November 16, 2014

Nice clean updated hotel, great staff, excellent breakast, free parking. Downtown location. bathroom a touch small but nicely decorated. front desk offers free dvd rental.Close to shopping and downtown. excellent value overall.

Review collected in partnership with Best Western

Helpful?
Thank Ted K
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a survey about your recent stay with us. I am so glad that our staff took great care of you and that you were able to enjoy some of the many amenities that we offer our guests including our breakfast and DVD library. We look forward to seeing you on your next visit to Watertown. Jeri... More 

Arnprior, Canada
1 review
4 of 5 stars Reviewed November 13, 2014

The breakfast is excellent and the staff are wonderful! The rooms are updated well. Free parking is good and there is lots of it! I have stayed with my friends, family and as a couple...it is nice for all.

Review collected in partnership with Best Western

Helpful?
Thank Lindsey T
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the wonderful review of our hotel. It is so nice to hear that you think our staff is excellent. I am glad that they always take such great care of you. If I can ever be of assistance during one of your stays please do not hesitate to let me know. Jeri Fedora General Manager 315-782-8000 jfedora@visions-hotels.com More 

Western New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 12, 2014

My daughter had her wedding reception here and mostly all of the wedding guests stayed overnight! Fantastic place for this kind of an event. Banquet room, hotel rooms and great bar all under one roof!

Helpful?
Thank webstercruisers
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for writing a review about your recent stay with us. It was our pleasure to be a part of your daughter’s wedding. I am glad that the many services and amenities that we offer made things convenient for you and your guests. If we can be of any assistance with a future event please let us know. Jeri... More 

Ottawa, Canada
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed November 11, 2014

Considering the other hotels around, this hotel was of excellent value. Our bed was very comfortable and the room clean. We were amazed at the size of the tv in our room. The staff were all very friendly. The breakfast buffet had quite a selection. I was really impressed with the guest services - you can borrow movies to rent,... More 

Helpful?
Thank Debroz1111
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent review of our hotel. I am so glad that you were able to take advantage of the many amenities that we offer our guests. Our goal is to go above and beyond to make our guests comfortable during their stay with us. It is also nice to hear that you found our hotel lean and... More 

Phoenix, NY, United States
1 review
2 of 5 stars Reviewed November 11, 2014

I would NOT recommend this hotel to anyone. If you want any heat especially this winter look for another place. Had 2 different rooms and both had no heat even when I turned it up to high. Used the blankets from the 2nd bed to stay warm for the 2 nights I was there. Pathetic!

Review collected in partnership with Best Western

Helpful?
Thank Linus R
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am truly sorry for the misery you experienced during your stay. Unfortunately one of our boilers went down sometime Friday night affecting the heat supply to several of our guest rooms. We did repair the problem as quickly as possible on Saturday which... More 

Travelers are raving about these Watertown hotels

Ottawa ON, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 8, 2014

The Best Western is downtown and has very comfortable rooms. The staff is very friendly and helpful answering any questions, advice for food, shopping etc. Breakfast was quite good with a variety of options although it closes at 9:30 during the week which is early for us. The bar/restaurant offered a good selection of very tasty food at night and... More 

Review collected in partnership with Best Western

Helpful?
Thank Terry W
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing some of the experiences from your recent stay with us. I am glad that you found our rooms comfortable and our staff friendly and helpful. I am also glad that you enjoyed our breakfast and apologize that it prevented you from sleeping in. We are working on renovating our bathrooms and hope to finish the project... More 

watertown, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

This is one of the best hotel in town. The rooms are spacious, bathrooms are big, and bed is very comfortable. Breakfast is as same as Residence Inn. I used to stay in Residence Inn but Best Western is exactly same as Residence Inn except lot cheaper. I love to stay in Best Western at Watertown every time I come... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Rugmani K
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for taking the time to write a review for our property. I am so glad that you have enjoyed the many nights that you have stayed with us. As with all of our regulars and long term stays we consider you a part of our Best Western family. If there is ever anything you need while you are... More 

Rochester, New York
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 26, 2014

I loved this hotel, I had booked downtown savory for my wedding reception. I stayed in a suite ahead of the wedding as I had been out of town. I has truly an amazing wedding experience. Allison and Angela were especially helpful and kind. Always askin if I needed something. Found a large bird poop outside our big window, which... More 

Helpful?
1 Thank megs1813
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for such a wonderful review. I am so glad that our staff went above and beyond for you. If we had any part in taking some stress off of your or making your weeding weekend more enjoyable than we did our job. We were happy to be a part of such a joyous occasion and wish you a... More 

Gatineau, Canada
1 review
2 of 5 stars Reviewed October 26, 2014

This is a first for us. We never had to write a negative comment before and we do travel a fair bit. While the staff BW Fort Drum was friendly, courteous and helpful overall, the accommodations were a bizarre blend of some modern comfort by 2014 standards: the room space, linen, desk, chair, WFi etc., the bathroom was, to quote... More 

Review collected in partnership with Best Western

Helpful?
Thank Dominique D
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for letting us know about the issues that you encountered during your recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are currently in the process of renovating our guest bathrooms which does include everything except the tub. We have made the necessary repairs to the emergency exit... More 

Topeka, Kansas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed October 21, 2014

This is in the heart of Watertown! I loved how close it was to everything including my wonderful family!!! Walking distance to the heart of Watertown. Spent some time at the zoo not very big but all the animals put on a show,

Helpful?
1 Thank Jo A
jerimcgm, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for sharing your recent experience at our hotel. I am glad that we are located close to your family and that you had the opportunity to explore our beautiful city. We look forward to seeing you on your next trip. Jeri Fedora General Manager More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington St, Watertown, NY 13601-3734 (Formerly BEST WESTERN Carriage House Inn)
Location: United States > New York > Watertown
Price Range: $74 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#6 Business Hotel in Watertown
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