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Crowne Plaza Hotel

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Traveler (192)
Room & Suite (97)
Dining (10)
Overview
  • Excellent26%
  • Very good39%
  • Average19%
  • Poor9%
  • Terrible7%
Travelers talk about
“library lounge”(19 reviews)
“rain shower”(32 reviews)
“floor number”(14 reviews)
AMENITIES
Free Wifi
Parking
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Bar/Lounge
3 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Hotel
Special Offer: Book Direct and Save
Hotel deals
Offers from Crowne Plaza Hotel
Special Offer: Book Direct and Save
Hotel deals
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Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (771)
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756 results
Traveler rating
202
275
149
74
56
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LanguageEnglish
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202
275
149
74
56
Show reviews that mention
All reviewslibrary loungerain showerfloor numberfree parkinghotel restaurantshuttle serviceup to datesyracuse universitybed was comfortableone night stayfitness roomfitness centerdestiny usagaragecircularshapeshowerhead
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1 - 5 of 756 reviews
Reviewed 1 week ago via mobile

Booked in for 1 night ended up staying for 3. Hotel is v v clean, beds are v comfy too. Staff are v polite & friendly. Restaurant is ok, food not great but nice that this hotel had a bar.. will definitely be back.

Thank Lou107
Hotel's Favorite
Reviewed 5 weeks ago

My wife and I recently stayed here for a weekend. We went to Syracuse with our local chapter of the Harley Owners Group. The experience from when you first arrive, throughout the stay was just great. All staff were so friendly. Pleasant surprises on check...More

Thank CapitalCpl
Response from General M, General Manager at Crowne Plaza HotelResponded 1 week ago

We are so thrilled to hear that your wife and you both enjoyed your weekend with us. Hearing how much of a great impact our staff made on your visit is one of the best things we can hear. We hope that if you find...More

Reviewed 1 week ago

Tried to check in while attending a conference, pleasant surprise that they were allowing early check in. Not so pleasant surprise that the conference room rate was not honored. The woman who was the manager insisted that there was no possible way my reservation was...More

1  Thank Velga K
Response from General M, General Manager at Crowne Plaza HotelResponded 1 week ago

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to...More

Reviewed 1 week ago via mobile

A nice place, clean rooms, nice views from the higher floors and friendly staff. Room service was a bit of a problem, actually failing to ever arrive after taking my order. They also were not very accommodating when I asked for a late check out,...More

Thank russellbW1191YD
Response from General M, General Manager at Crowne Plaza HotelResponded 1 week ago

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

Reviewed 1 week ago via mobile

We picked this hotel because of its cost and location to downtown and Syracuse University for an overnight stay for a college visit. We didn’t have any complaints. Check in and out was smooth and everyone at the desk and restaurant were very helpful and...More

Thank Roseann N
View more reviews
About
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Wheelchair access
Shuttle Bus Service
Room Service
Pets Allowed ( Dog / Pet Friendly )
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Things to do
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
$124 - $265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Syracuse
#7 Business Hotel in Syracuse
#8 Mid-range Hotel in Syracuse
#23 Quaint Hotel in Syracuse
Room types
Non-Smoking Rooms
Details
Price range
$124 - $265 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Syracuse
#7 Business Hotel in Syracuse
#8 Mid-range Hotel in Syracuse
#23 Quaint Hotel in Syracuse
Room types
Non-Smoking Rooms
Add Photo Photos
Traveler (192)
Room & Suite (97)
Dining (10)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Penny R
June 29, 2017|
AnswerShow all 2 answers
Response from Penny R | Reviewed this property |
Do you know what the site is??
0
Votes
Juliesuebrian
January 10, 2017|
AnswerShow all 2 answers
Response from Joanne339 | Reviewed this property |
Hi, I am not sure it would be best to contact the hotel. I just went there for a luncheon. So I am not sure if they are animal friendly.
1
Vote
jjoer13447
August 5, 2016|
AnswerShow all 2 answers
Response from BarbaraandThoma... S | Reviewed this property |
Sorry- I can't speak to the Executive Lounge. The hotel was undergoing some significant water main construction (the city was doing this) and there was no access to any Executive Lounge. I don't think they have one anymore.
0
Votes
Room Tips
"The higher the better"
Read review
"Higher floor rooms have a great view."
Read review
"I am not sure of cost, this was free for me"
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"Room with a view. The turkey club in the lounge is excellent."
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