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Casuarina Resort & Spa

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Traveler (2933)
360
Panoramas (13)
Pool & Beach (634)
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About

#112 of 786 hotels in Mauritius
Location
4.2
Cleanliness
4.3
Service
4.2
Value
4.1
Travelers' Choice
Set in the heart of a lush tropical garden, Casuarina Resort & Spa is a Mauritian resort located across the beautiful beach of Trou Aux Biches in the North West of Mauritius, 30 mins from the Capital, Port Louis and 10 mins from the lively village of Grand Bay. Known in the past as the fisherman’s village, Trou Aux Biches is very famous for its long stretched white sandy beach, its geographical location and for its outstanding seabed, key area for diving sports and to discover the splendid flora and fauna of the Indian Ocean. The hotel has a unique Tropical architecture, with white walls made of limestone and thatched roofs. Originally built in 1973 with only 15 bungalows, there were 94 rooms expanded onto 7 hectares of timeless landscape of mature trees and swaying coconut trees. Supporting facilities include 3 inviting restaurants, 2 swimming pools, a gym and a Balinean styled Spa.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Outdoor pool
Fitness / spa locker rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Massage
Baggage storage
Concierge
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Languages Spoken
English, French

Location

Coastal Road, Trou aux Biches, Mauritius
Casuarina Resort & Spa
Traveler Insights
This summary was created by AI, based on 88 recent English reviews.
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Casuarina Resort & Spa is highly praised by many travelers for its stunning beachfront location and overall cleanliness, including well-kept gardens and spotless rooms. The hotel's atmosphere is described as lively and entertaining, with cheerful ambiance and nightly shows, although some guests found the music a bit loud. Guests have appreciated the ample amenities such as the spa, swimming pools, and beach access, despite some complaints about insufficient sun loungers. The service at the hotel is often commended for its friendliness and professionalism. However, some guests found the rooms slightly dated.
Location
Beachfront
Atmosphere
Lively
Rooms
Spacious
Value
Budget-friendly
Cleanliness
Immaculate
Service
Attentive
Amenities
Abundant
Location
Beachfront
Many travelers praised the hotel's location for its close proximity to the beach, with some describing it as stunning and great. However, one guest found the location wasn't great.
  • Rosie K
    Rosie K
    Sep 2023 6 contributions
    ...On the flip side, its a fabulous location convenietly close to Grand Baie for shopping, 500rp in a taxi...
  • Ashay J
    Ashay J
    Jun 2023 4 contributions
    This is the One of the best resorts I have ever visited.Since the location of the resort is near Trou Aux Biches beach there is a direct view of the beach from the resort room...
  • Rajeev J
    Rajeev J
    Jun 2023 1 contribution
    ...An ideal location to enjoy with your family & friends... The location is great and property is well kept...
  • Robert C
    Robert C
    May 2023 1 contribution
    ...Great location just across from the beach...
  • Lynsteichen
    Lynsteichen
    Apr 2023 1 contribution
    ...The location is great, the beach is very nice and in the hotel you feel like you are in a big garden...
  • Jarmila S
    Jarmila S
    Mar 2023 6 contributions
    We were a bit apprehensive to book our holiday at Casuarina Resort, but we did a lof of research prior our arrival regarding location, price range and beaches in Mauritius and this one came out as our winner...
  • Andrej P
    Andrej P
    Mar 2023 13 contributions
    ...For us, the main thing was the location and quick accessibility of the beautiful beach...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...Stunning location, great staff, lovely food...
  • Doreen C
    Doreen C
    May 2022 2 contributions
    ...However the location wasn’t great, but that wasn’t a problem...
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Atmosphere
Lively
Travelers find the hotel's atmosphere lively and entertaining, although some find the music too loud. The ambiance is described as cheerful and welcoming, with a variety of facilities and nightly shows.
  • Anne R
    Anne R
    Sep 2023 1 contribution
    ...We stayed in what i can only describe as a hobbit hut and loved it...
  • Naz
    Naz
    Aug 2023 3 contributions
    ...Casuarina has offered us an unforgettable place for birthday celebrations with friends and Jonathan & Sabrina of the Entertainment Team made our stay so enjoyable with nice music & pleasant activities!...
  • holidayRH
    holidayRH
    Jul 2023 1134 contributions
    ...Triolet bus service TBS, a bus stop not far outside our hotel going to Grand Baie costing 105 rupees for 3 people, and to Port Louis costing 123 rupees Our stay was exceptional with the hotel guests always given a warm atmosphere...
  • Alissa B
    Alissa B
    Jul 2023 1 contribution
    ...I loved the entertainment every night (Karaoke, cultural shows, dancing to danza kudoro...)...
  • ShaanDK
    ShaanDK
    Jun 2023 2 contributions
    ...We were pleasantly surprised by the upgrade to the bungalows instead of the standard rooms...
  • Tracey W
    Tracey W
    May 2023 1 contribution
    ...Jonathan (day and evening entertainment, karaoke bingo culture nights ect made us very welcome as everyone did ... Room was lovely clean comfy and the fridge was slways stocked...
  • Nandini D
    Nandini D
    May 2023 1 contribution
    Casuarina trou aux biches was a home away from home... Facilities always clean and atmosphere always cheerful...
  • Tulip063
    Tulip063
    Apr 2023 2 contributions
    ...Johnathan was amazing, he got my girls up singing karaoke, us all joining in aqua fit, we played bingo, girls played darts, bowls, he was so friendly and always had a smile on his face and stoped for a chat when he saw us around the resort...
  • Ashvinee G
    Ashvinee G
    Apr 2023 1 contribution
    Very cozy atmosphere, kids enjpyed the spacious and comfy bed...
  • sueholly
    sueholly
    Mar 2023 17 contributions
    Had lovely stay, different cultural or music show every night to suit most ages...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...A few did want to participate but the majority around the two pools, especially the smaller pool amongst the gardens wanted to relax, more chilled out music vibes would be welcomed... Aesthetically pleasing, just in need of a bit of investment to improve outdoor furniture and bathrooms...
  • Caroline F
    Caroline F
    Feb 2023 39 contributions
    ...The hotel is quirky and quite small which is what we prefer... Our only issue really was the loud music and use of the microphone by animation staff, usually in French...
  • Cristina M
    Cristina M
    Feb 2023 1 contribution
    ...Lots of music, dance and romantic...
  • Matt
    Matt
    Jan 2023 1 contribution
    ...And there is music playing for a lot of the day and early evening, europop mostly (not our thing but ok) and for us, it was too loud to be enjoyable. It put us off sitting in the bar or round the pool when it was really going, and the DJ or compete would be shouting into the mic, often in French, to the point where you could t hear each other talking... We would have no problem coming back but would probably avoid the bar and pool when the music or compère is at full tilt...
  • RobDelves
    RobDelves
    Jan 2023 5 contributions
    ...The overall look of Casaurina was attractive...
  • Nic R
    Nic R
    Jan 2023 1 contribution
    ...Nice room and swimming pools...
  • Erika and Robert
    Erika and Robert
    Nov 2022 3 contributions
    ...A lot of activities and loud music around the bar and restaurant the hole day and evening...
  • SheilC
    SheilC
    Oct 2022 85 contributions
    ...I was surprised with a lovely birthday cake made by the chef and waw wished with singing by the entertainment team...
  • HRIDAY SHAH
    HRIDAY SHAH
    Oct 2022 1 contribution
    At first, I loved the decor of the white houses/bungalows... The beach opposite the resort was the icing over the cake...
  • Doreen C
    Doreen C
    May 2022 2 contributions
    ...The hotel only seemed to cater for them, with very loud Bollywood music etc...
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Rooms
Spacious
Travelers report varied experiences with rooms, noting they are spacious and clean, though some found them shabby or dated.
  • Colin A
    Colin A
    Sep 2023 105 contributions
    ...Our room was very clean and comfortable over looking the the gardens and sea. It was cleaned and beds made everyday... We took other peoples advice and booked 3 with him we were not disappointed or let down...
  • Rosie K
    Rosie K
    Sep 2023 6 contributions
    ...Dont take a bottom floor room as you will be visited by mice, as we found out...
  • Cerys T
    Cerys T
    Jun 2023 1 contribution
    ...Such as-upgraded our room to a sea-view room, a jet lag massage included and a 3 course meal on the terrace specifically for us...
  • Tulip063
    Tulip063
    Apr 2023 2 contributions
    ...The room had everything you need and was cleaned daily, my daughter loved the ducks that roam free around the grounds and would follow her around...
