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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

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#2 of 4 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
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BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
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382 Reviews from our TripAdvisor Community

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Showing 377: English reviews
florida
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Round& round you go trying to find This place in "one way Troy". Then good luck trying to park in this under construction hotel! Staff nice. Security poor because side entrance is not visible from desk and is open access til 10pm.Rooms small but Clean. Nice touch lobby cookies and ice water& coffee self brewer.

Helpful?
Thank acer5
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for staying at our hotel and taking the time to review our property. We just wanted to assure you that our side entrances are monitored by security cameras 24 hrs a day to ensure guest security. We apologize that you had an issue with parking as our property is currently under construction. However we do have complimentary parking... More 

Sturgeon Bay, WI, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel was okay for an inner city hotel. Room was clean and everything was operational, and staff was helpful. The breakfast was not that good, and there was no attendant in the breakfast room. There is a significant lack of safe parking around the hotel. I guess you could say that the value was okay for a downtown hotel in... More 

Review collected in partnership with Best Western

Helpful?
Thank Donald A
Fairfax, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel staff and manager Ivan always made my stay very comfortable by providing great caring and customer service. Staff is very friendly and they go extra mile to help. I always stay at this hotel and will recommend others,

Review collected in partnership with Best Western

Helpful?
Thank Aquil A
Wyandotte, Michigan
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Because we had spotty cell coverage, I used my AAA book, and the only hotel that showed up was the Best Western. We booked over the phone. The only complaints I had, the TV did not work properly, and the fridge ticked all night. We were too tired to call down, so I slept with a pillow over my head.... More 

Review collected in partnership with Best Western

Helpful?
Thank RUBBERWALLS
Stratford, New Jersey
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My son and his now wife had their wedding at Franklin Plaza which is right across the street from this hotel. I believe they are both owned by same group and the service by EVERYONE associated with both locations could not have been better. They were very attentive to bridal party since everyone got ready in their suites at the... More 

Review collected in partnership with Best Western

Helpful?
Thank lferris89
Willow Street
Level Contributor
86 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The motel is attractively furnished in a nice downtown area. There is an extensive breakfast buffet, but the room was cold. Water was dropping from a ceiling vent in the dining area--probably from condensation. Construction made parking a bit of a challenge. My car almost was blocked in by a car that parked along the driveway where it should not... More 

Helpful?
Thank Rock1774
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

too expensive for what it really is and offers. This is perhaps due to the lack of hotels in the area of Troy. Good service in the Lobby, breakfast ok, but rooms very old as well as the quality of the mattresses. the hotel needs a general freshening

Helpful?
Thank GOZadvisor
Troy, New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We made sure to have our wedding room block at the Best Western! It is such a beautiful hotel and within walking distance to all that Downtown Troy has to offer. Along with beautiful river views! We got married at Takk House just a few blocks away and our guests were able to walk to and from our wedding :)

Review collected in partnership with Best Western

Helpful?
Thank eurohlb
Fayston, Vermont
1 review
5 of 5 stars Reviewed 4 weeks ago

Great value. Clean rooms. Good breakfast. Beds are comfortable. We have stayed here several times and always are comfortable. Bonus: they allow pets. Nice central location in Troy close to the river. Restaurants close by.

Review collected in partnership with Best Western

Helpful?
Thank Bob H
Waterbury, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 18, 2016

This hotel is trying to be a business class place. The room was nicely appointed and clean. Excellent bed sheets and a comfortable bed. The room had a weird smell to it when I entered, but I opened the window to air out the room and it was fine. Hotel staff was very helpful The breakfast is good. Room was... More 

Helpful?
Thank Nicholas A
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 

Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Location: United States > New York > Troy
Price Range: $126 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy
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