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Shou Sugi Ban House

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337 Montauk Hwy, Water Mill, Southampton, NY 11976-2639
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (22)
Dining (11)
Pool & Beach (4)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/14/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 3 B&Bs / Inns in Water Mill
Cleanliness
Service
Value
A thirteen-room destination spa and retreat that embodies global wellness and healing-arts practices for our guests in pursuit of integrative wellness, featuring holistic living, nutrition, education, fitness, meditation, advanced skin care, therapeutic bodywork, artful massage and hydrotherapy. The only comprehensive wellness program in the Hamptons, Shou Sugi Ban House is located on more than three acres, just 90 miles outside of New York City.
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Property amenities
Free parking
Electric vehicle charging station
Pool
Saltwater pool
Yoga classes
Fitness classes
Restaurant
Spa
Plunge pool
Sauna
Body wrap
Facial treatments
Massage
Steam room
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Room features
Desk
Fireplace
Housekeeping
Safe
Private bathrooms
Bath / shower
11Reviews0Q+A2Room tips
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BestOfTravel wrote a review Aug 2021
1 contribution2 helpful votes
We arrived at Shou Sugi hopeful to have a beautiful weekend away from our kids. Unfortunately, it did not meet our expectations or the hefty price tag and we decided not to even stay the night. Upon our arrival, we asked to order lunch. We were told that lunch is only available if ordered the day before (and there were only 3 people having lunch total). The only food available was a "rice bowl" - chicken, salmon or mushroom. My husband ordered chicken and mushroom but was told that isn't possible as there is not enough produce to "combine" options. After we ordered the bowls, they took 45 minutes to arrive. Then, when we we arrived at our room, we discovered that (1) it was not private as all the rooms are extremely close to each other, (2) it was tiny and (3) the outdoor space was shared walk ways. On our way to our room, we were escorted -- with our shoes on -- directly through the yoga studio. We found it pretty disgusting that people walked through a part of the spa with shoes. Finally, we learned that to use the "hydrotherapy" section of the spa aka the sauna is an additional $250 charge per use. Saunas are standard for spas to include in their offering, not services that are charged for. Overall, the space is pretty but not worth the price tag at all unfortunately. We never write reviews, but I thought this was important to share.
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Date of stay: August 2021
2 Helpful votes
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Tettum wrote a review Jan 2021
1 contribution6 helpful votes
My partner and I are considering retreating at this exquisite location but after speaking with guest service agent, Hannah, and now reading some of the comments, we are now having second thoughts. I did NOT get a warm or welcoming phone experience from Hannah after inquiring about booking a reservation. The energy over the phone felt a lot like what I've just read in the comments below -- pretentious, uncultured + uninfectious to what is exemplified on their site, and just flat out lifeless. It was as if I had been a bother for calling to inquire about booking a reservation. Considering the time, energy, (and not to mention the money) that is acquired to have an intentional retreat experience, unfortunately this place may not be it. We are now exploring to retreat elsewhere. What a shame. It appears as tho this establishment is in need of internal restructuring from a complete wholistic perspective. Adopting culture authenticity as opposed to what appears to be culture appropriation.
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Date of stay: January 2021Trip type: Traveled as a couple
6 Helpful votes
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Alain B wrote a review Sep 2020
29 contributions11 helpful votes
SSBH is a beautifully designed place, every detail, in the gardens, in the studios, in the communal spaces, are well-thought. Materials, perspectives, everything is zen and peaceful - except the noise of the train, which is just behind, but we can live with it. Service from staff is excellent. Spa is top notch. Our disappointment came from the dinner, which should have been exceptional, which is priced to be so ($125), and which has not been. We chose omakase style , and when we got to the table, dinner was served, simple dishes with no explanation, no one to story-tell... what we saw what beet, cabbage, potatoes and fish, that was good, for sure, but lacked special interest for us. Apparently, we missed the point of the "hyper-seasonal" experience, and the fact that Covid-19 protocols prevented staff to serve us (really ?), but the bottom line is we got the price and totally missed the value. Same for the simple rice bowl we had for lunch, priced at $50. We live in NYC, work in the luxury field, with some sensitivity around "money-can't-buy experience", and have lived in Japan before, so we think we know what a $50 rice bowl could look like (though we've ever had..), and we were sad not see that. And then room rates, at $1,500 / night, you expect true exception. Too bad for us, I'm sure they will correct that, and surely, unlike us, future guests will live the best experience possible. It's still a new place. We all need zen in our life and Shou Sugi is designed for that.
