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Crowne Plaza Hotel

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Crowne Plaza Hotel
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630 Reviews from our TripAdvisor Community

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Showing 618: English reviews
Phillipsburg, New Jersey
Level Contributor
44 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The decor was updated but the quality didn't seem great to me. The room was very small and cramped. It was clean and ok for one night but wouldn't go back. The bathroom was really tiny like a closet as was the shower. Also very dark in the bathroom, needs more light. There were a lot of street noises as... More 

Helpful?
Thank cageynot
General M, Manager at Crowne Plaza Hotel, responded to this review

cageynot We appreciate you taking the time to let us know how we are doing, our guest feedback is very important to us, as it tells us what we are doing right, and what we need to work on to improve our guests experience when they stay at our hotel. We will discuss as a team how we might solve... More 

Alplaus, New York
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here several years ago for a conference, and chose to come back this time because of business in the area. It is distinctive because it is a round building. Nice place, not too big; good business center, nice lobby with large, family-capable lounge (and books!). The room was good with an overhead shower that all of us liked.... More 

Helpful?
Thank drmjd
General M, Manager at Crowne Plaza Hotel, responded to this review

drmjd It was great to hear from you, and we are so happy to know that your group enjoyed their time with us, as much as we enjoyed having them! We appreciate you giving us all of the details both good and bad, and will be going over all of them as a team to address and improve on in... More 

1 review
4 of 5 stars Reviewed 1 week ago

I've been interested in staying at this hotel for quite some time. It is very visible from the Interstate. Round tower - very cool. Entire interior is modernized. Lobby, restaurant, and lounge are very attractive. Staff is wonderful. I had drinks and a light lunch in the lounge, and breakfast buffet and dinner in the restaurant. My room was on... More 

Helpful?
Thank Michelle H
General M, Manager at Crowne Plaza Hotel, responded to this review

Michelle H It was great to hear from you, we loved hearing about your stay with us, and all of the different experiences you had. Our guest feedback is very important to us, and we love hearing bought he positives and negatives, we love to know that the positives won out, and look forward to seeing you again next time... More 

Level Contributor
22 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

Nice fancy hotel with a top floor restaurant and a odd yet cool circular building design located in downtown Syracuse. Easily the most recognizable structure. It also offers conference and business hosting space/convention center. Within a 15-20 drive from it you can find almost anything you wanted so it's also very well located.

Helpful?
Thank Jeffrey P
General M, Manager at Crowne Plaza Hotel, responded to this review

Jeffrey P Thank you so much for taking the extra time to let us and our future guests know about your recent stay with us. I was thrilled to hear you had a chance to enjoy our top floor experience with your event, and wanted to make sure you know the same polished service can be had at our Redfield's... More 

Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We booked a room through Hotwire for under $100 as we were just passive through on our way to Canada. The hotel was clean but a bit rough around the edges. The rooms were cleanish. Your shoes stuck to the floor in the bathroom (staff is using dirty mop). They tried to update the bathrooms but the room where the... More 

Helpful?
Thank Two4mans
General M, Manager at Crowne Plaza Hotel, responded to this review

Two4mans Thank you for taking the time to let us know about your recent stay with us in Syracuse, We love hearing from our guests, and receiving feedback on what we need to do to improve our property, as well as what we are doing right. I was excited to hear that you were able to relax and enjoy Redfield's... More 

Cancun, Mexico
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here for one night and received the best customer service. The hotel has a nice view of Syracuse. The rooms were nice. The hotel is 5 minute drive to destiny USA. It is also close to the highway/freeway.

Helpful?
Thank mafricat
General M, Manager at Crowne Plaza Hotel, responded to this review

Mafricat We loved hearing from you, and just wanted to thank you for taking the extra time to let us know how we are doing, we value our guests feedback, and are so excited to know that you enjoyed your stay with us. We hope that should you find yourself traveling back into Syracuse that we get an opportunity to... More 

Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

We paid two nights in advance and our flight got delayed; call the hotel and they advice us regardless we will charge you for two nights and nevertheless when we arrive the next day, we were told we don't have room for you! Meaning they sold our room to someone else being greedy so they make money from both of... More 

Helpful?
Thank Mohamed S
General M, Manager at Crowne Plaza Hotel, responded to this review

Mohamed S I was sorry to hear about the problems you experienced during your stay with our hotel. I will be addressing this incident with our Management team and also our line level staff, we strive to offer our guests a seamless check in experience so that you have time to enjoy your room. I appreciate you bringing this to... More 

Minneapolis
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Comfortable rooms convenient to Syracuse U. Old style cylinder shaped building means some funny angles and curves in the guest rooms. Rooms are clean, lots of parking in adjacent garage. We did not use the restaurant, so can't comment on that. Only negative was an inefficient check in process. We checked in late and got stuck for 20 minutes behind... More 

Helpful?
Thank Ken P
General M, Manager at Crowne Plaza Hotel, responded to this review

Ken P Thank you for letting us know how we are doing. I'm sorry to hear the check in process did not go smoothly for you, we understand that after a day of travel our guest want to get into the rooms and start relaxing as soon as possible, we will be bringing this up in our next manager meeting... More 

Manhattan
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 9, 2016

So many things are good about this hotel - great location, friendly front desk staff, strong internet, clean modern rooms, good workout room. HOWEVER all that was undone by an experience at their restaurant. We went for breakfast. It took forever to get seated. As we were in a hurry we were going to do the buffet; however upon inspection... More 

Helpful?
Thank Greglando
General M, Director of Sales at Crowne Plaza Hotel, responded to this review

Greeting Greglando-- Thank you for taking some time to share your feedback. Although we are happy to hear you were extremely pleased with your stay overall it was disheartening to hear you had a poor experience at our restaurant. If you have a moment I would be happy to discuss this further with you and offer a credit to experience... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2016 via mobile

I was very impressed during my stay here. Spotless room. Recently updated. Good bar food and very helpful front desk staff. I only spent one night but wish it had been longer. Parking lot was tight but I really have no complaints. Wish I could have tried breakfast but my meeting started too early.

Helpful?
Thank Sandra T
General M, Director of Sales at Crowne Plaza Hotel, responded to this review

Greetings Sandra T-- Thank you kindly for sharing your positive stay with us during your visit to Syracuse. We hope that you will come back to visit us soon! Warm Regards, Kyle D. Hares Director of Sales and Marketing More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 East Genesee, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $159 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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