  • Collycoyle
    Collycoyle
    Mar 2023 46 contributions
    This is not a good place to stay, we loved Mauritius but do not stay here. The rooms are shabby, dirty, broken toilet roll holder, water leaked from the upstairs room into our bathroom, staff could not have been less bothered when we told them...
  • Rupert H
    Rupert H
    Mar 2023 1 contribution
    Stayed in room 214 for a fortnight from 18 March until 1 April 2023 on a half board basis... Rooms are spacious but shabby & tired (although marketed as 'superior', furniture is dirty & decor is knackered, bathroom ceiling leaked & shower was dirty)...
  • Juan M
    Juan M
    Mar 2023 2 contributions
    ...We were assigned to a room on the first floor, and after asking reception to change to one located on the ground floor they did it, very nice touch. The rrom was a little bit old but comfortable bed and big toilet...
  • jeanniem
    jeanniem
    Mar 2023 52 contributions
    ...Our room was spacious and had a sea view... We were able to keep our room on the last day at a cost of 1500 mr(£27) as our transfer was at 7.30pm...
  • MāniŞh L
    MāniŞh L
    Mar 2023 3 contributions
    ...The room where we stayed had insects like cockroaches and lizards...
  • Karen E
    Karen E
    Mar 2023 1 contribution
    ...We got there and was told there was a problem with our room so put us in the opposite hotel called le cardinal ( beautiful ) Our friends who went with us had been given a room , we were told to come back over they have our room Our room was supposed to be a superior room it was way at the back of the resort , room 222 which was no way a superior room and not sea view either our friends got the sea view I asked for !...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...The hotel rooms vary, I thought the first one I was shown was a bit shabby so asked for another and was offered another smarter one with a better view... Only one member of staff caused us concern, a receptionist that we hadn’t seen before, not the two or three usual very smiley helpful women, but a young petite woman when checking out was really quite rude and unhelpful, telling us the hotel was full and no rooms were available for us to rent for the rest of the afternoon before our late check out...
  • dave b
    dave b
    Feb 2023 2 contributions
    ...We had a superior inland view room which itself was very spacious and clean, very big bed a table and chair to relax in, maybe a second chair could be added as well otherwise you will have to sit on the bed or the bench thing at the end of the bed. Bathroom well shower room was spot on again spacious and clean... All rooms have either a balcony or a small terrace area with a couple of chairs and a small table, adequate for us as we were just a couple travelling...
  • LovetheSummer5
    LovetheSummer5
    Feb 2023 101 contributions
    ...The room was spacious with beautiful views of the grounds and ocean...
  • dogsegg
    dogsegg
    Jan 2023 172 contributions
    Slightly dated accommodation but clean and comfortable all the same , food good if sometimes a bit repetitive , pool area doesn’t have enough sunbeds for the number of guests but again the pools are good , the beach area across the road is a bit shabby but that’s because of the build up of seaweed brought in by the tide , I’m not sure how many times it is maintained but it could be better , for travelling out there is a bus stop you can get the number 82 into Port Louis or grand baie , the bus option to get anywhere of interest to you is a bit difficult but can be done with a bit of research ,the taxi,s are available but are very pricey unless you are in a large group and you can barter a price down a little , they are more interested in offering an 4-5hr package taking you to spots and staying with you rather than a taxi ride to where you want to be , in a group that doesn’t work out to expensive but solo is quite a hole in your budget ,on the whole it’s a good resort looks smaller than it actually is lots of wild life about ,most of the guests are French or German and Indian and can be hard work coming from a Brit that’s not to be underestimated , but you will get a hello or good morning .the staff are mostly very friendly and are good especially at the front desk ...
  • RobDelves
    RobDelves
    Jan 2023 5 contributions
    ...Cons: Not enough waiters Our booked room was not available...
  • Matt
    Matt
    Jan 2023 1 contribution
    This is a lovely hotel set across a main road from the beach. The rooms are spacious and comfortable, the staff are friendly and helpful and the food is decent with lots of choice for breakfast, lunch and dinner...
  • HRIDAY SHAH
    HRIDAY SHAH
    Oct 2022 1 contribution
    ...Though we were supposed to check in in a smaller room, since our flight landed early morning we reached the hotel before the check-in time, the management gave us an available bungalow which was way bigger than the room we were supposed to check in. We are thankful to the resort management for upgrading our entire stay in the bungalow at the same tariff as the smaller room that we had booked...
  • Joe B
    Joe B
    Sep 2022 15 contributions
    ...Room was cleaned daily,towels changed daily,nothing was to much trouble,unlimited supply of alcohol(from 11am-11pm),food was plentiful(the place to be if you love a salad),the meals were normally rice or pasta based with various fish, chicken lamb or beef dishes to supplement but we thoroughly enjoyed the meals(desserts put our desserts in England to shame)...
  • Pierrus B
    Pierrus B
    Sep 2022 2 contributions
    ...Great thanks to Anielle for the booking and we were lucky to have our rooms near the pool and not far from the kid's club, bar and restaurant as we have two kids . The rooms were beautiful and may be newly renovated...
  • Doreen C
    Doreen C
    May 2022 2 contributions
    ...Our poor friends are still there having to isolate in separate rooms as the wife was negative at the beginning then proved positive... Blue bay travel should NEVER offer this hotel to Europeans...
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Value
Budget-friendly
Travelers generally perceive the hotel as offering good value for money, despite some concerns about the quality of certain facilities and services.
  • Bacchus
    Bacchus
    Aug 2023 127 contributions
    Dated hotel that is good on a budget but sorely in need of some refurbishment... We aren't big drinkers but if you are then it is difficult to justify AI on a drinks basis... Spa was good value, but again, showing it's age... Watersports equipment barely seaworthy but hey ho it's 'free' and the sea is safe...
  • holidayRH
    holidayRH
    Jul 2023 1134 contributions
    ...Triolet bus service TBS, a bus stop not far outside our hotel going to Grand Baie costing 105 rupees for 3 people, and to Port Louis costing 123 rupees Our stay was exceptional with the hotel guests always given a warm atmosphere...
  • Jacqueline T
    Jacqueline T
    Jun 2023 3 contributions
    ...But to be honest they were all great Naomi Sughri Jonathan and practically our room maid Maurnick who decorated our room with gorgeous flowers 💐 Absolutely beautiful well maintained gardens Constantly being cared for and regularly cleaned 🧹 Food and drinks were good Recommend for value for money...
  • Nandini D
    Nandini D
    May 2023 1 contribution
    ...Staff , especially Fiona duty reception was amazing at making us feel welcome...
  • Tracey W
    Tracey W
    May 2023 1 contribution
    ...Cavi, we’re very quick with keeping us feeling special and lunricated ... Thanks to all you guys they work hard Also Ali was a taxi man, great with information and availability lovely polite man looked after us for the two weeks, best prices ...
  • David T
    David T
    Apr 2023 3 contributions
    ...This is a mid range priced hotel which enabled to bring my family of four to Mauritius, and as I knew what to expect from the hotel, I decided to come back to the hotel for our family holiday... Our trip was booked through Mercury holidays, which included a free catamaran trip or dinner in tree top restaurant...
  • jeanniem
    jeanniem
    Mar 2023 52 contributions
    ...All inc does not start til 2 pm so if you arrive early you have time to kill and need to pay for lunch and drinks. We were able to keep our room on the last day at a cost of 1500 mr(£27) as our transfer was at 7.30pm...
  • Collycoyle
    Collycoyle
    Mar 2023 46 contributions
    This is not a good place to stay, we loved Mauritius but do not stay here... Ran out of beach towels one day, there are much better places to stay and the customer service was just shrugging shoulders ...
  • Jarmila S
    Jarmila S
    Mar 2023 6 contributions
    We were a bit apprehensive to book our holiday at Casuarina Resort, but we did a lof of research prior our arrival regarding location, price range and beaches in Mauritius and this one came out as our winner. But if you are a moaner, look elsewhere and get extra money aside, all inclusive resort are expensive and us being on a lower budget we made our choise, it turned out as a good one...
  • Laksha S
    Laksha S
    Mar 2023 122 contributions
    ...Bad for people like me who got seats at the far end and had to come multiple times to refill my glass... Also, the waiters were not paying attention to mauritians...
  • Crypto R
    Crypto R
    Mar 2023 2 contributions
    I have to agree with the other reviews for the resort it is not a 3 or 4 star resort !... I would say now the standards are not high there and look at it as a 2 star resort if you can go there for under £1400 pp forTwo weeks then it is OK but not worth anymore than that !...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...The Watersports were fantastic, we kayaked and our daughter water skied ( extra fee), the glass bottomed boat was underwhelming but fun... Easy, interesting, cheap journeys with helpful bus conductors... We thought the hotel was really good value for money...
