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Angsana Balaclava Mauritius

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Le Goulet Rd Baie Aux Tortues, Balaclava, Mauritius
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$427
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Free cancellation until 01/01/22
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Traveler (1879)
360
Panoramas (13)
Room & Suite (460)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 08/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 08/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 7 hotels in Balaclava
Location
Cleanliness
Service
Value
Travelers' Choice
Touch turquoise lagoon waters. Wiggle your toes in warm golden sand. Feel the sweet scent of local frangipanis in the comfort of your luxurious spacious suite. Nestled in a secluded cove in Turtle Bay, just next door to the lovely tourist village of Grand Baie, on the picturesque North West coast of the island of Mauritius, is a tropical oasis where luxury blends with stylish rustic elegance and wellbeing, Angsana Balaclava Mauritius. With 54 stylish suites and a lavish Imperial Pool Villa, featuring private infinity pools and hammams, jet pools, an award-winning Spaand Wellness Centre, delectable gourmet offers, world class conference facilities, exhilarating experiences on tranquil lagoon from water-skiing to kayaking and wellness retreats, you will find here the answer to your ultimate quest for a perfect tropical lifestyle and re-invigoration.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Secured parking
Wifi
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Private pool
Saltwater pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Bicycles available
Boating
Canoeing
Snorkeling
Windsurfing
Aerobics
Billiards
Bowling offsite
Fishing
Table tennis
Water park offsite
Board games / puzzles
Children's television networks
Highchairs available
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Outdoor furniture
Sun loungers / beach chairs
Sun umbrellas
Butler service
First aid kit
Umbrella
24-hour front desk
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Extra long beds
Bidet
Dining area
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Lagoon View
Great View
Languages Spoken
English, French, German, Hindi and 1 more

Location

Full view
50Car recommended
Grade: 50 out of 100
15Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
1880Reviews54Q+A100Room tips
Traveler rating
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Popular mentions
Aldaweish S wrote a review Nov 2021
Jebel Ali, United Arab Emirates1 contribution
Overall, it was a very nice relaxing stay. We enjoy our session at the Spa , especially the multi jet pool. Our suite with the private pool and with a splendid view was awesome. The only bad experience that we had and I believe this should not happen at the time of check-in. It took us 2 hours from the time we arrived to get to our suite. upon check-in, we were greeted warmly by a gentleman name Kiran, who introduced him as the incharge of the Reception. He took our passport and invited us to do an Antigen test and accompany us back to the sitting area to complete the check-in formalities. We were not offered any refreshing towel nor any welcoming drink. He was talking to a girl, i believe she is new and he was explaining him in another language which we did not understand and then both started to smile. We found that rude. After waiting for 30 min, I went to meet the gentleman Kiran. I was informed by him that my suite is not ready and I will have to wait, I said I was already waiting for nearly 30 min and is already 14:00 pm. The response that I received from him as a manager was very astonishing, he told me he will not be able to do anything, I have no choice than waiting. He even told me that If I have an issue he can call the Manager in charge and I can discuss further with him. Also he occasionally was calling me brother, in every conversation he was calling me brother. I was feeling embarrased as I already have my brother and why this gentleman is calling me brother. As a recomendation for a luxury hotel like Angsana, i believ the staff should respect the guests and not trying to make relationship with them, If calling me brother and giving me my suite after 2 hour then no thank you sir. Call me by my name and give me my suite on time would make me happier. My wife wanted to be at Angsana and was very exsiting for that stay I did not infomed her anything and stayed. A big thank to Arvin and ajay, who treat us well and make our stay a memorable one. On our check-out, the same gentleman, Kiran, came to fetch our luggage, I believe the hotel lack staffing thats why the Manager came to collect my luggage, but thats ok for me. The check-out took more than it expected as the gentleman told me that he need to verify the mini bar first. Our car was waiting, I told him we are in a hurry if he could do a bit quick, he said I have to wait and if I want I can put a feedback on trip advisor, so that th upper Management can take some action and the situation will remedy for the guets and for him as well. I looked at my wife and said,wow are we really in a hotel or what. I will recomend the hotel only for its spa and private pool suites. I hoe things get better for our next stay.
