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Candlewood Suites Syracuse Airport

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#13 of 31 Hotels in Syracuse
Certificate of Excellence
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Candlewood Suites Syracuse Airport
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244 Reviews from our TripAdvisor Community

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Showing 241: English reviews
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Reviewed 5 days ago NEWvia mobile

Unfortunately, when we called to get information about the hotel BEFORE we booked the hotel, we were told there was a pool. So we went ahead and booked with booking.com. As we arrived to the hotel, we checked in early, so that we were able to make room in our vehicle for our children (3 year olds) before spending the...

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Helpful?
Thank JSimons24
Ottawa, Canada
Reviewed December 19, 2016

We quite often stay at this hotel when visiting Syracuse. We love having the kitchenette when staying for a couple of days. They always have a free bag of microwave popcorn in the room. Great location, minutes from the airport and Destiny USA mall. They have a free Airport shuttle. Minutes from state thruway to head to Waterloo Outlets about...

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1Thank Roger C
Gananoque, Canada
Reviewed December 12, 2016

Stayed Dec 9th and 10th to attend SU basketball game. Stayed in room 307. This was one of the rooms that had been redone. New furniture, carpet etc. Did a great job freshening up the room. Once again Nancy and Megan make your stay like you are staying in your own home. Friendly and always trying to make your stay...

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1Thank BlakeRichardson
Rowland Heights, California
Reviewed December 1, 2016

We were placed at the Candlewood by American Airlines due to some faulty mechanical issues with our plane. This is your basic motel near the airport. The room is old (very freshly painted as you can smell the paint all over the property) and it has no food services. The good: only 5 minutes to the airport, the staff is...

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Helpful?
Thank BigFishDiveClub
IHGService, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear BigFishDiveClub, Thank you for your feedback regarding your stay at Candlewood Suites Syracuse Arpt North Syracuse, NY. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and for finding our location to be convenient. However, we’re sorry we fell below your expectation regarding the...

Cleveland, Ohio
Reviewed November 15, 2016

Pleasantly surprised. Very clean quiet studio on the first floor with easy access to a nice pet area nearby. A good value. On arrival we received a Personalized Hershey Bar and two bottles of water .The studio unit included a full sized fridge, a stove , coffee maker, plates , silverware and toaster among other necessities for an extended stay....

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Thank Susan M
Northern NJ
Reviewed October 4, 2016

Adequate lodging, clean, but a tad outdated. Room was a bit musty, smelled like it had been freshly painted. It got the job done for a quick overnight stay. Comfy bed and pillows. A bit pricy for what it offers.

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Helpful?
Thank SammySeal
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

SammySeal, Thank you so much for taking the time to review us on Trip Advisor. We look forward to having you return and enjoy our updated rooms! Thank you,

Delaware
Reviewed September 19, 2016

We always stay at this hotel when visiting family in the Syracuse area. The Ritz it's not, but we have found it clean, comfortable and with friendly staff. We like the kitchenette so we can enjoy a leisurely breakfast, or a simple snack at night. It's convenient location off I-81 has many restaurants and shops nearby. It also offers a...

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Thank delawaremir
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

delawaremir, It is great to hear the you ALWAYS stay with us when you are in the area! Your loyalty makes our team feel very rewarded knowing there hard work pays off! Seeing that we have a terrific friendly team who helps keep everything clean and comfortable for you is our mission! We look forward to seeing you soon on...

Corpus Christi, Texas
Reviewed September 17, 2016

The hotel is in a great location to the airport. It looks like an older hotel on the inside, and was kind of dirty. The curtains in our room had stains on them, and I don't want to know what they were. There were some very interesting people checking in when we checked in as well. The staff was nice,...

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Helpful?
Thank Alicia B
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Alicia B, We appreciate you taking the time to review our hotel. We hope you will stop in and give us another try as we are doing some major renovations right now including all new flooring in our guest rooms and public spaces and updating those curtains as you suggested above! I am glad to hear your stay was comfortable...