  • dogsegg
    dogsegg
    Jan 2023 172 contributions
    Slightly dated accommodation but clean and comfortable all the same , food good if sometimes a bit repetitive , pool area doesn’t have enough sunbeds for the number of guests but again the pools are good , the beach area across the road is a bit shabby but that’s because of the build up of seaweed brought in by the tide , I’m not sure how many times it is maintained but it could be better , for travelling out there is a bus stop you can get the number 82 into Port Louis or grand baie , the bus option to get anywhere of interest to you is a bit difficult but can be done with a bit of research ,the taxi,s are available but are very pricey unless you are in a large group and you can barter a price down a little , they are more interested in offering an 4-5hr package taking you to spots and staying with you rather than a taxi ride to where you want to be , in a group that doesn’t work out to expensive but solo is quite a hole in your budget ,on the whole it’s a good resort looks smaller than it actually is lots of wild life about ,most of the guests are French or German and Indian and can be hard work coming from a Brit that’s not to be underestimated , but you will get a hello or good morning .the staff are mostly very friendly and are good especially at the front desk . Summary Mauritius isn’t the same place I visited over a decade ago but that’s progress it is still worth a visit as the views are stunning and you can get about if that’s your thing or stay at the beaches and just enjoy the sun ,as with anywhere now money is the key and most will try to relieve you of it ,overall it’s been a good experience ...
  • aussie-travellerbug
    aussie-travellerbug
    Dec 2022 76 contributions
    ...We took a half board package as my husband is from Mauritius and we are often away from the hotel for the day - All inclusive not so worth it for us... We had a couples massage at the spa and believe we had great value for money in comparison to more expensive hotels on the island...
  • Erika and Robert
    Erika and Robert
    Nov 2022 3 contributions
    ...If you looking for a active holiday this resort offers you a great value for money...
  • kevin D
    kevin D
    Oct 2022 1 contribution
    ...Richeeta's innovativeness to provide us a very reasonable day package only demonstrates the very care and concern she has for both the establishment and the guest...
  • HRIDAY SHAH
    HRIDAY SHAH
    Oct 2022 1 contribution
    ...We are thankful to the resort management for upgrading our entire stay in the bungalow at the same tariff as the smaller room that we had booked...
  • Shane H
    Shane H
    Oct 2022
    ...A special tahnks to Miss Laurencia who was very helpful and displays professionalism...
  • David Gino P
    David Gino P
    Aug 2022 1 contribution
    ...The unlimited drink is a false advert since it is inly during lunch time that you have beer and wine...
  • Doreen C
    Doreen C
    May 2022 2 contributions
    ...Blue bay travel should NEVER offer this hotel to Europeans...
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Cleanliness
Immaculate
The majority of travelers commend the hotel for its cleanliness, citing well-kept gardens, spotless rooms, and efficient housekeeping.
  • Colin A
    Colin A
    Sep 2023 105 contributions
    ...Our room was very clean and comfortable over looking the the gardens and sea. It was cleaned and beds made everyday... The pool areas were spotless and well maintained, perhaps and few more sun beds and sunshades would help but it was never an issue for us... We never waited for a table and they were cleared quickly... The sea was amazing, very clear and easy to get into although I would take some shoes as there are some rocks and coral in the shallows...
  • Bacchus
    Bacchus
    Aug 2023 127 contributions
    ...Rooms spacious and clean but tired...
  • Sinha
    Sinha
    Aug 2023 13 contributions
    ...The room was very neat and clean and very big...
  • KRISHNA O
    KRISHNA O
    Aug 2023 1 contribution
    ...The gym wow and the environment has been very tidy...
  • Alissa B
    Alissa B
    Jul 2023 1 contribution
    ...We always had a clean room and new clean towels/bed sheets. Great cleaning and room service...
  • Henna B
    Henna B
    Jul 2023 1 contribution
    ...Overall good hotel surrounded with clean and beautiful garden and friendly staff...
  • Nandini D
    Nandini D
    May 2023 1 contribution
    ...Facilities always clean and atmosphere always cheerful...
  • Jack and Diane
    Jack and Diane
    May 2023 15 contributions
    Excellent hotel, well kept and cleaned...
  • Tulip063
    Tulip063
    Apr 2023 2 contributions
    ...The room had everything you need and was cleaned daily, my daughter loved the ducks that roam free around the grounds and would follow her around. The resort was spotlessly clean and everyone so friendly, definitely recommend staying her for a holiday...
  • Prajwal V
    Prajwal V
    Apr 2023 1 contribution
    The place is well maintained and the ambience is perfect...
  • Вика и
    Вика и
    Apr 2023 1 contribution
    ...Everything is very clean and numbers are very clean too...
  • Juan M
    Juan M
    Mar 2023 2 contributions
    ...We had only one small issue, one day they forgot to replace the towels, we call, but no one come over, not really a big issue...
  • LovetheSummer5
    LovetheSummer5
    Feb 2023 101 contributions
    ...The staff were friendly and helpful; the grounds are kept immaculate... The sun loungers with parasols are taken up with towels from early in the morning...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...The cleaners were very efficient and effective, we had a small mix up about tips but this was simply resolved...
  • dave b
    dave b
    Feb 2023 2 contributions
    ...We had a superior inland view room which itself was very spacious and clean, very big bed a table and chair to relax in, maybe a second chair could be added as well otherwise you will have to sit on the bed or the bench thing at the end of the bed. Bathroom well shower room was spot on again spacious and clean...
  • michelecV366JS
    michelecV366JS
    Feb 2023 4 contributions
    ...All the staff are a massive credit to the hotel from the Gardeners, cleaners to the chefs... Lovely large spacious room that is cleaned well every day...
  • dogsegg
    dogsegg
    Jan 2023 172 contributions
    Slightly dated accommodation but clean and comfortable all the same , food good if sometimes a bit repetitive , pool area doesn’t have enough sunbeds for the number of guests but again the pools are good , the beach area across the road is a bit shabby but that’s because of the build up of seaweed brought in by the tide , I’m not sure how many times it is maintained but it could be better , for travelling out there is a bus stop you can get the number 82 into Port Louis or grand baie , the bus option to get anywhere of interest to you is a bit difficult but can be done with a bit of research ,the taxi,s are available but are very pricey unless you are in a large group and you can barter a price down a little , they are more interested in offering an 4-5hr package taking you to spots and staying with you rather than a taxi ride to where you want to be , in a group that doesn’t work out to expensive but solo is quite a hole in your budget ,on the whole it’s a good resort looks smaller than it actually is lots of wild life about ,most of the guests are French or German and Indian and can be hard work coming from a Brit that’s not to be underestimated , but you will get a hello or good morning .the staff are mostly very friendly and are good especially at the front desk ...
  • RobDelves
    RobDelves
    Jan 2023 5 contributions
    Pros: The waiting and housekeeping staff were excellent and hardworking...
  • HRIDAY SHAH
    HRIDAY SHAH
    Oct 2022 1 contribution
    ...The housekeeping staff particularly Reshma attended to our requirements commendably... The beach opposite the resort was the icing over the cake...
  • Joe B
    Joe B
    Sep 2022 15 contributions
    ...Me and my girlfriend visited this hotel for 10 nights(11-20 sept 2022) and have to say we enjoyed it,upon arrival we were greeted by friendly staff,taken to spotlessly clean room(and as promised)view of the sea. Room was cleaned daily,towels changed daily,nothing was to much trouble,unlimited supply of alcohol(from 11am-11pm),food was plentiful(the place to be if you love a salad),the meals were normally rice or pasta based with various fish, chicken lamb or beef dishes to supplement but we thoroughly enjoyed the meals(desserts put our desserts in England to shame)...
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Service
Attentive
Most guests praised the hotel's service, highlighting the staff's friendliness, professionalism, helpfulness, and hospitality.
  • David T
    David T
    Apr 2023 3 contributions
    ...This is a mid range priced hotel which enabled to bring my family of four to Mauritius, and as I knew what to expect from the hotel, I decided to come back to the hotel for our family holiday. The positives: the staff without question... Rawa at dinner time couldn't do enough for us... He provided my son with all the apple juice he required and alternative food if my son didn't eat anything from the buffet... Our trip was booked through Mercury holidays, which included a free catamaran trip or dinner in tree top restaurant... Akshita the guest relations manager sorted this issue out for us, with minimal fuss, and provided alternative activity that suited us both... My wife and I also used the spa separately, and it was a nice experience... We had the couple's massage, but they did it at different times to accommodate us as one of us had to look after our new born... (Staff will rectify this though quickly if asked)...
