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Holiday Inn Waterloo-Seneca Falls

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Holiday Inn Waterloo-Seneca Falls
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335 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Waterloo-Seneca Falls
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Showing 328: English reviews
Ottawa, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 23, 2012

I am rating this hotel as fair as well it is a cheap price and you get what you pay for. Room was clean and pretty typical as far as decor. This hotel is aging and probably has not been repaired or redecorated since its opening day. Bed comfortable, tiles in the bathroom cracked with a stained shower curtain...but it... More 

Helpful?
3 Thank Mrs C
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

I was so sorry to read that you had such a bad experience with our breakfast buffet during your stay with us. I do apologise for that and I have made our chef and restaurant manager aware of the complaint. You can be assured that action has been taken! I was glad to read that you found your bed comfortable... More 

Willoughby, Ohio
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed October 13, 2012 via mobile

Stayed here on trip to Finger Lakes and had a nice experience, highlighted by exceptional service and a great breakfast buffet. Cost was a bit pricey, but location was conveniently close to highway and wineries.

Helpful?
Thank Al D
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you so much for your kind review. I was very happy to read that you were pleased with the service you received. I will ensure all of our employees are informed of your review. It certainly makes their jobs more fun when they read that our guests are pleased with the service they received. More 

Saylorsburg, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 29, 2012

Holiday Inn Waterloo, NY - Visit remarks - September 25+26, 2012 My wife and I recently visited the Finger Lakes on vacation and stayed two nights at the Holiday Inn in Waterloo, NY. I travel weekly for work and routinely stay at Holiday Inn and Holiday Inn Express properties. The Holiday Waterloo is an older facility complete with restaurant, bar,... More 

Helpful?
Thank Camh1
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

We were so happy to read that you were pleased with your stay at our hotel. Thank you so much for your kind comments. We are very proud of the service that we provide to our guests and it certainly makes all of us feel even more proud when someone takes the time to write positive comments about their stay!... More 

Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 25, 2012

We stayed here over the Labour Day weekend with our two children, ages 6 and 2. We had an outstanding time!! Hotel and restaurant staff were warm and welcoming, and went out of their way to be kind to our children. The outdoor salt-water swimming pool was lovely and much enjoyed by the entire family - the shallow section of... More 

Helpful?
Thank Lori G
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you so much for your kind comments regarding your stay with us over Labor Day weekend. We are so happy that you and your family were able to enjoy your stay. We are very proud of our facility and it certainly makes us happy when we read great comments from our guests. I have passed along your suggestions to... More 

Clayton, New York
1 review
3 of 5 stars Reviewed September 25, 2012

My child is a student @ William Smith College.I recently stayed 1 nite at your property while visiting her.I don't travel frequently but went home exhausted at check out.At bedtime I heard what I thought was 1 dog barking it continued throughout night off and on most noticably at 3a.m.Upon leaving it was not 1 but 2 dogs in room.Possibly... More 

Helpful?
Thank kate s
IHGCare, Guest Relations Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Dear kate s, Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We strive every day to create special experiences one guest at a time and I am truly sorry we did not manage this for your stay. Please accept my sincere apology for the noise challenges you experienced during your stay.... More 

Toronto, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 20, 2012

We stay here on a shopping trip to Waterloo and overnight from Toronto to Lake Placid. Clean room, good service, and well priced. We were a bit worried at what a hotel chain in a smaller centre would offer, but we were impressed. Would stay there again.

Helpful?
Thank JAYDG
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that our cleanliness and service were a pleasant surprise. I will be sure to share your review with all of our staff; they pride themselves in having happy guests. It is nice to hear that if your travels bring you back to the Finger Lakes area you will again choose... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 12, 2012

Recently stayed at this location with my family of four while exploring the Finger Lakes area and doing school shopping for the kids at the nearby outlet mall over Labor Day weekend. Admittingy my wife and I were hesitant to stay at a "chain" location because we really wanted to embrace the cozy environment of the region. The authentic mom... More 

Helpful?
1 Thank JAelite
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the fantastic review! We are very pleased that our location, staff and restaurant exceeded your expectations. I will be sure to share your review with all of our staff; and particularly Anthony. They will be pleased to receive such great comments! We look forward to your return visit to the Finger Lakes area!! More 

