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337 Montauk Hwy, Water Mill, Southampton, NY 11976-2639
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Traveler (22)
Dining (11)
Pool & Beach (4)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 3 B&Bs / Inns in Water Mill
Cleanliness
5.0
Service
4.2
Value
4.5
A thirteen-room destination spa and retreat that embodies global wellness and healing-arts practices for our guests in pursuit of integrative wellness, featuring holistic living, nutrition, education, fitness, meditation, advanced skin care, therapeutic bodywork, artful massage and hydrotherapy. The only comprehensive wellness program in the Hamptons, Shou Sugi Ban House is located on more than three acres, just 90 miles outside of New York City.
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Property amenities
Free parking
Electric vehicle charging station
Pool
Saltwater pool
Yoga classes
Fitness classes
Restaurant
Spa
Plunge pool
Sauna
Body wrap
Facial treatments
Massage
Steam room
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Safe
Private bathrooms
Bath / shower
Good to know
HOTEL STYLE
Romantic
11Reviews0Q+A2Room tips
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BestOfTravel wrote a review Aug 2021
1 contribution8 helpful votes
We arrived at Shou Sugi hopeful to have a beautiful weekend away from our kids. Unfortunately, it did not meet our expectations or the hefty price tag and we decided not to even stay the night. Upon our arrival, we asked to order lunch. We were told that lunch is only available if ordered the day before (and there were only 3 people having lunch total). The only food available was a "rice bowl" - chicken, salmon or mushroom. My husband ordered chicken and mushroom but was told that isn't possible as there is not enough produce to "combine" options. After we ordered the bowls, they took 45 minutes to arrive. Then, when we we arrived at our room, we discovered that (1) it was not private as all the rooms are extremely close to each other, (2) it was tiny and (3) the outdoor space was shared walk ways. On our way to our room, we were escorted -- with our shoes on -- directly through the yoga studio. We found it pretty disgusting that people walked through a part of the spa with shoes. Finally, we learned that to use the "hydrotherapy" section of the spa aka the sauna is an additional $250 charge per use. Saunas are standard for spas to include in their offering, not services that are charged for. Overall, the space is pretty but not worth the price tag at all unfortunately. We never write reviews, but I thought this was important to share.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
8 Helpful votes
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Tettum wrote a review Jan 2021
1 contribution11 helpful votes
My partner and I are considering retreating at this exquisite location but after speaking with guest service agent, Hannah, and now reading some of the comments, we are now having second thoughts. I did NOT get a warm or welcoming phone experience from Hannah after inquiring about booking a reservation. The energy over the phone felt a lot like what I've just read in the comments below -- pretentious, uncultured + uninfectious to what is exemplified on their site, and just flat out lifeless. It was as if I had been a bother for calling to inquire about booking a reservation. Considering the time, energy, (and not to mention the money) that is acquired to have an intentional retreat experience, unfortunately this place may not be it. We are now exploring to retreat elsewhere. What a shame. It appears as tho this establishment is in need of internal restructuring from a complete wholistic perspective. Adopting culture authenticity as opposed to what appears to be culture appropriation.
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Date of stay: January 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
11 Helpful votes
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Alain B wrote a review Sep 2020
29 contributions13 helpful votes
SSBH is a beautifully designed place, every detail, in the gardens, in the studios, in the communal spaces, are well-thought. Materials, perspectives, everything is zen and peaceful - except the noise of the train, which is just behind, but we can live with it. Service from staff is excellent. Spa is top notch. Our disappointment came from the dinner, which should have been exceptional, which is priced to be so ($125), and which has not been. We chose omakase style , and when we got to the table, dinner was served, simple dishes with no explanation, no one to story-tell... what we saw what beet, cabbage, potatoes and fish, that was good, for sure, but lacked special interest for us. Apparently, we missed the point of the "hyper-seasonal" experience, and the fact that Covid-19 protocols prevented staff to serve us (really ?), but the bottom line is we got the price and totally missed the value. Same for the simple rice bowl we had for lunch, priced at $50. We live in NYC, work in the luxury field, with some sensitivity around "money-can't-buy experience", and have lived in Japan before, so we think we know what a $50 rice bowl could look like (though we've ever had..), and we were sad not see that. And then room rates, at $1,500 / night, you expect true exception. Too bad for us, I'm sure they will correct that, and surely, unlike us, future guests will live the best experience possible. It's still a new place. We all need zen in our life and Shou Sugi is designed for that.