  • Lynsteichen
    Lynsteichen
    Apr 2023 1 contribution
    ...The people in the reception were very helpful and ready to answer all my questions. The staff made me love to stay at the hotel, they were all very kind and always ready to help me no matter what I needed especially considering that I was there on my own... A big thank you to Steeve & (the managers of the restaurant/bar), Sunil (one of the chefs), Jonathan (animation), Ravi (bartender) and Akshay (bartender) who were extra nice and whom I consider as friends now, they were amazing and made my stay so much better... And a special thank you to Javed, my bartender, who made the best and most special cocktails, always challenging him for making me different cocktails, one better than the other... He really knows what he‘s doing and how to satisfy the guests with his amazing skills to make cocktails... So thank you to the whole staff who made my stay much better and for never letting me feel like I was there alone...
  • Tulip063
    Tulip063
    Apr 2023 2 contributions
    ...Johnathan was amazing, he got my girls up singing karaoke, us all joining in aqua fit, we played bingo, girls played darts, bowls, he was so friendly and always had a smile on his face and stoped for a chat when he saw us around the resort. My daughters Gluten free and every meal they cooked her separate meals and plenty of it, my other daughter is fussy with food so they made her her favourite meal every night chicken and chips!... Akmez (or bob 1 as we called him) from the beach is such a lovely, helpful kind hearted man, nothing was too much trouble for him, he welcomed us and treated us like part of his family, the security staff were amazing too, so kind and friendly... The spa treatment was 10/10, we had a couples massage and felt so relaxed afterwards... Javed the barman was so friendly and made us some very tasty cocktails and was always smiling and chatty, Steve a waiter from the restaurant was such a gentleman with a fantastic sense of humour... We never had to wait to use the water sports equipment and had plenty of different things on offer, also a trip out on the glass bottom boat is a must... The room had everything you need and was cleaned daily, my daughter loved the ducks that roam free around the grounds and would follow her around... The resort was spotlessly clean and everyone so friendly, definitely recommend staying her for a holiday...
  • Anusha
    Anusha
    Apr 2023 11 contributions
    ...Thanks to Anielle at the reservation for her prompt responses and Ayushi at the reception for the warm welcome, and one bar tender who was really nice but unfortunately he didn't have a name tag so don't know his name... Loved the self service drinks and ice cream at the buffet... Whoever decides the menu is also very thoughtful as there were nuggets, fries, or burgers and patties for kids every time... Only problem was clean dishes were not being replaced quickly enough so some people had to wait...
  • Collycoyle
    Collycoyle
    Mar 2023 46 contributions
    ...Food repetitive, crockery often dirty, had to ask for toilet roll and towels every day as they never bothered replacing them, alcoholic drinks bad, awful cocktails. Ran out of beach towels one day, there are much better places to stay and the customer service was just shrugging shoulders ...
  • jeanniem
    jeanniem
    Mar 2023 52 contributions
    ...We did have a few small problems they were all dealt with quickly, but we did talk to other guests who had had problems and there didn’t seem to be constancy in how they were dealt with. Staff were lovely especially in the restaurant... We were able to keep our room on the last day at a cost of 1500 mr(£27) as our transfer was at 7.30pm...
  • Rupert H
    Rupert H
    Mar 2023 1 contribution
    Stayed in room 214 for a fortnight from 18 March until 1 April 2023 on a half board basis... Providing one hand towel for two people is not a 'superior' or even satisfactory standard... Complaints left unresolved, staff seem to lack initiative & communication skills (multiple emails not responded to, messages not left as claimed) or customer focused attitude...
  • sueholly
    sueholly
    Mar 2023 17 contributions
    ...Restaurant staff were sometimes a little overwhelmed with volume of guests to staff... Special thanks to the lady chef at breakfast & lunch, greeted with a lovely smile and always seemed to remember how we wanted our eggs at breakfast... WS very helpful on our last day when hubby was feeling a little unwell, I feel bad not asking her name... Fridge stocked daily wifh water, soft drinks... Overall came away from our holiday relaxed and found people very accommodating...
  • Andrej P
    Andrej P
    Mar 2023 13 contributions
    ...Thanks to the friendly and always ready to help staff, we felt very comfortable. I would like to mention the bartenders Surej, Pavi, Javed for their quick service and cheerful mood... We especially want to mention the employee of the restaurant Steev, thanks to whom visiting the restaurant has always been a pleasure... Steev is not just very good, but he does his job superbly, and thanks to his humor, comfort is created... It is impossible not to say about the employee of rezeption Feona, who does her job unconditionally excellently... In general, the entire Rezeption team is to be commended... Roomboy was 15 minutes late...
  • LovetheSummer5
    LovetheSummer5
    Feb 2023 101 contributions
    ...The staff were friendly and helpful; the grounds are kept immaculate... The sun loungers with parasols are taken up with towels from early in the morning...
  • Caroline F
    Caroline F
    Feb 2023 39 contributions
    ...There were some issues with not enough sunbeds and umbrellas but while we were there these were added to and sorted the problem... One other point is the time between breakfast and the bar opening one can't get a soft drink or a coffee... Once the bar is opened usually only 1 member of staff is on duty and is run ragged trying to serve a queue of customers... Maybe a coffee machine and soft drinks on tap should be available to alleviate this problem ...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...Beautiful gardens, lovely friendly staff, plentiful food and drink, gorgeous spa... The tennis courts are tired but very functional and rackets and balls were provided... The bar and buffet staff were attentive and smiley... Several guests asked the staff to lower the volume during the day which they did... The hotel rooms vary, I thought the first one I was shown was a bit shabby so asked for another and was offered another smarter one with a better view... The staff really do want guests to be happy... The air con and fridge worked well, our bathroom was elderly and the shower very basic, but fine... The cleaners were very efficient and effective, we had a small mix up about tips but this was simply resolved... A public bus runs every 15 minutes from just up from the hotel and took us to Grand Baie and Port Louis... Easy, interesting, cheap journeys with helpful bus conductors... Thank you all at Casuarina for a wonderful holiday...
  • Matt
    Matt
    Jan 2023 1 contribution
    ...The rooms are spacious and comfortable, the staff are friendly and helpful and the food is decent with lots of choice for breakfast, lunch and dinner. There are a couple of things I’d point out to anyone looking to stay here; there is only one bar and it can take a while to get served when there’s only one or two bar staff and people order cocktails... The clientele were mostly French with a fair proportion of English, and the staff were fluent in both...
  • dogsegg
    dogsegg
    Jan 2023 172 contributions
    Slightly dated accommodation but clean and comfortable all the same , food good if sometimes a bit repetitive , pool area doesn’t have enough sunbeds for the number of guests but again the pools are good , the beach area across the road is a bit shabby but that’s because of the build up of seaweed brought in by the tide , I’m not sure how many times it is maintained but it could be better , for travelling out there is a bus stop you can get the number 82 into Port Louis or grand baie , the bus option to get anywhere of interest to you is a bit difficult but can be done with a bit of research ,the taxi,s are available but are very pricey unless you are in a large group and you can barter a price down a little , they are more interested in offering an 4-5hr package taking you to spots and staying with you rather than a taxi ride to where you want to be , in a group that doesn’t work out to expensive but solo is quite a hole in your budget ,on the whole it’s a good resort looks smaller than it actually is lots of wild life about ,most of the guests are French or German and Indian and can be hard work coming from a Brit that’s not to be underestimated , but you will get a hello or good morning .the staff are mostly very friendly and are good especially at the front desk ...
  • aussie-travellerbug
    aussie-travellerbug
    Dec 2022 76 contributions
    We stayed a week at Casuarina resort and our stay far exceeded our expectations... Sure, the shower may have needed a bit of an update and the aircon was a little noisy, but it was kept immaculately cleaned by our room attended Shameena - thank you so much!... Shameena went over an above to ensure we had everything we needed for each day and was always up for a chat!... We took a half board package as my husband is from Mauritius and we are often away from the hotel for the day - All inclusive not so worth it for us... We also appreciated that drinks (beer, red and white wine, soft drinks) were available on tap at the buffet!... The facilities are excellent considering this is a 3 star hotel... We had a couples massage at the spa and believe we had great value for money in comparison to more expensive hotels on the island... We enjoyed the private spa pool (beautiful and private) as well as the hammam sauna... Thanks to all of the staff that made our stay so enjoyable!... We did not get the names of two fantastic wait staff in the restaurant but a big thank you to you both!...
