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Residence Inn Syracuse Downtown at Armory Square

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Residence Inn Syracuse Downtown at Armory Square
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116 Reviews from our TripAdvisor Community

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Showing 114: English reviews
Boston, Massachusetts
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

I regularly stay at 5 star hotels and this hotel, despite being lower rated is on par! Clean, new, great location, well maintained, great amenities, excellent service. Dawn on the front desk is a star. Friendly and helpful from the first call we made to verify our room configuration. We booked a 2 bedroom suite which has a separate living... More 

Helpful?
Thank traveller10185
Highland Mills, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

right in the heart of Armory square - walk to the best restaurants, pubs, night time entertainment. Hotel is beautiful with a great staff. Will go back on a regular basis. One of the best hotels I've stayed at in some time.

Review collected in partnership with this hotel

Helpful?
Thank Doug O
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Doug, Thank you for taking the time to share your thoughts with us. Our staff works very hard to keep our hotel great, and we are glad that it is not going unnoticed. We hope you stay with us again soon! More 

philadelphia, pa
Level Contributor
48 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

2nd Review We wrote a review with this property first opened. It WAS our favorite stay in Downtown Syracuse, however, our last visit left a lot to be desired. The rooms are quickly taking a beating, which is a disappointment. On our second day there, the cleaning staff took $25 cash from the nightstand. It was my 7-year old son's... More 

Helpful?
Thank carriej11
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Carriej11, I do apologize for the misunderstanding regarding money left on a desk. Our cleaning staff works very hard to respect people's private items and to maintain room cleanliness. Some guests do choose to tip them on a daily basis and, as I am sure you can imagine, tips can vary from no tip to very generous tips. Given that... More 

Syracuse, New York
1 review
3 of 5 stars Reviewed July 14, 2016

I have been staying at this Hotel going on 4 months, you would think that when they smash my truck into a wall they would do all the running around to get it fixed but NO, I have to take time out of my VERY busy schedule to get an estimate to fix it. Why am I doing all the... More 

Helpful?
Thank nlubinsky22
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

nlubinsky22, Thank you for your comments about our hotel. I am sorry to hear about your truck. Please message me at mccarthy@marriottsarmorysquare.com so I may assist in this process to make it as smooth as possible for you. More 

Boston, MA
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed July 13, 2016 via mobile

I saw the previous notes about Internet. Luckily we have data plans that make up for that. Also, the desk folks were very nice and gave us points for our inconvenience. But really, Internet is like running water - and essential. That said, they had great food at the managers reception and nice wines (!). This was a huge plus.... More 

Helpful?
Thank jmemmc2
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Jmemmc2, Thank you for your review! We are happy that you were able to enjoy our Manager's Reception, and hope you were able to enjoy the complimentary breakfast as well. We have also been frustrated with the internet, and are happy to report that we currently have a tech from our ISP on premises upgrading all of our devices! Should... More 

New Jersey
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 12, 2016

Typical Residence inn if you need a 1 BR with sofa bed. Newer, clean, convenient location - walking distance to dining and quick highway on/off. Good for couples, families, business. Valet parking is shared with Courtyard but that is fine. I thought the front staff could've had more information about restaurants and driving directions or at least have a printout... More 

Helpful?
Thank trustmyreview2016
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Trusmyreview, Thank you for sharing your thoughts regarding your stay. I do apologize about having to ask for a wifi code, as no code should be needed to access the internet. I will have my Engineering team look into why this was required from you. I hope you were able to enjoy the complimentary breakfast buffet, in addition to the... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2016 via mobile

A convenient location to everything in the Syracuse area. It's a basic hotel w/ a relatively good size hotel gym. It's convenient to walk to restaurants for lunch & dinner....especially our favorite, Pastabilities. If you want to stay in you can walk to the Courtyard by Marriott (that's attached) to eat at their Bistro.

Helpful?
Thank Denise H
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Denise, Thank you for your feedback regarding your recent stay. We are so glad you were able to enjoy our Bistro and the many nearby bars and restaurants. We hope to see you again soon, and we will be more than happy to provide many recommendations so you can try something new! More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 31, 2016 via mobile

While the room itself is comfortable, the wifi is non-existent. The staff is kind and apologetic, saying the wifi has been unreliable for a month, and they keep being reassured it is fixed, yet fails guests again. We are in town for a corporate relocation house hunting trip, under tight timelines, and the inability to get laptops and iPads online... More 

Helpful?
Thank Mjv5
HotelGuestService, General Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Please accept my apology that our WiFi service was unreliable during your stay. I share your frustration as I undertand this is very important to our guests. I would welcome the chance to speak with you directly to try to redeem ourselves and offer you a proper welcome to our wonderful city. Please email me your contact information and I... More 

Jericho, New York
2 reviews
5 of 5 stars Reviewed May 20, 2016

Staff were courteous, helpful, friendly. Facilities clean, well maintained. The hotel is centrally located. Many pubs and restaurants in the immediate area. The area immediately near to the hotel was clean and cared for, as well as for blocks around.

Helpful?
Thank lrped
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

lrped, Thank you for sharing your thoughts about our hotel. I am glad you were able to enjoy our centrally located property! We also enjoy the many delicious restaurants around. Many of them have been featured on the Food Network! We do hope you will visit us again soon, and we look forward to helping you discover all Syracuse has... More 

Syracuse, NY
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 28, 2016

We just checked out today after spending a full month at the Residence Inn in Downtown Syracuse. We live in Syracuse and had a house fire on March 31, 2016. I choose this property due to its proximity to my own home and kids' school, and because I have been pleased to see the Marriott increasing their presence in Downtown... More 

Helpful?
Thank andtherest
Sarah M, Manager at Residence Inn Syracuse Downtown at Armory Square, responded to this review

Andtherest, Thank you for your kind review of our hotel. It was a pleasure having you here, and we wish it was under better circumstances. I will definitely pass on all of your comments to my staff, and I am proud that they were able to provide you with such memorable service. We will very much miss seeing you, your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The Residence Inn Armory Square offers 1 & 2 bedroom suites in the heart of downtown Syracuse. Free hot breakfast, indoor pool & our expanded fitness center allow you to stay on top of your daily routine. Valet parking, flexible meeting space, on-site Bar, outdoor seating & patio area and set us apart from other Syracuse hotels. Free Wi-Fi and Marriott’s interactive GoBoardTM keep you connected. ... more   less 

Additional Information about Residence Inn Syracuse Downtown at Armory Square

Address: 300 W Fayette St, Syracuse, NY 13202-1202
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $200 - $375 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Syracuse Downtown at Armory Square 3*
Number of rooms: 78
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