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Sheraton Syracuse University Hotel & Conference Center

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Sheraton Syracuse University Hotel & Conference Center
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393 Reviews from our TripAdvisor Community

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Showing 384: English reviews
Washington, DC
Reviewed January 5, 2015

We regularly visit Syracuse since we have family in the area, and are always looking for the best accommodations. We were very happy with Sheraton and it's recently updated sleeping rooms (the lobby will be done this spring). The location is great - near the interstate and restaurants. The only negative was the restaurant and room service - just really,...

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Helpful?
Thank pbgvluv
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello pbgvluv, Thank you for taking the time to share your comments regarding your recent stay with us. Happy to hear that you found convenience with our location, and that you enjoyed your guest room. As you had mentioned we are going through a complete lobby renovation so we do appreciate your patience. In regards to your experience with the...

Ontario
Reviewed January 1, 2015

Had such a great time last year, we made the trip again. 14 of us attended the NYE festivities at the SU Sheraton. We used the pool, fitness room (one of the very best we have seen in a hotel.....very impressive), included internet WiFi, as well as the actual celebration package. Hot snacks, all drinks, Dinner, Midnight Meal and a...

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Helpful?
Thank PMDMA
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello PMDMA, Thank you for taking the time to share your comments regarding your stay with us. Great to see that you chose to celebrate the New Year with us again, and that you had a great experience. We are happy to see that you stayed an additional night, and were able to utilize the hotel features including the workout...

Stittsville, Canada
Reviewed December 21, 2014

My wife and I stayed in this hotel for two nights after driving down from Canada for Black Friday. We wanted a hotel that was central to Syracuse, to hit the outlets and other shopping malls. Location-wise, I don’t know Syracuse but it was close to a major highway - and right next to the university. A few one-way streets,...

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Helpful?
1Thank Jeff R
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Jeff R, Thank you for taking the time to share your comments regarding your stay with us. We are happy to hear that you enjoyed your stay with us. Great to see that you enjoyed your guest bedroom and were able to enjoy the club lounge. We are a big supporter of the University, so we do have a...

Fayetteville, North Carolina
Reviewed December 10, 2014

If you are going to any event at the Syracuse University, you want to stay here. It is right in the middle of the school. It is located right next to Whitman School of Business and across the street from the restaurants and Starbucks on Marshall St. Beautiful rooms too. Ours had a really nice view down the hill towards...

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Helpful?
Thank Howard H
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Howard H, Thank you for sharing your comments regarding your stay with us. Great to hear that you enjoyed your time here, and that you found convenience with our location. We love being on the campus of Syracuse, as you said just steps away from the academic buildings as well as the campus life. Once again thank you, and...

Arlington, Virginia
Reviewed December 2, 2014

Excellent hotel right on the campus of Syracuse University. Everyone is friendly and helpful, the hotel is very clean and well-appointed. Loved the Club Floor and the lounge - wonderful place to gather.

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Helpful?
1Thank 975Joanne975
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello 975Joanne975, Thank you for taking the time to share your comments regarding your stay with us. Great to hear that you enjoyed your time with us, and that you found the staff to be friendly and helpful. We're happy to see that you were able to utilize our club lounge and that you enjoyed the club floor. Once again...

Reviewed November 19, 2014 via mobile

I travel a lot. I found this place to be nice and clean. Close to SU and coffee shops across the street. My only suggestion is that the staff be a tad nicer at check in. They were a little flat with personality. Rooms clean and typical Sheraton. It's a nice place to stay.

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Helpful?
1Thank Cruel-Sebastian
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear Cruel-Sebastien, Thank you for taking the time to rate your stay at the Sheraton Syracuse University Hotel. We appreciate your feedback. I will share your comments with our front office team. I am sorry that they were not as welcoming as they could have been. Our goal is to exceed our guest's expectations each time they stay with us....

Rosemount, Minnesota
Reviewed November 12, 2014

Nestled right on campus, you will find this very nice Sheraton. Spent a little on my business trip time walking around campus seeing the stately buildings - a must see campus if you have that kind of appreciation. The hotel was very clean and the rooms were tastefully appointed. Staff at the hotel were friendly and even provided some friendly...

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Helpful?
1Thank Jake B
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Jake B, Thank you for sharing your comments regarding your stay with us. We're happy to hear that you enjoyed your time with us and our location. Great to see that you found the staff to be friendly and that we were able to assist you with a recomendation for dinner. Once again we thank you, and we do...

Saint Clairsville, Ohio
Reviewed November 11, 2014

Stayed here for a long weekend. Great location in the midst of Syracuse University. Walking distance to street of eateries and shops. Hotel was very clean. Loved our room...very spacious and clean. The 9th floor lounge was a bit of disappoint...very poorly stocked at times. Staff was very friendly.

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Helpful?
Thank Debbi S
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello Debbie S, Thank you for taking the time to share your comments regarding your stay with us, and we apologize for the delay of our response. We are happy to hear that you enjoyed your stay and found convenience with our location. We love being centered on the campus of Syracuse and as you said steps away from the...

new york
Reviewed November 7, 2014

if you are going to syracuse university to see your kid who lives on campus this may be the hotel for you.. it is clean and comfortable. and the parking is in the middle of campus and it costs 12.95 a day. if you want to go out at night i think armory square is a better location.. depends upon...

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Helpful?
Thank keith h
Julie M, Manager at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Dear kh0000, Thank you for taking the time to review the Sheraton Syracuse University Hotel and Conference Center. I appreciate you taking the time to contribute your thoughts. It is true - it is difficult to book for Family Weekend. We are always looking for ways to make the booking process more streamlined, but the demand is so great for...

Boston
Reviewed October 26, 2014

I have never stated at this hotel before and think it is the best option in the area. The interior of the hotel was renovated recently (a few yesrs ago) and the rooms are simple, clean and functional..The lounge was just OK with very minimal breakfast options....The location was nice very close to the University. I would stay again on...

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Helpful?
Thank JacquelineSmith
Julie M, Guest Services at Sheraton Syracuse University Hotel & Conference Center, responded to this review

Hello JacquelineSmith, Thank you for taking the time to share your comments regarding your stay with us. We're happy to hear that you found the hotel to be clean and functional and that you enjoyed our location on the main campus of the University. In regards to the breakfast on the club level we have shared your comments with our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University, we'll keep you close and connected to the best of Central New York. ... more   less 

Additional Information about Sheraton Syracuse University Hotel & Conference Center

Address: 801 University Ave, Syracuse, NY 13210-1720
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $179 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Syracuse University Hotel & Conference Center 3.5*
Number of rooms: 235
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Also Known As:
Sheraton Syracuse University Hotel Syracuse
Sheraton Syracuse University Hotel And Conference Center
Syracuse Sheraton
Hotel Style:
#6 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Syracuse University Hotel & Conference Center staff and other travelers.
4 questions
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Questions? Get answers from Sheraton Syracuse University Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“801 - totally remodeled at the end of the hall.”
 of 5 bubbles onthecuspnora, yesterday | Read review
“We stayed on the 8th floor and it was peaceful with a nice city view.”
 of 5 bubbles susanw253, Oct 17, 2016 | Read review
“The excutive floor worth the upgrade”
 of 5 bubbles Faten_basilos, Oct 4, 2016 | Read review
“Pay extra for the club floor well worth it !”
 of 5 bubbles EJZ1, Aug 12, 2016 | Read review
“The Club Floors (8&9) had great views of the campus & city.”
 of 5 bubbles Rfrancis11, Aug 10, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question