  • Mobile13303605288
    Mobile13303605288
    Nov 2022
    ...Hospitality is too good,from security to reception and also housekeeping people even gardeners very good nature and very cooperative. Good hospitality from Mr Ashley , Mr Manav and Chef Sunil and all restaurant staff... Very good stayed will definitely come again...
  • kevin D
    kevin D
    Oct 2022 1 contribution
    I would like to wholeheartedly thank Casuarina for the excellent service delivered during our short within the establishment, hence allowing us to have a great beginning of summertime in Mauritius. In particular we would like to thank the following staff Richeeta (admin staff), karishma and Laurencia (reception staff) for their sense of duty... Richeeta's innovativeness to provide us a very reasonable day package only demonstrates the very care and concern she has for both the establishment and the guest... Karishma's and Laurencia's zeal were very commendable in the manner they welcome us, showing us to the eating area, processing our request in due time and ensuring that all our needs were met...
  • SheilC
    SheilC
    Oct 2022 85 contributions
    ...The spa was perfect way to relax... I was surprised with a lovely birthday cake made by the chef and waw wished with singing by the entertainment team... Hubby had everything planned and the staff saw it through without any problem... This is my 3rd stay at this hotel and it never disappoint... I would like to Thank all the staff wholehearted to make our stay memorable...
  • HRIDAY SHAH
    HRIDAY SHAH
    Oct 2022 1 contribution
    ...Though we were supposed to check in in a smaller room, since our flight landed early morning we reached the hotel before the check-in time, the management gave us an available bungalow which was way bigger than the room we were supposed to check in. We are thankful to the resort management for upgrading our entire stay in the bungalow at the same tariff as the smaller room that we had booked... The housekeeping staff particularly Reshma attended to our requirements commendably... Overall the hospitality of Casuarina resort and spa was excellent...
  • Joe B
    Joe B
    Sep 2022 15 contributions
    ...Me and my girlfriend visited this hotel for 10 nights(11-20 sept 2022) and have to say we enjoyed it,upon arrival we were greeted by friendly staff,taken to spotlessly clean room(and as promised)view of the sea. Room was cleaned daily,towels changed daily,nothing was to much trouble,unlimited supply of alcohol(from 11am-11pm),food was plentiful(the place to be if you love a salad),the meals were normally rice or pasta based with various fish, chicken lamb or beef dishes to supplement but we thoroughly enjoyed the meals(desserts put our desserts in England to shame)... There was never a problem getting a lounger as there were 2pools... Opposite the hotel(as advertised)is a very nice beach (but the better one is in mont choisy which is an approx 15 min walk from hotel.All in all a pleasant stay with staff who went out of their way for you.2 pieces of advice,if going in sept(bring autumn clothing)as it turns chilly in the evenings when it rains(secondly)there are better places to visit than the capital (port Louis)which in our opinion was very run down and seedy...
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Amenities
Abundant
Guests appreciated the plentiful amenities including clean rooms, well-kept gardens, swimming pools, spa, and beach access. However, there were complaints about inadequate sun loungers and umbrellas.
  • David T
    David T
    Apr 2023 3 contributions
    ...I first visited 6 years ago and had an enjoyable time. This is a mid range priced hotel which enabled to bring my family of four to Mauritius, and as I knew what to expect from the hotel, I decided to come back to the hotel for our family holiday... Rawa at dinner time couldn't do enough for us... He provided my son with all the apple juice he required and alternative food if my son didn't eat anything from the buffet... Our trip was booked through Mercury holidays, which included a free catamaran trip or dinner in tree top restaurant... We had the all inclusive package and have to say we generally enjoyed the food on offer... My wife and I also used the spa separately, and it was a nice experience... We had the couple's massage, but they did it at different times to accommodate us as one of us had to look after our new born...
  • Tulip063
    Tulip063
    Apr 2023 2 contributions
    ...Johnathan was amazing, he got my girls up singing karaoke, us all joining in aqua fit, we played bingo, girls played darts, bowls, he was so friendly and always had a smile on his face and stoped for a chat when he saw us around the resort... The spa treatment was 10/10, we had a couples massage and felt so relaxed afterwards... Javed the barman was so friendly and made us some very tasty cocktails and was always smiling and chatty, Steve a waiter from the restaurant was such a gentleman with a fantastic sense of humour... We never had to wait to use the water sports equipment and had plenty of different things on offer, also a trip out on the glass bottom boat is a must... The room had everything you need and was cleaned daily, my daughter loved the ducks that roam free around the grounds and would follow her around... The resort was spotlessly clean and everyone so friendly, definitely recommend staying her for a holiday...
  • Anusha
    Anusha
    Apr 2023 11 contributions
    ...Thanks to Anielle at the reservation for her prompt responses and Ayushi at the reception for the warm welcome, and one bar tender who was really nice but unfortunately he didn't have a name tag so don't know his name... Loved the self service drinks and ice cream at the buffet... Whoever decides the menu is also very thoughtful as there were nuggets, fries, or burgers and patties for kids every time... Also there is a good animation team which makes sure guests are entertained during the day and after dinner...
  • Andrej P
    Andrej P
    Mar 2023 13 contributions
    ...Thanks to the friendly and always ready to help staff, we felt very comfortable. I would like to mention the bartenders Surej, Pavi, Javed for their quick service and cheerful mood... Steev is not just very good, but he does his job superbly, and thanks to his humor, comfort is created... What I would like to say about wanted: the territory is well-groomed, there is unobtrusive daytime animation, in the evening there is almost always live sound... For us, the main thing was the location and quick accessibility of the beautiful beach...
  • Collycoyle
    Collycoyle
    Mar 2023 46 contributions
    ...Ran out of beach towels one day, there are much better places to stay and the customer service was just shrugging shoulders ...
  • Sarah R
    Sarah R
    Feb 2023 12 contributions
    ...Beautiful gardens, lovely friendly staff, plentiful food and drink, gorgeous spa. Positioned across the road from an incredibly beautiful, long, powder white sand beach... Most days but not always we were able to find hotel designated sunloungers on the beach... The Watersports were fantastic, we kayaked and our daughter water skied ( extra fee), the glass bottomed boat was underwhelming but fun... The tennis courts are tired but very functional and rackets and balls were provided... The bar and buffet staff were attentive and smiley... A few did want to participate but the majority around the two pools, especially the smaller pool amongst the gardens wanted to relax, more chilled out music vibes would be welcomed... The air con and fridge worked well, our bathroom was elderly and the shower very basic, but fine... A public bus runs every 15 minutes from just up from the hotel and took us to Grand Baie and Port Louis... Easy, interesting, cheap journeys with helpful bus conductors... We thought the hotel was really good value for money... Stunning location, great staff, lovely food... Aesthetically pleasing, just in need of a bit of investment to improve outdoor furniture and bathrooms...
  • LovetheSummer5
    LovetheSummer5
    Feb 2023 101 contributions
    ...The staff were friendly and helpful; the grounds are kept immaculate. The room was spacious with beautiful views of the grounds and ocean... The sun loungers with parasols are taken up with towels from early in the morning...
  • Caroline F
    Caroline F
    Feb 2023 39 contributions
    ...There were some issues with not enough sunbeds and umbrellas but while we were there these were added to and sorted the problem... One other point is the time between breakfast and the bar opening one can't get a soft drink or a coffee... Maybe a coffee machine and soft drinks on tap should be available to alleviate this problem ...
  • michelecV366JS
    michelecV366JS
    Feb 2023 4 contributions
    We absolutely loved our stay at Casuarina... We were made to feel really welcome... The beach is spectacular, a few steps away across a road, we loved taking a cocktail down to watch the gorgeous sunsets... Lovely large spacious room that is cleaned well every day... Have to mention the gardens which add a real boutique feel to the hotel...
  • dave b
    dave b
    Feb 2023 2 contributions
    ...We had a superior inland view room which itself was very spacious and clean, very big bed a table and chair to relax in, maybe a second chair could be added as well otherwise you will have to sit on the bed or the bench thing at the end of the bed. Bathroom well shower room was spot on again spacious and clean... All rooms have either a balcony or a small terrace area with a couple of chairs and a small table, adequate for us as we were just a couple travelling... The accomodation buildings are so unusual and very picturesque, the gardens which Casuarina sits on are amazing and very well kept... Beach is just across the road and there is a crossing so you can safley get there without risk... The beach however is not the biggest in the world but is adequately sized, if you are looking for white powdery sands and the ability to run into the sea this is not the place for you, there are lots of coral so the need for swim shoes is a must but other than that all is ok with the beach, there is plenty of shade if you feel the need to escape the sun for a while...
