We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
great service, rooms and very welcoming. Internet service both in meeting rooms and guest room was great with no interruptions - the building was clean and the meeting rooms were spacious - food served was very nice
Review collected in partnership with DoubleTree by Hilton
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
I can't say enough good things about our stay at the DoubleTree by Hilton (Hotel Utica). The renovation is wonderful as it not only kept the historic nature of the hotel, but also made it up-to-date and beautiful. We stayed on the 9th floor in...More
1 Thank Rebecca M
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded January 10, 2018
Dear Rebecca M,
Thanks so much for giving us such a great review! That's great to hear you were able to take advantage of one of our suites with the pull out sofa. They are great for families with the living room area and second...More
This hotel was just beautiful! The room I stayed in was spacious, well-furnished, and very clean. The staff was professional and courteous. The restaurant and bar was great. The location of the hotel was convenient to where I needed to attend.
They gave me the wrong room, and when I got to the room I had to go back down to ask for the right room, but they didn’t have it! So I had to pay a lot more money for a big suite. The receptionist...More
Thank Sarah G
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 3 days ago
I'm so sorry about the problem with your reservation. I was not aware of this happening and I would love to know a little bit more and see if there's anything we can do to change your mind. Can you please call or...More
Visiting a college friend who had recently had the misfortune of an accident, another friend and I stayed at the Double Tree by Hilton. This hotel has been very nicely refurbished, it's lobby is very nice as is the bar, the guest corridors and especially...More
Thank Patti S
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 1 week ago
Dear Patti S,
Thank you for your feedback, I'm happy to hear you enjoyed your stay. I am not sure what department received your messages but I would be happy to look into your charger. Please email or call me and I'd be happy to...More
Hi Michael V,
We are a full service hotel with all fresh made food options for breakfast, so it is not included in the room rate for all guests. You would be able to order breakfast off of our menu with reasonable prices... More
Hi Michael V,
We are a full service hotel with all fresh made food options for breakfast, so it is not included in the room rate for all guests. You would be able to order breakfast off of our menu with reasonable prices from $6 and up. Although our Diamond Honors guests and Gold members who opt in, do get breakfast paid by the hotel.