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DoubleTree by Hilton Utica

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Traveler (14)
Room & Suite (75)
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Overview
  • Excellent63%
  • Very good20%
  • Average11%
  • Poor5%
  • Terrible1%
Travelers talk about
“beautiful hotel”(5 reviews)
“great remodel”(2 reviews)
“corner room”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Utica
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Utica
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun 3Jun 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (67)
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66 results
Traveler rating
40
13
8
4
1
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LanguageEnglish
40
13
8
4
1
Show reviews that mention
All reviewsbeautiful hotelgreat remodelcorner roomchocolate chip cookiesnursing homecomplimentary coffeesitting areawarm cookieshot showerone nightwould definitely stay here againthe staff was greatbreakfast buffetcomfortable bednew yorkparking lotfront desk staff
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1 - 5 of 66 reviews
Reviewed 1 week ago

Hotel itself is very nice. Gorgeous renovated lobby and large spacious rooms that were recently renovated as well. No complaints there. Where this hotel falls short is in customer service. First, when we attempted to order room service for breakfast the phone just rang and...More

Thank C F
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 4 days ago

Dear CF, I'm sorry to hear about your disappointing stay and the shortcomings in the restaurant and housekeeping. I know our housekeeping team had some confusion about some do not disturb signs but we failed to get into your room at the times you desired....More

Hotel's Favorite
Reviewed March 14, 2018 via mobile

I am glad that I did not read some of the reviews that follow mine before I stayed here or I might have made other plans and missed out on a wonderful hotel. My family of four stayed here for two nights, in town to...More

Thank kblkmw
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded March 16, 2018

Dear kblkmw, Thank you so much for your great review we do appreciate it. We agree that we are very happy with our location in the heart of downtown Utica, and we are glad to be part of a rebirth of this area of town...More

Reviewed 2 weeks ago

Stayed at the recently renovated Hilton Hotel Utica. Older building but the renovations were beautifully done. Rooms were modern and spacious, elevators were very quick. All people we dealt with were genuinely friendly. If you are staying in the area it’s a great choice.More

Thank greatoz99
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 2 weeks ago

Dear greatoz99, Thank you for providing such amazing feedback! We're glad to hear that you appreciated what we've done with this historic property which first opened in 1912. Our whole team loves to speak to our guests like yourself about the history of this property,...More

Reviewed 3 weeks ago

i travel quite a bit and love the doubletree brand. I was very disappointed in the size of the room and the tv was quite a distance from the bed-I could not see it without my glasses. The biggest issue was the restaurant! I ate...More

Thank flmac4
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 2 weeks ago

Dear flmac, I'm sorry to hear you were not very satisfied with your experience. I would love to try and make it up to you next time you're in Utica. It sounds like you booked our room with one queen bed which is our smallest...More

Reviewed 3 weeks ago via mobile

This is an amazing transformation....a wonderful doubletree property. Clean rooms, fluffy towels, free parking, professional staff, and comfortable bed. I felt safe and comfortable. Highly recommended.More

Thank Sallad13
Response from Lee A, General Manager at DoubleTree by Hilton UticaResponded 2 weeks ago

Dear Sallad13, Thanks so much for such great feedback. We are proud to be part of the team bringing this historic landmark back to life, and we feel our full service property with amazing bar and restaurant on-site is the best full service hotel in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Meeting Rooms
Business Center with Internet Access
Banquet Room
Conference Facilities
Room Service
Dry Cleaning
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Bar/Lounge
Restaurant
Fitness Center with Gym / Workout Room
Details
Price range
$140 - $214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$140 - $214 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (14)
Room & Suite (75)
Dining (9)
Business Center & Event Rooms (14)
Questions & Answers
Ask a question
Michael V
January 15, 2018|
AnswerShow all 2 answers
Response from Lee A | Property representative |
Hi Michael V, We are a full service hotel with all fresh made food options for breakfast, so it is not included in the room rate for all guests. You would be able to order breakfast off of our menu with reasonable prices... More
1
Vote
Natalie C
January 12, 2018|
AnswerShow all 4 answers
Response from cathycnh | Reviewed this property |
I agree. I think they would definitely try to accommodate you.
1
Vote
Room Tips
"Corner rooms are very spacious"
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"Higher floor gives a beautiful view and was absolutely silent!"
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"No noise near the elevator. Inside rooms will be quieter."
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"Nice restored hotel!"
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