Where to start, there is so much wrong here. First lots of UK flights arrive very early in the morning, as Cockney Dave states, they do not offer you any drink or food. I completely understand the 2pm earliest availability of rooms as my parents ran a holiday accommodation business, but the food & drink situation is just mean, particularly as many all inclusive guests will go on excursions where food is included and meals at the Causarina will not be required although already paid for via the all inclusive package hence why you shouldn't have to wait from breakfast on the airplane at between 3 am & 5 am and the evening meal at the hotel that starts from 7pm or pay the equivalent of £18 pp for a mediocre lunch buffet on your arrival day. None of this is notified to customers before arrival. Air Mauritius also rip you off, you can check in 30 hours before when seat choice is normally free on any other decent carrier but A M split up families and then charge you a minimum of £20 pp to have seats together. They class these seats as extra comfort but they are no different to the seats you are originally assigned. The area around the pools is incredibly dangerous when wet, which is nearly all the time and when wet or damp a lot of the other common areas are also very slippery, even when wearing appropriate footwear. I suppose people slip when moving to the loud EuroPop. There was a water leak in our bathroom & I nearly broke my ankle slipping on the accumulated water in the middle of the night which hadn't been there during the day. Everywhere is pretty clean but nothing has been maintained in years, just because there is fresh white paint on the walls doesn't mean they are in good condition beneath it. Did I mention the music is very loud most of the time? Food & drink are OK on your first couple of days then you realise the food is very repetitive and often dishes that should be served hot are in fact lukewarm or cold. It is a good job the Tree Tops a la carte is a freebie extra, ants in the bread, cockroaches around the tables and a cook who doesn't know the difference between rare, medium & medium well done steak preparation. I say steak but it wasn't fillet, rump, sirloin or ribeye, more like what my Mum would call stewing steak. Not cooked as expected it had a movement akin to liver. I asked for medium well done & received rare at first, my husband also received rare & had asked for medium, unlike me he can stand a bit of blood & ate it, I asked for mine to be cooked some more, there were 2 pieces of meat on the plate along with fries & green veg. The plate was returned with one piece of steak burnt on the outside but still blood red on the inside and the other piece had not had any additional cooking, the fries were the originals and now cold & limp as was the veg. My husband had finished his meal and I couldn't send it back to the kitchen for a 3rd go on the grill. The belligerent cook came out to speak with me & was incredibly rude, he would have told you black was white if that was what he thought. We didn't finish our meal & we left. Buffet manager Steve & Chef Sunil were really apologetic and wanted to do me a new steak from the buffet restaurant, but the moment had gone. They were incredibly nice and tried to put things right but as I say it was too late to put right and I didn't want steak at 9pm at night. Then the karaoke started, did I mention there was lots of loud music, I don't remember booking a Club 18-30 but perhaps I misread the hotel description. Cocktails & all inclusive drinks, very little choice, there is one daily cocktail and lots of rum or gin with the addition of a mixer, like gin & orange which is apparently a cocktail. They offered a Vikram cocktail for a few days, white rum, orange & passionfruit juices, grenadine and a shot of lemon juice, then it was off the all inclusive menu - strange I could order all of those items individually & mix them myself in a glass but they wouldn't mix it for me as the Vikram was off the all inclusive menu. Iced coffee, another enigma, you can have ice, you can have a coffee made but iced coffee is not an all inclusive - so order the 2 separately & make your own - go figure? The food combinations were strange, always a good selection of curries & rice, pasta & a sauce, then there was a roast meat - beef, pork or lamb but no veg or potatoes. Sometimes there were baked squashes & marrows but no green beans, carrots, broccoli or any form of potato. Completely caters to the French, and even I got a bit fed up with traditional Mauritian food day after day. The best things were the fresh daily bread, crepes, omelette and ice cream. There is no English breakfast tea & coffee is hit or miss. Plus there was no loud music at breakfast. Bonus! Do not come to this hotel if you have mobility issues, there are lots of stairs and very uneven and slippery surfaces. Also an HSE issue - if you are on the 2nd floors of some blocks and there were to be a fire around the stairs on the 2nd floor there is no means of escape apart from jumping over the side of the building, I pray this never happens but surely they cannot let rooms with no exit in the case of fire. I can agree with every complaint & moan all the other less than happy holidaymakers have and I'm sure my list is not complete but I'll just state I won't be coming back nor would I recommend, particularly as 2 days running, one of the 2 small pools was handed over to 30 + over excitable kids to have fun for a few hours. Very honourable, altruistic & a great gesture for community relationships but it would have been even better to let your guests know in advance rather than just have the kids and loud music descend on their hard earned holiday time. This is an 119 room hotel with 14 sunbeds available around one pool & perhaps 20 to 24 around another small pool. The beds get reserved even though the pool rules state not to reserve beds. The pools are difficult to enter and exit for those not steady on their feet. Final insult to injury on exiting our room & requesting a porter, the porter enquired if we intended to tip him before he would take our cases wtf???!! I know these people are not paid very well & we always tip but to be asked to tip before any service has been provided is unacceptable. We were later told he wanted us to change the Euro coins he had received into Rupees but that was not what he said plus what good are Euro coins to us, about as much good as they are to him I expect. Then we learned there was a picnic box available FOC to guests checking out to tide them over for the late flight, it is offered on the QT to those guests with a face that fits and not all departing guests. Very much an us & them situation. There is a lot wrong with this resort but of course anything done to bring it into the 21st century will put up the price. I know if I get a reply it will be something along the lines of why didn't you tell us but these are the basics that you are not getting right, you run the hotel you should get it right it is not the duty of guests to tell you what the basic requirements for a hotel are. Plus even though you were party to an incident you are told that you were mistaken about the events that occurred. or what was said. …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.