  • RobDelves
    RobDelves
    Jan 2023 5 contributions
    Pros: The waiting and housekeeping staff were excellent and hardworking... Not enough umbrellas around the pool, so much so that some people were dragging their sunbeds across a pathway to get some shade thus blocking access...
  • dogsegg
    dogsegg
    Jan 2023 172 contributions
    Slightly dated accommodation but clean and comfortable all the same , food good if sometimes a bit repetitive , pool area doesn’t have enough sunbeds for the number of guests but again the pools are good , the beach area across the road is a bit shabby but that’s because of the build up of seaweed brought in by the tide , I’m not sure how many times it is maintained but it could be better , for travelling out there is a bus stop you can get the number 82 into Port Louis or grand baie , the bus option to get anywhere of interest to you is a bit difficult but can be done with a bit of research ,the taxi,s are available but are very pricey unless you are in a large group and you can barter a price down a little , they are more interested in offering an 4-5hr package taking you to spots and staying with you rather than a taxi ride to where you want to be , in a group that doesn’t work out to expensive but solo is quite a hole in your budget ,on the whole it’s a good resort looks smaller than it actually is lots of wild life about ,most of the guests are French or German and Indian and can be hard work coming from a Brit that’s not to be underestimated , but you will get a hello or good morning .the staff are mostly very friendly and are good especially at the front desk ...
  • Matt
    Matt
    Jan 2023 1 contribution
    This is a lovely hotel set across a main road from the beach. The rooms are spacious and comfortable, the staff are friendly and helpful and the food is decent with lots of choice for breakfast, lunch and dinner... And there is music playing for a lot of the day and early evening, europop mostly (not our thing but ok) and for us, it was too loud to be enjoyable... Apart from this, it’s a very nice hotel in a great spot... We would have no problem coming back but would probably avoid the bar and pool when the music or compère is at full tilt...
  • aussie-travellerbug
    aussie-travellerbug
    Dec 2022 76 contributions
    We stayed a week at Casuarina resort and our stay far exceeded our expectations... What a surprise we had when our room was so much better… amongst many other things!... Firstly, our room was a fantastic size, plenty of space for our luggage... Sure, the shower may have needed a bit of an update and the aircon was a little noisy, but it was kept immaculately cleaned by our room attended Shameena - thank you so much!... Plenty of local food options each evening… we love the opportunity to eat the local dishes!... We also appreciated that drinks (beer, red and white wine, soft drinks) were available on tap at the buffet!... The facilities are excellent considering this is a 3 star hotel... We had a couples massage at the spa and believe we had great value for money in comparison to more expensive hotels on the island... We enjoyed the private spa pool (beautiful and private) as well as the hammam sauna... There are two pools available to all guests as well as an area of beach with banana chairs at Trou aux biches directly opposite the hotel (you need to cross the road)... Mon Choisy beach is only 10min walk down the road also - in my opinion, one of the best on the island!... Thanks to all of the staff that made our stay so enjoyable!...
  • Mobile13303605288
    Mobile13303605288
    Nov 2022
    ...Hospitality is too good,from security to reception and also housekeeping people even gardeners very good nature and very cooperative. Good hospitality from Mr Ashley , Mr Manav and Chef Sunil and all restaurant staff...
  • Erika and Robert
    Erika and Robert
    Nov 2022 3 contributions
    A very nice resort with well equipped and spacious rooms... A lot of activities and loud music around the bar and restaurant the hole day and evening... It's a Resort if you want to be entertained but there is no quite spot to find even at the beach because if the aqua sport activities next to the lounges... Staff on the reception and especially Akshita was very helpful to find a solution for us... If you looking for a active holiday this resort offers you a great value for money...
  • kevin D
    kevin D
    Oct 2022 1 contribution
    I would like to wholeheartedly thank Casuarina for the excellent service delivered during our short within the establishment, hence allowing us to have a great beginning of summertime in Mauritius... Richeeta's innovativeness to provide us a very reasonable day package only demonstrates the very care and concern she has for both the establishment and the guest... Karishma's and Laurencia's zeal were very commendable in the manner they welcome us, showing us to the eating area, processing our request in due time and ensuring that all our needs were met... I thoroughly recommend this wonderful establishment to you all...
  • SheilC
    SheilC
    Oct 2022 85 contributions
    ...The food was amazing and we had a fun day at the swimming pool. The spa was perfect way to relax... The beach is just across the hotel and we spent a day there too... I was surprised with a lovely birthday cake made by the chef and waw wished with singing by the entertainment team... This is my 3rd stay at this hotel and it never disappoint... I would like to Thank all the staff wholehearted to make our stay memorable...
  • Joe B
    Joe B
    Sep 2022 15 contributions
    ...Me and my girlfriend visited this hotel for 10 nights(11-20 sept 2022) and have to say we enjoyed it,upon arrival we were greeted by friendly staff,taken to spotlessly clean room(and as promised)view of the sea. Room was cleaned daily,towels changed daily,nothing was to much trouble,unlimited supply of alcohol(from 11am-11pm),food was plentiful(the place to be if you love a salad),the meals were normally rice or pasta based with various fish, chicken lamb or beef dishes to supplement but we thoroughly enjoyed the meals(desserts put our desserts in England to shame)... There was never a problem getting a lounger as there were 2pools... Opposite the hotel(as advertised)is a very nice beach (but the better one is in mont choisy which is an approx 15 min walk from hotel.All in all a pleasant stay with staff who went out of their way for you.2 pieces of advice,if going in sept(bring autumn clothing)as it turns chilly in the evenings when it rains(secondly)there are better places to visit than the capital (port Louis)which in our opinion was very run down and seedy...
  • Doreen C
    Doreen C
    May 2022 2 contributions
    The hotel was quite nice and the staff were very friendly and couldn’t do enough... During the week the hotel was quiet and easy to grab a sunbed, however from Thursday until Monday the hotel was full to the brim with locals and their families... The hotel only seemed to cater for them, with very loud Bollywood music etc...
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So R wrote a review Today
2 contributions
Very very bad experienced.First of all no welcoming from reception staff and no welcoming drinks.A 4 star hotel resort they have just 20 Sunbeds and just 4 6 umbrellas.So if you want to have a sunbed with a good umbrella you must wake up at 6am and if you will be on day use for sure you will not have places you will sit on the wall along the pool.Ordered a pinacolada as if we got milk. The glasses very dirty ..bar staff and service was catastrophic..so if you are a mauritian you will not get service just foreigner will get service. We have to walk 5mins to order a drink and take it ourself. Met a Man Manager at buffet restaurant with a green Tshirt told him all these ,he just look at us and said he can"t do anything about this..wow what a managment reaction!!!.we went to many hotels and pay the same price but Casuarina was the worst one.For sure the last.Not recommended at all else you will regret your money
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Date of stay: December 2023
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Trip type: Traveled with friends
Room Tip: Don't choose Casuarina
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Michael W wrote a review Dec 6
Chester, United Kingdom18 contributions
We found the hotel a huge disappointment, we were expecting an international tourist hotel and found it to be a hotel primarily marketed at the local population who on most days outnumbered the tourists. The hotel sells day packages ranging from a few hours to full weekend stays this results in the swimming pools, bar and restaurant being swamped with people on some days, especially at weekends when the hotel is akin to a 1980s 18-30 Ibiza hotel. The food was okay for the first few days but soon became repetitive with the same offerings on most days, grilled Marlin and Chicken are staples, by the end of our two week stay it was difficult to face. The hotel is very noisy starting at 11am and carrying on till 11pm so if you are unfortunately assigned a pool area room like we were it eventually becomes too much to bear, we did get another room but it was of a much lower standard . A number of large receptions were held during our stay, in the old fort next to the swimming pool. On these occasions the din is deafening, part-eaten food plates are discarded around the pool area and left overnight before being cleaned up later the next day, a good food source for the rats that were seen around the area at night time. There are numerous trip hazards around the bar and pool area which gets exacerbated when wet which is most of the time, not good for anyone with mobility problems. Most of the poolside beds are broken and of poor quality and not enough for the number of guests. Fortunately we had the beach to escape to which is beautiful white sand and great for long beach walks, just watch out for coral and sharp stones, beach shoes are recommended
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Date of stay: December 2023
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Trip type: Traveled as a couple
Room Tip: Your all inclusive package stars at 2pm so if your arrive before hand you will just have to hang...
