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The Genesee Grande Hotel

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The Genesee Grande Hotel
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383 Reviews from our TripAdvisor Community

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Showing 380: English reviews
Rosseau, Ontario
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 25, 2012

This place was a stopover on a long journey and was on the pricey side, but after having stayed there I would definitely say it was money well spent. The room was large, clean and bright, the service was super friendly; even people we passed in the hall had a smile and a hello. The fitness centre was a great... More 

Helpful?
Thank paulabanks
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Paulabanks, We are excited that you found our hotel while on your long journey. We are especially proud that your experience was enjoyable while passing through Syracuse. It is our priority and pleasure to provide a welcoming and comfortable service to all of our guests. We hope to see you again next time your travels bring you to Syracuse.... More 

new york, ny
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed April 24, 2012

This is a hotel that has gone through various transformations over the years, but the one constant has been the superior service. The Genesee Grand is not a new hotel. The years of wear make it a 3 to 3.5 star hotel - but I’ll give it 4 stars due to the superior service. On a recent stay in March... More 

Helpful?
1 Thank robsyr
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Robsyr, We would like to thank you for being our guest. We strive for 100% guest satisfaction and take great pride in making sure each one of our guests enjoy a “Grande” experience. Please know that Esra and Lori appreciate that their work ethic is recognized and appreciated. We are excited to welcome you again on your next visit... More 

Topeka
Level Contributor
3 reviews
5 of 5 stars Reviewed April 23, 2012

I've stayed at the Genesee the last four times I've visited my daughter at Syracuse University. I've found the accommodations perfect for my needs--very clean, friendly and efficient staff, good restaurant/bar. The beds are comfortable. I've only stayed in the "old" 6-floor building side; it has the feel of an old European hotel and is well kept--carpets are clean and... More 

Helpful?
Thank 6experiencedtraveler
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear 6experiencedtraveler, We are pleased to hear we exceeded your expectations. Thank you for your review and we look forward to seeing you next time you are visiting your daughter. Best Regards, Genesee Grande Hotel Staff & Management More 

Baltimore, Maryland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed April 23, 2012

Very clean hotel, friendly staff. Location is perfect.

Helpful?
Thank Nikol1994
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Nikol1994, Thank you for your kind review, we look forward to seeing you next time you are in the area. Best Regards, Genesee Grande Hotel Staff & Management More 

Ohio
Level Contributor
72 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
3 of 5 stars Reviewed April 23, 2012

Pros: Elegantly appointed hotel Decent price Good stay Aveda products Cons: Bed lacked a duvet cover SD signal for HDTV, only the local over-the-air in HD Guest room had a cracked sink countertop with a bad fix. Towels had something odd on them, like a sticker Room temp set to 79 .25Mbps down/.08Mbps up  Parking lot fills up quick... More 

Helpful?
Thank IntegrityTravel
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear IntegrityTravel, Thank you for your contributions on TripAdvisor. Your concerns have been passed on to the appropriate department managers to insure all details can be addressed quickly and efficiently. We are happy to hear that you enjoyed our selection of products and the hospitality of our staff. We take pride in assuring that our guests are consistently provided with... More 

Toronto, Canada
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 11, 2012

We stayed here one night on our way to New York City from Toronto. Arrived late, around 10pm and within less than 5 minutes we were checked in and on our way to our room. The from desk saw that we are with a child (2 years old) and without asking gave us a room with 2 beds so our... More 

Helpful?
Thank Verbat
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Verbat, Thank you so much for your kind comments on Tripadvisor. We are pleased to hear you enjoyed your stay with us and our staff was attentive to your needs. We look forward to seeing you in the near future. Best Regards, Genesee Grande Hotel Staff & Management More 

Philadelphia, Pennsylvania
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed April 1, 2012

Very nice hotel - staff is really nice and courteous. One of the waitresses gave us lots of good tips about going to Armory Square. The hotel restaurant is quite good and reasonably priced. The room was very clean, and we were given an upgrade, despite making our reservation through a discounted site.

Helpful?
Thank 60795Traveler
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear 60795Traveler, We thank you for your wonderful comments about the hotel and the staff. Your review has been shared with all of our staff to enjoy and we look forward to your next visit. Sincerely, Genesee Grande Hotel Staff & Management More 

Seattle, Washington
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed March 31, 2012

Bait and switch. Don't stay here. I reserved a room with two beds the day before my visit but upon check-in I was told that the reservation agent said I hadn't been promised two beds and that if I wanted a larger room with two beds it would be an extra $50 plus tax. It was late, my family was... More 

Helpful?
1 Thank westcoastguy77
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear Westcoastguy77, We thank you for taking time to review your visit to our hotel, we apologize for any miscommunication you may have received when purchasing your guest room via Priceline. After reviewing your reservation, we found that you had made your reservation via this site which unfortunately does not guarantee a specific room type for the rate that was... More 

New York City, New York
Level Contributor
73 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed March 31, 2012

Got a very nice rate on this hotel through Priceline. We've stayed in several Syracuse hotels over the years while visiting our daughter in college, and I would have to agree with a review from another site that if it were not for the University (or the adjoining medical center), Syracuse would scarcely have a reason to exist! And, indeed,... More 

Helpful?
Thank PDCE-85
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear PDCE-85, Thank you for your contribution and kind review on Tripadvisor. We are glad to hear you enjoyed your stay with us and we look forward to your next visit. Best Regards, Genesee Grande Hotel Staff & Management. More 

Connecticut
Level Contributor
140 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed March 4, 2012

Stayed in the 'Cuse for 4 days. Genesee is a nice boutique hotel. It has the personal touch and even a live person calls for your wake-up call. I was picked up @ the airport by a Cadillac. Nice touch. Checking in was easy. One of the best parts about the rooms are the beds and pillows. Very soft and... More 

Helpful?
Thank rodioCT
ParkviewManagement, Manager at The Genesee Grande Hotel, responded to this review

Dear rodioCT, Thank you so much for your time and wonderful feedback. We are thrilled to hear you had a great experience with us and excited to see you next time you are in the area. Sincerely, Genesee Grande Hotel Staff & Management More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge

Additional Information about The Genesee Grande Hotel

Address: 1060 E Genesee St, Syracuse, NY 13210
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $159 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Genesee Grande Hotel 3.5*
Number of rooms: 159
Reservation Options:
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Also Known As:
Golden Tulip Syracuse
Genesee Grande Hotel
Hotel Style:
#7 Business Hotel in Syracuse
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