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Casuarina Resort & Spa

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Coastal Road 18 Km from Port Louis, Trou aux Biches, Mauritius
Lowest prices for your stay
$85
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Free cancellation until 04/09/21
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Traveler (1965)
360
Panoramas (13)
Pool & Beach (552)

About

#4 of 9 hotels in Trou aux Biches
Location
Cleanliness
Service
Value
Travelers' Choice
Set in the heart of a lush tropical garden, Casuarina Resort & Spa is a Mauritian resort located across the beautiful beach of Trou Aux Biches in the North West of Mauritius, 30 mins from the Capital, Port Louis and 10 mins from the lively village of Grand Bay. Known in the past as the fisherman’s village, Trou Aux Biches is very famous for its long stretched white sandy beach, its geographical location and for its outstanding seabed, key area for diving sports and to discover the splendid flora and fauna of the Indian Ocean. The hotel has a unique Tropical architecture, with white walls made of limestone and thatched roofs. Originally built in 1973 with only 15 bungalows, there were 94 rooms expanded onto 7 hectares of timeless landscape of mature trees and swaying coconut trees. Supporting facilities include 3 inviting restaurants, 2 swimming pools, a gym and a Balinean styled Spa.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Evening entertainment
Babysitting
Public wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Concierge
Sun loungers / beach chairs
Sun umbrellas
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Mid-range
Languages Spoken
French

