The Westin Turtle Bay Resort & Spa, Mauritius

The Westin Turtle Bay Resort & Spa, Mauritius

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Avg. $403 /night, 2/16 - 2/17
$672
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$511
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$349
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About

#1 of 2 resorts in Balaclava
Location
4.6
Rooms
4.8
Value
4.5
Cleanliness
4.8
Service
4.7
Sleep Quality
4.8
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Modern
Family
Languages Spoken
English, French, German
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Kids stay free
Valet parking
Wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Pool / beach towels
Pool with view
Adult pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Snorkeling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Flatscreen TV
Bathrobes
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Room types
Ocean view
Suites
Family rooms
Hotel links

Location

Turtle Bay, Balaclava, Mauritius 21307
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
S. Seewoosagur Ram. Intl Airport
25.7 mi
See all flights
4.5
4.5 of 5 bubbles4,335 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Westin Turtle Bay Resort & Spa in Mauritius garners acclaim for its attentive staff and pristine cleanliness, ensuring guests are welcomed with both efficiency and spotless surroundings. Nestled in a picturesque beachfront setting, the resort offers tranquil private coves, although accessibility may require a vehicle. The serene atmosphere is often celebrated, complemented by live music and elegant decor. While the amenities, including luxurious rooms and diverse dining, are a highlight, opinions on value vary, with some guests finding certain aspects lacking. Rooms are lauded for their views and facilities, despite occasional remarks on their outdated style.
Location
Picturesque
Atmosphere
Tranquil
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding

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Detailed Reviews
MehM wrote a review Jan 2025
5.0 of 5 bubbles
We stayed in a Heavenly Junior Suite King on half-board between 19 January to 25 January. There were many things we loved about this hotel and one or two things that were less than perfect, but not so much to change our five stars.

The hotel is on the beach and our room had a great view. The room itself was lovely: queen size bed, modern showers (indoor and outdoor), separate bath, his and hers wash basins and all the touches you would expect from a good five star hotel: robes, slippers, a welcome bottle of wine and chocolates, tea, coffee and good supply of free bottled water, A TV with many channels, including every premiership game! We dined at Seasonal Tastes (buffet), Mystique (pan Asian, a la carte) and Kangan (Indian, a la carte) and really enjoyed every meal. The giant prawns at Mystique were particularly delicious. Unlike some hotels we stayed at, there was no problem at all booking a table at the a la carte restaurants on the day. A nice surprise was discovering that snorkelling was offered as part of our package. This included a boat ride to a location and all the equipment. Another surprise was that taxis cost less booked from the hotel than privately. We hired a taxi return for a visit to the botanical gardens and the sugar museum, which took about 3.5 hours (well worth a visit if you are at the hotel) for 2500 MUR, which was about 25% cheaper than anything we could find online. Staff were great. Everyone was helpful and seemed to genuinely care about making our stay enjoyable. We had a night flight back and requested an extended checkout. We have stayed at five star hotels where we’ve had to checkout by mid- day and then spend the rest of the day with access to a public courtesy room. But at Westin staff immediately put us at ease by saying they understood how important this was. On the day before our departure, we were told that our room was, unfortunately, booked but a room next to ours was available. We were moved to an equivalent room with no fuss and no extra cost. We then enjoyed the rest of the day on the beach. Excellent service, specially by Kemuel.

