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Crowne Plaza Hotel

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Crowne Plaza Hotel
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635 Reviews from our TripAdvisor Community

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Showing 623: English reviews
1 review
2 of 5 stars Reviewed 1 week ago

The service was...just bad. We stayed for my sister's wedding,for which I was the co-matron of honor. The reception and rehearsal dinner were both held at the Crown. We requested an early check-in, which I know is not guaranteed. We arrived at 12:30, were told our room was still dirty and would be ready by 2pm. We were understanding of... More 

Helpful?
Thank Hannah F
General M, Manager at Crowne Plaza Hotel, responded to this review

I'm sorry to hear about your recent experience with our hotel. Rest assured that we take this very serious, and will be addressing every point you make with our staff and management team. The good news is that we received positive feedback from the bridal party, and are thankful that you were able to help them make their stay a... More 

Clifton Park, New York
Level Contributor
160 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Let me start with the rooms- they were decent- bed and pillows were comfy and the room seemed clean. The bathroom door is a little awkward, but overall I would recommend this place as a place to stay downtown. The food was decent. The staff was very nice. I do not think there was a pool, but there was a... More 

Helpful?
Thank leneyB
General M, Manager at Crowne Plaza Hotel, responded to this review

leneyB Thank you for taking the extra time to let us and our future guests know how we are doing, all of the details you mentioned truly help us gauge what we are doing right, and how we can improve. I will pass on to our staff all of your feedback, and was happy to hear that your overall experience... More 

London, Ontario, Canada
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We did you quick 8 day trips staying in IHG properties. Crown Plaza had a funky look to it we haven't been in circular hotel sine the 70's. Rooms are cozy, clean well appointed. A bit small but for a couple of days it's fine. Foodie the lounge was good. Friendly staff we liked it will stay again.

Helpful?
Thank Brad K
General M, Manager at Crowne Plaza Hotel, responded to this review

Brad K Thank you for taking the extra time to review our hotel, we loved hearing from you. We are excited to hear that we will see you again, and hope the rest of your travels go well. Jeremiah Toles More 

Level Contributor
8 reviews
5 of 5 stars Reviewed 3 weeks ago

Very friendly front desk staff began my happy experience at the Crowne Plaza! Check in was a breeze. We asked for a room away from any traffic noise and were given a room at the top, with a great view! The room was spacious and clean, with comfortable beds. They also made great recommendations for nearby restaurants within easy walking... More 

Helpful?
Thank Martha L
General M, Manager at Crowne Plaza Hotel, responded to this review

Martha L We loved hearing all about your stay, and that our staff made you feel so welcome, and help provide you a comfortable experience. We appreciate you leaving us and our future guests this feedback, and hope that if you find yourself visiting Syracuse, that we have a chance to see you again. More 

Rochester, New York
Level Contributor
7 reviews
5 of 5 stars Reviewed 4 weeks ago

Nice hotel for a good price near downtown. We ate here both nights and both really enjoyed our meals. Also some of the nicest staff at any hotel we've stayed at- a special thanks to LaKwon (sorry if I misspelled that!) and Jacques at the front desk- by far the most pleasant and helpful front desk staff we've encountered in... More 

Helpful?
Thank Becca K
General M, Manager at Crowne Plaza Hotel, responded to this review

Becca K It was great to hear from you, and appreciate you taking the time to let us know about your recent stay, we love being told our staff is making our guests experience special. We hope you had a chance to enjoy your time with us, and had a chance to explore Syracuse, we hope that if you find... More 

Phillipsburg, New Jersey
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 22, 2016 via mobile

The decor was updated but the quality didn't seem great to me. The room was very small and cramped. It was clean and ok for one night but wouldn't go back. The bathroom was really tiny like a closet as was the shower. Also very dark in the bathroom, needs more light. There were a lot of street noises as... More 

Helpful?
Thank cageynot
General M, Manager at Crowne Plaza Hotel, responded to this review

cageynot We appreciate you taking the time to let us know how we are doing, our guest feedback is very important to us, as it tells us what we are doing right, and what we need to work on to improve our guests experience when they stay at our hotel. We will discuss as a team how we might solve... More 

