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Holiday Inn Express Syracuse Airport

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Holiday Inn Express Syracuse Airport
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201 Reviews from our TripAdvisor Community

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Showing 199: English reviews
Missouri
Level Contributor
317 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is a bit of a drive from the airport but ok to stay before or after a flight. Our room had two very firm queen beds, a flat screen TV, desk, closet, and bathroom that was on the small side. We were on the first floor and so heard people outside our room who were hanging around smoking... More 

Helpful?
Thank Craig D
Ottawa, Canada
Level Contributor
65 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 21, 2016

There is nothing spectacularly good or bad about this hotel. It is a nondescript airport hotel that could be just about anywhere in North America. The rooms are clean and have some important amenities such as a refrigerator and a microwave. The breakfast is probably better than you might generally expect. However, the hotel is starting to show some wear... More 

Helpful?
Thank BlackBear1959
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear BlackBear1959, Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the cleanliness and amenities of our rooms. However, I was concerned to see that you were not impressed with the general condition of our hotel specifically with our hallway carpet, fitness center equipment, and... More 

Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 21, 2016

We stopped here as a halfway point on a family trip from Ohio and Boston, and there's not too much to say about it. It was close to the highway and easy to find. We had to wait for check-in because there was a Phish concert going on nearby (and there was a very unhappy hippie in the lobby also... More 

Helpful?
Thank Chris C
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Chris C, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. It is good to know that you approve of the cleanliness level of our rooms and customer service delivered. Thank you for... More 

Central Florida, Florida
Level Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed July 17, 2016

Extremely mediocre Holiday Inn Express. I've generally had really good experiences with this chain, but not at this location. Rooms don't look like they've been remodeled in quite some time -- you know, dated wallpaper, carpet, wall hangings, etc. And when I stayed there, the clerk at check-in was extremely apathetic - ignored me at first, then asked my name... More 

Helpful?
Thank Glen A
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Glen A, Thank you for taking the time to review our hotel. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We would like to apologize for any challenges that transpired during your stay particularly with the service issues you encountered and the condition of the... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 15, 2016 via mobile

The Holiday Inn Express at Syracuse Airport was clean and comfortable. Good hearty breakfast buffet included. Easy to schedule free shuttle to/from airport. Nice helpful staff. Reasonably priced. Discounts for extended stays. Ask at check-in for discount for skipping daily maid service. Across street from gasoline station to fill your rental car tank quickly.

Helpful?
Thank PKIConsulting
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear PKIConsulting, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and... More 

Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed July 11, 2016 via mobile

We arrived just before 5pm (2 hours after check-in began) and were told they didn't have a clean room for us. We had to wait in the lobby for 25 minutes before we could check in. Very annoying after a long day of travel. The walls and ceiling are paper thin. We heard every word our side neighbors said (everything... More 

Helpful?
Thank Saturate
IHGService, Guest Relations Manager at Holiday Inn Express Syracuse Airport, responded to this review

Dear Saturate, We appreciate you taking the time to comment about your recent stay at our hotel. We are pleased to read that you have regarded our hotel location to be convenient from the highway, breakfast to be good, rooms to be clean and WiFi working. However, it is unfortunate that issues with the noise from our other guests prevented... More 

Metro Minneapolis-Saint Paul, Minnesota
Level Contributor
129 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed July 7, 2016

Stayed here for 1 night on business. Close to airport, room was clean and in good condition, breakfast was good as well being standard HIE fare. No complaints. Several good restaurants in the area for dinner/lunch.

Helpful?
Thank MSP-Mike
York, PA
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 6, 2016

This hotel is clean, comfortable and close to the airport. We also had a great meal at the Clam Bar, which is 5 minutes away. Good choice! Staff is friendly and the Keurig in the room makes good coffee!

Helpful?
Thank carlheir
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 19, 2016 via mobile

On our way home to Ontario from a trip to Maine and New Hampshire we spent our last night before the border at this hotel. We've been coming there since it opened in 2009. It was a clean, comfortable space to relax and get a good night's sleep. Unfortunately, the quality of rooms has steadily gone downhill. Hallway carpets -... More 

Helpful?
Thank Lilley1914
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your comments concerning the hotel and for your loyalty. We always like to hear from our guests that have stayed with us for many years. We recently received some new pillows so that we can replace the pillows that are not correct. Additionally all the hallway carpets were cleaned and the blue blankets are being removed all... More 

Fernandina Beach, Florida
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 12, 2016

Stayed there for a couple nights on a business trip. Its what you would expect from a holiday Inn Express. Nothing special but nothing wrong. It was clean. Lot of space for eating and the lobby. Workout area was lacking.

Helpful?
Thank Nicholas R
ConradAS, General Manager at Holiday Inn Express Syracuse Airport, responded to this review

Thank you for your comments regarding your recent stay. It is nice to know that we were able to meet your expectations. We would certainly like to exceed your expectations rather than just meet them. We have reviewing our fitness center and looking for improvements. We expect to some upgrades to the area completed by the end of the year.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
New Syracuse airport hotel offers comfort and convenience. Indulge yourself by staying at the new Holiday Inn Express Hotel & Suites Syracuse near the Syracuse Hancock International Airport (SYR). Our convenient hotel is located right at the entrance of the airport to accommodate your travel needs. Families will love staying at our hotel in Syracuse, New York, situated near the intersection of Col. Eileen Collins Blvd. and South Bay Road. This location offers fast access to many local attractions including the Carousel Center Mall, the Museum of Science and Technology and the Landmark Theatre. Other nearby attractions include the Rosamond Gifford Zoo, Syracuse University, Oneida Lake, Iron-Girl Triathlon and historic Armory Square. Business travelers appreciate the accommodations provided at our Syracuse Airport hotel. Located at the entrance to the airport, this hotel also provides close proximity to local companies such as Lockheed Martin, Syracuse Research Corporation, Cooper Crouse-Hinds and Anheuser-Busch, Inc. In addition, we provide meeting space for up to 15 people as well as business services, which include a fax machine, copier, printer and free high-speed, wireless Internet access. While staying at our Syracuse hotel, enjoy our choice amenities that include an indoor pool, a fitness center and our complimentary hot breakfast bar. Book your reservations now to get our great hotel deals and rates. ... more   less 

Additional Information about Holiday Inn Express Syracuse Airport

Address: 5418 S Bay Rd, Syracuse, NY 13212-3801
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $128 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Syracuse Airport 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Express Syracuse Airport Hotel Syracuse
Holiday Inn Syracuse
Syracuse Holiday Inn
Hotel Style:
#9 Business Hotel in Syracuse
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