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Candlewood Suites Syracuse Airport

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5414 South Bay Road, Town of Salina, Syracuse, NY 13212
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229 Reviews from our TripAdvisor Community

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Showing 226: English reviews
Delaware
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 29, 2014

We were visiting family north of Syracuse and had a hard time finding a hotel due to the students returning to school and also the State Fair. Candlewood was one of the last hotels I called. They had some rooms available so we booked and we were so glad we did. The staff were super friendly and the room was... More 

Helpful?
1 Thank delawaremir
Allentown, Pennsylvania
2 reviews
3 of 5 stars Reviewed August 21, 2014

Though the personal staff during the nighttime shift was extremely abrasive, the staff during the day was very friendly and accommodating. Meeting all the requests I had and also answering questions about the area. Overall a decent place to stay.

Helpful?
Thank nlentz1228
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear nlentz1228, Thank you for taking the time to review our hotel. I am sorry that you found the PM desk staff to be abrasive. I have shared your comments with them and will use them as a training tool. We are glad you enjoyed your stay otherwise and hope to see you again in the future. Edward Buczek General... More 

Watertown, New York
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed August 17, 2014

Our one night say at the Candlewood Suites was a pleasant one. The room was clean (for the most part) and neat. Housekeeping could have taken a bit more attention to detail. The desk staff was helpful, easy access location and parking was convenient

Helpful?
Thank speechteach13626
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Speechteach13626, Thank You for reviewing our hotel. I have shared your comments with the Housekeeping Team and hope to use them as a training tool to help them to remember the small details. We look forward to having you as our guest in the future. Edward Buczek General Manager More 

Harker Heights, Texas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 14, 2014

I had two main issues with this hotel. 1) It was not clean. Every time I turned the lights on, there were roaches running everywhere. 2) The Operations Manager, Megan A. Campbell, was the person who manned the front desk from the time we checked in until about 3-4 hours later. She was rude. She did not even glance at... More 

Helpful?
1 Thank Eric F
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Eric F, Me and my team would like to apologize for the service that you were given during your stay. I have shared your comments with the appropriate employees. Since we are in the hospitality industry, customer service is one of our main priorities and I am sorry that you felt it was lacking. As you can see by... More 

Providence, Rhode Island
Level Contributor
289 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed August 7, 2014

We stayed at this hotel because we had a very early flight the next morning. It is an all suite hotel with kitchen and separate bedroom, way more than we needed for a quick one night stay. The place could use updating and the linens weren't great, but the towels we excellent, fluffy new and bright white.

Helpful?
Thank panama2000
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Panama2000, We appreciate your feedback about our hotel. We have started doing some upgrades to the hotel starting with new bedding packages, soft seating and a new lobby area. We would love for you to come back in the future to see what other updates we will be doing soon. Edward Buczek General Manager More 

Syracuse, New York
1 review
5 of 5 stars Reviewed July 31, 2014

We have been staying here for 5 years during the summer months. The staff is always wonderful and the rooms are nicely equipped for long term stays. The Candlewood Cupboard has a great selection of snacks for those nights we dont feel like cooking. We will be back again soon !

Helpful?
Thank 365Tom_J
seattle
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 17, 2014

Taking the last flight out of Syracuse to Seattle and it's cancelled! BLAH! We were seeking a room and came across the Candlewood as it is a two minute drive from the airport. The gal at the front desk was super nice and helpful. We commented, off the cuff, that our flight was cancelled and she piped up with "Oh!... More 

Helpful?
1 Thank schmotz
New Delhi
Level Contributor
244 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed June 3, 2014

Nice clean property close to the airport. No breakfast served. But very close to diners . There is also a well stocked gas station across the road . Stay away from room number 110 as it is next to the hotel laundry. Which can be very noisy

Helpful?
Thank Mohitoswal
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Mohitoswal, Thank you for taking the time to review your recent stay with us. We are glad to hear that you found our hotel clean and located in a great area with plenty of food options around us. As we are a busy hotel the lobby area can sometimes get loud during peak check in times. We wish you... More 

Bay of Quinte, Canada
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 28, 2014

We recently stayed at Candlewood Suites as we had an early morning plane to catch our of Syracuse Airport. I had stayed there several years before and the shuttle was very convenient. Unfortunately, the property has become very tired since then and they no longer offer the park and fly service they did previously. Some viewers noted refurbished rooms, but... More 

Helpful?
Thank lakeside100
Edward B, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Lakside100, Thank you for taking the time to review our hotel. I wanted to let you know that we DO have a park and fly package that can be booked directly with the hotel. We currently do no offer this rate bookable online as we need to keep a close eye on how much long term parking we allow... More 

ny
Level Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed May 26, 2014

Ok - I'm going to begin by saying we had a bit of an unpleasant experience which was then rectified very quickly and very efficiently. We stayed at this hotel for two nights when we went to pick up my son from college. We got to the hotel on the first night after 11pm and I was extremely tired. We... More 

Helpful?
2 Thank 101seasonedtraveler
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 South Bay Road, Town of Salina, Syracuse, NY 13212
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $101 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Candlewood Suites Syracuse Airport 2*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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