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Sheraton Syracuse University Hotel & Conference Center

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Traveler (86)
Room & Suite (53)
Dining (9)
Overview
  • Excellent33%
  • Very good51%
  • Average11%
  • Poor4%
  • Terrible1%
Travelers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star accommodation
All hotel details
Additional information
Offers from Sheraton Syracuse University Hotel & Conference Center
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Syracuse University Hotel & Conference Center
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Aug 26Aug 27
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (434)
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425 results
Traveler rating
145
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145
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17
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All reviewsthe club loungesyracuse universitystarbucks coffeeparking garagesu campusbasketball gameairport shuttlebusiness triprooms are niceup to dateconvenient locationone night stayfree shuttlelobbystudentsconveniencerefrigerator
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1 - 5 of 425 reviews
Reviewed 2 weeks ago

In town for a rock concert, spent the night here in a ‘jacuzzi suite’. Hotel is well-located, restaurants etc very nearby. Check-in was seamless, suite was large, comfortable, excellent bed. Two large-screen TVs, mini fridge, safe, top notch bath products. Breakfast buffet was ok, nothing...More

Thank JAB11-11
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 2 weeks ago

Thank you for sharing your feedback regarding the features and amenities of our hotel. We do hope to have you return when you travels bring you back to Syracuse!

Hotel's Favorite
Reviewed 4 weeks ago

We just got back from attending an event in East Syracuse, NY. This hotel exceeded our expectations. The staff is very friendly and always attentive to your needs. The room was super clean..and the food was really good! Try the grilled chicken sandwich and strawberry...More

Thank VickieLeeNYC
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded 2 weeks ago

We truly appreciate you sharing your feedback with regard to your recent stay, We strive to provide the highest level of service and cleanliness to our guests! We look forward to your next visit.

Reviewed July 1, 2018 via mobile

We were in town for one night to see the Chinese Lantern Festival. Staff was friendly. Room was clean. Had some difficulty getting thermostat to work but finally figured it out and it was very comfortable. Ate at the lounge/bar...food was good and the staff...More

Thank jennifersH9017BO
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded July 3, 2018

jennifersH9017BO, Thank you for taking the time to share your recent experience. I'm sorry to hear of your disappointment regarding the price of the water bottles. We do include one complimentary bottle in each of our standard rooms and two in our suites and club...More

Reviewed June 30, 2018 via mobile

I have absolutely no idea why this place has good reviews. My party booked 4 rooms for a wedding. I needed linens and pillows for the sofa bed in the room. I called room service and guest services multiple times from the room and finally...More

Thank phillophile
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded July 3, 2018

Phillophile, I want to sincerely apologize for the difficulties and frustrations you experienced in relation to The Sheraton Syracuse during your recent stay. Please be assured the issues you have raised were immediately addressed with the appropriate team members to prevent any reoccurrence of this...More

Reviewed June 3, 2018

We have mostly stayed at motel chains when visiting Syracuse in the past. This trip I left the booking to the last minute, favourites were gone, so I chose to try out this hotel for something new. The service was mediocre. The hostess for breakfast...More

1  Thank petuniaowen
Response from Krissi G, Manager at Sheraton Syracuse University Hotel & Conference CenterResponded June 4, 2018

Dear petuniaowen, I want to sincerely apologize for the difficulties and frustrations you experienced with The Sheraton Syracuse University Hotel & Conference Center. We take pride in our CNY hospitality and it is very disappointing to read there were service issues during your visit. The...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Center with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Shuttle Bus Service
Concierge
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Heated pool
Indoor pool
Details
Price range
$172 - $329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$172 - $329 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Family Hotel in Syracuse
#6 Business Hotel in Syracuse
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (86)
Room & Suite (53)
Dining (9)
Pool & Beach (2)
Business Center & Event Rooms (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
Bluesmom102
September 8, 2016|
AnswerShow all 14 answers
Response from Bonnie P | Reviewed this property |
Yes. I was there with a conference and it was supposed to be complementary but they didn't apply it.
0
Votes
jodimac06
March 29, 2016|
AnswerShow all 3 answers
Response from Shannon L | Reviewed this property |
I'm not sure about this Hotel's policy for check-in age but the Sheraton in Key West is 21 years old. I would call them and ask.
0
Votes
suki L
April 8, 2015|
Answer
Response from Julie M | Property representative |
Dear suki L, The hotel does provide airport shuttle service until 11pm each night. It will depend on what time you are landing in Syracuse whether of not we would be able to accomodate you. You would just contact the... More
1
Vote
Room Tips
"We did receive a senior rate. Not sure about other discounts that may be available."
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"Higher the better. You can't use the stairs anyway."
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"higher floor may be quieter, I was able to hear students on the street from a room on the fifth floor."
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"High floors"
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