There are a few things to be aware of. There are no restaurants or shops near the hotel so, realistically you are restricted to buying lunch there and using their shops. We didn’t find this a problem because prices were reasonable - a lunch for two with a drink was about 1800 MUR. We considered the all inclusive option but we’re glad to have not gone for it. Many of the nicer menu options at the a la carte restaurants are only available at extra cost and unless you are a heavy drinker, the difference in cost is not worth it. We had lunch with drinks every day and drinks during the day and at the bar in the evenings and our total bill was less than half of what it would have been if we had booked all inclusive. However, one of us didn’t drink alcohol and the other is a moderate drinker. The beach in front of the hotel, while great for relaxing and sunbathing, isn’t great for swimming because of the rocks. However, literally two minutes walk from the hotel there is a sandy, clear, long beach that is available to all.
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Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: Leave the air conditioning on when not sleeping and turn off when ready to sleep. Tip staff who...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ovani umanee, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your detailed feedback. We’re thrilled to hear that you had a lovely stay with us at The Westin Turtle Bay Resort & Spa Mauritius. It’s wonderful to know that you enjoyed the Heavenly Junior Suite, the beautiful view, and the variety of dining options, particularly the giant prawns at Mystique. We’re also pleased that you had a positive experience with the snorkeling activity and the taxi service, as well as the attentive service provided by our team, especially Kemuel. We also appreciate your valuable insights regarding the all-inclusive option and the beach conditions. Your feedback helps us refine the experience we offer to ensure all our guests have the best possible stay. Thank you once again for sharing your experience. We look forward to welcoming you back in the future! Warm regards, The Marketing Team, The Westin Turtle Bay Resort & Spa Mauritius
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These reviews are machine translated from their original language. Show machine translations?
Petra wrote a review Nov 2024
Langenfeld, Germany
+1
4.0 of 5 bubbles
We stayed at The Westin Turtle Bay Resort & Spa from 7/11/24 to 18/11/24 and booked a Turtle Bay Junior Suite with half board.
The resort is beautifully nestled in botanical gardens with beautiful pool areas along the small beaches which are very clean and very well maintained.

We were greeted very friendly and over a soft drink we got an introduction from Muzammil and were then taken to the Turtle Bay Suite.
The suite was in good, renovated condition and corresponded to the pictures from the website. Ground floor with sea view. Super comfortable box spring beds, good quality towels and bathrobes as well as generous towel change (2x a day). The housekeeping was perfect. Jessica and team have everything set up to our satisfaction.
The main restaurant Seasonal Taste and the restaurants Mystik, Kangan, Beach Grill and Fusion can be used half board when booking. In some cases, an extra charge must be paid, which is relatively small. However, it is also possible to select only included dishes.
The buffet breakfast is aimed at international guests with different cultures. In addition to the juices on offer, there was “Juice oft the day”, which we really liked and we also tried something new every day.
The evening buffet was very varied and in addition there was always a “Starter of the day” . The Italian live cooking offer has appealed to us a lot. Simple, fresh pasta dishes are prepared, which we have supplemented with Parmesan "from the loaf". With this selection of fish, meat, salads, seafood, fruit and dessert, there is something for every taste. Sommelier Ravi, with his experience, advice and sympathetic manner, has helped to complete the culinary enjoyment with his wine recommendation and has always met our taste.

The Mystik Restaurant right on the beach was our favorite restaurant. It offers lunch, sundowners with discreet music (daily changing program), dinner (pan-Asian cuisine) and there are also Friday theme nights. All very relaxing and not too touristy. We would like to thank Ashlay, Aaartee and team for the great service, especially on the occasion of our birthday party.

The German-speaking support at the hotel was taken over by Berty. A sympathetic and reliable contact to whom we were able to communicate our concern and gladly accepted his recommendations and advice.

We could not use the sports offer due to illness and we did not visit the spa.

