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Candlewood Suites Syracuse Airport

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Candlewood Suites Syracuse Airport
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238 Reviews from our TripAdvisor Community

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Showing 235: English reviews
Delaware
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We always stay at this hotel when visiting family in the Syracuse area. The Ritz it's not, but we have found it clean, comfortable and with friendly staff. We like the kitchenette so we can enjoy a leisurely breakfast, or a simple snack at night. It's convenient location off I-81 has many restaurants and shops nearby. It also offers a... More 

Helpful?
Thank delawaremir
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

delawaremir, It is great to hear the you ALWAYS stay with us when you are in the area! Your loyalty makes our team feel very rewarded knowing there hard work pays off! Seeing that we have a terrific friendly team who helps keep everything clean and comfortable for you is our mission! We look forward to seeing you soon on... More 

Corpus Christi, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is in a great location to the airport. It looks like an older hotel on the inside, and was kind of dirty. The curtains in our room had stains on them, and I don't want to know what they were. There were some very interesting people checking in when we checked in as well. The staff was nice,... More 

Helpful?
Thank Alicia B
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Alicia B, We appreciate you taking the time to review our hotel. We hope you will stop in and give us another try as we are doing some major renovations right now including all new flooring in our guest rooms and public spaces and updating those curtains as you suggested above! I am glad to hear your stay was comfortable... More 

Bayside, Texas
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel since it was closer to the airport and we had an early flight. The beds were comfortable and the staff were kind, but the room was a bit dated and slightly reminiscent of something you'd see out of a not-so-great movie, with questionable stains found on the curtains. It was good enough for what we needed,... More 

Helpful?
Thank Emilee A
ON, Canada
Level Contributor
219 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We fully enjoyed our three night stay at Candlewood. Upon checking in, the service was great with lots of advice and knowledgeable answers. The building is a bit dated but that did not distract from our stay. The bed was comfortable. The kitchen was well stocked with everything we needed to prepare our meals. The washroom was large, clean and... More 

Helpful?
Thank Gwen S
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gwen S, Weekend get aways are always nice! I am so happy to hear you thoroughly enjoyed your stay with us. We look forward to having you back and keep your eyes open for some of our new updates to the hotel! Thank you for taking the time to review our "home away from home"! More 

Montreal, Canada
Level Contributor
190 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This is a decent hotel at a good price point. The hotel is a bit dated but it is still well maintained and very clean. However, upon entering the room on the third floor, we get strong smell. I am not sure if it is mold, but the smell stays pretty much during the whole night. Otherwise the room itself... More 

Helpful?
Thank Alexoz02
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Alexoz02, I am happy to hear you enjoyed your clean spacious accommodations during your visit with us. I apologize for the smell you noticed in your suite. As an extended stay property with full kitchens in the rooms, we try our hardest to get the cooking smells out prior to a new guest checking in but sometimes all we can... More 

Niagara Falls, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I fully enjoyed ourselves at Candlewood.....Marissa informed us of everything that was included in our room and stay. She was very helpful on the questions that we had asked and offered to help us in any way she could .....then there was Corey , a very nice and helpful driver, drove us to the mall and back,... More 

Helpful?
Thank lbarto2323
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Lbarto2323, What an over the top review!! Marissa and Corey are great members of our team and it is wonderful to hear you rave about them! Making sure our guests have a memorable and enjoyable stay is our top priority! Stay tuned for our upcoming hotel upgrades and come back soon to check us out! We look forward to you... More 

US
Level Contributor
84 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got bumped from Delta due to weather in NYC. We did not waste our time trying to connect all night via other routes. We recharged at Candlewood, went to the local new mall, took in dinner & movie shuttled via Candlewood. Slept well at Candlewood, grabbed a warm breakfast and were shuttled to the airport. Excellent service Candlewood. Thanks... More 

Helpful?
Thank Taoze
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Taoze, Sorry to hear that you were stuck here unexpectedly! However, your review says it all about our "home away from home" atmosphere we strive for! Happy to hear that you were able to recharge comfortably and our accommodations were enjoyable. If your ever back in the Syracuse area, we would love to have you visit us again! Thanking for... More 

Binghamton, New York
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 15, 2016

The rooms sre not really a suite. About the size of your adverage room butvwith a very small kitchenette smooshed in. The room felt a bit cramped. I expected more space. The room suited our purposes but in the end itvwas small and the decorand fixtures felt rundown.

Helpful?
Thank zephyr775
IHGService, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear zephyr775, Thank you so much for your review of our hotel. We are pleased you had a comfortable stay. However, we are sorry you were not satisfied with the size of your room and the decor and fixtures fell short of your expectations. We take all comments into consideration and welcome any opportunity to improve. If there is anything... More 

Oslo, Norway
2 reviews
5 of 5 stars Reviewed July 27, 2016

I've visited Candlewood Suites Syracuse Airport for the second time and just like before, everything was spot on. Great, helpful staff, fantastic and spacious rooms with anything you may possibly need! It couldn't have been better.

Helpful?
Thank PinstripingRichie
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Richie, It was such a pleasure to have you and your wife visit us again this year espically from so far away!! Thank you so much for taking a moment to leave us a review! We really appreciate your feed back and I look forward to seeing you both again next Syracuse Nationals!!! Take care! Meg More 

Chesterfield, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 21, 2016

We are involved with a group of automotive,and sign, artist from all over the world that meet at different shows for different Charities and we stay at the Candlewood suites when available, they always take good care of us and especially at the Candlewood in syracuse by the airport. The rooms are clean staff is always helpful and a shuttle... More 

Helpful?
Thank Karen K
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Karen, What a pleasure it was! I am so happy to see you share all these wonderful comments. I had such a great time myself that weekend with the whole crew and the cookout! I look forward to seeing you next year! Thanks again for taking the time to leave us such a nice review! Meg More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $100 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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