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Holiday Inn Express Hotel & Suites Utica

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#2 of 13 Hotels in Utica
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Utica
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243 Reviews from our TripAdvisor Community

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Showing 242: English reviews
Bessemer, Pennsylvania
Level Contributor
76 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel is very new looking. There was plenty of parking which was important to us since we were pulling a small camper. The lobby and the room were very modern, clean and updated. We were on the first floor at the end of a hallway. It was generally quiet. The exception is that early in the morning, you could... More 

Helpful?
Thank pollyqc99
Management response:

Dear pollyqc99, Thank you for choosing to stay with us. I am pleased that you found your room to be very modern, clean and updated and that there was plenty of parking. I am also happy that you found the breakfast to be very good. We hope that you come back to visit us again in the near future. Sincerely,... More 

Michigan
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night on a trip home from visiting in Boston. Staff was very friendly and we had an excellent room on the third floor. Very modern, lots of room to work (or not) with a slide out table, very clean and a great breakfast including scrambled eggs, pork and turkey sausage, pancakes and all of the usual starches.... More 

Helpful?
Thank cpartlan
Management response:

Dear cpartlan, I am pleased to hear that you found our location to be convenient and the staff very friendly. I am also happy that you thought our breakfast was great and the rooms were very modern. Please come and visit us again soon. Sincerely, Lisa Learnard General Manager More 

Connecticut
Level Contributor
59 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

Coming to Utica for a wedding, I researched places to stay and chose Holiday Inn Express - and was not disappointed. Due to timing of the wedding, we called ahead to get the okay for checking in prior to the designated 3PM time. When we arrived, the desk clerk was friendly and efficient, getting us set up with rooms. All... More 

Helpful?
Thank HasCT
Management response:

Dear HasCT, Thank you for sharing all of your wonderful comments. I am happy that you found all of the staff to be friendly and helpful. I am pleased that you enjoyed the large breakfast selection and it was one of the best that you had seen and that you enjoyed the cookies. I hope that you do come back... More 

Athens, Greece
Level Contributor
115 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night, and were very satisfied by the cleanliness and modernness. Typical Holiday Inn, not very much to say except it does not have a restaurant and breakfast is mediocre. This hotel is much too expensive for what it offers, probably due to lack of many other nice hotels in the area. We paid... More 

Helpful?
1 Thank CarpeDiem14
Management response:

Dear CarpeDiem14, Thank you for choosing to stay with us. We are pleased that you were satisfied with our cleanliness and modernness. We hope that you stay with us again in the future. Sincerely, Lisa Learnard General Manager More 

Whitehall, Pennsylvania
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Clean, Spacious, looks new on every angle !!! Room was immaculate; had TV, refrig, microwave, coffee maker (by the cup) and quiet corridor. There was a sound-proof Business Office in the lobby and a sensational hot breakfast in the morning. A laundry room was available with front loading washer and access to an indoor pool was a nice amenity also!... More 

Helpful?
Thank laoshiphil
Management response:

Dear laoshiphil, Thank you for all of your wonderful comments. I am happy that you found your room to be immaculate and the hot breakfast sensational. I am happy that you were able to find dining nearby and that our location was close to the Interstate. I hope you choose to come and stay with us again in the future.... More 

Syracuse, New York
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago via mobile

Well this is my home city and I remember when the hotel was being built. The decor is beautiful and very modern. Wish some of it were in my home. But first things first. When we arrived my fiancé had to wait at least 5-7 min for someone to even acknowledge him. When we walked in the guest service rep... More 

Helpful?
Thank LadyToni79
Management response:

Dear LadyToni79, I am sorry to hear that you had to wait 5-7 minutes for a representative to assist you at check in. I also apologize that Housekeeping did not knock before they entered the room. If I can be of any assistance to you in the near future please let me know. Sincerely, Lisa Learnard General Manager More 

Syracuse, New York
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had an excellent stay in this beautiful hotel 2 weeks ago. The Hotel was very clean and the staff in the hotel was very friendly and helpful. The Lobby, Breakfast area and Guest Room were very clean and well appointed with microwave and refrigerator. The Bathroom was spotless and the beds were very comfortable. Check-in and check-out was very efficient... More 

Helpful?
Thank ash s
Management response:

Dear ash s, Thank you for choosing to stay with us. I am happy that you found our hotel to be clean and the staff to be helpful and friendly. I am also glad that you found us to have superior service. I hope that you come back to stay with us again in the future. Sincerely, Lisa Learnard General... More 

Rogers, Arkansas
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Right across from Moe's and a few other places. Nice, new hotel with a great breakfast. Close to anything you need in Utica. Staff was really nice and hotel was super clean! Had a workout area and also a pool. Area seemed very safe and parking was accessible.

Helpful?
Thank southernfoodiegirl
Management response:

Dear southernfoodiegirl, Thank you for all of the wonderful comments. I am pleased that you found our hotel to be super clean and easily accessible to anything you needed in Utica. I am also happy that you enjoyed our great breakfast. We hope that you come and stay with us again soon. Sincerely, Lisa Learnard General Manager More 

Hillburn, New York
Level Contributor
5 reviews
2 of 5 stars Reviewed 4 weeks ago

We have stayed in this H I Express before and enjoyed the facility and the convenient access to both the Thruway and downtown Utica. So it was a no brainer when we recently had an event to attend locally. Unfortunately, we were unknowingly booked into the room above the house laundry and all the accompanying noises. On the evening of... More 

Helpful?
Thank 189chrisandbarb
Management response:

Dear 189chrisandbarb, Please accept my apologizes for the noise that you encountered in Room 225 and the inconvenience that it caused you. If I can be of any assistance to you in the future please let me know. Sincerely, Lisa Learnard General Manager More 

Victoria, Canada
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was obviously redone and a nice upgrade. The fixtures were clean and of a decent quality. I would revisit this property if I was on the road. It was a little pricey for the room quality, but it was a very busy weekend for the college/university crowd and so yields pushed pricing up.

Helpful?
Thank Tom B
Management response:

Dear Tom B, Thank you for choosing to stay with us. I am happy that you found the room to be clean and of decent quality. I hope that you choose to come back and stay with us again in the future. If I can assist you in any way please let me know. Sincerely, Lisa Learnard General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express & Suites is the newest hotel in Utica NY and was built with convenience in mind. Located less than one mile from I-90, the hotel is also within walking distance of several famous Utica restaurants, like Delmonico's Italian Steakhouse nextdoor, and Aqua Vino Restaurant accross the street overlooking the Erie Canal. The long list of amenities includes free Hot Breakfast served daily with the famous Holiday Inn Express cinnamon buns and pancakes, along with wifi, parking, computer center access, and an indoor pool, fitness center, and patio in the rear. You will be looking forward to you next trip through Utica after staying here. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Utica

Address: 23 Wells Ave, Utica, NY 13502-2521
Location: United States > New York > Utica
Price Range: $162 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Utica 2.5*
Number of rooms: 75
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