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Crowne Plaza Hotel

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Crowne Plaza Hotel
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663 Reviews from our TripAdvisor Community

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Showing 651: English reviews
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Ahmedabad, India
Reviewed 6 days ago NEW

I got a room with a view facing the flyover. This view took its own magical form during the evenings with car lights creating a stream of well-lighted patterns. I had a long stay in this hotel for 6 nights. Due to my membership with IHG I received free breakfast coupons. This was a great treat as the breakfast buffet...

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Helpful?
Thank Benson07R
st pete florida
Reviewed 1 week ago

Best rate in town... Dozens of unsupervised kids wondering the hallways and stairways ill the wee hours. And our "special" rooms were next to the door for the stairwell on one of the floors that has vending and ice. Elevators were 20 feet away too. So you get the picture of the inside noise... now outside our windows was the...

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Helpful?
Thank dblbell56
North Haven, Connecticut
Reviewed 1 week ago

Stayed here April 2,2017 while daughter stayed at SU for Own the Dome. Check in fast and efficient, talked myself into a free drink at bar. Bar server busy but cheerful for Sunday night. Food at bar and breakfast the next morning quite good. Overall hotel clean (for a downtown property), parking free, room cozy, bed comfy. Best part the...

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Thank jtubis
Atlanta, Georgia
Reviewed 3 weeks ago via mobile

We stayed here one night. Hotel has a really nice bar/sitting area in the lobby. Rooms are shaped to fit the hotel's round structure and bed was very comfortable. While it is close to Syracuse University, it is a hike up the hill. Luckily the hotel had a shuttle. Only warning is if you check in between 12am-1am...this is the...

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Thank VivaciousVal
Menasha, Wisconsin
Reviewed 3 weeks ago via mobile

Work overnight. Hotel is in a good location for exploring around downtown. It has a very interesting elevator system driven by the round, tower like structure the building is in. The bar is small but has a good selection of local (and other) beverages on tap as well as a decent selection of liquor and whatnot. Bar menu is also...

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Thank Ron M
Buffalo, New York
Reviewed 4 weeks ago via mobile

I arrived around 5pm the night before the Syracuse Half Marathon. There were 3 people at the desk, and loads of runners checking in and getting settled. The wait was less than 5 minutes to get checked in. There were no king size beds that were cleaned , so the staff member upgraded me to a suite. I was very...

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Thank Megan N
ny
Reviewed March 11, 2017

Was here for work and stayed at the Crowne Plaza. Carmen at the front desk went out of her way to take care of my group! We came back from work late and wanted to get dinner and it would take an hour for a taxi being a Saturday night, and she got the van to drop us to a...

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Thank pearllodea
Kuwait City, Kuwait
Reviewed March 3, 2017

This is a small hotel.. but the rooms are excellent... the amenities are decent. The room service is quite good, although the restaurant is very simple, and slightly expensive... the food is good. The complimentary breakfast was GREAT considering how flexible they are with choices.. even though I was expecting a buffet.

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Thank GourmetGirl2017
Cortland, New York
Reviewed February 20, 2017

I stayed at the Crowne Plaza this weekend for one night and this was my first time staying here. I was a little annoyed in the beginning of the stay because I purchased chocolate covered strawberries to be in the room to surprise my boyfriend upon arrival and when we got there they could not get in touch with the...

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Helpful?
Thank cotterfitness
IHGService, Guest Relations Manager at Crowne Plaza Hotel, responded to this review

Hi cotterfitness, Thank you for leaving feedback about the Crowne Plaza Syracuse, NY. Your thoughts as one of our guests is highly valued. I feel concerned that your surprise was ruined because of the timing from our staff. It is our goal to meet your expectations as a guest and I have sent you a private message to get more...

Raleigh, North Carolina
Reviewed February 17, 2017 via mobile

My colleague and I stayed here for 1 night when we were presenting a continuing education class at this hotel. It appears to be an older hotel with some renovations completed. The room was clean and beds were comfortable. The rainfall shower head was fantastic! The downside was a $9 charge for parking.

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Thank PaulaLavocatCovial
General M, Manager at Crowne Plaza Hotel, responded to this review

PaulaLavocatCovial Thank you for taking the time to let us know about your recent stay with us. I'm glad to hear you enjoyed the rainfall shower as much as we do! (Its my favorite amenity!). We are continuing to improve our hotel, and our guest feedback always helps us determine what areas matter most. We hope if you ever find...

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $143 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Hotel staff and other travelers.
4 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher up the better the view”
Benson07R, 6 days ago | Read review
“avoid floors 3 6 9 stay far away from stairwells do not accept rooms facing highway if u want a good night sleep. BRING EARPLUGS!!!”
dblbell56, 1 week ago | Read review
“Try the top floors, 14,15 great views”
jtubis, 1 week ago | Read review
“ask for room on other side away from highway!”
pearllodea, Mar 11, 2017 | Read review
“Really nice... very clean... GREAT STAFF!!!!!”
GourmetGirl2017, Mar 3, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question