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Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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LuxeTravelLover68 wrote a review Aug 2020
New York City, New York7 contributions22 helpful votes
As Europe closed to American travel due to COVID 19, we found ourselves needing to stay "local", and decided to spend 11 Days in the Hamptons...6 in Montauk (Guerney's, also revised on TripAdvisor) and 5 in Water Mill at Shou Sugi Ban House. The CONTRAST between our selections was deliberate, but also much more stark than we had anticipated. Let's focus on the POSITIVE, which is Shou Sugi Ban House...it is a bit of ZEN luxury in the midst of the Hamptons. It is a small boutique hotel, with just 13 rooms centered around a pool and Japanese style gardens. It sits somewhere between a hotel and a b&b, as it is not "full" service like a true hotel, but it is certainly more elevated than a b&b. ROOMS - the rooms are small, but well conceived. We were packed for a long trip, so this made it a bit more difficult, as I believe most people probably stay here for a couple days at most. The bathrooms take a disproportionate bit of the space, given the fact that the location also has a strong bias toward health and self care, including a spa. No TV, no phones. The room was lovely to be in, and had a strong sense of indoor / outdoor and light. Overall, a well designed and beautiful space, just as their images show. COMMON SPACES - the common spaces are just as lovely...clean, monochromatic, casual luxury. Much space has dedicated to WELLNESS, and it is well done. The gardens and surrounds are well done, serene, and inspiring. The only opportunities would be more casual seating areas throughout the property, where people can comfortably lounge outdoors, as well as improved parking, as the lot can become very busy with outside spa goers and parking becomes very tight. Again, the images shown on the website reflect the high quality of the common spaces and gardens. SERVICE / FOOD - service was casual, un-intrusive, and discreet. One rarely sees the staff, but they are there if you need them. Housekeeping has very good and friendly. Breakfast included is interesting and not what we would normally eat, but it is a daily adventure to make your selection and create your own meal journey. We did not eat in the formal dining experience for lunch or dinner, as it is a bit specific...it looked lovely, but was not for us. They offered lunch "bowls", which we would have liked to have tried, but they were priced ay $50 each, which felt excessive and not a proper value despite the likely quality...the hotel has a huge opportunity to offer an assortment of reasonably priced foods, beverages, snacks for the guests...I think it could do very well. OVERALL - this is a quiet, discreet location...I was skeptical upon arrival, but Shou Sugi Ban convinced me quickly and we will surely return for long weekends in the future. Probably the nicest possibility in the Hamptons. Don't get me wrong, the price is prohibitive, but it is better value than others in the area. Go for a weekend and make your own assessment, but we are happy to went and will surely return.
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Date of stay: August 2020
Rooms
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Sleep Quality
Room Tip: with only 13 rooms, all are just about the same. Looks as though there are 2 floorpans. We were...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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@ErinChung wrote a review Aug 2020
United Kingdom13 contributions2 helpful votes
+1
This hotel is a true gem. I booked two nights here for myself and my husband to celebrate our 11th anniversary without our children! Even before we checked in, the staff was in contact to ensure that all of our needs were met upon arrival. Once we arrived on the beautiful property we were greeted by Jess who was so friendly and helpful! She showed us to our beautiful studio room which was incredible. Beautifully appointed with all the needs of the guests attended to. Beautiful spa music played throughout the room. There’s a gas fireplace which is easy to turn on and off by remote. There was also a beautiful bouquet of wildflowers with a note welcoming us to our stay! It truly felt like we were away from it all. No tv was a blessing, allowing us just to enjoy the quiet serenity of the property. The turn down service included two types of tea for a tea bath along with bath salts and delicious truffles. The breakfast was brought directly to our private outdoor patio and was all top-quality healthy food. A quick text to a host allowed us to ask for anything we needed including a ride to a nearby beach (in a Tesla). The pool is just steps away from our private studio which made it so lovely to just go back-and-forth during the day! We have one more night in this hotel and I wish that it was longer! Five stars!!
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Date of stay: August 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ruth T wrote a review Aug 2020
New Jersey71 contributions58 helpful votes
I had a life elevating spa experince. Like no other. I had an Ease Bath, Hydrating earth and sea wrap and the Tea Meditation. The entire property is breathtaking. There were brown bunnies that joined my journey. Everything was beautiful.
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Date of stay: August 2020
Rooms
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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KML212 wrote a review Jul 2020
New York, NY11 contributions24 helpful votes
Despite the inconsistent reviews my husband and I were really looking forward to our stay. Pros: - The property is laid out in a manner that is very clear how to get to and from our rooms, spa, yoga, etc - Very private, since they only have a handful of rooms - Rooms are right near the pool so it's very easy to walk to and from the room, have lunch on your private patio, etc - I was able to communicate most of my needs throughout the stay (food, housekeeping services, etc) via text - pool and pool area is very pleasant and well kept - breakfast and rice bowls were delicious Cons: - Wifi was terrible, I know this resort is intended to be a retreat for most people but in this day and age it's just unacceptable. - They ask you to let them know exactly what you want to eat the day before for breakfast and what time frame you want it delivered to your room. Ok fine, not ideal but I understand.. However literally every meal came either late or early. What's the point of us requesting a time if you don't honor it? It works two ways and unprofessional. - Same goes for dinner, it was supposed to start at 7pm. It started a half hour late. Also, they literally just threw food on our table (there was no "waiter") We asked what things were and no one had any idea. They said the chef would come to our table and never did. - We were forced to book our stay with "activity credits" yet there was such limited availability. So it was a waste - The patios outside our room are not private at all. I could hear the people from the room next to ours entire conversation - The spa rooms are incredibly small. Almost too small for comfort, I felt like I was getting a massage in a broom closet. In general, the staff just did not seem mature enough for this type of establishment. Each time we went to the desk for help it was very chaotic so I continued to make requests via text. If you are looking for a place that has a hospitality focus this is not it. They just don't have it all seamlessly together like similar Aman resorts.
