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Knights Inn East Syracuse

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Knights Inn East Syracuse
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21 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Erie, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

We had two rooms. The couple we were with found there room door open. Clothes in the room and trash everywhere. They were given another room without an apology. When we entered our room the OLD sheets were piled in a corner and no sheets on the bed. We were given another room, no apology. This is suppose to be... More 

Helpful?
Thank Frank L
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for sharing your experience, and I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We want you to experience the best value for your money, to feel comfortable, and to... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

The man at the front desk was rude and not at all friendly. The rooms look nothing like the pictures. It looks like a room in my great grandmother house. There was black mold filling the tub while I showered. After asking for another room, I received attitude. Second was no better. Hair and mold in the bathroom. Had it... More 

Helpful?
Thank Tee L
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for taking the time to leave such thorough and revealing feedback. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us again... More 

Travelers are raving about these Syracuse hotels

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

My husband booked this place online during our 20 hr drive home from vacation, just as a place to get some rest overnight. Although I was skeptical the front desk person was friendly and efficient, had keys ready to go for us when we walked in the door. The room however was awful. I travel multiple times a month staying... More 

Helpful?
Thank MjGrace
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as... More 

Owen Sound, Canada
1 review
1 of 5 stars Reviewed July 6, 2016

Stayed here after booking through booking.com When I arrived at the hotel and said I had a reservation through booking.com with the Roadway Inn no one EVER mentioned to me that they were not the Roadway!! There were several other people in the lobby with the same experience. We were told that they were unable to see our reservation with... More 

Helpful?
Thank bub7569
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility will be addressed accordingly. Allow me to apologize for any inconvenience these issues may have caused you.... More 

New Hampshire, United States
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 27, 2016

We were put into the back building. It smelled of cigarettes, the carpet was torn AND there was toilet paper in the toilet! They were working on updating, but it was pretty awful while we were there. Have heard the front building was better, but not so sure. Breakfast was a joke.

Helpful?
Thank funtraveler732
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you... More 

1 review
5 of 5 stars Reviewed May 1, 2016

I had to attend a conference in East Syracuse and was quite happy with my stay at Howard Johnson. Check-in was a breeze and the hotel staff were more than responsive in getting me whatever I needed. My room was huge and tidy. Everything there was well-kept, from the shower to the hair dryer. Breakfast in the morning was very... More 

Helpful?
Thank Eric B
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for your kind review and compliments to the dining options at our hotel. We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. It means a lot to us that you've allowed us to be such... More 

London
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed April 10, 2016 via mobile

This hotel is in serious need of updates. The smell that hits you as you walk in smells like cat litter. The toilet in our room didn't work, the sink taps worked very poorly, the iron was burnt, fitted sheet barely covered the mattress.. Everything is just very old and run down. Ice machine in the back building doesn't work.... More 

Helpful?
Thank GlobeTraveller24
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience at our hotel. I am sorry that some area's was not properly and thoroughly cleaned and... More 

New Fairfield, Connecticut
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 3, 2016

I live about 4 hours from East Syracuse, so when my sister and I had to travel there to visit friends, we wanted to stay over rather than drive home. Being on a budget, we looked around for a good deal. HJ seemed like a good idea. For the price, we were very happy with the stay. The room was... More 

Helpful?
Thank Christine G
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for leaving your five star rating of our hotel.I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear... More 

Jersey City, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 2, 2016

Stayed at the Howard Johnson's this week and had the most terrible experience. Hotel smelled like smoke. Guy in back building asked me if I had any drugs or alcohol he could buy off of me. Male employee walking around blasting music and yelling down the hall. Other male employee drunk in the breakfast area. I asked for a manager... More 

Helpful?
Thank BarbTravelQueen
Howard J, Guest Relations Manager at Knights Inn East Syracuse, responded to this review

Thank you for sharing the details about your recent visit. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. Thank you for choosing our hotel. We hope to see you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Microwave and refrigerators can be provided on special request (subject to availability). 24 hour coffee and tea are available in the lobby. ... more   less 

Additional Information about Knights Inn East Syracuse

Address: 6590 Thompson Rd, Syracuse, NY 13206-1307 (Formerly The Sira Inn)
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $55 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — Knights Inn East Syracuse 1.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Ramada Limited University/Carrier Circle Hotel Syracuse
Ramada Hotel Syracuse
Ramada Motel Syracuse
Ramada Syracuse
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