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Date of stay: November 2021
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Response from Paul van Frank, General Manager at Angsana Balaclava Mauritius
Responded 5 days ago
Dear aldaweishs, In a first instance, I would like to take this opportunity to thank you for having taken both the time and the trouble of sharing with us your feedback, pursuant to your recent stay at “Angsana Balaclava Mauritius”. On a positive note, we are delighted to learn that you had a “very nice relaxing stay” and that you found your Spa session, as well as the Hydro Therapy multi jets pool experience to have been to your entire satisfaction. In addition hereto, we are happy to learn that you found your Suite with private pool and the view to be “awesome”, which is much appreciated. Also, I am most grateful to you for your kind appreciation of our team members, Arvin & Ajay, from our Food & Beverage department, which is highly motivating and will, undoubtedly, inspire us to strive to achieve greater heights of excellence in our services. On a different note, I am extremely sorry, that you found the services rendered at the Front Desk, be it upon your check-in, as well as upon your check-out to be totally dissatisfactory and it is clear that they fell well beneath the expected standards short. Furthermore, I wish to convey to you my most sincere apologies for the unprofessional and totally unacceptable behavior displayed by Kiran, at the Front Desk on both occasions. In this regard, I can assure you, that this does not represent our norm, especially, as we have very clear cut procedures that need to be upheld by all at all times, when dealing with our most esteemed guests at the Front Desk. Meanwhile, I have discussed this important feedback with the parties concerned, so as to avoid any such occurrences from taking place again in the future, for the benefit of our discerning guests. Consequently, once again, I profusely apologise for the above mentioned shortcoming . Having said this, thank you for your feedback which is treasured and will inspire us to further improve our service standards with a view to reaching optimal guest satisfaction and as such, I am very sorry for any lapses in services rendered. However, I do hope that you will give due consideration in granting us another opportunity to make amends with a view to, hopefully, welcome you back in the future. Remaining always at your service! With best regards, Paul van Frank General Manager
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Jat wrote a review Nov 2021
3 contributions2 helpful votes
We have booked for 2N. While we had made a request that we won't be able to wait too long at the reception to check in as we had an infant, and we even got a reply from someone responsible that communication was made in that respect and needful will be done. However, we still waited for more than 1.5 hours and our room was still not ready and after the booking agency spoke with someone responsible, still the later could not confirm at what time the room would have been available. I had to fill in the forms again and provide IDs which I had already provided via email before -I believe there is a lack of communication between the reservation team and front office. There was no refreshing drinks for any customers and lots of birds droppings at the reception. When I enquired with the front office, the guy told me that he works in the marketing department and he is only replacing here as they don't have enough staff, and this is high staff turnover. I came for holidays and not to listen to the management's problem. I cancelled my booking via the agency after it was confirm that they can't say at what time the room will be available and I preferred canceling the booking. The other front office guy even told me that if I can cancel, then it better. A proper approach would have been, to ask the customer to go and enjoy the activities, offer a drink at the bar and when the room is ready, they will contact us. I had to feed my baby in that dirty reception. On the contrary, the front office guy told me that they are low in staff, don't have welcoming drink and can't say anything about when the room will be ready. To note on the agency website, check in time was 2PM and our room was not ready at 4Pm and we decided to leave this place. Having stayed at many 5 star hotels in Mauritius, I can say that our experience was not reflective of a 5 star standard at all. WE WERE VERY DISSAPOINTED AND IT IS VERY DIFFICULT TO DIGEST THIS EXPERIENCE. Now i am reading the other comments and came across bird droppings in the room and pool, luckily we left that place and check in to another true 5 star hotel on the next day to forget that very bad trip at Angsana.
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Date of stay: November 2021
Service
1 Helpful vote
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Response from Paul van Frank, General Manager at Angsana Balaclava Mauritius
Responded 5 days ago
Dear JatWen, On this occasion, I would like to thank you for having taken both the time and the trouble of sharing your recent experience at “Angsana Balaclava Mauritius”. In this regard, it is indeed, most regrettable, what transpired upon your arrival at the Resort on November 20, 2021, was not at all to your satisfaction and thus, clearly, did not meet with your expectations. Whilst I fully appreciate the fact, that when you made your booking at our Resort, you requested for an expedient check-in, especially, being accompanied by a baby, which is totally understandable, most unfortunately, as a result of the high occupancy experience at a time, we were unable to comply thereto, despite our best endeavors. Having said this, there is no excuse for the poor services provided by our Front Office staff at the time nor for their lack of professionalism and attention to detail, as one would have expected. Given the seriousness of the matter, I wish to give you my personal assurance, that, in the meantime, this subject has been raised and discussed in detail with all concerned, so as to avoid any possible recurrence of a similar nature. Once again, I wish to offer you my most profuse apologies relating hereto. As to your comment made in respect of the lack of cleanliness at our Reception, I truly regret any inconvenience experienced resulting therefrom, even though, our Housekeeping team see to it that, under the watchful eye and supervision of our Executive Housekeeper, the highest standard of hygiene and sanitation are maintained at all times. In closing, I am extremely sorry, that you decided not stay at the Resort, which is most unfortunate. However, thank you again for your valued feedback, which can only serve us better in our continuous efforts to overcome any shortcomings, in order to deliver the finest level of service pledged by us. With best regards, Paul van Frank General Manager
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Ameer M wrote a review Nov 2021
3 contributions3 helpful votes
Booked a luxury ocean pool suite and was very disappointed from the start till the end. The disappointment started from the continuous droppings from pigeon on the balcony which made it not accessible at all during our stay. Though the housekeeping would clean it, after 1 hour the balcony would again be infested with the droppings. This prevent us from enjoying the balcony as well as the ocean view. We could not even enjoy the pool which was very cold. We made several complaints and the pool was never heated even after meeting the GM who assured us that needful would be done and the pool would be heated to 29 degrees. However, the pool never reached 29 degrees and it remained very cold. We preferred to stop the complaints as it was useless and we did not come to the hotel to spend our time on complaints. The worst was still to come. At night we thought we were in the spiders nest. Several big spiders were seen on the ceiling and one even dropped on the bed. The TV remote control did not work even after being replaced. The TV could only be turned off after removing the cable. The breakfast had very limited choice and replenishment was not done on time as cheese was only brought after i finished my breakfast. All above was addressed to the front office team and we even requested to change the room but was told all rooms were taken. The only positive thing which i will remember is Kiran who was always to our attention. Hope the review brings some improvement.
