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The Lodge at Turning Stone

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The Lodge at Turning Stone
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390 Reviews from our TripAdvisor Community

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Showing 389: English reviews
Syracuse, New York
Reviewed 1 week ago via mobile

We have been coming here for years and it just keeps getting worse. Tonight I went to the restaurant where I purchased food to ask if they could reheat it. Was told to go to hotel registration all the way on the other side of the building and they have a microwave. After getting to the registration desk I was...

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Helpful?
Thank LittleT1975
Turning S, Guest Relations Manager at The Lodge at Turning Stone, responded to this review

Hello and thank you for sharing your review with us. This does not sound like the award-winning service that our guests normally receive at The Lodge. Our Management is here to help and we encourage you to contact us through our website-- and do mention your review in the comments. Thank you again for choosing The Lodge at Turning Stone.

upstate NY
Reviewed 1 week ago

Turning Stone has improved greatly since my last review. We went last week, and most of the casino is now SMOKE FREE! I could finally breathe and not feel like I smelled like smoke! This is one reason I never gave the casino a very good review. Not a smoker.

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Helpful?
Thank NYBailey
Skaneateles, New York
Reviewed 1 week ago

We stayed here on a whim as we decided to stay another night and the tower was filled, Wonderful,personable employees, beautiful grounds, room impeccable, I am not used to such luxury, outdoor fire place was a nice extra on a cool evening, A little expensive, but hey,lifes to short.Highly rate it.

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Thank bill890
Syracuse, New York
Reviewed 4 weeks ago via mobile

This is by far the BEST property that Turning Stone has. The rooms are so clean and nice. They have robes and slippers and each night they turn down your room and place the robes and slippers out for you. In the morning they have free coffee in the lobby (not to mention keurigs in the room with free coffee)....

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Helpful?
1Thank G1743MRmichellep
Skaneateles, New York
Reviewed October 30, 2016 via mobile

Accommodations at Turning Stone are always first rate!! The staff goes out of their way to exchange pleasant comments and help when necessary. The food was exceptional!! Can't wait until the next time I go there!! And I do not gamble!!

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1Thank Fli-bi-Night
Phoenix, Arizona
Reviewed October 24, 2016

Stayed here for a family wedding and it's all a WOW! The hotel and staff was first class in every way and while we couldn't do too much exploring of the property because of the rain--the grounds were simply stunning in the glorious autumn colors! The nearby casino is 3 to 4 levels of quality below the lodge and it's...

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1Thank MarksTwoCents
bonita springs fl
Reviewed September 9, 2016

The Lodge is certainly a 5 star, just far away from the masses at the Tower and Casino. From the moment we pulled up, the valet, bag man and receptionist Rebecca, started a very personable and pleasant check in. The suite was all we expected. Although more expensive than other rooms on the property, it was ell worth the quiet...

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1Thank bonitabuffalo
Toronto Ontario
Reviewed September 5, 2016

My hubby and I came here for our first time last week and it did not fail to impress us! The staff are amazing and the suite was spacious and spotless with a separate living room and nice balcony. There was a good makeup vanity in the dressing room area and a large soaking tub with separate shower. We ordered...

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Thank cynjoy
Pittsburgh, Pennsylvania, United States
Reviewed September 1, 2016

Loved the Lodge at Turning Stone! All of the rooms are suites with a separate living room, large bedroom, spacious bathroom with separate shower and tub. There is a large balcony outside each suite with very comfortable chairs and a small table. The grounds around the Lodge are beautiful with beautiful landscaping, lots of flowers and several ponds. And it...

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Thank MySable
Briarcliff Manor, New York, United States
Reviewed August 22, 2016

This is a great property. The rooms are five star with every amenity you can think of and you cannot believe you are so close to the Turning Stone casino and hotel. It feels as if you are miles away. Service is excellent although the staff could be a little warmer and make you feel as if they actually want...

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1Thank FredSiegel
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
A legendary experience awaits your indulgence at the AAA 4-diamond award-winning Lodge at Turning Stone. Selected by Conde Nast Johansens as the "Most Excellent Resort" in the USA and Canada for 2007. The Lodge at Turning Stone is an elegant all-suite hotel that's perfected the art of pampering. This beautiful hideaway offers treasured privacy that superbly complements the resort's recreational pleasures. Your sumptuous suite is just mere steps from fun and excitement, yet still a serene world away. Come. Enjoy our hospitality. ... more   less 

Additional Information about The Lodge at Turning Stone

Address: 5218 Patrick Rd, Verona, NY 13478-3012
Location: United States > New York > Verona
Price Range: $61 - $359 (Based on Average Rates for a Standard Room)
Number of rooms: 95
Also Known As:
The Lodge At Turning Stone Hotel Verona
Hotel At Turning Stone
At Turning Stone Verona
Hotel Style:
#1 Romantic Hotel in Verona
#1 Business Hotel in Verona
#1 Family Hotel in Verona
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Questions & Answers

Here's what travelers have asked, with answers from The Lodge at Turning Stone staff and other travelers.
12 questions
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See all questions (12)

Questions? Get answers from The Lodge at Turning Stone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All are good but try for a room with a balcony --beautiful!”
 of 5 bubbles MarksTwoCents, Oct 24, 2016 | Read review
“Our suite faced the front where the small waterfall is and it was very quiet.”
 of 5 bubbles cynjoy, Sep 5, 2016 | Read review
“Any of the rooms are great. There is a view of the golf course or one of the front of the hotel with ponds and flowers.”
 of 5 bubbles MySable, Sep 1, 2016 | Read review
“Suites are fantasitc”
 of 5 bubbles Knight619, Jul 22, 2016 | Read review
“ask for a room on the second floor with a balcony that overlooks the grounds- so beautiful”
 of 5 bubbles karen29len, Jul 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question