Bayside, Texas
Reviewed September 15, 2016

We chose this hotel since it was closer to the airport and we had an early flight. The beds were comfortable and the staff were kind, but the room was a bit dated and slightly reminiscent of something you'd see out of a not-so-great movie, with questionable stains found on the curtains. It was good enough for what we needed,...

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Helpful?
1Thank Emilee A
IHGService, Guest Relations Manager at Candlewood Suites Syracuse Airport, responded to this review

Dear Emilee A, Thank you for staying at the hotel and for writing a review. I am delighted that you liked the hotel's convenient proximity to the airport. I appreciate your positive feedback about our wonderful staff and comfortable beds. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel...

ON, Canada
Reviewed September 8, 2016

We fully enjoyed our three night stay at Candlewood. Upon checking in, the service was great with lots of advice and knowledgeable answers. The building is a bit dated but that did not distract from our stay. The bed was comfortable. The kitchen was well stocked with everything we needed to prepare our meals. The washroom was large, clean and...

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Helpful?
1Thank Gwen S
Megan C, General Manager at Candlewood Suites Syracuse Airport, responded to this review

Gwen S, Weekend get aways are always nice! I am so happy to hear you thoroughly enjoyed your stay with us. We look forward to having you back and keep your eyes open for some of our new updates to the hotel! Thank you for taking the time to review our "home away from home"!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Come and experience our Comforts of Home Bedding Collection. We are the closest hotel to the airport. This quiet gorgeous hotel is not only neighboring Hancock International Airport (SYR), but also offers easy access to I-81 and I-90, which gives you convenient access to all of Syracuse including Syracuse University, The Carrier Dome, The New York State Fairgrounds, Carousel Center-DestiNY USA, The OnCenter, and much more.Candlewood Suites-Syracuse Airport offers 124 spacious suites with amenities including full kitchens, DVD players, and free high-speed Internet. The Candlewood Suites hotel features a large and well equipped fitness center, free guest laundry, as well as the Candlewood Cupboard. Candlewood Suites-Syracuse Airport also gives you a variety of restaurants within walking distance of the hotel as well as access to our complimentary Airport Shuttle providing transportation to the airport or any of the immediate area restaurants. Pets are welcome with a fee.Current vaccination record must be shown, and pet policy must be signed at check-in. Typically room cleaning once checked in, is provided once every 7 days. Visit with our friendly Guest Service Representatives for information on Syracuse anytime as our Front Desk is open 24 hours day. ... more   less 

Additional Information about Candlewood Suites Syracuse Airport

Address: 5414 S Bay Rd, Town of Salina, Syracuse, NY 13212-3801
Location: United States > New York > Finger Lakes > Syracuse
Price Range: $93 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Syracuse Airport 2.5*
Number of rooms: 124
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Also Known As:
Candlewood Suites Syracuse Airport Hotel Syracuse
Candlewood Suites North Syracuse
Candlewood North Syracuse
North Syracuse Candlewood Suites
Hotel Style:
#4 Business Hotel in Syracuse
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Questions & Answers

Here's what travelers have asked, with answers from Candlewood Suites Syracuse Airport staff and other travelers.
6 questions
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Questions? Get answers from Candlewood Suites Syracuse Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are good”
 of 5 bubbles BlakeRichardson, Dec 12, 2016 | Read review
“First floor near end of hall if you have a pet.”
 of 5 bubbles susanmQ6019SJ, Nov 15, 2016 | Read review
“any room would be a good one”
 of 5 bubbles 942jasonh, Feb 29, 2016 | Read review
“If you will need ice turn the ice maker on in your freezer.”
 of 5 bubbles 107thereset, Feb 9, 2016 | Read review
“Go to the Holiday Inn Express next door.”
 of 5 bubbles dmanleyLeesburg_IN, Jan 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question