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Best Western Gateway Adirondack Inn

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175 N Genesee St, Utica, NY 13502-2511
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (45)
Room & Suite (49)
Dining (6)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 14 hotels in Utica
Location
Cleanliness
Service
Value

See why so many travelers make Best Western Gateway Adirondack Inn their hotel of choice when visiting Utica. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travelers like you.

For those interested in checking out St. Joseph & St. Patrick Church (1.2 mi) while visiting Utica, Best Western Utica is a short distance away.

The rooms offer a flat screen TV, a kitchenette, and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.

Utica Best Western features a 24 hour front desk, a picnic area, and a gift shop. In addition, as a valued Best Western Utica guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.

When you’re feeling hungry, be sure to check out Florentine Pastry Shop, Utica Coffee Roasting Co., and Bite Bakery & Cafe, which are some cafes that are popular with locals and out-of-towners alike.

If you’re looking for things to do, you can check out Union Station (0.5 mi) or Utica Children's Museum (0.5 mi), which are popular attractions amongst tourists, and they are all within walking distance.

At Best Western Gateway Adirondack Inn, your comfort and satisfaction come first, and they look forward to welcoming you to Utica.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Breakfast buffet
Vending machine
Business Center with Internet Access
Meeting rooms
BBQ facilities
Gift shop
Non-smoking hotel
Picnic area
ATM on site
24-hour front desk
Express check-in / check-out
Self-serve laundry
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Room features
Air conditioning
Desk
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Bath / shower
Interconnected rooms available
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn a Free Night!
443Reviews4Q+A33Room tips
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Popular mentions
SecretShopper001 wrote a review Dec 2019
12 contributions2 helpful votes
If your a rewards members, expect a fight to get your night credit & points that you deserve. This hotel property management will not give your points or stay credit. They don't care that us truckers are paying most of their winter bills & don't think we should be rewarded for our loyalty. Breakfast was a disaster, night auditor was pulling dead skin from his hands, instead of checking me out or cleaning the breakfast room disaster. Room was clean and comfortable, 2nd shift was awesome. My only complaint is how they treat their guests.
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Date of stay: December 2019Trip type: Traveled on business
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Response from Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn
Responded Dec 10, 2019
Dear Valued Guest, Thank you for taking the time to share your review and experience. I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to the management team. We truly thank you again for sharing your feedback and for your valuable business.
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Rodney H wrote a review Nov 2019
5 contributions
This was an older building. Actually it was in my companies list of places to stay. This place needs a lot of upgrades. I will say it’s not the slumps either. If you need some where to stay last minute, this is your place.
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Review collected in partnership with Best Western
Date of stay: November 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
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Response from Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn
Responded Nov 28, 2019
Dear Valued Guest, Please accept our sincerest apologies for the state of your room upon your arrival. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for. Know that actions shal be taken to improve everything on priority and you can have a better stay next time.Thank you for the feedback and we hope to have another chance to impress you should you make a return to town. All the best.
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Culture56648797394 wrote a review Nov 2019
Fort Wayne, Indiana30 contributions
Nice hotel and staff and close to restaurants and close to interstate. Her direct message v fy u fgh cfy ffggg ffhjh cdfgh is the same as other night in the drop box and the only thing that is really funny
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Review collected in partnership with Best Western
Date of stay: November 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Helpful
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Response from Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn
Responded Nov 16, 2019
Hi Culture56648797394, Thank you so much for your kind words. I’m so pleased that you found us a clean and pleasant place to stay and that our location was to your liking near restaurants. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.
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Ronutso wrote a review Nov 2019
Sterling Heights, Michigan98 contributions31 helpful votes
Very nice room Very clean room clean bathroom Nice breakfast Helpful front desk personnel Comfortable bed 120 bucks a night not a bad price for a room. Nicest part is the room doors are in a closed Windowed hall way out of the elements. Never seen this at a hotel.
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Date of stay: October 2019Trip type: Traveled as a couple
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Response from Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn
Responded Nov 8, 2019
Hi Ronutso88, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to do good always for our guests. We are really appreciative of your generous compliments about our clean and nice rooms, breakfast, helpful staff and comfortable bed. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We look forward to welcoming you again soon
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April B wrote a review Oct 2019
Middle Grove, New York45 contributions22 helpful votes
Best Westerns seemed to have always been a top notch hotel. Not a chain I usually frequent while traveling as they always seem to be on the expensive side. I actually booked in Utica because one of the few that was available when I wanted to travel to the area and price was okay considering the area. Guess I expected a bit more updated motel and larger.
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Review collected in partnership with Best Western
Date of stay: October 2019
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Helpful
Share
Response from Tina M, Guest Relations Manager at Best Western Gateway Adirondack Inn
Responded Nov 8, 2019
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We take all reports of lacking service and your suggestions for improvement, particularly those that you have raised. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.
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PRICE RANGE
$82 - $139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western gateway adirondack hotel utica, best western utica, utica best western
LOCATION
United StatesNew YorkUtica
NUMBER OF ROOMS
89
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Frequently Asked Questions about Best Western Gateway Adirondack Inn
Which popular attractions are close to Best Western Gateway Adirondack Inn?
Nearby attractions include Union Station (0.5 miles) and Utica Children's Museum (0.5 miles).
What are some of the property amenities at Best Western Gateway Adirondack Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Gateway Adirondack Inn?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Best Western Gateway Adirondack Inn?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Best Western Gateway Adirondack Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Gateway Adirondack Inn?
Conveniently located restaurants include The Tailor and The Cook, Delmonico's Italian Steakhouse, and Utica Coffee Roasting Co..
Are there opportunities to exercise at Best Western Gateway Adirondack Inn?
Yes, guests have access to a pool and a fitness center during their stay.
Are pets allowed at Best Western Gateway Adirondack Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Gateway Adirondack Inn offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Gateway Adirondack Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Gateway Adirondack Inn?
Many travelers enjoy visiting New Hartford Presbyterian Church (4.3 miles) and Utica Children's Museum (0.5 miles).