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Date of stay: November 2021
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1 Helpful vote
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Response from Paul van Frank, General Manager at Angsana Balaclava Mauritius
Responded 3 weeks ago
Dear Am3er55, In a first instance, I wish to take this opportunity to thank you for having taken the time of sharing with us your valued feedback, pursuant to your recent stay at "Angsana Balaclava Mauritius". It is most regrettable, that from on overall point of view, you did not find your experience at our Resort to be to your satisfaction. With regards to your disappointment resulting from the bird droppings found on the balcony of your Suite, I feel it only appropriate to mention, that in respect of the presence of birds, Mauritius enjoying a sub-tropical climate and being located in a unique semi-open layout, surrounded by plush gardens, birds tend to fly within the vicinity and in all sincerity, it is extremely challenging to avoid the presence of any birds. In addition hereto, it is worth highlighting, that the Rivulet Bird Sanctuary is located only some 20 minutes away from the Hotel and houses migratory birds from Siberia during the year. Having said this, we have installed dedicated platforms at different locations within the Resort, with a view to minimizing the presence of birds. In any event, we are extremely sorry that you were inconvenienced by the presence of birds during your stay with us. In terms of the comment you made in regard of the private pool in your Suite, I would like to point-out that the private pools of our “Luxury Oceanfront Pool Suites” & our “Luxury Beachfront Pool Suites” are temperature controlled at 29 degrees Celsius in the Mauritian winter, for the convenience of our esteemed guests. On the same subject matter, after having carefully double checked our records and as confirmed by our Chief Engineer, when we verified the actual temperature of your pool prior to your arrival, it was recorded at 29.5 degrees Celsius. The same was actually also shared with you, when I, personally, met you outside your Suite during your stay with us and when, on that occasion, you mentioned, that you did not find the temperature in your pool to be to your expectations, I did, in fact, immediately contact our Chief Engineer and instructed him to increase the temperature to 31 degrees Celsius, which was promptly executed. As it so happens, a little later the same afternoon, I even came to meet you when you were enjoying a swim with your spouse in our lap pool, during which, I reconfirmed the aforementioned to you and you even responded, that this was fine. Furthermore, it is noteworthy, that even after increasing the temperature in your pool, as shared with you during our initial conversation, I, respectfully, took this opportunity to share with you that being a pool, it would take some time for the said temperature in your pool to reach 31 degrees, which you kindly acknowledged. As to the presence of any spiders in your Suite, even though, we make use of an external Contractor specialized in Pest Control, which do the needful, in order to avoid the presence of any spiders and in addition thereto, our Executive Housekeeper & his team also carefully and diligently inspects the Suites, on a daily basis, in order to maintain the highest standards, as one would expect. I am, in all sincerity, very sorry of this occurrence taking place, despite our best endeavors. By the same token, please accept my utmost apologies, in terms of the malfunction of the remote control in your Suite. With regard to your comment made ref our Culinary offerings at breakfast, I am very sorry if the breakfast was not to your contentment, however, I feel it appropriate to highlight, that our breakfast buffet consists of a hot, live & cold section; fresh & homemade pastries and breads, as well as a wide variety of fruits and cereals. In addition hereto, we also offer an "A la Carte" menu, whereby, we are delighted to make available a wide selection of breakfast items or one can also place an advanced order of their desired dish, which our Chefs are more than happy to prepare for the benefit & enjoyment of our most discerning guests. Nonetheless, I regret any delay incurred ref the replenishing of cheese on the buffet on November 1, 2021. On a positive note, I am most grateful to you for your kind appreciation of our team member, Kiran, and your words of appreciation will, no doubt, motivate our team members to always go to the extra mile in the view of delighting our guests. Once again, thank you for your feedback, which will, undoubtedly, enable us in view of our continued endeavors to deliver the finest level of service, in order to provide our most discerning guests with an optimal experience leading to total guest satisfaction. Remaining always at your service! With best regards, Paul van Frank General Manager
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Xtie T wrote a review Oct 2021
11 contributions
