Sheraton Syracuse University Hotel & Conference Center
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Room & Suite (71)
Dining (7)
About
#7 of 19 hotels in Syracuse
Location
4.5
Cleanliness
4.3
Service
4.3
Value
3.8
Enjoy a warm welcome at Sheraton Syracuse University Hotel & Conference Center. Located on the scenic campus of Syracuse University in Syracuse, New York, we'll keep you close and connected to the best of Central New York. Take the complimentary hotel shuttle to/from Syracuse Hancock International Airport. Our recently renovated rooms and suites offer modern decor with complimentary WiFi. Enjoy the heated indoor pool, sauna, and 24-hour fitness center. Rachel's and Sitrus on the Hill are two great onsite restaurants serving cocktails and delicious entrees (room service available). Host a meeting or special event in our IACC Certified Conference Center with over 10,000 sq. ft. of versatile space.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Billiards
Bowling offsite
Kids stay free
Paid public parking nearby
Wifi
Paid internet
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Room service
Safe
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Mid-range
Location
69Somewhat walkable
Grade: 69 out of 100
55Restaurantswithin 0.75 miles
13Attractionswithin 0.75 miles
Contact
801 University Ave, Syracuse, NY 13210-1720
Getting there
Rental CarsSee rental cars from $68/day
495Reviews8Q+A75Room tips
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My son and I stayed at the Sheraton prior to attending a Syracuse University open house. This hotel is right on campus, so the location could not be better. They also have a parking garage attached where you can park your car for a fee and keep it throughout the day of your check out. We were lucky that we were able to get an affordably rate, as I've heard that rates increase dramatically during popular visiting times. Our room was spacious, clean, and fairly quiet. Next time, we will request a room that is not as close to the elevator. We ate dinner and breakfast in the hotel restaurant, and both were adequate. We would definitely stay here again, just for the location.
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Date of stay: February 2023
Rooms
Service
Sleep Quality
Room Tip: Request a room away from the elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
What a dump. Ron not cleaned 2 days in a room. Keys not working when getting back to the room TWO days in a row. Marriott should be ashamed to be associated with this very poorly run property. Several times the front desk told us problem was solved. It never was. There has to better places to stay in this area.
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jason Mock, General Manager at Sheraton Syracuse University Hotel & Conference Center
Responded Feb 13, 2023
285bryanp, Thank you for staying with us. I am sorry we fell short of your expectations. I recall you had a reservation for 1 night that was extended the next day to add an additional night and later that same day was extended again. This is where the confusion over housekeeping service and the way the keys were encoded began. We will use the information from you and what we found to make sure this type of issue does not occur again. Please, stay safe and healthy. Sincerely, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
homegirlyoga wrote a review Feb 2023
Manhattan, New York, United States15 contributions5 helpful votes
The only hotel I will ever stay at when I visit my daughter at Syracuse University from KIM and JIM at the front desk who make you feel like you’re just coming into your home and really care about how you are how your daughter is doing in school and always making sure you get the reservation that you need ! I can think of many a hotel front desk staffer around the country that could certainly use a lesson from these two in customer service. Thank you again . The restaurant is fabulous ! Ana and Brian are superb at what they do - try the cheesecake and the carrot cake ! All in all - a top notch experience during many emotional times of life for me and I could not be happier to have this property to call home several times a year !
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Date of stay: January 2023Trip type: Traveled with family
Room Tip: Book in advance during busy times !
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Several rooms, including ours, with mechanical issues - heating unit not working. Overheard other guests asking to change rooms due to problems. Lobby freezing cold because boiler was down! True, it was during an exceptoinally cold weekend, but the hotel was clearly having difficulties handling it.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Mock, General Manager at Sheraton Syracuse University Hotel & Conference Center
Responded Feb 7, 2023
Dear Ilanagog1 Thank you for staying with us recently. I am sincerely sorry for what you encountered while staying with us. We were experiencing major issues in our public spaces in regards to heating. The fact that it all occurred during the absolute coldest day we have experienced in a few years added to the issue. We are working diligently to correct the issues and be ready for the next weather event. We are truly sorry and appreciate your understanding. We do hope you stay again. Stay safe and healthy. Sincerely, Jason
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I read some not so positive reviews recently about this hotel. Yet our hotel room -- 6th floor overlooking the campus -- was clean, comfortable and nice. The bed was very comfortable and the bathroom was clean and functional. Shower was more than adequate as well. The lobby was very nice, clean, attractive, and welcoming. I felt the Saturday breakfast at the restaurant was a little disorganized and the food was merely adequate -- probably not worth the price, but we were in town for a football game and wanted to be closed to campus. Here, we were on campus. The hotel is the best available within walking distance to campus.
