The room was large. Bed very comfortable. Turn down service wonderful. Greeted upon arrival. Bags were stored until room was ready as we arrived for breakfast. The bathroom was clean and stocked with personal supplies.
It’s the greatest experience it’s a wonderful place , The people working at the lodge. Are the greatest And make the place a greater visit and the 2 lady’s at the bar do a wonderful job If you stay at the lodge stop by at the bar and get a drink The guys that work At the door or park your car are some of the kindest And hard working people go visit the lodge at turning stone
wonderful place and all the help was so very pleasant...bartender help with mom deciding a nice drink. valet and hotel people were very accommodating, had my car in like 5 minutes in the morning.they have a nice coffee bar in the morning..BUT those beds are AMAZING!!!! What a great nights sleep...!!!!
Just had a amazing time at Turning Stone Resort and Casino. First time staying at The Lodge, amazing! The Lodge is so beautiful, the entrance, water flowing over rocks, fire pits, the rooms are beautiful and the pool and hot tub you feel like your in the Adirondack's. What a beautiful hotel, can't wait to go back. Oh and staff so helpful and friendly! Thank you Joanne Killian
We just returned from a stay at The Lodge. The accommodations are wonderful…..beds and pillows are heavenly. We had a room with a balcony, which we used to have our room service breakfast each morning. Disappointed not to be able to have any meals at Wildflowers, as they have limited their hours. TS Steakhouse was fantastic - the service and the food are second to none. Peach Blossom was a disappointment, as was Pino Bianco. Just not good enough. The Skana spa - wow wow wow. I had two treatments which were just beyond words. We cannot wait to return to The Lodge soon.
My guest and I arrived after 4:00 for our spa getaway and were told our room was not available. We weren't given a definite time of when we would be able to check-in. We were tired after driving and just wanted to relax in the room and get ready for the evening. They checked our bags and we headed to the lounge area. Couldn't get a drink until the bar opened at 5:00 PM. The bartender was great - the drinks were delicious. Our first round was comped for our inconvenience (we asked if they would do it). Next day we got up early to enjoy the spa amenities and were told we couldn't check in until one hour before our spa treatment reservations, which were at 1:00. This was extremely frustrating. So we had 2.5 hours to kill until check-in. We ended up going to a restaurant to have some food and mimosas. Then checked in and had the lunch which was delicious. The spa was great except the floor in the hot tub room was dirty and the loungers' pull-out trays were dusty and dirty. The cleanliness has gone downhill. The staff was very friendly and accommodating otherwise. Our room in the lodge was beautiful but quite expensive since our view was onto the loading dock and not very attractive at all. Mini bar prices were outrageous. Not sure if I would return, to tell the truth. We came five years ago and the quality and conveniences have slipped since then.…
From the valet to checkout, everything was absolutely perfect! Thank you for another great stay! Housekeeping and cleanliness of the room was amazing, the multitude of dining options was very nice. This is a resort everyone should stay at. We are always planning on when we can return again. These Canadian's are very happy with everything we appreciate the hard work the staff clearly puts in. 🥰
The staff at the Lodge was wonderful and our room was clean and comfortable. We arrived shortly after the 3pm check in time and were told that our room was not yet available. They did store our luggage and we were told we could wait in the great room which was cozy with a fire going in the fireplace. This area was equipped with a bar that did not open until 5pm so while you were waiting for your room you couldn't even get a drink. We ended up going to the casino to wait and received a text around 4:30 that our room was now ready. That was an hour and half that we we were unable to access the facilities that were offered. Compensation should have been given for this inconvenience.
This place never stops amazing me. We are immediately greeted by Randy who is the most accommodating person I’ve ever met. Anything I need he’s right on it. The rooms are beautiful. The front desk, Rebecca, Kelly, Natalie and all the rest are superb. Thank you g do ir a great visit.
The large continues to provide superior customer service superior food superior everything. Every stay is better than the last one. The staff that works here are the reason this facility functions so well. Every Staff member goes out of their way for you and if you’re a frequent guest they make you feel like family.