Excellent 5* Hotel with all commodities. Venue and food are excellent and we where able to fully unwind. The people are friendly and very polite. The hotel is clean and the staff work very hard to enable a perfect holiday. All of the staff are vaccinated. We will be back. :)
Disappointing experience at kempinski hotel ..lets start with good stuff coz they were few the sea& the beach were excellent rooms were nice . Food was lousy no varieties not tasty also the restaurant staff were so unfriendly except for Ahmed , Eid & Mostafa also the guys on the bakery station were nice and friendly. Pools are nice but water was too cold. Spa was nice & free of charge. SO BORING AT NIGHT NOTHING TO DO EXCEPT D.J landscape is dull every thing during dinner is charged even the water 😏😏 no free transportation from airport to the hotel although we were a big group of 24 persons u have to pay!!!! In all experience was really below average
This was my 5th visit in about 2 years! I can’t stop coming back to this amazing hotel. Everything is wonderful and they have truly thought everything carefully through. It’s a hotel that fits everyone! Whether you are going with your family and kids or going with a group of adults who want to enjoy a serene vacation, Kempinski Soma Bay is always the place to be. The food is superb The service is excellent The staff are all incredibly professional, friendly and supportive to the max.
I had my annual family holiday today in Soma bay Hurghada this year , According to my experience this year, wasn’t a perfect choice this year . The hotel supposed to be a luxury hotel that I found out that it’s not unfortunately 😞 Didn’t like the food at all !!! Too much recycled tasteless food , not up to to the Kempinsky standards at all. Very small crowded dining area and thus noisy! Rooms are spacious , very clean , convenient and comfortable. The sea , pools and beach is perfect, with a small but adequate reef. The hotel needed to have its own free shuttle bus. Plz reconsider renovations and Culinary upgradings. Thank you for giving me the chance to review.
And I tell you why. Me and my mom are so blessed to have found out about this beautiful place. It is now my third and my mom's fourth time that we have stayed at Kempinski Soma Bay. And we love it more and more every time. It is perhaps worth mentioning at this time that COVID 19 measures are taken extremely seriously in the hotel and the whole resort. The entire staff is vaccinated, wear masks and distances are observed. Everything gets cleaned the whole time and there are disinfections spender all over the place. We had not one situation where we didn’t feel safe or secure. The best part is that we’ve seen like 95% of the same staff again even after the Corona crisis. This speaks highly of the management and is important to mention. Now since this topic is already chopped off, we can move on to more important things. 😃🙏🏼 As a guest at Kempinski Soma Bay you just have to feel special and this is mainly because of the whole staff. They make the place as beautiful as it is. Everyone is so very friendly and attentive, that it sometimes even feels like they can actually read your mind. Starting by the receptionist to the waiters, housekeepers or the pool/beach boys everyone is always very alert und tries to fulfill your wishes. The guys know exactly what you like, for eg. they remember how you like to drink your coffee or what you prefer to drink at dinner, so you don’t even have to say anything because they know it already. I think that’s pretty impressive considering that there are hundreds of different guests staying at the Hotel. The rooms are all very nice and big. The housekeepers doing an awesome job cleaning the rooms. The main restaurant has a buffet with a high variety of food. There are different stations such as a fresh fish station or a pasta station. Even if you don’t see anything you like at the Buffett, you can just ask the cuisine chef and it will surely be prepared. It is also possible to book the lagunaclub for one day or your whole stay. This restaurant is a little more private, exclusive and not so crowded. There you can have breakfast, lunch, tea time and dinner. The head chef prepares your food a la minute and brings it directly to your table. That’s very neat. I think there is also an Asian restaurant, where you can eat sushi. How exotic is it to eat sushi in Egypt? 😉 The entire hotel complex is so beautiful and lovingly designed. Whether it is the beautiful garden with pink flowers or palm trees which are always maintained by the gardeners. Or the covered wooden four-poster beds on which you can sunbathe. Or the large pools, which can be used diversely, whether you want to actually swim or you just want to float on your air mattress in the Lagune. You can always find something at the facility which is just special and created with a lot of thoughts. Of course, the beautiful Red Sea and the well-kept beach should not be forgotten to be mentioned. Especially the sun downer is an absolute high light at the beach. With cool music like a DJ or saxophone player and a drink in your hand you look at the sea and watch the sun go down. Two camels walk along the beach and the sky is breathtakingly beautiful. I personally don't know how to top that. As soon as the sun goes down it feels like a thousand and one night. Now for more activities there is a nice gym with every equipment you can think of, a wellness and spa area, snorkeling tours, aqua gym and so on. If you rather don’t like to do anything, then that’s totally possible as well. Now since I mainly gave positive feedback, I also want to give some constructive criticism. The Hotelbar is unfortunately not so nice and I just don’t understand why. Of course the hotel is not an adults only hotel but in my eyes, there shouldn’t be little kids at evening running and screaming around the bar. You can’t really enjoy a drink at the bar because it’s very loud and busy. The Music gets turned off at around 10.30pm, this is because there are apartments above to bar and the guests feel annoyed. I totally get that. But I think there can be found an alternative to this bar, where you can sit longer and enjoy your cocktails by a peaceful surrounding - maybe also only for adults? This is really the only thing I have to criticize. Nonetheless, For my mom and me it’s our paradise and we feel home away from home at Kempinski Soma Bay. Thank you to the whole staff who are responsible for this! We will always come back.…