Alplaus, New York
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed July 21, 2016

We stayed here several years ago for a conference, and chose to come back this time because of business in the area. It is distinctive because it is a round building. Nice place, not too big; good business center, nice lobby with large, family-capable lounge (and books!). The room was good with an overhead shower that all of us liked.... More 

Helpful?
Thank drmjd
General M, Manager at Crowne Plaza Hotel, responded to this review

drmjd It was great to hear from you, and we are so happy to know that your group enjoyed their time with us, as much as we enjoyed having them! We appreciate you giving us all of the details both good and bad, and will be going over all of them as a team to address and improve on in... More 

1 review
4 of 5 stars Reviewed July 18, 2016

I've been interested in staying at this hotel for quite some time. It is very visible from the Interstate. Round tower - very cool. Entire interior is modernized. Lobby, restaurant, and lounge are very attractive. Staff is wonderful. I had drinks and a light lunch in the lounge, and breakfast buffet and dinner in the restaurant. My room was on... More 

Helpful?
Thank Michelle H
General M, Manager at Crowne Plaza Hotel, responded to this review

Michelle H It was great to hear from you, we loved hearing about your stay with us, and all of the different experiences you had. Our guest feedback is very important to us, and we love hearing bought he positives and negatives, we love to know that the positives won out, and look forward to seeing you again next time... More 

Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2016 via mobile

Nice fancy hotel with a top floor restaurant and a odd yet cool circular building design located in downtown Syracuse. Easily the most recognizable structure. It also offers conference and business hosting space/convention center. Within a 15-20 drive from it you can find almost anything you wanted so it's also very well located.

Helpful?
Thank Jeffrey P
General M, Manager at Crowne Plaza Hotel, responded to this review

Jeffrey P Thank you so much for taking the extra time to let us and our future guests know about your recent stay with us. I was thrilled to hear you had a chance to enjoy our top floor experience with your event, and wanted to make sure you know the same polished service can be had at our Redfield's... More 

Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

We booked a room through Hotwire for under $100 as we were just passive through on our way to Canada. The hotel was clean but a bit rough around the edges. The rooms were cleanish. Your shoes stuck to the floor in the bathroom (staff is using dirty mop). They tried to update the bathrooms but the room where the... More 

Helpful?
Thank Two4mans
General M, Manager at Crowne Plaza Hotel, responded to this review

Two4mans Thank you for taking the time to let us know about your recent stay with us in Syracuse, We love hearing from our guests, and receiving feedback on what we need to do to improve our property, as well as what we are doing right. I was excited to hear that you were able to relax and enjoy Redfield's... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
The Crowne Plaza Syracuse is located in the heart of Downtown and easily accessible from the NYS Thruway and Interstate 81. The Hotel caters to not only leisure guests but also to group and business traveler. Guests enjoy attentive service, newly appointed guest rooms and inspired dining at Redfield's Restaurant. Covered parking, free high speed internet, daily newspapers, in-room coffee, in-room safes, shuttle services, and a Fitness Center are just some of the amenities that guests can expect. Crowne Plaza Syracuse features 12,500 square feet of meeting and event space and banquet halls including a Conference Center which accommodates up to 200 people. And for those extra special occasions, our 20th Floor Ballroom features spectacular panoramic views of the Syracuse skyline. For the business traveler, we offer ready access to companies; as well as to Healthcare facilities in the Syracuse area. For those in Syracuse for leisure, the excitement of the Syracuse Orange and the Carrier Dome, Syracuse Crunch AHL Hockey, Syracuse Stage, the Syracuse Symphony Orchestra, the New York State Fair and so much more are within minutes from the hotel. ... more   less 

Additional Information about Crowne Plaza Hotel

Address: 701 E Genesee St, Syracuse, NY 13210-1505
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $165 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel 3.5*
Number of rooms: 279
Reservation Options:
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Also Known As:
Renaissance Syracuse
Syracuse Renaissance
Hotel Style:
#11 Business Hotel in Syracuse
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