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Date of stay: August 2020
1 Helpful vote
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LuxeTravelLover68 wrote a review Aug 2020
New York City, New York7 contributions22 helpful votes
As Europe closed to American travel due to COVID 19, we found ourselves needing to stay "local", and decided to spend 11 Days in the Hamptons...6 in Montauk (Guerney's, also revised on TripAdvisor) and 5 in Water Mill at Shou Sugi Ban House. The CONTRAST between our selections was deliberate, but also much more stark than we had anticipated. Let's focus on the POSITIVE, which is Shou Sugi Ban House...it is a bit of ZEN luxury in the midst of the Hamptons. It is a small boutique hotel, with just 13 rooms centered around a pool and Japanese style gardens. It sits somewhere between a hotel and a b&b, as it is not "full" service like a true hotel, but it is certainly more elevated than a b&b. ROOMS - the rooms are small, but well conceived. We were packed for a long trip, so this made it a bit more difficult, as I believe most people probably stay here for a couple days at most. The bathrooms take a disproportionate bit of the space, given the fact that the location also has a strong bias toward health and self care, including a spa. No TV, no phones. The room was lovely to be in, and had a strong sense of indoor / outdoor and light. Overall, a well designed and beautiful space, just as their images show. COMMON SPACES - the common spaces are just as lovely...clean, monochromatic, casual luxury. Much space has dedicated to WELLNESS, and it is well done. The gardens and surrounds are well done, serene, and inspiring. The only opportunities would be more casual seating areas throughout the property, where people can comfortably lounge outdoors, as well as improved parking, as the lot can become very busy with outside spa goers and parking becomes very tight. Again, the images shown on the website reflect the high quality of the common spaces and gardens. SERVICE / FOOD - service was casual, un-intrusive, and discreet. One rarely sees the staff, but they are there if you need them. Housekeeping has very good and friendly. Breakfast included is interesting and not what we would normally eat, but it is a daily adventure to make your selection and create your own meal journey. We did not eat in the formal dining experience for lunch or dinner, as it is a bit specific...it looked lovely, but was not for us. They offered lunch "bowls", which we would have liked to have tried, but they were priced ay $50 each, which felt excessive and not a proper value despite the likely quality...the hotel has a huge opportunity to offer an assortment of reasonably priced foods, beverages, snacks for the guests...I think it could do very well. OVERALL - this is a quiet, discreet location...I was skeptical upon arrival, but Shou Sugi Ban convinced me quickly and we will surely return for long weekends in the future. Probably the nicest possibility in the Hamptons. Don't get me wrong, the price is prohibitive, but it is better value than others in the area. Go for a weekend and make your own assessment, but we are happy to went and will surely return.
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Date of stay: August 2020
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Room Tip: with only 13 rooms, all are just about the same. Looks as though there are 2 floorpans. We were...
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@ErinChung wrote a review Aug 2020
12 contributions2 helpful votes
+1
This hotel is a true gem. I booked two nights here for myself and my husband to celebrate our 11th anniversary without our children! Even before we checked in, the staff was in contact to ensure that all of our needs were met upon arrival. Once we arrived on the beautiful property we were greeted by Jess who was so friendly and helpful! She showed us to our beautiful studio room which was incredible. Beautifully appointed with all the needs of the guests attended to. Beautiful spa music played throughout the room. There’s a gas fireplace which is easy to turn on and off by remote. There was also a beautiful bouquet of wildflowers with a note welcoming us to our stay! It truly felt like we were away from it all. No tv was a blessing, allowing us just to enjoy the quiet serenity of the property. The turn down service included two types of tea for a tea bath along with bath salts and delicious truffles. The breakfast was brought directly to our private outdoor patio and was all top-quality healthy food. A quick text to a host allowed us to ask for anything we needed including a ride to a nearby beach (in a Tesla). The pool is just steps away from our private studio which made it so lovely to just go back-and-forth during the day! We have one more night in this hotel and I wish that it was longer! Five stars!!
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Date of stay: August 2020Trip type: Traveled as a couple
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LOCATION
United StatesNew YorkLong IslandHamptonsSouthamptonWater Mill
NUMBER OF ROOMS
13
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Frequently Asked Questions about Shou Sugi Ban House
Which popular attractions are close to Shou Sugi Ban House?
Nearby attractions include Cooper's Beach (3.6 miles), Parrish Art Museum (0.09 miles), and Children's Museum of The East End (5.0 miles).
What are some of the property amenities at Shou Sugi Ban House?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a spa.
What food & drink options are available at Shou Sugi Ban House?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Shou Sugi Ban House?
Yes, free parking is available to guests.
What are some restaurants close to Shou Sugi Ban House?
Conveniently located restaurants include Tate's Bake Shop, Saaz, and Plaza Cafe.
Are there opportunities to exercise at Shou Sugi Ban House?
Yes, guests have access to a pool, a sauna, and fitness classes during their stay.
Is Shou Sugi Ban House located near the city center?
Yes, it is 0.6 miles away from the center of Water Mill.
Are there any historical sites close to Shou Sugi Ban House?
Many travelers enjoy visiting Conscience Point Historic Site (3.5 miles).