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BEST WESTERN Gateway Adirondack Inn

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175 North Genesee Street, Utica, NY 13502
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271 Reviews from our TripAdvisor Community

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Showing 268: English reviews
Hickory Corners, Michigan
Level Contributor
142 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This Best Western is clean, situated very near a good steakhouse, and has a friendly knowledgeable staff. My room, 226 was more than adequate. Large, clean bathroom, although the toilet made strange noises at the water tank refilled. Best part of my stay was the bed. I haven't slept that long in literally years now. Incredibly comfortable for a good... More 

Helpful?
Thank Sid D
Venice, Florida, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed at the Utica New York Best Western and experienced a Great Value. The staff was courteous and helpful. Very clean. The breakfast was very good for this type of thing. If we are in the area, we will definitely stay there again.

Review collected in partnership with Best Western

Helpful?
Thank Deborah H
Buffalo, United States
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Hotel Staff is very nice - but the hotel is old - and not as clean as I would hope. They do have a great breakfast. They claim to be Harley Davidson Rider Friendly - but they really aren't. They claimed to have upgraded my room - but what they gave me was the same as I had booked.... More 

Review collected in partnership with Best Western

Helpful?
Thank James D
Hampton, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This was a nice place to stay. We had a problem with the stopper in the sink and the desk clerk came promptly with a tool to fix it. Good breakfast selection. Also, this property had been renovated and the glass between your room and the parking lot greatly reduced outside noise.

Review collected in partnership with Best Western

Helpful?
Thank George H
Livonia, Mi, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

the hotel was dated and the workout room was very cramped and the TV did not work, even on our return trip 5 days later The hallways had a musty order and the entrance door to the 2 floor part of the complex always stuck. The rooms do not have a refrigerator. The breakfast could have been a lot better.... More 

Review collected in partnership with Best Western

Helpful?
Thank Walter K

Travelers are raving about these Utica hotels

Fort Worth Texas
Level Contributor
91 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a nice room that was secluded back from the highway. Well maintained and seemed to be recently remodeled. Close to highway and close to downtown. Several restaurants within a short drive from hotel. We didn't rise early enough for hotel breakfast but others staying at hotel said it was very good with lots of choices.

Helpful?
Thank nytexan70
Houston
Level Contributor
113 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 3 weeks ago

When travelling with pets, especially cats, it is difficult to find decent places to stay. This Best Western was a "find". It is not modern - don't look for extra plugs for your cell phone - but it is clean, the AC worked perfectly, it was quiet, the bed was VERY comfy, there was a small fridge in the room,... More 

Helpful?
Thank Delaw
Finger Lakes,NY, United States
Level Contributor
19 reviews
19 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

We stayed at the BW in Utica because of business. We were really only in our room for the evening and night. It was comfortable and clean with a comfortable bed. The decor is a little tired and dated and a refrigerator would have been nice. Overall, we had a good stay. It is easy to get to from the... More 

Review collected in partnership with Best Western

Helpful?
Thank Susan M
Bronx, New York, United States
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 13, 2016

Spent some quality time with family at my usual Best Western. The room and bathroom are always clean and smelling fresh. I always feel refreshed after spending a night here. Staff are super!! It is nice not having to run out for breakfast. Food options are plenty and close by.

Review collected in partnership with Best Western

Helpful?
Thank JovanniTC
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for taking the time out of your day and writing this wonderful review. We are so glad you came back and that your stay was perfect. You are always welcome here at the Best Western in Utica, NY. More 

Cincinnati, Ohio
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 13, 2016

Overall we had a decent one night stay. Check-in was fine, the front desk was friendly. (Checking out was quick as well. The young woman at the desk was courteous. The manager standing behind her looked like he was having a bad day.) We stayed in the annex building. This building was separate from the main motel. You did need... More 

Helpful?
Thank pac54man
Chat P, General Manager at BEST WESTERN Gateway Adirondack Inn, responded to this review

Thank you for your review! We are glad that your room was clean and comfortable. We hope if you are ever in the area that you will stop and stay with us again. Just give us a call and we will do everything we can to make your stay a great one! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Gateway Adirondack Inn

Address: 175 North Genesee Street, Utica, NY 13502
Location: United States > New York > Utica
Price Range: $116 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — BEST WESTERN Gateway Adirondack Inn 2*
Number of rooms: 89
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Also Known As:
Best Western Gateway Adirondack Hotel Utica
Best Western Utica
Utica Best Western
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