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Vernon Downs Hotel

Hotels.com$112*
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05/07/2017 05/08/2017
1 room 2 adults 0 children
$124*
$112*
$124*
$124*
$112*
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Vernon Downs Hotel
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170 Reviews from our TripAdvisor Community

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Showing 170: English reviews
Nashua, New Hampshire
Reviewed September 4, 2014

We had a room on the 7th floor trackside, and had a great view of the track, enjoyed watching the horses working out in the early AM. Room was spacious, and comfortable. Overall it is a nice hotel at the downs.........Skip the breakfast buffet though

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Helpful?
1Thank john p
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your most recent visit. I reviewed your comments with our Food and Beverage Manager regarding the breakfast buffet. I’m very pleased to know that your overall visit was a positive one and again thank you for your comments.

South Windsor
Reviewed August 15, 2014

I had an opportunity to spend a few days in upper state New York at the Vernon Downs Hotel/Casino. Before booking I saw the reviews were mixed, but the photos were appealing as was the historical significance for local racing so I booked a few nights. First impression was a fairly large Hotel, casino and race track on rather expansive...

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Helpful?
5Thank Paul T
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments regarding your recent visit with us. We are very proud of our property and its wonderful hearing from guests that enjoyed their visit. We look forward to your return visit with us in the future and again thank you from the team.

Rome, New York
Reviewed August 11, 2014

I attended a two day workshop at the facility and left a very sentimental tervis tumbler on a table the last day. I called the front office and spoke with Simon, the manager. He FOUND THE TUMBLER, AND BROUGHT IT TO ME HALF AN HOUR AWAY! THAT'S CUSTOMER SERVICE!

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Helpful?
Thank Sharon B
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, Thank you for your comments we are always working to meet all of our guests expectations.

Staatsburg
Reviewed August 6, 2014

The lobby was dirty...beer bottles and tissues on the floor and it was still like that the next morning. Granted there were wedding receptions going on but someone should still be keeping the lobby clean. Our room was on the fourth floor and when we walked in the bed looked like someone had been laying on it. In the evening...

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Helpful?
1Thank Kathy V
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. When we have high volume events our hotel team works hard keeping all the areas cleaned and picked up. I will review your comments with our hotel team and again I apologize for not meeting your expectations.

Reviewed August 5, 2014

If you care at all about cleanliness stay somewhere else. Vernon downs has free wifi, and the conference I was here for had excellent food. However, I am currently in the 3rd hotel room i have been placed in today and I give up. The first room I was placed in did not have clean sheets- there were crumbs, stains,...

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Helpful?
1Thank Chelsea G
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. I’m reviewing your comments regarding the room with our Housekeeping Department and again apologize for these shortfalls you experienced. The housekeepers take great pride in their work and do experience shortfalls on occasion but overall do a great job cleaning rooms. Once again thank you...

Kingston
Reviewed August 4, 2014

The location is beautiful, out in the country, rolling hills very scenic and peaceful. Shopping in Vernon was good, a small town but Walmart much cheaper than ours. My mother was happy to find a Tim Horton's in nearby Vernon! The staff were very friendly and helpful, the lobby is beautiful and our room was excellent and the price was...

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Helpful?
1Thank Marilyn M
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to thank you for your comments and I’m extremely pleased that you had a wonderful experience visiting our property. Our team works hard to meet our guest’s expectations and providing outstanding service. Once again thank you and looking forward to your next visit.

Reviewed August 2, 2014

This was the choice of our family to stay at Vernon Downs for a wedding right up the road, after nearly 5 hours in the car we arrived. Our party asked 2 separate times to check in early to rest and shower before a long night of celebrating, the management would not allow any one to check in before 3pm...

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Helpful?
2Thank Dan0519
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during your visit. I forwarded your comments to our Food & Beverage manager for review. The housekeeping team works extremely hard getting rooms cleaned and again I apologize for not meeting your expectations. Once again thank you for your feedback and we will review with our hotel team...

New Jersey
Reviewed July 30, 2014

We stayed here while attending a wedding in the area. The double bed room was more spacious than expected with a couch, microwave and fridge. The 5th floor room was clean and quiet even though we overlooked the parking lot. However, the rigid after 3 pm check-in policy is a big negative that shows the management really doesn't care to...

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Helpful?
1Thank cheezit_9
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced regarding check-in time. The housekeeping team works extremely hard getting rooms ready with check-out being 11am it does become challenging and overall they do a great job with this time frame. Thank you for your comments as we continue to work hard to provide great service.

Berkshire, New York
Reviewed July 13, 2014

While intown for a wedding we stayed at vernon downs hotel.. Outside and inside the it looked like a very nice hotel. We checked in around 3:00 pm on 7/11/14. room. Room appeared to be a nice room, later in the evening I noticed toenail clippings on the rug between the window and the bed. The next day while we...

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Helpful?
1Thank racechaser62
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced and discussed this with our executive housekeeper. We take great pride providing our guests with clean accommodations and at times will have shortfalls. Once again we apologize and appreciate your feedback.

Islip, New York
Reviewed July 12, 2014

The hotel was not worth it. Called ahead, was told rooms may not be ready till 3pm, but could use the facilities after 11am. When we arrived at 1pm we were told that the rooms were not ready, but could call the desk and check back. We were then told that we could not register until the room was ready,...

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Helpful?
1Thank Dennis M
Simon S, Manager at Vernon Downs Hotel, responded to this review

Dear Guest, I would like to apologize for any inconvenience you experienced during the check-in process. During the week when we have lower occupancy we work to get guests in early but on sold out dates we begin to have rooms available at 3pm. This is a standard in most hotels and again we apologize for any inconvenience.

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05/07/2017 05/08/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast included

Additional Information about Vernon Downs Hotel

Address: 4229 Stuhlman Rd., Vernon, NY 13476
Location: United States > New York > Vernon
Price Range: $122 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Vernon Downs Hotel 2.5*
Number of rooms: 173
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Also Known As:
Hotel Vernon Downs
Downs Hotel Vernon
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Questions & Answers

Here's what travelers have asked, with answers from Vernon Downs Hotel staff and other travelers.
2 questions
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Questions? Get answers from Vernon Downs Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Never book any room here! They'll lose your reservation!”
waynewP5738SV, Dec 10, 2016 | Read review
“Wifi is not good in rooms, don't count on it.”
mustang4088, Sep 12, 2016 | Read review
“Ask for a room that faces the racetrack-in the morning the horses will trot on the track”
newyorkersyr, Aug 25, 2016 | Read review
“I just tell them I don't want to have children above me!”
ElaineD518, Aug 12, 2016 | Read review
“Ask for a racetrack view”
929michaels929, Jul 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Hotels.com
$112* /night
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Hotel Vernon Downs$124
TripAdvisor$112
Travelocity$112
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Prices are for 1 room, 2 adults
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