The entire The Westin team has contributed to our having a nice time and leaving well recovered during these 11 days.
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Automatically translated
Date of stay: November 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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166regina wrote a review Mar 2024
Wiesbaden, Germany
5.0 of 5 bubbles
An oasis of calm with every comfort, excellent service and delicious food. The buffet was so extensive and the food so tasty that we didn't even bother going to one of the other restaurants (surcharge approx. €50-75 per person). Everything was freshly prepared. The entire complex was immaculately clean and well-maintained. Since we have been to Mauritius several times, the somewhat remote location of the hotel didn't bother us at all, especially since taxis are available at any time through the concierge, the prices are fair and sometimes negotiable. Self-drivers should be prepared for left-hand traffic, sometimes unclear road signs and sometimes uncomfortable road conditions. The hotel does not have a dream beach, but it does have direct access to the sea; bathing shoes are recommended. Water activities such as SUP, kayaks, pedal boats, glass-bottom boats and snorkeling tours are free of charge. There are enough parasols, sturdy wooden loungers with comfortable cushions available on the beach and pools, and a bathing bag and beach towels are available in the room and are changed daily. The rooms are tidied by housekeeping in the morning and evening. The person responsible for housekeeping, Mrs Kamini, did an excellent job and spoiled us with lots of little touches; it couldn't have been more pleasant. I would also like to mention the service in the buffet restaurant, where Mrs Aatee always served us cheerfully and with great warmth, in a very courteous and attentive manner. She was the person who particularly stood out with her excellent service. There is a German-speaking guest attendant called Berty. He took excellent care of everything. He did this in an extremely pleasant and personable manner; the perfect host. Last but not least Daven, manager on duty, who managed everything outstandingly and in such a pleasant and calm manner. We felt comfortable and pampered the entire time we were there.
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Google
Date of stay: March 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Traveled as a couple
Room Tip: Ausreichend Liegen an Pool und Strand, Badeschuhe ratsam, Badehandtücher und Badetasche werden...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael wrote a review Sep 2024
Finning, Germany
5.0 of 5 bubbles
We spent our first holiday in Mauritius from mid-August to early September 2024 at The Westin Turtle Bay Resort & Spa. This hotel is fantastically located directly on the beach in the northwest of the island and is a very spacious and beautiful complex with pretty green areas, many water areas and water features. The very spacious and tastefully furnished rooms are spread over several houses, so you never get the impression of being in a crowded hotel. The hotel is a bit old, but very well maintained and very clean. The spacious sandy beach is cleaned every morning and you could relax and unwind wonderfully on the beach chairs/daybeds etc. offered everywhere.
After a problem-free arrival we were welcomed in the hotel very personally and extremely warm and courteous. This warmth of the staff was shown to us in all areas of the hotel and helped us to settle in very quickly. Every wish is always read from your eyes and made sure that you feel comfortable. But there are some employees who still stand out even from this warmth. Particularly noteworthy here is Berty, who introduced himself to us personally in perfect German right after our arrival and offered us that we can come to him with any question or problem. This is how you imagine customer service in a 5* hotel! Very accommodating, very personal but by no means intrusive. Every time we met him, we were asked if everything was okay or if we had any wishes or complaints. A young waiter will also be remembered very well, who asked us in the restaurant “Seasonal taste” if he could prepare specialties for us for dessert – Cafe Creole and caramelized flambéed bananas. Both dishes were prepared by him with great dedication, joy and pride right at our table and tasted really excellent. During our holiday we were invited to take advantage of the possibility of the newly introduced breakfast in the “Beach Grill”. Again, at breakfast and lunch, every wish was read from our eyes by Mehfooza and Jovi and the other employees. The chef at the Beach Grill inquired after each meal how we felt about it or if we had anything to improve. When we had to say goodbye after our 14 day stay, we were almost greeted with great warmth and asked to come back soon.

We really can't think of anything to complain about this stay. It was a relaxing and successful holiday that more than met our expectations.
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Automatically translated
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shawn S wrote a review Aug 2024
+1
5.0 of 5 bubbles
The Westin Turtle Bay in Mauritius is a spectacular hotel with modern facilities and outstanding service. We were there for a full week and had two rooms. All the staff from management to the concierge to the restaurant staff to housekeeping went above and beyond to make us feel welcome, comfortable and have a great experience! The facilities manager Daven was unbelievably responsive and catered to all our requests and was proactive to check on us and how our stay was going everyday. The house keeping staff member Kamini for one of our rooms with our children was outstanding in making an extra effort to accommodate our needs and special requests. The restaurant staff knew us and were warm and welcoming. One of our favorite Indian restaurants in the world is located inside this hotel. It is called Kangan.