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Date of stay: September 2022
Location
Cleanliness
Service
Room Tip: If you can get a room with a view of campus ask for it. Room 609 was top notch.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Our first visit to drop our son for his freshman year to Syracuse. Hotel right on campus, with parking (we drove from NYC), lovely and very helpful staff, excellent food served in the restaurant. Lovely vibe in the bar with parents and music/ambience, etc. It’s not the most modern hotel and dated but in a good way, if that makes sense. We loved it! Staff makes a difference in all hotels, and the hotel has a great team.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Do try the very good menu on offer in the main restaurant! Delicious stuff!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
If you are traveling to Syracuse University the location of this hotel is excellent. However, our room had a few issues. We arrived late (after 10 pm) and were staying just one night so we did not report the issues to the front desk. - Temperature control. The room was very hot when we checked in. We eventually got the AC to work, but there seemed to be no temperature control in the bathroom, which remained very hot. - Really gross pillows. The pillows did not fit properly in the pillow cases so the stained pillow inserts were visible and hard to avoid. yuck. - Bed and linens generally did not seem to be up to Sheraton standards. No top sheet, just the duvet cover with a very dense duvet inside. too much for July! - Uncomfortable sofa bed. Really poor quality. We were in a junior king suite with a king bed and sofa bed. Would be better to ask for a roll away bed, which is what we should have done. In the plus column, check in was friendly and the size of the room was fabulous. Were it not for the issues raised above, we could have easily gotten past the dated decor and the lack of basic upgrades like USB ports. If we had arrived earlier we would have seen if the front desk could help us with these issues.…
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Date of stay: July 2022
Value
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jason Mock, General Manager at Sheraton Syracuse University Hotel & Conference Center
Responded Jul 8, 2022
Mocmmo, Thank you for staying with us during your recent travels to Syracuse. We appreciate you taking the time to share your valuable feedback. I am sorry we fell short of expectations and understand why you would be disappointed. I have shared your comments with our Leadership team and we will follow up to make sure this is an isolated incident. I do hope you consider us the next time you are in the area. Stay safe and healthy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Awesome hotel. Nice front desk staff. Beautiful views of campus. The location is amazing for downtown campus activities. Loved staying there. Rooms were clean and great soaps in shower for products. Seemed like hallways were newly redone.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We enjoyed our stay here very much despite a few issues. The room was comfortable and the view was lovely. The decor could definitely use a refresh and renovation, as it was pretty old and tired. The TV was a flat screen but an older model and kind of small. Products in the shower were good - I appreciate the large bottles on the wall instead of little travel sized ones. My son complained about the water pressure though. Two of the elevators were out of service due to the sprinkler system in the lobby having gone off and causing a flood, which was a bit of a hassle, but not the hotel's fault. The restaurant in the lobby was surprisingly good. We were there for Accepted Students day at Syracuse and the location could not be beat- right across from campus and half a block from Marshall Street where all the restaurants and shops are. We will definitely stay here again when my son attends next year and will bring our dog! Love that it is dog friendly! I do wish that the coffee in the lobby was free. I was mistakenly told by the night desk clerk that it was, only to find out in the morning I had to pay for it at the Starbucks concession area. Even worse, there was a huge line to pay when all the families were getting ready to leave. I had already bought a coffee earlier and my husband had used both the free packets in the room. I wanted another coffee but didn't have time to wait. I asked for another free packet and the desk clerk said he would have housekeeping bring it up. Didn't have time to wait so I said I would skip it. The other desk clerk went and got me a free coffee and brought it to me at the elevator! I really appreciated that! Also, there is a charge for parking. …
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Date of stay: April 2022Trip type: Traveled with family
Room Tip: Get a high floor for a great view
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Had a very nice stay at this Sheraton. It is an older property that's definitely showing its age, but still very clean with large, comfortable rooms. Besides some dated and worn decor, the only specific complaint I have about the rooms is that the TVs are very old. We had two King Rooms and each one had a different 15ish year old TV (update: I was informed by the hotel that they are in the process of replacing them all). The property has a small but very nice gym and a large pool area. Perhaps the biggest plus is the location, right across the street from the center of the university campus. Staff was great, always friendly and helpful. The man working the desk during the day was even able to source me an umbrella during a freak midday rain storm (gotta love Syracuse weather) which was much appreciated. All in all a good stay, would definitely stay again if I was in town!…
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Date of stay: October 2021Trip type: Traveled on business
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$175 - $260 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton syracuse university hotel syracuse, sheraton syracuse university hotel and conference center, syracuse sheraton
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
235
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Frequently Asked Questions about Sheraton Syracuse University Hotel & Conference Center
Which popular attractions are close to Sheraton Syracuse University Hotel & Conference Center?
Nearby attractions include City Market (0.7 miles), Syracuse Stage (0.4 miles), and E.M. Mills Rose Garden (0.4 miles).
What are some of the property amenities at Sheraton Syracuse University Hotel & Conference Center?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness center.
Which room amenities are available at Sheraton Syracuse University Hotel & Conference Center?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Syracuse University Hotel & Conference Center?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Syracuse University Hotel & Conference Center?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Sheraton Syracuse University Hotel & Conference Center?
Conveniently located restaurants include Phoebe's Restaurant & Coffee Lounge, Strong Hearts Cafe, and Alto Cinco.
Are there opportunities to exercise at Sheraton Syracuse University Hotel & Conference Center?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Sheraton Syracuse University Hotel & Conference Center located near the city center?
Yes, it is 0.9 miles away from the center of Syracuse.
Are any cleaning services offered at Sheraton Syracuse University Hotel & Conference Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Syracuse University Hotel & Conference Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Syracuse University Hotel & Conference Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.