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Date of stay: July 2020
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Coral Bonavich wrote a review Mar 2020
Los Angeles, California2 contributions1 helpful vote
Came to decompress with a massage and lunch. I had a massage with yuzu oil and an herbal tea compress. Easily the best massage of my life. Knocked out and drifted off to a another dimension. Lunch was in a beautiful barn at a communal style table. Most notable was the salmon blanketed in fresh dill. I had a bowl of coconut yogurt that I’ll be craving for the rest of my life. Cannot wait to come back and stay the weekend.
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Date of stay: March 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lola Montes S wrote a review Nov 2019
New York City, New York9 contributions3 helpful votes
A group of close friends went to this beautifully built spa ( where not one Japanese person works mind you) fine but I would not call it a Japanese spa if they do not employ at least Japanese philosophy or techniques The setting and dining is impeccable and in highly good taste ! The problem is that The staff and the way they communicate to one another the services and to the client pretentious and superficial. Extremely disappointing to leave with some creams on you and no peace of mind being pat lightly and forced to engage in the therepists life struggles when your pinned down to a table Instead of being silent and doing a good job . No real deep tissue or drainage . All three of us had the same experience of it being beautiful but not exactly rejuvenating or money well spent Truly a shame because we were looking forward to an experience in this community and the choice of decor is exquisite the products excellent but there seemed to be a fear of actually touching the person with full heart and creating a somber experience through intuition no time to relax as one was talking the entire time and 15 minutes were spent smelling essential oils then left with same cricks in the neck or poor circulation problems When I voiced this to the therapist she got emotional and told me lymphatic drainage was a medical procedure . Complete BS If one has ever travelled to the east or Europe you can experience real comfort and change from a good hands on massage . The worst is as we were paying the therapist came out to discuss her tip in the waiting area and yelled at us about the amount of tip we should leave even though what ever they called a massage was close to 300 dollars . We were all very disappointed and we did give 20% gratuity then the next day my friends credit card was charged a second time for more gratuity until he called and it was reimbursed We all found the location & architecture very beautiful . The food conscious and delicious But the service pretentious and fake in the end uncomfortable and over priced .
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Date of stay: November 2019Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from shousugibanhouse, Program Manager at Shou Sugi Ban House
Responded Dec 18, 2019
Dear Lola, Thank you for taking the time to write this feedback. As a new business, we are always seeking ways to improve and deliver an exceptional guest experience. I am thrilled you enjoyed our facilities and cuisine. I am disappointed to hear your visit to the spa did not meet expectations. I know our owner already spoke personally with another member of your party to address your comments, however please also rest assured we take our service level seriously and will be working even harder to ensure this is achieved on a consistent basis. Should you wish to discuss anything further, I would be happy to continue this conversation by phone (631-500-9049 ext. 709) or email (pbriggs@ssbhouse.com). Happy holidays. Warm regards, Phoebe
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Damon wrote a review Sep 2019
New York City, New York9 contributions
Summer was almost over and we needed a place to relax and recharge close to Brooklyn..... We found @shousugibanhouse on instagram, so we dropped the kids with my parents and spent a long wend there with spa/wellness package. The location is an amazing bubble of quiet and detailed simple beauty. I picked the hydrotherapy and my wife the advanced facial treatment. The staff members we met are not only skilled, but obviously passionated about mind and body integrated wellness... They made me fell like a million bucks, I couldn't stop smiling ...until we had to jump back to real life :)
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Date of stay: August 2019
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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LOCATION
United StatesNew YorkLong IslandHamptonsSouthamptonWater Mill
NUMBER OF ROOMS
13
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Frequently Asked Questions about Shou Sugi Ban House
Which popular attractions are close to Shou Sugi Ban House?
Nearby attractions include Cooper's Beach (3.6 miles), Parrish Art Museum (0.09 miles), and Children's Museum of The East End (5.0 miles).
What are some of the property amenities at Shou Sugi Ban House?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a spa.
Which room amenities are available at Shou Sugi Ban House?
Top room amenities include air conditioning, a desk, and a fireplace.
What food & drink options are available at Shou Sugi Ban House?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Shou Sugi Ban House?
Yes, free parking is available to guests.
What are some restaurants close to Shou Sugi Ban House?
Conveniently located restaurants include Tate's Bake Shop, Plaza Cafe, and La Parmigiana Italian Restaurant.
Are there opportunities to exercise at Shou Sugi Ban House?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Is Shou Sugi Ban House located near the city center?
Yes, it is 0.6 miles away from the center of Water Mill.
Are there any historical sites close to Shou Sugi Ban House?
Many travelers enjoy visiting Conscience Point Historic Site (3.5 miles).