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Crowne Plaza Hotel

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Crowne Plaza Hotel
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642 Reviews from our TripAdvisor Community

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Showing 630: English reviews
Level Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a hotel to stay at! My husband and I travel to Syracuse often, and this is our choice stay. The ambiance is wonderful. The Library is a very comfortable place to have a drink and an appetizer. There are couches to relax in, and it feels like you're at a friends house! The rooms are cozy and comfortable.... More 

Helpful?
Thank Lisa R
General M, Manager at Crowne Plaza Hotel, responded to this review

Thank you so much for letting us know about your stay, we love having you visit with us, and look forward to seeing you again soon. Jeremiah T Manager More 

London
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having cancelled the second night in a hotel in Saratoga and re-booked here I was disappointed to have made another bad choice. I specifically asked for a quiet room but although the hotel seemed practically empty, they put us in a room facing the adjacent motorway. From the early hours I could hear the sound of traffic as the tyre... More 

Helpful?
1 Thank theguyonthenexttable
General M, Manager at Crowne Plaza Hotel, responded to this review

theguyonthenexttable Thank you for taking the time to leave us your valued feedback. I'm very sorry to hear that we failed in making your stay the enjoyable experience we hope to offer each and every guest that comes to visit. I will bring the breakfast issue to our Management teams attention, to discuss and see what we can do from... More 

Travelers are raving about these Syracuse hotels

Syracuse, New York
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is beautiful and the staff are friendly. The rooms are much nicer than I expected, with great views of the city. The bar are has a cool lounge feel to it with comfy furniture and a good atmosphere, and the restaurant has good food although a little pricey for the area.

Helpful?
Thank hlawlor24
General M, Manager at Crowne Plaza Hotel, responded to this review

hlawlor24 We loved hearing from you, and are thrilled to know you enjoyed your stay with us as much as we enjoyed having you. We hope that next time you visit Syracuse we get a chance to see you again. Jeremiah T Manager More 

New York
Level Contributor
121 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Mixed review. The service at the hotel is generally quite good, the people are helpful and friendly. The hotel is round, so the room shape is interesting. The bathroom in our room was well designed with the sink separate from the toilet/shower. And the redesign was very attractive and functional. BUT - the elevators are being updated, so there was... More 

Helpful?
Thank Traveler2005
General M, Manager at Crowne Plaza Hotel, responded to this review

Traveler2005 I'm sorry to hear that your recent stay with us was not the enjoyable experience we hope to offer our guests. I will be reviewing all of your points with our management team to help prevent similar incidents from occurring. I appreciate you taking the extra time to tell us about your stay, and hope that you will give... More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Easy access to various highways. Clean, comfortable. Beds and pillows are perfect fora great sleep. Staff is friendly and knowledgeable and willing to look up information they may not know. If you have children you might want to know you can enter a Pokemon gym from the lobby. If you walk out to this park with a beautiful memorial you... More 

Helpful?
Thank Wshng4
General M, Manager at Crowne Plaza Hotel, responded to this review

Wshng4 We loved hearing about your recent stay, and that you had a chance to enjoy Forman Park, and yes it proudly boasts 3 poke-stops and a Gym in the Pokemon Go game. We hope if you need a place to stay in Syracuse again, that we have a chance to see you. Jeremiah T Manager More 

Fonda, New York
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have stayed here before & had a good experience. This is a smoke free hotel however our room smelled of smoke. Sold out so no chance of a change.. Also shower was not clean with extremely loud air conditioner.

Helpful?
Thank mhenrdh
General M, Manager at Crowne Plaza Hotel, responded to this review

Mhenrdh I appreciate you taking the time to leave us feedback from your stay, and just wanted to take a moment to apologize, we strive to give our guests a warm, relaxing, and comfortable experience, and I can see that this time we failed to do so. I hope when you notified our staff of these problems that they offered... More 

Alphen aan den Rijn, The Netherlands
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We visted with two children, 11 and 13. Its a nice hotel, the beds sleep comfortably and the hotelroom is clean. People at the desk are friendly, the ladies at the restaurant are very nice too. Breakfast was not great, but it was definitely fine.

Helpful?
Thank Penny H
General M, Manager at Crowne Plaza Hotel, responded to this review

Thank you for letting us know about your stay! We are so happy to hear you enjoyed your time with us. I know you mentioned breakfast was not what you hoped for, we will be starting a brand new menu that includes breakfast in just a little over a week, so if you are traveling back to Syracuse, we hope... More 

1 review
2 of 5 stars Reviewed August 23, 2016

The service was...just bad. We stayed for my sister's wedding,for which I was the co-matron of honor. The reception and rehearsal dinner were both held at the Crown. We requested an early check-in, which I know is not guaranteed. We arrived at 12:30, were told our room was still dirty and would be ready by 2pm. We were understanding of... More 

Helpful?
Thank Hannah F
General M, Manager at Crowne Plaza Hotel, responded to this review

I'm sorry to hear about your recent experience with our hotel. Rest assured that we take this very serious, and will be addressing every point you make with our staff and management team. The good news is that we received positive feedback from the bridal party, and are thankful that you were able to help them make their stay a... More 

Clifton Park, New York
Level Contributor
182 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed August 15, 2016

Let me start with the rooms- they were decent- bed and pillows were comfy and the room seemed clean. The bathroom door is a little awkward, but overall I would recommend this place as a place to stay downtown. The food was decent. The staff was very nice. I do not think there was a pool, but there was a... More 

Helpful?
Thank leneyB
General M, Manager at Crowne Plaza Hotel, responded to this review

leneyB Thank you for taking the extra time to let us and our future guests know how we are doing, all of the details you mentioned truly help us gauge what we are doing right, and how we can improve. I will pass on to our staff all of your feedback, and was happy to hear that your overall experience... More 

London, Ontario, Canada
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 7, 2016 via mobile

We did you quick 8 day trips staying in IHG properties. Crown Plaza had a funky look to it we haven't been in circular hotel sine the 70's. Rooms are cozy, clean well appointed. A bit small but for a couple of days it's fine. Foodie the lounge was good. Friendly staff we liked it will stay again.

Helpful?
Thank Brad K
General M, Manager at Crowne Plaza Hotel, responded to this review

Brad K Thank you for taking the extra time to review our hotel, we loved hearing from you. We are excited to hear that we will see you again, and hope the rest of your travels go well. Jeremiah Toles More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $152 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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