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BEST WESTERN Watertown Fort Drum

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599 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Ontario
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is very well situated near the centre of the town yet provides ample free parking. All of the services advertised were provided with the restaurant producing excellent, if over-abundant food. The one downside was that the wine availability was limited. Overall, though, a very good stay.

Review collected in partnership with Best Western

Helpful?
Thank BCVG
1 review
3 of 5 stars Reviewed 1 week ago

An interesting combination of tired and refreshed. Lots of lights and work area is good. Like the fridge and microwave. Miss the fresh cookies that used to be offered all the time, not just around 5PM. Staff works hard to correct any issues. A little out of the way compared to some others, but makes for a more quiet stay.... More 

Review collected in partnership with Best Western

Helpful?
Thank christinecS2155LU
Hendersonville
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Not very helpful staff for the most part; Kiss tribute band at Savory Restaurant the night before my departure that lasted well into the night - was told there was nothing they could do to STOP THE NOISE so I could get some sleep. Traveled home on 3 to 4 hrs. of sleep. All they offered the next day was... More 

Review collected in partnership with Best Western

Helpful?
Thank James W
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your feedback on your stay with us, we apologize that there was noise issues. I hope that they staff did everything they could to accommodate any requests that were made, they usually are very willing to help our guests. I hope that this will not be your last impression on the Hotel, we are truly sorry and... More 

Travelers are raving about these Watertown hotels

Batavia, New York
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here over the weekend and we had our dogs with us. Mind you they don't shed and do not go to the bathroom inside. The breakfast was good the hotel was very clean and the staff was great. However I am assuming because we have dogs we were put on the lower level floor, which is understandable. The... More 

Helpful?
Thank jbonin21
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay and your feedback on your stay. We do have many rooms in the Hotel however we only have the lower level for our furry friends to stay, not because of the bedding but so that we can assure other guests that those are the only roos that pets have stayed in.. We hope you... More 

Lancaster, New York, United States
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Overall adequate experience, but could defiantly be better. The pool room was in the 90s, and there seemed to be a towel shortage. The room was clean, but the walls were thin, with banging on the conjoining door in the middle of the night. Breakfast was not as good as in the past, eggs burnt, fruit not good, potatoes were... More 

Helpful?
Thank Heather C
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

My sincere apologies on your recent stay, it sounds like we were not up to our normal standards, if you would like to call me I would like to make this better for you. More 

Ontario, Canada
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our room was excellent. Nicely refurbished. Bathroom was very nice. It was very quiet. Font desk clerk was very helpful especially finding us a quick solution to the lack of printer ink at the complimentary printer and computer station--sent us to the library across the street! The library is in a beautiful old building--worth a viewing! Once the heating/air conditioning... More 

Helpful?
1 Thank Countykat
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your nice compliments on the Hotel, we are still growing stronger and will continue to strive for great customer satisfaction. More 

Kennewick, Washington
2 reviews
5 of 5 stars Reviewed 2 weeks ago

Got in about 1:30am without a reservation, the gal running the desk was friendly, warm, and helpful. The room was clean, spacious, and comfortable. Room had a massive bed, microwave, refrigerator, and tons of hot water. The breakfast was hot, delicious, and plentiful- the staff were friendly and keep the food hot and plentiful. Check-out was quick and easy. Will... More 

Review collected in partnership with Best Western

Helpful?
Thank Eric K
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay with us, we are delighted that you enjoyed your room and spoke so positive about the facility. We hope to see you again soon. More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Best Western after a couples night out. The rooms were clean and updated and included a mini fridge. The facilities are well taken care of and the staff was very friendly. The complementary breakfast in the morning was great and included a buffet of hot and cold items. The hotel's location is perfect and is in... More 

Helpful?
Thank Stacey L
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for your recent stay and positive review, we are striving for customer satisfaction and I am confident that we can get.. More 

Pompey, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nicely decorated room, lots of pillows. Great breakfast items, omelets, sausage, danish etc. staff friendly and helpful. this review is making me use 200 characters so I think i'll just exit and not post this review

Review collected in partnership with Best Western

Helpful?
Thank gmarkdeb
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

Thank you for the nice comments and review, we are glad you enjoyed yourselves. More 

Ontario
Level Contributor
105 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked in here to use up some expiring Airmiles. Was not expecting much but ended up pleased with the accommodations. Hotel hallways were dimly lit and I was a bit apprehensive approaching our room. Upon entering found the king suite quite nice. It was large, recently renovated and everything was clean and worked. Bathroom was small as befitting the time... More 

Helpful?
Thank AnotherOntarioguy
cpenrose300, General Manager at BEST WESTERN Watertown Fort Drum, responded to this review

We are pleased to see your review, so often guests judge us before they actually come to see us. We hope we gained your business and hope to see you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Watertown Fort Drum

Address: 300 Washington St, Watertown, NY 13601-3734 (Formerly BEST WESTERN Carriage House Inn)
Location: United States > New York > Watertown
Price Range: $74 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Watertown Fort Drum 2.5*
Number of rooms: 160
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Also Known As:
Best Western Carriage House Hotel Watertown
Best Western Carriage Hotel
Best Western Watertown
Watertown Best Western
Hotel Style:
#6 Business Hotel in Watertown
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