The hotel location right on the beach with almost all the restaurants on the beach and some right by one of the pools made it scenic wherever you were on the property. Being at the hotel was relaxing and made us feel like royalty.

The Westin Turtle Bay is comparable to most Ritz Carlton hotels we have stayed at around the world. We highly recommend this hotel.
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Date of stay: July 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiksha De St Pern, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded Aug 9, 2024
Dear Shawn S, Thank you so much for your glowing review of the Westin Turtle Bay! We're thrilled to hear that you had such a wonderful experience with us. It’s fantastic to know that our team, especially Daven and Kamini, made your stay memorable with their exceptional service. We’re also delighted that you enjoyed the scenic location, the beachside dining, and the Indian restaurant, Kangan. Your comparison to Ritz-Carlton hotels is incredibly flattering and we truly appreciate your high recommendation. We hope to welcome you back soon for another royal experience! Generously Yours The Westin Turtle Bay Resort & Spa, Mauritius
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Ali wrote a review Jan 2024
5.0 of 5 bubbles
Had such an amazing time at the Westin! From the moment we stepped in we were greeted by the staff and seated in The Retrear (reception area bar) and given a welcome wellness juice. The hotel is situated close to the beach with the rooms as mini apartments in Villa spanning east and west of the main reception area. The hotel has 5 amazing restaurants and I would really recommend to get the all-inclusive package as you have plenty of choice to eat from and it includes the room mini bar snacks and water bottles. The resort staff were very helpful and extremely courteous. Special shout-out to Seam for helping us feel welcomed and always making sure we book the best choice restaurant for each night (you need to book dinners only). Bryan from the concierge was amazing helping scheduling our activities and outings each day. Lastly, thanks to Pamela and Deepa for helping us out in the buffet. I would recommend you get Nik as your taxi driver, such a wonderful person to be with and treated us like his kids. He was always helpful to inform us of each location we pass by and providing us the umbrella when needed. Would definitely recommend this hotel for your next visit.
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shiksha De St Pern, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded Jan 28, 2024
Dear AliHalaAlialsa, Thank you so much for taking the time to share your positive experience at The Westin Turtle Bay Resort & Spa on Tripadvisor. We are thrilled to hear that your stay with us exceeded your expectations. It's truly rewarding to know that you enjoyed our resort, and we appreciate your kind words about our facilities, service, and overall ambiance. Providing a memorable and relaxing experience for our guests is always our goal, and we are delighted that we could achieve that for you. Thank you again for choosing The Westin Turtle Bay Resort & Spa. We appreciate your patronage and hope to have the pleasure of hosting you again soon. Generously Yours The Westin Turtle Bay Resort & Spa, Mauritius
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Wwwiiilll wrote a review Nov 2024
+1
5.0 of 5 bubbles
The hotel setting on the shoreline is superb and the grounds are beautifully maintained with palm trees and other tropical plants. The place is teaming many varieties of birds who are totally comfortable with humans; don’t be surprised to find yourself within inches of them whilst having breakfast or sitting on your balcony.
Rooms are spacious, very clean and offer lots of storage. Ours had a pool / ocean view and we were looked after extremely well by Kamal who was extremely friendly and helpful throughout our stay and kept our room immaculate and replaced towels and other supplies daily.
We ate mostly at the “Seasonal Tastes” buffet restaurant for breakfast and dinner. The variety and quality of the food was fantastic and the staff were exceptionally friendly and helpful. We also tried “Mystique” and “Beach Grill” which also offered great food and service.
Lounging by the pool was excellent with comfortable sunbeds and large parasols. Drinks can be ordered from your phone using their app and again are delivered to your lounger by friendly waiters (you can become really lazy here and not move a muscle, were it not for the well-equipped gym at the spa complex).
The real highlight of this place is the staff - we’ve never experienced this level of friendly, helpful service before; they really make you feel welcome and can’t do enough for you, as epitomised by Yasmin who was so helpful with luggage and guidance.
We highly recommend this place.
