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Crowne Plaza Hotel

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Crowne Plaza Hotel
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635 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Orange County, California
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed July 12, 2012

I stayed at this hotel for five days while attending an academic conference at Syracuse. The staff (and Monique in particular) were friendly and extremely helpful in assisting me throughout my stay. In particular the free local shuttle was able to drop off/pick me up at the airport, university campus, local mall and for dinner. Room service was timely and... More 

Helpful?
Thank bruin4life93
Watertown, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 12, 2012

We stayed while a family member had surgery at Crouse Hospital. Got a great rate. We loved the elevators, even though some reviews turn a thumbs down on the elevators. Rooms were very nice, and the staff was very efficient. We did not use the hotel shuttle, because the Crouse Hospital shuttle was so easy to use, and runs 24... More 

Helpful?
1 Thank BusinessFunFamily
western New York
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 11, 2012

Just returned from a 3 night stay at this hotel in Syracuse. I was attending a conference that took place at Syracuse University (this hotel is just off the campus - but since the campus is huge we needed a shuttle to get to where we were going.) First of all - my first experience with high tech elevators... you... More 

Helpful?
Thank valleylight
Mississauga, Canada
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 9, 2012

I wanted to rate this somewhere between good and very good. What was very good was the revamped interior of the hotel (the exterior leaves a lot to be desired). The entrance, foyer and lounge are modern, clean and tastefully decorated, as are the rooms, and as a bonus there is covered parking for free. Why I would rate it... More 

Helpful?
Thank Jurist
Western NY
Level Contributor
210 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 stars Reviewed July 8, 2012

I booked a room for one night for my son and husband using Capital One's website so I could pay with points. No problem with the web site; worked well. I selected a double room with breakfast for 2 (it was $10 more for the breakfast deal). In the morning, the front desk agent told my husband he did not... More 

Helpful?
Thank jackiepaddy
Inverness, United Kingdom
Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 25, 2012

We found the hotel easily as it is just off the free-way. Parking is at the hotel. Our room was excellent, It is an odd shape due to the hotel being cylindrical but that seems to add something to the charm. We didn't eat in the hotel but had a drink in the bar which was nice and reasonably priced.... More 

Helpful?
2 Thank Sandy M
Management response:

Greetings Amfrom: Thank you for staying with us on your recent visit to Syracuse, NY. We are known in the area for the cylindrical shape of the hotel! Our reasonably priced drinks in our newly renovated Library Lounge is the perfect setting to visit with friends or catch the game on one of the many large flat screen TV's. Thank... More 

Boston
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 22, 2012

We (me, husband, daughter) were in town for a family event taking place at the hotel, and had asked for early arrival. We arrived at noon and our room was ready - this made us pretty happy. However - The block of rooms reserved for our gathering were King rooms which list as able to accomodate 3 people. I booked... More 

Helpful?
Thank melsey
Management response:

Greetings Melsey: Our sincerest apologies that you had to ask multiple times to receive your rollaway. I can assure you this is not the norm and this information will be passed on to the various operational teams to ensure we learn from your feedback to improve! On a positive note we are happy to hear you enjoyed the food in... More 

Travelers are raving about these Syracuse hotels

Ottawa, Canada
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed June 20, 2012

Stayed at the hotel for one night on May 26th... Upon arrival, I was greeted immediately by hotel staff. Since I'm a Gold Priority member, they were waiting for me with everything ready... It really made check-in a breeze! Since we were there to celebrate a friend of mine's engagement, I had requested an upgrade but wasn’t holding my breath... More 

Helpful?
1 Thank danyka006
Management response:

Greetings danyka006: Thank you for staying with us during your visit to Syracuse. Your loyalty to Priority Club certainly does have perks here at the Crowne Plaza Syracuse! The Carousel Mall will have its grand re-opening on August 2nd so we hope to see you in the near future for more shopping! More 

Albany, New York
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 18, 2012

Having grown up in Syracuse, I am not overly familiar with the hotels as a guest, but having NOT lived in Syracuse in over 30 years, I found myself at this hotel on business. (Girlfriend had one day of work at the University and this was the hotel.) At check in, I knew enough to request a room NOT overlooking... More 

Helpful?
4 Thank Mark W
Management response:

Greetings Mark W: It sounds as if you had an all around perfect experience while staying with us at the Crowne Plaza. With our most recent renovations we have state of the art elevators and lock systems on the doors. All this in addition to the complete room renovation! What a great walk down memory lane for you to visit... More 

Atlantic City, New Jersey
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 18, 2012

There are many good things about the Crowne Plaza,Syracuse N.Y. The Hotel has a free parking garage. The food is better than most Hotels I have stayed in. The rooms are large,comfortable and clean. The bed is quite comfortable. They have a nice gym with free weights, which is something you do not find in most Hotel gyms. Great high... More 

Helpful?
1 Thank John G
Management response:

Greetings John G: Glad to hear you enjoyed the wedding you attended here at the Crowne Plaza! Rob is our Catering Sales Manager and does an excellent job planning and executing a once of lifetime experience for our bride and grooms. Spread the word and we hope you return for another get away in the near future. More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $168 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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