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Steve wrote a review Dec 4
London, United Kingdom5 contributions
The food and staff were pleasant . The alcoholic are poor . We booked through blue bay travel .. after 1 day my wife fell ill and was taken to the hospital by ambulance and was diagnosed with a chest infection which she spent 2 days in hospital with . We had booked a trip through maurjet which were representing blue bay as a local company . We booked a boat trip and made them aware my wife wouldn't be able to attend and would like a refund due to this . 3 weeks on and I've been contacting Nuneedie who assures me the refund was paid . AVOID THIS COMPANY and book with the company located on the nearby beach who are 1/3 of the price !!!
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Date of stay: November 2023Trip type: Traveled as a couple
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 2 days ago
Dear may19790123455, Thank you for your review. We are glad to learn that you found the food and hotel staff pleasant but had issues with the alcoholic drinks. Had you informed us, our Bar and Restaurant Staff would have been pleased to be of assistance to give you satisfaction. As for MauriJet who is your handling agent, we would recommend that you contact them directly to advise them about your doleances. Looking forward to welcoming you back. Regards Rajesh Buton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amruta wrote a review Nov 2023
2 contributions
We had a perfect stay at the resort, it’s clean and well maintained, just across the beach. Good service and polite staff. The food was good too. Special thanks to Sandee, chef Sunil Dutt, Khushboo Trivedi and Pratima. Would definitely recommend resort for your trip!
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Date of stay: November 2023
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 1 week ago
Dear 9Amruta, Thank you very much for your review. We are delighted to hear that you had a most enjoyable stay and that you cold avail of many aspects of our property. We look forward to hosting you back in a near foreseeable future for another memorable experience. Best Regards Rajesh Buton
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Joanna L wrote a review Nov 2023
Mauritius1 contribution
+1
I've rated excellent because of the Spa and massage of Mrs Rajnee, for a first experience it was amazing warm welcome and feel the real nirvana and the hammam too good... highly recommend these hands i shall give a 20 over 10... Restaurants: lunch was good 8/10 Amenities: 6/10 need to wait too long for a towel... Overall the spa made me forget about everything.... Personnally i shall booked only for the spa as a resident... for a day package.
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Date of stay: November 2023
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Trip type: Traveled with friends
Room Tip: My experience for a day package recommends the Spa.. private hammam private pool... special...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 1 week ago
Dear G2249MYjoannal, Thamk you for your comments regarding your stay at the Casuarina Resort & Spa. We will be sure to share your valuable feedback with our Spa team who was given an outstanding score and to the F&B staff also for the lunch. However, we are disappointed to learn that our amenities were not exactly to your liking.Rest assured that this towel issue will be escalated for the concerned department for follow and address with immediate effect. We look forward to welcoming you back for a more positive experience. Best Regards Rajesh Buton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kevraquet wrote a review Nov 2023
Fareham, United Kingdom77 contributions
Loved this hotel . Rooms are large and well equipped and re stocked every day. Food was excellent ,very curry based but loved the food. Beef was some of the best I’ve ever had.hotel was clean and lovely gardens.pools were very clean.beach nearby was nice but a bit rocky underfoot. Highly rate the hotel staff BUT!!!! We had an issue. Over a two day period we had 140 local children descend on the hotel taking over one of the pools and leaving it in a murky condition.the first week we had another big group of locals who basically drove us out of the hotel.my message here is to the ivasive manager of the hotel. You cannot do this to international guests who are paying big bucks and subsidise locals to come in and ruin our holidays. The choice is yours , international guests with money or locals.The fact we were not warned of any of these visits is unacceptable .this kind of business acumen will cost this hotel its star rating with no chance of getting four stars. We will never return to this hotel because of this, and not be able to recommend it.it’s a shame as staff are great just bad management.
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Date of stay: November 2023
Value
Location
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Trip type: Traveled as a couple
Room Tip: Be mindful this hotel sells subsidised rooms to locals who can be disruptive and very noisy in...
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2 Helpful votes
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 2 weeks ago
Dear kevraquet, Thank you for having taken the time to review our propertyu. We are glad to learn that you had an overall enjoyable experience and that you appreciated many aspects of our property. However, we regret to hear that your stay was tainted with the issues you raised concerning the locals. Thanks for highlighting this point and rest assured that we will be evaluating your grievances at the next management meeting. We look forward to welcoming you back for a totally positive experience. Best Regards Rajesh Buton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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debs l wrote a review Nov 2023
North Wales, United Kingdom60 contributions
+1
We arrived had a fabulous reception hotel room was everything we needed and was kept immaculately clean. The gardens are beautiful the ducks roaming the gorgeous coloured birds. I had a few chats with one of the gardeners. I am not a fussy eater but my husband is But we spoke to Sunil the chief and he accommodated his requests, the meat is 99% on a bone. It's not the fault of the chiefs etc they can only work with what they are given. Breakfast amazing fresh eggs & bread. Pot of tea if you ask. Around the pool was great with fab sea views I'm usually a beach person but it's only a strip of sand and the sea is very stoney We used the bottomless boat trip for free sadly the coral is dead The bar staff were amazing never had to wait always friendly The whole staff were really great. Outside of the hotel The buses were a treat we loved the bus hoping sometimes to go in the wrong direction 😂 the locals and conductors were so helpful. We only used a taxi once coming back from Grand Bay and were charged 600 rupees. We exchanged our money at Weston Union and the airport for better rates. VJ trips he sells them on the beach we booked 2! The 1st was the dolphin's trip It was a total washout it didn't just rain that day it poured it should have been cancelled at one point we were the only Katermaran in the sea, and we asked to go back etc to be told no! It was one thing after another one engine broke we ended up getting coaches back..! J had promised us if the weather was bad we would go another day! When I spoke to him on the beach he gave us a free trip to swim with the turtles which was great. We did the monkey trip was well enjoyed that & met some lovely people on our trip. The weather was sunny but we also have quite a lot of rain but you can't do anything about that. I can't speak for others we had a great time. The big venue tent they have up for whatever went on in their I think should be used for entertainment for the whole hotel it seemed a waste.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: If you like to watch tv as some do whilst away news & music only for English. If you want a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 2 weeks ago
Dear debsl445, Thank you for having taken the time to review our property following you recent honeymoon stay there. We are glad to learn that you had an overall agreeable stay and that you particularly appreciated the rooms, gardens and our breakfast. We hope to hve the pleasure of welcoming you back soon.. Best Regards Rajesh Buton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Keith j D wrote a review Nov 2023
New Brighton, United Kingdom76 contributions
+1
We have no complaints at all from this hotel . Staff were helpful and nothing was too much trouble. The manager will assist if you have any issues. Better to ask than wait till you return to complain. Even as a person with a diet restriction the Restaurant manager will make sure that these conditions are catered for. The ever wonderful Brahma made my sugar porridge daily. Even provided cinnamon without added sugar . Breakfast is great even for vegetarians with crepes and fantastic fresh bread. Even their vanilla tea is refreshing. As for most visits abroad take your own T-bags for a taste of home. Every day there were vegetarian curries, loved the generous use of lentils and pulses. There were always fresh veg and vegetarian soups. On Diwali extra effort was made with even more great touches. The grounds are constantly kept brushed tidy by the garden lady and the white wall painted carefully by the hard working painter. The pools are fine and never found it a challenge for a sun bed either during the day or the on the patio areas for an eventing tea or coffee. Just watch out for the rather entitled English folk who would bag the best seats for themselves and pompous cronies even when they were not there. The beach is fine if you take some shoes to work safely over the very few rocks under the water . No issue if you wish to swim as the water is nicely tepid and waves are few.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip: Road makings are virtually the same as the UK , and driving on the left. It would be difficult...
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 2 weeks ago
Dear keithjd2014, Taking the time to leave such a great review about our service has really made our day. We always aim to delight our guests with our customer service and our attention to details and it seems that we hit the mark with you. It's great that learn that we delivered on our promise to WOW you with many aspects of our propertu such as food, grounds, pool, beach, staff etc.. We can't wait to have the pleasure of hosting you back soon for another great experience. Best Regards Rajesh Buton
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LovetheSummer5 wrote a review Nov 2023
Sutton, United Kingdom101 contributions
+1
An excellent resort. We had a lovely room with decent sized balcony offering a side sea view and gardens/car park. The grounds were kept spectacularly clean as was the Hotel itself. We were fully inclusive and found the food to be of a decent standard. No complaints. The entertainment was mostly in French and was rather loud but …. hey …. go with the flaw.