We booked the Luxury Oceanfront Pool Suite for an overnight stay and everything exceeded our expectation. The staff was ever so kind and helpful. The à la carte menu offered a wide variety of international cuisine. We ate so much for breakfast that we didn't feel hungry at lunchtime. The seafood platter for dinner and the complimentary mignardise were top notch. There was not a wide choice of wine by the glass but the ones we chose were excellent. Now the room.... we were simply left speechless when our host gave us the tour of the room. The ocean view from our bed was just stunning, we were able to watch the sunset and take some amazing pictures. The bed mattress and the pillows felt like cotton candy. The private infinity pool, the hammam integrated shower, the bath tub and lounge couch in the bathroom were just pure bliss. The hydrotherapy at the spa was also a relaxing experience. All in all, we had a wonderful and relaxing experience at Angsana and we would highly recommend the Luxury Oceanfront Pool Suite
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Date of stay: October 2021
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Response from Paul van Frank, General Manager at Angsana Balaclava Mauritius
Responded 3 weeks ago
Dear XtieT, In a first instance, I would like to thank you for having taken both the time & the trouble of conveying to us your experience, pursuant to your recent stay at “Angsana Balaclava Mauritius”, on which occasion you stayed in one of our “Luxury Oceanfront Pool Suite”. Having said this, we are delighted to learn, that you found both your Culinary experiences and your Suite to have been to your satisfaction. Also, we are glad to read that you fully enjoyed your Hydro Therapy Multi Jets Pool experience at our Spa. In addition hereto, I am thankful to you for your kind appreciation of our team members. Your input in this regard is truly valued and will, undoubtedly, inspire us to strive to acquire greater heights of excellence in the services rendered to our most discerning guests. Once again, many thanks for your valuable feedback and I, sincerely, hope that we will have the pleasure of welcoming you again, for yet another “wonderful and relaxing experience”, amidst us in the future. Remaining always at your service! With best regards, Paul van Frank General Manager
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Chris L wrote a review Oct 2021
11 contributions6 helpful votes
We went there for our honeymoon and our experience was magical. We had the honeymoon package where we stayed in a luxury beach front pool suite. The package included a special honeymoon dinner, a romantic bath setup, a romance butler and 60 min spa experience. The food and service were excellent. I definitely recommend this hotel if you want a relaxing and quiet stay. We will definitely go there again when we go to Mauritius!
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Date of stay: October 2021
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Room Tip: Beach front suites are the best - You get a really nice view of the ocean
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Response from Paul van Frank, General Manager at Angsana Balaclava Mauritius
Responded 3 weeks ago
Dear Christopher L, First of all, I would like to thank you for having taken both the time & the trouble of conveying to us your experience, pursuant to your recent stay at our Resort, on the special occasion of your Honeymoon. Having said this, we are glad to learn that on the whole, the facilities and services at our Hotel met with your expectations. In addition hereto, we are very happy to read that you enjoyed your Culinary experiences and indeed, it has always been our earnest endeavor to achieve optimal guest satisfaction through personalised care and attention to detail. Thank you again for your most positive feedback and we truly look forward to welcoming you back in our midst in the near future. Remaining always at your service With best regards, Paul van Frank General Manager
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PRICE RANGE
$236 - $1,333 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
angsana balaclava hotel balaclava
LOCATION
MauritiusPamplemousses DistrictBalaclava
NUMBER OF ROOMS
55
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Frequently Asked Questions about Angsana Balaclava Mauritius
Which popular attractions are close to Angsana Balaclava Mauritius?
Nearby attractions include Balaclava Public Beach (0.3 miles).
What are some of the property amenities at Angsana Balaclava Mauritius?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Angsana Balaclava Mauritius?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Angsana Balaclava Mauritius?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Angsana Balaclava Mauritius?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Angsana Balaclava Mauritius?
Conveniently located restaurants include Château Mon Désir, Kangan Indian Restaurant, and Noble House Restaurant.
Are there opportunities to exercise at Angsana Balaclava Mauritius?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Angsana Balaclava Mauritius have airport transportation?
Yes, Angsana Balaclava Mauritius offers airport transportation for guests. We recommend calling ahead to confirm details.
Does Angsana Balaclava Mauritius offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Angsana Balaclava Mauritius?
The staff speaks multiple languages, including English, French, German, Hindi, and Indonesian.
Are there any historical sites close to Angsana Balaclava Mauritius?
Many travelers enjoy visiting Aapravasi Ghat (5.2 miles), Maison Eureka (9.4 miles), and Citadel Fort Adelaide (5.5 miles).