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BEST WESTERN PLUS Franklin Square Inn Troy/Albany

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#2 of 3 Hotels in Troy
Certificate of Excellence
GreenLeadersSilver level
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BEST WESTERN PLUS Franklin Square Inn Troy\/Albany
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391 Reviews from our TripAdvisor Community

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Showing 386: English reviews
Reviewed 3 weeks ago via mobile

I like to stay here the town is good they have good stuff house keeping breakfast is good a lot more to see downtown I see thair added on more rooms this is great I can't think of nothing more just you will have a great time and a great stay.

Thank Mary A M
Reviewed 4 weeks ago via mobile

We chose this hotel because of its close proximity to the Troy Music Hall. It turned out to be a very good choice. Besides the convenience of it being walking distance, with many restaurant choices on the way,the hotel itself was very nice. The room was clean and a nice comfortable size. The staff was pleasant and helpful. I requested...

Thank arnieb53
Reviewed 4 weeks ago

We stayed here on a slow Monday night in November, hoping for a good night's rest. Between the construction (power tools and metal banging began at 7:15 AM), dog barking in the hallway outside our room at 2:30 AM, and very loud neighbors, it was a rough night. Being on the second floor above the breakfast room, the sounds of...

Thank Michael S
Beachwood, NJ
Reviewed November 1, 2016

Nice lobby. Clean rooms, Pet friendly. Walking distance to several great restaurants and brew pubs. Great complimentary hot breakfast. Staff is attentive, courteous and friendly. I know they have a fitness room but was not able to look in on it or avail myself.

Thank PeteRNJBeachwood_NJ
Reviewed October 17, 2016

Stayed at this hotel for my nephew's wedding. The service was excellent. The rooms lovely and the lobby had a wonderful fireplace and large screen TV. Breakfast was beyond basic. I would highly recommend staying here is you need a place in this area.

Thank Mary M
Port Perry, Canada
Reviewed October 17, 2016

Stopped off to break our journey back to Canada. Great location for nearby bars and restaurants and the river. Breakfast was superb - one of the best free breakfasts I've had.Hotel decor was nice and it will be great once the construction of the new rooms is finished. We would definitely book here again.

Thank Lorraine M
Guiiderland, United States
Reviewed October 15, 2016

The service at this hotel was exceptional. We booked this hotel for my daughter's wedding and blocked rooms for two nights. The staff couldn't be more welcoming from check in to check out. The rooms were clean. The lobby was spacious and welcoming. The breakfast was included and plentiful with varied selections which were very good.

Thank Carina E
Reviewed October 13, 2016

The entire area this hotel is located in is undergoing renovation, and it appears this hotel will be adding a lovely addition. However, that makes staying there now a little less than ideal. They are dealing with the renovation as best they can. The staff was very nice, the rooms were fine though the view is of construction, not the...

Thank Jjjjam
Kansas City, Missouri
Reviewed October 12, 2016

This is the first hotel that I've ever been in (and I'm well over 60) that felt like I was staying in someone's home. By that, I mean that the hospitality and concern for their guests in this particular Best Western was over and above any normally shown by a chain hotel. The owner/staff make you feel like you are...

Thank Bekssa
Reviewed September 19, 2016 via mobile

Round& round you go trying to find This place in "one way Troy". Then good luck trying to park in this under construction hotel! Staff nice. Security poor because side entrance is not visible from desk and is open access til 10pm.Rooms small but Clean. Nice touch lobby cookies and ice water& coffee self brewer.

Thank acer5
Whitknee39, Manager at BEST WESTERN PLUS Franklin Square Inn Troy/Albany, responded to this review

Thank you for staying at our hotel and taking the time to review our property. We just wanted to assure you that our side entrances are monitored by security cameras 24 hrs a day to ensure guest security. We apologize that you had an issue with parking as our property is currently under construction. However we do have complimentary parking...

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  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located 0.4 miles from Rensselear Polytechnic Institute (RPI) and at the center of historic downtown Troy, the BEST WESTERN PLUS Franklin Square Inn Troy/Albany offers comfort and convenience within a short distance of all the major Albany, NY attractions. Stay at the BEST WESTERN PLUS Franklin Square Inn Troy/Albany as you attend your next wedding or event at one of our two luxurious ballrooms, the Franklin Plaza and Franklin Terrace. Make yourself at home in one of our luxurious 62 rooms. Standard rooms are available with either one king size bed or two queen size beds. Accessible rooms with specially designed bathroom grab bars, wheelchair accessible entrance ways, and roll in showers are available upon request. Upgrade to one of our deluxe rooms with a king size bed, whirlpool hot tub, and living area. Our two-room Fulton suite offers a king size bed, spa shower, living, dining and bar areas. All reservations include a full free hot breakfast, free high-speed wireless Internet access, free onsite parking, and free access to our gym and business center. All rooms are equipped with 32" inch flat screen television sets, refrigerators, individual cup coffee makers stocked with complimentary coffee and tea, hair dryers, and iron and ironing board sets. ... more   less 

Additional Information about BEST WESTERN PLUS Franklin Square Inn Troy/Albany

Address: 1 4th St, Troy, NY 12180-3225 (Formerly Franklin Square Inn)
Location: United States > New York > Troy
Price Range: $101 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Franklin Square Inn Troy/Albany 2.5*
Number of rooms: 62
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Also Known As:
Best Western Plus Franklin Square Inn Hotel Troy
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and other travelers.
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Questions? Get answers from BEST WESTERN PLUS Franklin Square Inn Troy/Albany staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to be on the top floor, on the end, not above the bfast room”
 of 5 bubbles N1178GZmichaels, 4 weeks ago | Read review
“The suite is great if you dont mind paying.”
 of 5 bubbles robertbakewell, Nov 14, 2015 | Read review
“Stay in upper floor Hudson river side”
 of 5 bubbles 517charlesw, Sep 5, 2015 | Read review
“West side has view of river front; good for people watching due to free concert every Wed at river front across from BW from June to Aug.”
 of 5 bubbles t0pgun, Aug 21, 2015 | Read review
“If a light sleeper do not stay in room 211. The elevator is right on the other side of the wall and you can hear it moving up and down.”
  • Double Queen Room
 of 5 bubbles Cac1234, Aug 17, 2015 | Read review
5 of 5
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