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Date of stay: November 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ovani umanee, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded Dec 3, 2024
Dear Guest, Thank you for sharing your thoughtful review of your recent stay at The Westin Turtle Bay Resort & Spa. We are absolutely delighted to hear that you had a truly fantastic two-week experience with us. It’s wonderful to know that you enjoyed the natural beauty of our resort’s setting, from the beautiful grounds to the tropical plants and the friendly birds that surround our property. We’re thrilled that your room with a pool and ocean view provided the comfort and space you were looking for, and that Kamal took such excellent care of you throughout your stay. We are pleased to hear that you had such a positive experience with our dining options. It’s great to know that the variety and quality of the food at Seasonal Tastes, Mystique, and Beach Grill met your expectations, and that our team made each meal a memorable one. Your kind words about our staff, especially Kamal and Yasmin, are truly appreciated. We take great pride in providing friendly and personalized service, we will be sure to pass along your kind words to each of them We’re also happy that you were able to relax by the pool, enjoy the convenience of ordering drinks from your lounger, and take advantage of our gym and spa facilities. It’s great to hear that you were able to fully unwind and enjoy all that our resort has to offer. Thank you again for recommending us. We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Warm regards, The Westin Turtle Bay Resort & Spa Mauritius
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FRANCISLAUN wrote a review Apr 2024
+1
5.0 of 5 bubbles
I spent a 9-day stay with my family including 2 children aged 7 and 11. This is not my first time in Mauritius, but the first in this hotel.
In short, I 100% recommend the hotel. We will not talk about the Mauritian hospitality which is always very warm.
I would just say: Don't hesitate to ask, to prepare for your arrival (communicate your arrival time).
The swimming pools at the top! A swimming pool of at least 50m for children is great, they spent the day there in complete safety (the depth is designed for them, max 1m23).
A thank you to Pacal and the pool bar team who allow you to enjoy staying there all day, tasting drinks and having lunch. A top team!
I would end with the room service and the person in charge of our room: Kamini, who took care of cleaning the room for us with always careful attention, a little extra that makes the difference: the number of towels, the room prepared when we returned from dinner. I can't imagine the number of hours she works, just to make sure the client is happy and the whole family is happy.
For the rooms, the types of rooms and their photos are faithful to the hotel website and I took a room facing the sea with 2 double beds. I'm just attaching photos to show the exterior, the buildings, the beach,...
I almost forgot the restaurants: top notch!
We were on half board, I advise you in 8 days we did not have a single identical buffet, it is very varied and the staff took great care. Emy with this fresh fruit juice in the morning or the kindness of the waiters and staff, make the start of the day great!
In short, thank you to all the hotel staff
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Google
Date of stay: April 2024Trip type: Traveled with friends
Room Tip: La meteo a Balaclava...mais surtout a l hotel est super ! Je ne dirais pas cela si vous aller...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Parvin B wrote a review Jan 2025
+1
5.0 of 5 bubbles
Westin turtle bay is an amazing resort!! It's absolutely beautiful, full of luxury, ideal for everyone and has everything you need! Went as a family and with friend and had a faultless stay at the resort.
The service is impeccable from start to finish. They provided excellent service. I want to mention some of the staff who really went above and beyond and made our stay very special. The housekeeper for our room Reshmi was 1 of the best housekeepers I've met and such a lovely person, she always made sure the room was in top condition and that we always had everything we need. She made sure we were always topped up with everything in the room. The housekeepers clean room twice a day in this resort! Usually the housekeeper comes once in hotels/resorts but here they come twice. I lovee that they include and cater to all their guests that they even provide a bathrobe and slippers for children, this made my daughter feel soo happy. She had her own bathrobe everyday and slippers which is never provided for her on any of our previous holidays. She felt included :D. Mava was also soo helpful, very attentive, again always checked we had everything we needed, went above and beyond and made sure our stay was as best as possible. Our room was really nice, very big and very spacious.