Location

Full view
42Car recommended
Grade: 42 out of 100
21Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1,690Reviews121Q+A100Room tips
Traveler rating
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Popular mentions
Kevin K wrote a review Oct 16
Pamplemousses District15 contributions9 helpful votes
+1
On the verge of bidding goodbye to the slow days spent at Casuarina Hotel for the past thirteen days, I thought of putting into words my review as well. Following a grueling trip from the Democratic Republic of Congo to Mauritius, via Ethiopia and Dubai, I arrived at Casuarina all worn out on the night of Saturday, 3rd October 2020. I presumed, being exhausted from my long trip, I would check-in within minutes to grab an early dinner and to gain some sleep, but my expectations tumbled when I saw the long queue, lining up for a briefing and check-in. I queued up for around two hours to be briefed for around three minutes on the quarantine guidelines by the officers from the health ministry. I was utterly disappointed. I believe the health ministry must take serious note of reviewing this approach. When it comes to the service at the hotel, the initial days did not meet my expectations as a guest. From the quality of the food to the delays in the service, I was not entirely happy but this did not push me to vent out everything on social media because I believe there is a channel of communication. I decided to call at the reception to highlight my needs as a guest. I advised them on my food preference, water distribution frequency, sanitary items and other elements which I believe were important for a satisfactory stay in the hotel. At first, I had to call again and again to remind them of the same thing but in a matter of days, I experienced a changed level of service. I was being called by the reception and other hotel units, to make sure I was satisfied with the food and the services. To be very realistic and practical, I think this is how it must work. Nowadays, it is too easy to write anything on social media but the question is whether we have provided them with the appropriate feedback to improve, whether we have pointed out the gaps to them and whether we have been clear on what our needs are. I cannot dismiss the fact that the onus is on the hotel to ensure all of the above but when something goes wrong, the hotel itself is mandated to make it right. For me, it was a journey of dismay to satisfaction. I cannot say that I am 100 % satisfied with everything in the hotel but I cannot ignore the humble service of Mr. Yovin, Mr. Jeebun and Mrs. Daniella. I cannot ignore the swiftness with which Mrs. Patricia responded to my emails. I cannot ignore the fact that Mr. Rajesh, the General Manager, himself responded to my messages and ensured that my complaints were being properly addressed. I cannot discard the fact that Mr. Lobin was calling every day to ensure that I enjoyed my food. I cannot also forget the good attitude of Mr. Ashley and his willingness to help. It is easy to forget and ignore the good side of things, and even easier to complain. To conclude, I am quite satisfied with my stay at Casuarina because instead of posting the pictures of my food on the internet when I was not satisfied with it, I took the time to call the reception, even if it was more than once, to request them to change the food and it was done. As for the complaints which I have regarding my stay, I will be sending a formal email to the hotel management with the hope that they will consider the feedback and improve in the future. The above is my review, to which I am fully entitled.
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Date of stay: October 2020
Value
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Service
Room Tip: Feeding the birds daily
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Libbie wrote a review Jun 2020
8 contributions1 helpful vote
Although they say upgraded recently it still needs to go further. Very crowded, especially the dining room, and quite noisy. The (restricted) sea view is across the main road that you do have to cross to get to the beach. However, staff were very helpful.
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Date of stay: February 2020
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nitesh wrote a review Jun 2020
Beau Bassin - Rose Hill8 contributions2 helpful votes
casuarina is a very good resort mostly for kids as in the kids club they are very kid friendly also the staff is also polite understanding unfortunately could not write feedback due to corona virus but spent a really good time there and the food is just awesome and very suitable for families and new couples
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Date of stay: August 2019
Rooms
Location
Service
Room Tip: anyone as every rooms are luxurious
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Shwetaa B wrote a review Mar 2020
1 contribution1 helpful vote
This hotel is very beautiful and well maintained .all the service provided was perfect specially breakfast and dinner served well with all the possible food from fish to chicken and veg also. From kitchen there is Indian guy Sohail sheikh and daniel also Jyoti ws one of the best service providers she took care of us n all the staff very well . In the reception and other stuff there is girl Hetvi she helped at her best she also help me on my checkout day fr providing departure room and everything but one receptionist Rose was one of the worst person she insulted us also ignored us fr so many things we asked n straight way said no to us .. overall experience is best
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Date of stay: March 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from RajeshButon, General Manager at Casuarina Resort & Spa
Responded Mar 18, 2020
Dear shwetaab2020, Thank you for having taken the time to review our property. We are delighted to learn that your holiday experience lived up to your expectations. We really appreciate the fact that you shared your most notable highlights, experience and recommendations. The only downside is your comment about Rose which we find quite surprising as it is the first time that our guests have complained about her. However, rest assured that we shall investigate the issue you have raised. We do look forward to have the pleasure of welcoming you, once again, soon. Best Regards Rajesh Buton General Manager
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Sean Maddison-Brown wrote a review Mar 2020
Sheffield, United Kingdom9 contributions2 helpful votes
+1
Casuarina resort is a beautiful village set amidst lovely gardens. Full of fascist birds. Beautifully laid out with terraces and shady areas sweeping stair cases to the different levels with or the bar, pools, restaurant and reception. Thatched roofs and white washed buildings give this a feel of Africa. We stayed in a bungalow, with two bedrooms circular sitting too. And kitchenette, which we didn’t use. The food was great not a massive choice as in some all inclusive but enough selection each night not to be bored or overwhelmed. Plenty for us vegetarians, always an “Indian corner” which we enjoyed particularly. But also Mauritian food. And the staff are so friendly and attentive. It really feels like a friendly family run hotel rather than a cold corporate. Really punches higher than its 3star status!
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Date of stay: March 2020
Rooms
Cleanliness
Service
Room Tip: Bungalows are spacious and quiet
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1 Helpful vote
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Response from RajeshButon, General Manager at Casuarina Resort & Spa
Responded Mar 18, 2020
Dear ShinySheffSean, Thank you very much for this very nice review of our property. We are thrilled to learn that you had a most enjoyable stay and that you were able to avail of our different services. We look forward to have the pleasure of welcoming you back in a foreseeable future. B Rgds Rajesh Buton General Manager
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PRICE RANGE
$82 - $173 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casuarina hotel mauritius, casuarina hotel trou aux biches, casuarina mauritius, casuarina trou aux biches
LOCATION
MauritiusPamplemousses DistrictTrou aux Biches
NUMBER OF ROOMS
109
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Frequently Asked Questions about Casuarina Resort & Spa
Which popular attractions are close to Casuarina Resort & Spa?
Nearby attractions include Z'ile Beach (0.5 miles).
What are some of the property amenities at Casuarina Resort & Spa?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Casuarina Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casuarina Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casuarina Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Casuarina Resort & Spa?
Conveniently located restaurants include L'Ananas, Le Pescatore, and Refresh Lounge bar Restaurant Pizza.
Are there opportunities to exercise at Casuarina Resort & Spa?
Yes, guests have access to a pool and a fitness center during their stay.
Does Casuarina Resort & Spa have an airport shuttle?
Yes, Casuarina Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casuarina Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Casuarina Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Casuarina Resort & Spa?
Many travelers enjoy visiting Aapravasi Ghat (9.6 miles) and Citadel Fort Adelaide (9.8 miles).