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All reviewsdinosaur bbqhudson riverbest westernswedding venuerestaurants within walking distancedirectly across the streetstayed one nightgreat place to staybreakfast buffetwould stay here againvery nice hotelnice stayyogurthotel staffbeds were comfortablefront desk staffconvenient location
I went there for my cousin's wedding along with several other family members. The hotel staff were so friendly, helpful and courteous! The location was right across the street from the wedding venue and the town of Troy is very quaint and welcoming. It was...More
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 5 days ago
Thank you for taking the time to review your stay with us. We are happy to hear that you and your family enjoyed your time here for a wedding! We also appreciate your positive comments about breakfast - we know it's the most important meal...More
With the threat of bad weather, I needed to get inside. I'm glad that I made the reservation. This hotel is one of the best hotels that I've stopped at.
Desk staff were very professional. I was quickly checked in. A plus for me was...More
1 Thank Rev Johannes M
Response from Sarah C, Front Office Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 4 weeks ago
Thank you for choosing our hotel to stay with! Glad you were able to beat the threat of bad weather. We work hard to provide exceptional experiences and services to our loyal guests, including yourself. We all hope to have you stay with us again!
I tried to stay at the Hotel for a wedding being held across the street June 30th 2018. Upon coming back to the room at ~12am my wife an I pulled back the comforter to find that the sheets had not been changed from the...More
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 1 week ago
On behalf of our entire team, I would like to apologize for the inconvenience you experienced upon arrival.There seemed to be miscommunication with a new member of our housekeeping staff regarding the status of the room. We are so sorry that this affected...More
My husband and I stayed at the Best Western Plus Franklin Square Inn Troy/Albany on an overnight trip to Albany. We arrived late (~12am) and had a hard time finding parking. We were finally able to squeeze our car into one small space we found....More
Thank Jamie L
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 2 weeks ago
Thank you for choosing our hotel to stay with! Your feedback is very important to us and helps us to implement exceptional experiences to other loyal guests in the future, including yourself. On behalf of our entire team, I would like to apologize for the...More
This hotel gives a great first impression when you walk in and a few of the staff go were very nice. The first problem is parking or lack of. Hotel is under construction and contractors are taking up many guest spaces so you might have...More
Response from Sarah C, Manager at Best Western Plus Franklin Square Inn Troy/AlbanyResponded 3 weeks ago
We sincerely apologize for the issues you experienced during your stay with us. I was very disappointed to read of your experience during your time with us. We appreciate you taking the time to leave us a review and share with us this...More
Response from whitestole | Reviewed this property |
I don't work there, but my best guess would be to call them directly. Most hotels are willing to book a block of rooms at a reduced rate for a wedding if you arrange it ahead of time. But you probably need to call and speak... More
I don't work there, but my best guess would be to call them directly. Most hotels are willing to book a block of rooms at a reduced rate for a wedding if you arrange it ahead of time. But you probably need to call and speak to someone over the phone.