The facilities in the resort were amazing, they had everything for families and children. A kidsclub from 9am-10pm!! With activities and entertainment all day for them. The staff at the kidsclub were very good especially Kengra; my daughter absolutely loved her!! My daughter would always ask about Kengra and talk about her and always look forward to going kids club to spend time with Kengra. Thank you Kengra.

The staff at breakfast and dinner were so friendly and so helpful. They really tried to make our stay extra special. During breakfast we would see Furqan and he was always there to help us and be quick to ensure we have what we need, always made breakfast time more enjoyable for us. Pradeep and Vishake were also very helpful and provided excellent service everytime. They also worked during dinner and made us lovely chai just for us even though it wasn't part of the menu as we said we like chai. They made sure we was fully satisfied with our meals and service. Thank you Vishake and Pradeep for your top service.

The resort has swimming pools, spa, entertainment, games, free activities and free fitness activities in gym and even activities like yoga. We really enjoyed our stay in Westin turtle bay. And all the staff really made us feel welcome and were all amazing. I highly recommend this resort as 1 of the best for families, for couples, for romantic stays, relaxation, for all types of stay as it's perfect for all.
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Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephanie D wrote a review Dec 2024
5.0 of 5 bubbles
We‘ve been to many hotels and this one had the best customer service we‘ve ever experienced in any hotel. All were very welcoming, supportive and we felt that they worked with a lot of passion. Out of all employees here are the ones with exceptionally outstanding customer service. First and forememost:
A big thank you to Karine Pierre as well as Niv and Joana for making our dream come true to have our vow renewal at the beach. We loved it and very much enjoyed our honeymoon there.

Furthermore, Emy, Shelia, Berty and Darel from the breakfast team; Kavish, Vimal, Preet and Aarty from the dinner team; Nass&Jerome from the pool; Noémie and Kendra from Kids Club; Meva&Reshmi from the room cleaning and Ashvin Beezadhur from security (found items we had lost).

They managed to put a lot of smiles on our faces and we could name many many more.

Rooms are spatious and have beautiful view directly a few steps from the beach with all facilities one could wish for many activities for adults
and kids changing every day during day and in the evening (eg Creole lessions, shows, live music etc); free water in rooms; very good price/service ratio for hotel; spa&fitness room; hairdresser&massage services; outstanding food quality and diversity and much more.