Elmira, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 8, 2012

The Holiday Inn in Waterloo,NY is over the top in taking care of their customers. I have stayed at this Hotel for over one year now, most of the time for business but also for other special occasions. I have found all staff to be helpful and freindly. They often upgrade my room and I cannot say enough about Alex,... More 

Helpful?
Thank Bruce S
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the "Over the Top" review and your loyalty to the Holiday Inn of Waterloo - Seneca Falls, NY. Also, thank you for the TripAdvisor posting regarding your experience during your recent stay, we greatly appreciate your feedback. I will share your review with all of our staff; they pride themselves in having happy guests. We appreciate you... More 

West Seneca, New York
1 review
4 of 5 stars Reviewed September 6, 2012

My sister and I visited area to shop at Waterloo Premium Outlets and visit the Finger Lakes Casino. We had another hotel in mind but they were booked so we checked on availability at Holiday Inn and spent one night there. Everyone was very friendly - from the hotel desk clerks to the restaurant staff. Rooms were a reasonable price... More 

Helpful?
Thank Barbara48858
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for staying with us at the Holiday Inn of Waterloo - Seneca Falls, NY and for the TripAdvisor posting regarding your experience during your recent stay, we appreciate your feedback. Thank you for letting us know that the breakfast and dinner were very good, we have a new chef and a pastry chef preparing fresh breads and baked... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 5, 2012

We spent 3 nights over Labor day weekend with our 2 Newfoundland dogs..The hotel staff could not have been nicer and very accomodating for our extra requests(a few extra towels each day)..The pet friendly rooms are on the ground floor and located near a grassy area,which comes in quite handy when walking 2 large dogs! We stayed in room 167,which... More 

Helpful?
Thank SylviaD511
Linda K, General Manager at Holiday Inn Waterloo-Seneca Falls, responded to this review

Thank you for the nice review! We are very pleased that you found our Holiday Inn staff to be friendly to both you and your pets! Thank you for positive feedback and for choosing the Holiday Inn of Waterloo - Seneca Falls for your recent visit to the Finger Lakes area. We appreciate you taking the time to share your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Life in the Finger Lakes Region couldn't be more diverse. The Holiday Inn Waterloo Finger Lakes Wine Country, is located in the heart of it all with it's central location in the Finger Lakes Region of New York state. Discover the Finger Lakes Wine Trails at the Holiday Inn Waterloo Finger Lakes Wine Country; Relive the Finger Lakes regions rich history that ranges from the Women's Rights Movement to the Erie Canal to the Underground Railroad with the Seward House and Harriet Tubman Home while you stay at the Holiday Inn Finger Lakes Wine Country Waterloo Seneca Falls. The Finger Lakes Region is also rich in the arts with the Smith Opera House, Finger Lakes Performing Arts Center, Merry-Go Round Playhouse and Corning Museum of Glass. The Holiday Inn Waterloo Seneca Falls is in the center of it all! Finger Lakes Shopping starts with the Waterloo Premium Outlets in the Finger Lakes Region. The Holiday Inn Finger Lakes Hotel the closest hotel to Waterloo Premium Outlets. Also close by is Sauder's Amish Farm Market, Finger Lakes Mall, Bass Pro Shops, Carousel Center, Antique Shopping and 89 Traders Village. Holiday Inn Waterloo Finger Lakes Wine Country stands in the center of Finger Lakes Attractions and Festivals, including the Hill Cumorah Pageant and the Sterling Renaissance Festival. Explore the Finger Lakes great outdoors, rich in wildlife and recreation, awe inspiring scenery with hillsides dotted with award winning Finger Lakes wineries while you stay at the Holiday Inn Waterloo Finger Lakes Wine Country. The Finger Lakes Region is yours to discover. We can't wait to welcome you to the Holiday Inn Waterloo Finger Lakes Wine Country! ... more   less 

Additional Information about Holiday Inn Waterloo-Seneca Falls

Address: 2468 Mound Rd, NY State Rt. 414, Waterloo, NY 13165
Location: United States > New York > Finger Lakes > Waterloo
Price Range: $109 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Waterloo-Seneca Falls 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
Waterloo Holiday Inn
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