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The Hotel at Turning Stone Resort

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347 Reviews from our TripAdvisor Community

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There are newer reviews for The Hotel at Turning Stone Resort
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Showing 345: English reviews
Middletown
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 25, 2015

Arrived on a Sunday evening and the front desk was extremely cordial. The room was ok as it was starting to show its age. Ate at the Italian Restaurant and was very satisfied both with the portions and again the wait staff who helped with suggestions and were very attentive. Monday was a meeting day but service for breakfast and... More 

Helpful?
Thank Andrew B
Kitchener, Canada
Level Contributor
163 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed July 29, 2015

very recent stay was not pleasant. Past stays have been good but this time a transformer blew and shut down power to most of the resort - lots of the casino was still active with backup power but the hotel, restaurants etc battled for power for two days. No A/C in July made the rooms and resort very uncomfortable. Sleeping... More 

Helpful?
Thank DDKW
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Please accept our apologies for the issues with the recent power outage. We know it caused a lot of frustration and we appreciate everyone working with us while we did out best to resolve the situation as quickly as possible. We are happy to hear that you have been pleased with previous stays and we look forward to seeing you... More 

Mexico, New York
Level Contributor
144 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed July 29, 2015

We booked on a "free night", the only room available was a "smoking room", they said they would provide us with a "defusier" for the room. We never did get one of those and being a non-smoker, it was not a pleasant night and even the pillows smelt of smoke.. Next time if we can't get a non-smoking room, we... More 

Helpful?
Thank Hainsc2014
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

Thank you for your comments on your recent stay. We apologize that you were not able to book your preferred room type. Unfortunately during the summer months our rooms do sell quickly. We are disappointed that you did not receive the diffuser you were offered for your room. We have shared your experience with the appropriate teams. We hope you... More 

Strongsville, Ohio
Level Contributor
138 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed July 19, 2015

Located in Verona, New York, just east of Syracuse, this large casino offers several accommodation venues from which to choose. We stayed in the "Hotel" and check-in was quick (we checked-in at about 4pm) The room had two double beds that included a safe, large screen TV, coffee maker, and fast Wi-Fi access. No refrigerator. The room and bathroom were... More 

Helpful?
Thank Linda44149
Adirondacks, New York
Level Contributor
202 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 18, 2015

Very much enjoyed our stay in the hotel. There were a couple downsides. Ironically we're not big gamblers, we just happened to have a free night stay. There's not much to do there if you don't gamble. The gym is $15 per visit, which includes the lap pool and jacuzzi. The accommodations are awesome though. We didn't much like the... More 

Helpful?
Thank KylersKL
Vestal, New York
Level Contributor
45 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 17, 2015

I recently attended a business conference at Turning Stone and felt their hospitality could have been much better. I arrived around 11:30 AM and when I went to check in, I was told to return at 1:00 PM. I happened by the lobby at 12:40 only to discover that they were now checking people into their rooms so I got... More 

Helpful?
1 Thank LJR1954
Marilla, New York
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 2, 2015

The hotel was good except for the fact people are allowed to smoke almost all over the property. We knew this prior to staying but due to the fact the show we were seeing was at the event center on property we stayed even with all the smoke. It was really bad... Clothes and eyes paid the price! Poor due... More 

Helpful?
Thank RnRfamily19
Syracuse, New York
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 1, 2015

Great place to see a show, gamble as long as you like and eat delectable dishes. Plenty of restaurants to please your pocketbook and palate. Action aplenty in the casino and entertainment to satisfy everyone's taste. The hotel rooms are comfortable and clean with free wifi and in-room coffee pots. Flat screen tvs and inviting bedding. Be prepared to walk... More 

Helpful?
Thank Arlene D
Boston, Massachusetts
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 29, 2015 via mobile

For non smokers this is an awful location to stay! We have two little ones and we were hoping to use the pools and restaurants while we were in the area for family reunion and it was hard to do things like that bc of the smoke. Even in our room it smelled alittle like smoke and we had a... More 

Helpful?
Thank Jendaswimmer
Mountain Top, Pennsylvania
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 26, 2015

The room and facilities were very nice, but the level of smoking at this place was simply unbelievable. I believe most of the guests believe that the Smoking section requires you to smoke all the time. There are so many smokers that they have a smoking area in the middle of the non-smoking gaming section, which means that the non-smoking... More 

Helpful?
Thank John K
TS_Management, Manager at The Hotel at Turning Stone Resort, responded to this review

We were very disappointed to learn about the experience you encountered on your recent golf vacation. We understand there was some confusion with changes to tee times and the conflicting tournament. We are very sorry that things did not go as originally planned and we can certainly understand your frustration. Upon review of your reservation, we did see that some... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hotel at Turning Stone – AAA 3 Diamond award-winning low-rise hotel, located in the heart of casino excitement, provides full service at mid-level prices. ... more   less 

Additional Information about The Hotel at Turning Stone Resort

Address: 5218 Patrick Rd, Verona, NY 13478-3012
Location: United States > New York > Verona
Price Range: $192 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel at Turning Stone Resort 4*
Number of rooms: 240
Reservation Options:
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Hotel Style:
#6 Business Hotel in Verona
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