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Date of stay: June 2023
Value
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Trip type: Traveled with family
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 2 weeks ago
Dear LovetheSummer5, Thank you for your review. We are delighted to read that you had an enjoyable stay and could avail of many aspects of our property. We loo forward to welcoming you back soon. Best Regards Rajesh Buton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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FrequentVirgin wrote a review Nov 2023
London, United Kingdom81 contributions
+1
Where to start, there is so much wrong here. First lots of UK flights arrive very early in the morning, as Cockney Dave states, they do not offer you any drink or food.  I completely understand the 2pm earliest availability of rooms as my parents ran a holiday accommodation business, but the food & drink situation is just mean,  particularly as many all inclusive guests will go on excursions where food is included and meals at the Causarina will not be required although already paid for via the all inclusive package hence why you shouldn't have to wait from breakfast on the airplane at between 3 am & 5 am and the evening meal at the hotel that starts from 7pm or pay the equivalent of £18 pp for a mediocre lunch buffet on your arrival day. None of this is notified to customers before arrival. Air Mauritius also rip you off, you can check in 30 hours before when seat choice is normally free on any other decent carrier but A M split up families and then charge you a minimum of £20 pp to have seats together.  They class these seats as extra comfort but they are no different to the seats you are originally assigned. The area around the pools is incredibly dangerous when wet, which is nearly all the time and when wet or damp a lot of the other common areas are also very slippery, even when wearing appropriate footwear.  I suppose people slip when moving to the loud EuroPop. There was a water leak in our bathroom & I nearly broke my ankle slipping on the accumulated water in the middle of the night which hadn't been there during the day.  Everywhere is pretty clean but nothing has been maintained in years, just because there is fresh white paint on the walls doesn't mean they are in good condition beneath it.  Did I mention the music is very loud most of the time? Food & drink are OK on your first couple of days then you realise the food is very repetitive and often dishes that should be served hot are in fact lukewarm or cold.   It is a good job the Tree Tops a la carte is a freebie extra, ants in the bread, cockroaches around the tables and a cook who doesn't know the difference between rare, medium & medium well done steak preparation.  I say steak but it wasn't fillet, rump, sirloin or ribeye, more like what my Mum would call stewing steak. Not cooked as expected it had a movement akin to liver.  I asked for medium well done & received rare at first, my husband also received rare & had asked for medium, unlike me he can stand a bit of blood & ate it, I asked for mine to be cooked some more, there were 2 pieces of meat on the plate along with fries & green veg. The plate was returned with one piece of steak burnt on the outside but still blood red on the inside and the other piece had not had any additional cooking, the fries were the originals and now cold & limp as was the veg. My husband had finished his meal and I couldn't send it back to the kitchen for a 3rd go on the grill. The belligerent cook came out to speak with me & was incredibly rude, he would have told you black was white if that was what he thought. We didn't finish our meal & we left.  Buffet manager Steve & Chef Sunil were really apologetic and wanted to do me a new steak from the buffet restaurant, but the moment had gone.  They were incredibly nice and tried to put things right but as I say it was too late to put right and I didn't  want steak at 9pm at night. Then the karaoke started, did I mention there was lots of loud music, I don't remember booking a Club 18-30 but perhaps I misread the hotel description. Cocktails & all inclusive drinks, very little choice, there is one daily cocktail and lots of rum or gin with the addition of a mixer, like gin & orange which is apparently a cocktail.  They offered a Vikram cocktail for a few days, white rum, orange & passionfruit juices, grenadine and a shot of lemon juice, then it was off the all inclusive menu - strange I could order all of those items individually & mix them myself in a glass but they wouldn't mix it for me as the Vikram was off the all inclusive menu.   Iced coffee, another enigma, you can have ice, you can have a coffee made but iced coffee is not an all inclusive  - so order the 2 separately & make your own - go figure? The food combinations were strange, always a good selection of curries & rice, pasta & a sauce, then there was a roast meat - beef, pork or lamb but no veg or potatoes. Sometimes there were baked squashes & marrows but no green beans, carrots, broccoli or any form of potato.  Completely caters to the French, and even I got a bit fed up with traditional Mauritian food day after day.  The best things were the fresh daily bread, crepes, omelette and ice cream. There is no English breakfast tea & coffee is hit or miss. Plus there was no loud music at breakfast.  Bonus! Do not come to this hotel if you have mobility issues, there are lots of stairs and very uneven and slippery surfaces.  Also an HSE issue - if you are on the 2nd floors of some blocks and there were to be a fire around the stairs on the 2nd floor there is no means of escape apart from jumping over the side of the building, I pray this never happens but surely they cannot let rooms with no exit in the case of fire. I can agree with every complaint & moan all the other less than happy holidaymakers have and I'm sure my list is not complete but I'll just state I won't be coming back nor would I recommend, particularly as 2 days running, one of the 2 small pools was handed over to 30 + over excitable kids to have fun for a few hours.  Very honourable, altruistic & a great gesture for community relationships but it would have been even better to let your guests know in advance rather than just have the kids and loud music descend on their hard earned holiday time.  This is an 119 room hotel with 14 sunbeds available around one pool & perhaps 20 to 24 around another small pool.  The beds get reserved even though the pool rules state not to reserve beds.  The pools are difficult to enter and exit for those not steady on their feet. Final insult to injury on exiting our room & requesting a porter, the porter enquired if we intended to tip him before he would take our cases wtf???!! I know these people are not paid very well & we always tip but to be asked to tip before any service has been provided is unacceptable.  We were later told he wanted us to change the Euro coins he had received into Rupees but that was not what he said plus what good are Euro coins to us, about as much good as they are to him I expect. Then we learned there was a picnic box available FOC to guests checking out to tide them over for the late flight, it is offered on the QT to those guests with a face that fits and not all departing guests.  Very much an us & them situation. There is a lot wrong with this resort but of course anything done to bring it into the 21st century will put up the price.  I know if I get a reply it will be something along the lines of why didn't you tell us but these are the basics that you are not getting right, you run the hotel you should get it right it is not the duty of guests to tell you what the basic requirements for a hotel are. Plus even though you were party to an incident you are told that you were mistaken about the events that occurred. or what was said.  
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Date of stay: November 2023
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rajesh BUTON, General Manager at Casuarina Resort & Spa
Responded 2 weeks ago
Dear Frequent Virgin, We greatly appreciate the time you have invested to compose a measured and balanced overview based on your recent stay at the Casuarina Resort & Spa. We were extremely disappointed to hear that we did not live up to your expectations as we strongly believe everyone deserves the very best holidays experience in every aspect and, whilst we wished you had more agreeable stay, it is feedback like this which will help us improve and learn from any misunderstandings or oversights. We regret any deficiencies and the lack of attention of some of the staff you mention which is totally out of character for them and not consistent with the vast majority of reviews which lauds the honourable endevours of our team. You allege that there was a picnic box offered on departure to those guests "with a face that fit". In this instance, we politely and respectfully refute your allegation because the only picnic box which we offer is in replacement of lunch not taken. This concerns guests of every nationality who are on All Inclusive basis and go out on tours or excursions. The comment you made appears to be based on conjecture, unfounded, baseless and unfortunate in the respect that the tone of your allegation has steered our readers in a totally different direction. Our door will always be open to you should you wish to visit our property in the near foreseeable future. Best Regards Rajesh Buton
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$102 - $229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
casuarina hotel mauritius, casuarina hotel trou aux biches, casuarina mauritius, casuarina trou aux biches
LOCATION
MauritiusPamplemousses DistrictTrou aux Biches
NUMBER OF ROOMS
109
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CASUARINA RESORT & SPA $139 ($̶1̶8̶2̶) - Updated 2023 Prices & Hotel Reviews - Trou aux Biches, Mauritius

Frequently Asked Questions about Casuarina Resort & Spa
Which popular attractions are close to Casuarina Resort & Spa?
Nearby attractions include Z'ile Beach (0.5 miles).
What are some of the property amenities at Casuarina Resort & Spa?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Casuarina Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Casuarina Resort & Spa?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casuarina Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Casuarina Resort & Spa?
Conveniently located restaurants include Refresh Restaurant Pizza Bar, L'Ananas, and Le Pescatore.
Are there opportunities to exercise at Casuarina Resort & Spa?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Casuarina Resort & Spa have airport transportation?
Yes, Casuarina Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casuarina Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Casuarina Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Casuarina Resort & Spa?
The staff speaks multiple languages, including English and French.