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Knights Inn East Syracuse

6590 Thompson Road North, Syracuse, NY 13206 (Formerly The Sira Inn)
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18 Reviews from our TripAdvisor Community

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Showing 18: English reviews
Owen Sound, Canada
1 review
1 of 5 stars Reviewed 2 weeks ago

Stayed here after booking through booking.com When I arrived at the hotel and said I had a reservation through booking.com with the Roadway Inn no one EVER mentioned to me that they were not the Roadway!! There were several other people in the lobby with the same experience. We were told that they were unable to see our reservation with... More 

Helpful?
Thank bub7569
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you.... More 

New Hampshire, United States
Level Contributor
49 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

We were put into the back building. It smelled of cigarettes, the carpet was torn AND there was toilet paper in the toilet! They were working on updating, but it was pretty awful while we were there. Have heard the front building was better, but not so sure. Breakfast was a joke.

Helpful?
Thank funtraveler732
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you... More 

Travelers are raving about these Syracuse hotels

1 review
5 of 5 stars Reviewed May 1, 2016

I had to attend a conference in East Syracuse and was quite happy with my stay at Howard Johnson. Check-in was a breeze and the hotel staff were more than responsive in getting me whatever I needed. My room was huge and tidy. Everything there was well-kept, from the shower to the hair dryer. Breakfast in the morning was very... More 

Helpful?
Thank Eric B
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for your kind review and compliments to the dining options at our hotel. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It means a lot to us that you've allowed us to be such... More 

London
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed April 10, 2016 via mobile

This hotel is in serious need of updates. The smell that hits you as you walk in smells like cat litter. The toilet in our room didn't work, the sink taps worked very poorly, the iron was burnt, fitted sheet barely covered the mattress.. Everything is just very old and run down. Ice machine in the back building doesn't work.... More 

Helpful?
Thank GlobeTraveller24
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that some area's was not properly and thoroughly cleaned and... More 

New Fairfield, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 3, 2016

I live about 4 hours from East Syracuse, so when my sister and I had to travel there to visit friends, we wanted to stay over rather than drive home. Being on a budget, we looked around for a good deal. HJ seemed like a good idea. For the price, we were very happy with the stay. The room was... More 

Helpful?
Thank Christine G
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for leaving your five star rating of our hotel.I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear... More 

Jersey City, New Jersey
1 review
1 of 5 stars Reviewed April 2, 2016

Stayed at the Howard Johnson's this week and had the most terrible experience. Hotel smelled like smoke. Guy in back building asked me if I had any drugs or alcohol he could buy off of me. Male employee walking around blasting music and yelling down the hall. Other male employee drunk in the breakfast area. I asked for a manager... More 

Helpful?
Thank BarbTravelQueen
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for sharing the details about your recent visit. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Thank you for choosing our hotel. We hope to see you again soon. More 

1 review
5 of 5 stars Reviewed March 31, 2016 via mobile

This hotel has affordable rooms near the University of Syracuse which are very hard to find. We took a chance on this hotel it turned out to be a good choice for the price. It was sufficient because we were visiting the University of Syracuse for a basketball game, we also visited the school to help my son get settled.... More 

Helpful?
Thank Sherry W
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for leaving your five star rating of our hotel.I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 7, 2016

I was staying at this hotel mostly because of convenient locality near to airport which makes it easier when you fly early mornings. Room was clean with good amenities. You can easily get into center of Syracuse. For me as a budget solo traveler this was no-brainer and if I will ever get to travel across this place, I'd love... More 

Helpful?
1 Thank TheOnly W
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded.It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. More 

Greenfeild Center
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed February 22, 2016

If you don''t want to spend a lot of money, it's worth it. Dennys, dunkin donuts, Joeys Fine Itailian Restaurant and Mafia Pizza all with in a few feet walk. Thruway is just minutes away. Staff is accomadating. Breakfast is free. Complimentary newspaper. Maybe a little too seedy for families.

Helpful?
Thank Jim T
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We are also happy to hear that you found the location to be so convenient for your needs. We are glad that you were satisfied with the hospitality of our staff and I am very pleased... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Microwave and refrigerators can be provided on special request (subject to availability). 24 hour coffee and tea are available in the lobby. ... more   less 

Additional Information about Knights Inn East Syracuse

Address: 6590 Thompson Road North, Syracuse, NY 13206 (Formerly The Sira Inn)
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $52 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Knights Inn East Syracuse 1.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Ramada Limited University/Carrier Circle Hotel Syracuse
Ramada Hotel Syracuse
Ramada Motel Syracuse
Ramada Syracuse
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