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Room & Suite (88)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Utica
Updated 07/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 14 hotels in Utica
Location
Cleanliness
Service
Value
Travelers' Choice
Located in the heart of downtown Utica, the hotel is close to restaurants, shopping, theaters, museums, breweries, and more. Interstate I-90 is less than a mile from the hotel for stress free commutes to all major businesses and colleges. Just renovated in late 2017, the 112-room Hotel Utica provides genuine comfort with the Sweet Dreams sleep experience, while the highly experienced staff are dedicated to making every stay be the very best. As a luxurious full service property, the Iconic by Chesterfield Restaurant serves dinner nightly. The restaurant also offers the Wake Up DoubleTree Breakfast with a buffet option, along with a full service menu. Additional amenities for guest convenience include complimentary parking, 24-hour business center and fitness center, and meeting space for up to 300 people.
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Room & Suite (88)88
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Vending machine
Banquet room
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Business
Languages Spoken
English, Spanish
Location
Full view
91Great for walkers
Grade: 91 out of 100
86Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
262Reviews4Q+A16Room tips
Reviews
Traveler rating
- 179
- 53
- 16
- 8
- 6
Time of year
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Language
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Popular mentions
My home away from home. Clean, classy historic lobby and mezzanine, excellent central location, and last but not least, such a good team they have that ensure your stay is a comfortable one. Would recommend hands down, any day of the week.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Lee Arthur, General Manager at DoubleTree by Hilton Utica
Responded Apr 1, 2021
Hi hzhu! Thanks so much for the compliments, we look forward to seeing you again soon.
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Clean quaint nice place to stay convenient to restaurants and downtown. The staff is friendly and accommodating. Rooms are small but adorable, comfortable and quiet. Restaurant has great food! I will be back
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Lee Arthur, General Manager at DoubleTree by Hilton Utica
Responded Apr 1, 2021
Hi marci242021, Thanks so much, I'm glad you enjoyed our downtown location and happy to hear the staff was friendly!
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I just stayed overnight on a Thursday eve for business (8/13-8/14), and I was disappointed. What I thought would be a grand hotel (for which I was charged a grand rate for - $185.00, total), turned out to have lost its luster. Here are the pros & cons: PROs - Loved the Panoramic Room (Room 708) - The quesadilla at the Iconic Restaurant was SUPERB - You cannot hear any other guests when you're in your room (due to solid construction methods & materials from yesteryear) CONs - The Nightly rate was too high, considering COVID-19 has really dampened the hotel's spirits (e.g. closed the gym; limited breakfast choices to bleh) - Garbage Truck @4:00 a.m. (southeast side of the building!!) Avoid!! - Street Cleaner @3:00 a.m. (with a screeching noise!!! Oy!!) - Hilton needs to clean all the windows in the hotel (they're all filthy!!) - No Turner Classic Movies (TCM) selection (It's a classic hotel - Please have classic movies!!!!) - No pen & paper provided in the room (you have to go to the front desk) - No discount given to me to stay a second night (So I left!) - The guy at the front desk was wooden/too robotic! - White Noise/Sound Machines should be provided to guests with rooms facing the garbage area and/or Genesee Street Until all amenities are open/offered, and until they do a thorough cleaning of the lobby area (it looked dingy), and all the windows, the nightly rates should be lower.…
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Date of stay: August 2020Trip type: Traveled on business
Cleanliness
Service
Sleep Quality
Room Tip: Higher floor; West Side of the building (away from garbage area & Genesee Street);...
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Helpful
Response from Lee Arthur, General Manager at DoubleTree by Hilton Utica
Responded Aug 20, 2020
Hi GemGirl1966, Thanks for your feedback, I'm glad to hear how you appreciated the sound dampening between rooms, the old cement and stone construction definitely helps provide the most quiet hotel in the city. We haven't heard others really noticing street cleaners, but we'll make sure windows were properly closed and locked. I'd also recommend checking out Turner Classic Movies.com and streaming from your device! With the Hilton Cleanstay program we have removed items from the room that may have been handled by a previous guest, pens, glassware, towels and linens, etc, so you know your room is totally disinfected!
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We stay here whenever we pass through. This is a hotel with history, that has been nicely remodeled hotel with spacious rooms, great service, lobby restaurant, easy free parking - all minutes from I-90.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Lee A, General Manager at DoubleTree by Hilton Utica
Responded Mar 30, 2020
Dear Constantlee, Thank you for taking the time to share your review. I'm glad you were able to hear a bit about our history, first opened in 1912 but you're correct, we just remodeled and opened September 2017 so our guests get the historic experience with modern amenities. We hope to see you again soon next time you stop off the Thruway!
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Very nice for the price. Things to do in walking distance friendly staff. Bartender Tyler was very accommodating, friendly, humorous and adorable! Tyler also made fantastic drinks! All bartender staff was great but especially Tyler.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Lee A, General Manager at DoubleTree by Hilton Utica
Responded Mar 30, 2020
Dear billie11112020, Thanks so much for your feedback! We're so glad to hear you enjoyed your stay and our amazing downtown location. Especially nice to hear you enjoyed our restaurant Iconic by Chesterfield, we will pass on the compliments to Tyler and the team!
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PRICE RANGE
$134 - $226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascend collection utica, utica ascend collection
FORMERLY KNOWN AS
Hotel Utica
LOCATION
United StatesNew YorkUtica
NUMBER OF ROOMS
112
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Utica
Which popular attractions are close to DoubleTree by Hilton Utica?
Nearby attractions include Munson-Williams-Proctor Arts Institute (0.6 miles), Stanley Center for The Arts (0.3 miles), and Union Station (0.4 miles).
What are some of the property amenities at DoubleTree by Hilton Utica?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Utica?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Utica?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Utica?
Conveniently located restaurants include Zeina's Cafe & Catering, The Tailor and The Cook, and Delmonico's Italian Steakhouse.
Are there opportunities to exercise at DoubleTree by Hilton Utica?
Yes, guests have access to a fitness center during their stay.
Is DoubleTree by Hilton Utica located near the city center?
Yes, it is 0.7 miles away from the center of Utica.
Are any cleaning services offered at DoubleTree by Hilton Utica?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Utica offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Utica?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Utica?
Many travelers enjoy visiting New Hartford Presbyterian Church (3.6 miles) and Utica Children's Museum (0.4 miles).