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Embassy Suites by Hilton Syracuse Destiny USA

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311 Hiawatha Blvd W, Syracuse, NY 13204-1116
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (112)
Room & Suite (66)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Syracuse Destiny USA
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 19 hotels in Syracuse
Location
Cleanliness
Service
Value
Travelers' Choice
Our new upscale Syracuse, NY hotel welcomes you with extra-large two room suites, daily complimentary made-to-order breakfast, and evening reception* with drinks and appetizers. Stay at a modern all-suite hotel at Destiny USA Syracuse, NY Official Hotel of Syracuse University Athletics. Enjoy our free shuttle within the area. The Embassy Suites Destiny USA is near L-3 Communications, General Electric, Lockheed Martin, Siemens and the Syracuse Hospital district, only six miles from Syracuse Hancock International Airport (SYR). The Carrier Dome, Museum of Science & Technology and the NY State Fairgrounds are a short shuttle ride away. As a part of Destiny USA, New York's largest shopping, dining, outlet, and entertainment destination, all hotel guests receive exclusive savings with the Stay & Save offer booklet (over $300 in savings). Take advantage of our Shop & Drop program and have your bags securely delivered to the hotel while you explore Destiny USA. Ask about the FunPass at the
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Room & Suite (66)66
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
529Reviews9Q+A41Room tips
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Popular mentions
traveler4136 wrote a review Jun 13
traveler413645 contributions33 helpful votes
Brought my daughter here for an overnight birthday escape. Hotel and grounds were very clean and tidy, as was our room. My only complaint is that you can only use the pool for one half-hour time slot (I guess due to COVID?), and the slot is based on what’s available when you check in. As you can imagine, by the time the other family cleared out of the pool area & we de-robed, our 30 minutes evaporated. Front desk told us we couldn’t reserve another slot. We understood, but it was disappointing. I get that there are still regulations in place w/ covid, but considering there are no mask requirements and the dining room area was crowded, it was disappointing to limit the one benefit we were actually eager to enjoy. Breakfast was eh but how can you complain? Eggs, French toast, coffee. I’ll take it. Every single employee we encountered was friendly. We used the app to check in and for our room key - easy! Overall a good stay. We felt safe and comfortable!
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Date of stay: June 2021Trip type: Traveled with family
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Response from Justin Chapman, Other at Embassy Suites by Hilton Syracuse Destiny USA
Responded 1 week ago
Thank you for taking the time out of your day to provide us insight into your most recent stay. We will use your feedback to enhance the level service we provide to our guests. We are eager to return to all the services that we provided prior to the pandemic and we hope you understand some of the restrictions that are still in place may soon be lifted. Thank you for your patience and we hope to see you again soon!
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JCKPotter wrote a review Dec 2020
Trumansburg, NY7 contributions3 helpful votes
Hotel's Favorite
On our way out of this 20 degree godforsaken King Cuomo controlled Empire and stayed here the night before our flight out. This place was a spec of warm white sand on a secluded Caribbean island. As soon as you entered the warm blast air curtain at the front door that separates you from the Syracuse Tundra, you were greeted with smiles and laughter. No, I’m serious. There was a 5-ish o’clock happy hour were servers were actually...well...happy!!! Smiles and joy throughout the 6 ft mandated , mask wearing spacing areas. Booze flowed like cheap Busch lattes at a monster truck event...it was spiritual for this time of year in Syracuse NY. They placed our drinks in a bag like they were new born puppies, fresh from the mother’s teet. We vaulted via elevator to the 5th floor were we were met with smells of Lysol and cleanliness. Each door was “certified clean” by Lysol brand stickers over each door lock. After ten minutes of peeling, we finally gained access to our room nights stay. Greeted with Lysol brand stickers galore EVERYWHERE and a TV remote wrapped in excessive cellophane that a 3 yr old chewing toddler couldn’t chew through...we were happy. We had a bag of drinks, a view of The Cheese Factory Sign @ Destiny USA, a warm room, adult beverages and my bride of 34 years...life was good. Now just to make our flight outta here and remember this tiny spec of sand in our huge island of life. P.S. I highly recommend.
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Date of stay: December 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Justin Chapman, Other at Embassy Suites by Hilton Syracuse Destiny USA
Responded 2 weeks ago
We appreciate the positive feedback! Hope to see you soon!
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larrymtape81 wrote a review Jun 12
1 contribution
The housekeeping stole from my room and left her shift 3 hours before she was supposed to. This hotel is shady. I was contacted by the GM the day after but haven’t heard anything since. I would recommend staying at a Marriott property.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: June 2021
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Jdgtex wrote a review Jun 10
Austin, Texas118 contributions47 helpful votes
We felt exploited by this hotel when we came for our son's graduation in late May from Syracuse University. They bumped up the price of a room per night to $450 just because they had a captive audience with all the parents in town. To add insult, we requested that our room be cleaned and no one ever showed up. So we paid over $1000 for 2 nights and had to come back to our room with unmade beds and towels on the floor. Only one person was on the desk and she brough us fresh towels. We were extremely disappointed.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Justin Chapman, Other at Embassy Suites by Hilton Syracuse Destiny USA
Responded 1 week ago
Thank you for your feedback and details regarding some of your frustrations during your most recent stay. Our goal is to provide superior customer care to all of our guests and we hope to be able to make it right to you and your family. We hope to hear from you soon and wish your son all the luck in his post graduation endeavors.
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navinh91 wrote a review Jun 9
Boston, Massachusetts1 contribution
Enjoyed my stay. I would definitely recommend this property to my friends and family. Clean surroundings and friendly team members. I enjoyed the breakfast and room service. I will visit again soon. Thank you.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Justin Chapman, Other at Embassy Suites by Hilton Syracuse Destiny USA
Responded 1 week ago
Thank you very much for providing feedback on your most recent stay. We are so glad you enjoyed yourself while in Syracuse. We hope to see you again soon!
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PRICE RANGE
$145 - $278 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesSyracuse
NUMBER OF ROOMS
209
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Frequently Asked Questions about Embassy Suites by Hilton Syracuse Destiny USA
Which popular attractions are close to Embassy Suites by Hilton Syracuse Destiny USA?
Nearby attractions include Destiny USA (0.09 miles), Museum of Intrigue (0.2 miles), and WonderWorks (0.1 miles).
What are some of the property amenities at Embassy Suites by Hilton Syracuse Destiny USA?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Embassy Suites by Hilton Syracuse Destiny USA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Syracuse Destiny USA?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, free parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Syracuse Destiny USA?
Conveniently located restaurants include Stella's Diner, Texas de Brazil, and The Cheesecake Factory.
Are there opportunities to exercise at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Embassy Suites by Hilton Syracuse Destiny USA have an airport shuttle?
Yes, Embassy Suites by Hilton Syracuse Destiny USA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Syracuse Destiny USA?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Syracuse Destiny USA offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.