A big thank you to the whole team and we can highly recommend this exceptional hotel!
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Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: We can highly recommend this resort also for vow renewal/weddings
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ovani umanee, Marketing at The Westin Turtle Bay Resort & Spa, Mauritius
Responded Dec 29, 2024
Dear Stephanie, Thank you for your heartfelt review and for sharing your exceptional experience at The Westin Turtle Bay Resort & Spa Mauritius. We are thrilled to hear that we were able to make your vow renewal and honeymoon truly memorable. It’s wonderful to know that our team, particularly Karine Pierre, Niv, Joana, Emy, Shelia, Berty, Darel, and others, contributed to making your stay unforgettable. We truly appreciate your recognition of our staff and services. We will be sure to pass along your kind words to everyone mentioned, as well as the rest of the team who helped create such a special experience for you. We are pleased that you enjoyed the spacious rooms, the beautiful beach view, the variety of activities, and the dining experiences. Your detailed feedback on our facilities and the services offered is invaluable, and we’re grateful for your recommendation. We look forward to welcoming you back to create more wonderful memories in the future. Warm regards, The Marketing Team The Westin Turtle Bay Resort & Spa Mauritius
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Byronyadams asked a question Dec 2024
Northampton, United Kingdom2 contributions16 helpful votes
Hi is there building work going on nearby? I have emailed the hotel at least 10 times but no one responds.
Answer from Nikkia27
Berkshire131 contributions69 helpful votes
There was a little building work to a small resort (to the left of the hotel as you enter) in August, but it wasn't visible and we barely heard anything.
Answer from Sherin S
Ilford, United Kingdom8 contributions1 helpful vote
Hi, Apologies for the very late reply, as I only read the message today! To answer your question, We stayed half board and water activities such as snorkling and kayaking are free on a first come first serve basis. There is a charge for scuba diving. The Concierge can arrange local excursions via taxi driver. You pay the taxi driver. There is a cost spa treatmebt. I did not use the any other Spa facilities such as Sauna, There is a gym there and that’s free. I hope this helps.
Answer from RaviSeth
Leicester, United Kingdom55 contributions27 helpful votes
No issue with dress code - wore shorts all day. Did dress up for dinner but I’m sure I did see some kids dressed casually for dinner. Absolutely great service at this hotel.
Rosanna K asked a question Sep 2024
19 contributions3 helpful votes
Hi, anyone have the email address to contact the hotel?
Heath P wrote a tip Feb 8
Uckfield, United Kingdom54 contributions
5.0 of 5 bubbles
"Enjoy the live music at the Retreat Bar after dinner from 9pm. Sometimes there is traditional dance too."
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Roumba wrote a tip Feb 5
Sofia, Bulgaria18 contributions20 helpful votes
5.0 of 5 bubbles
"Eat at the hotel and don’t look any further."
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Indy Bengal wrote a tip Feb 2
Folkestone, United Kingdom398 contributions123 helpful votes
5.0 of 5 bubbles
"Taxis easy to get and we went to the Botanical Gardens and Port Louis. Enjoyed both and spent about 3 hours in first and 4 in second."
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Mark E wrote a tip Jan 2025
Melverley, United Kingdom1 contribution
5.0 of 5 bubbles
"If you want an all inclusive the serves local cuisine and not the usual bland stuff then you will love this."
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T K wrote a tip Jan 2025
1 contribution
5.0 of 5 bubbles
"Around the beaches you can get bitten if like me they little creatures like you."
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Not the right property for you?
There are more places to choose from in the Balaclava area.
PRICE RANGE
$308 - $444 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mauritian resort and spa, the grand mauritian hotel balaclava
FORMERLY KNOWN AS
The Grand Mauritian Resort & Spa
LOCATION
MauritiusPamplemousses DistrictBalaclava
NUMBER OF ROOMS
190
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN TURTLE BAY RESORT & SPA, MAURITIUS - Updated 2025

Frequently Asked Questions about The Westin Turtle Bay Resort & Spa, Mauritius
Which popular attractions are close to The Westin Turtle Bay Resort & Spa, Mauritius?
Nearby attractions include Balaclava Public Beach (0.2 miles) and Balaklava 2033 (0.4 miles).
What are some of the property amenities at The Westin Turtle Bay Resort & Spa, Mauritius?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The Westin Turtle Bay Resort & Spa, Mauritius?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Turtle Bay Resort & Spa, Mauritius?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Turtle Bay Resort & Spa, Mauritius?
Conveniently located restaurants include Kangan Indian Restaurant, Château Mon Désir, and Mystique the Westin Turtle Bay Resort and Spa.
Are there opportunities to exercise at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Westin Turtle Bay Resort & Spa, Mauritius have airport transportation?
Yes, The Westin Turtle Bay Resort & Spa, Mauritius offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Turtle Bay Resort & Spa, Mauritius?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Turtle Bay Resort & Spa, Mauritius offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Turtle Bay Resort & Spa, Mauritius?
The staff speaks multiple languages, including English, French, and German.
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