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On our recent trip back to Canada from Florida, we spent one night at this older hotel. We like to use hotel coupons and the choice in Syracuse is not extensive, unlike other cities on the I81 Corridor. So we ended up selecting this hotel...More
3 Thank ohnrn
Response from IHGService, Guest Relations Manager at Holiday Inn Express Syracuse AirportResponded April 27, 2017
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in...More
One night park and fly, this hotel is very close to the airport, and the shuttle runs every 15 minutes. We stayed here one night before our early morning flight out, but I didn't get much sleep. It was a Friday night, and trying to...More
1 Thank Sabre4
Response from ConradAS, General Manager at Holiday Inn Express Syracuse AirportResponded March 29, 2017
Thank you for choosing the Holiday Inn Express Syracuse Airport. Our park, stay and go package is very popular as it offer convenience to travelers. We apologize for the banging doors. Next time you stay request the third floor as there is no one above...More
We've been staying at this hotel for about 5 years for business.
The hotel is consistently clean, rooms well appointed and comfortable. Staff is efficient and friendly.
In our most recent visit a nor'easter hit the area. I was so impressed with the staff. In-spite...More
My family of three stayed here one night prior to an early morning flight. The front desk person was very nice and our room was very clean. Our issues begin with the bathroom faucet. It was cheap and/or broken. We could barely turn it on....More
1 Thank traybird
Response from IHGService, Guest Relations Manager at Holiday Inn Express Syracuse AirportResponded February 23, 2017
Thanks for sharing feedback, it's good to hear from you. While I am pleased to see your satisfactory rating for our property, I regret that the bathroom's faucet and room temperature have negatively affected your overall experience. On behalf of the team, I'm...More
I recently stayed at the Syracuse Airport Holiday Inn prior to flying down to Florida. The hotel offered a stay and park deal at a very reasonable price. So I decided to drive down a day early and take advantage of that deal instead of...More
Response from ConradAS | Property representative |
The airport shuttle begins at 4am. There is very little that is open at the airport that early in the morning. We are only 5 minutes from the airport so if you taker the 4am shuttle you are there at 4:05