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Crowne Plaza Suffern-Mahwah, an IHG hotel

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3 Executive Blvd, Suffern, NY 10901-4113
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (99)
Room & Suite (28)
Videos (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Suffern-Mahwah, an IHG hotel
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 2 hotels in Suffern
Location
Cleanliness
Service
Value
Suffern-Mahwah Crowne Plaza Hotel and Conference Center also known as the GEM of Rockland County is situated in a distinctive setting. It features 229 artfully renovated guest rooms and suites, Flagstone's Restaurant The Koi Lounge, a fully-equipped 24-hour fitness center, and a business center. It features the newest ballrooms in the county making it the perfect location for corporate conventions and meetings, weddings, bar/bat mitzvahs, and social events. Whatever the reason for your visit to our hotel, you can enjoy the tranquility of our countryside surroundings with easy access to the excitement of New York City. Not to be forgotten would be a shopping spree at the Woodbury Common Premium Outlets, with over 200 stores to choose from!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Game room
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Vending machine
Bowling offsite
Canoeing offsite
Patio
Water park offsite
Board games / puzzles
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Spanish
511Reviews9Q+A100Room tips
Traveler rating
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Popular mentions
Captain_Cheer wrote a review Nov 2021
Ottawa84 contributions124 helpful votes
This 3 story hotel in the middle of a treed area appears to have been just built. Everything is brand new. The room's are huge with every possible convenience imaginable. Really excellent. One however needs instructions on how to use the bathroom. The shower has only one fixed glass panel on the shower side. That is half a door so to speak. To reach the shower faucet you have to get in with at least half your body in the shower stall. If you are wearing anything you will get wet. If you are undressed you will get a jolt of hot or cold water depending on how far you opened the tap. To use. Turn the shower head as far as possible towards the wall before you do anything. The mirror is L shaped with one mirror facing you and the rest of it on the wall to your left. Right in the angle at your eyesight level is a lamp. If you are facing the mirror you see the left side of your face. The right side is not lit enough to shave. So shave your left side then turn facing the mirror on your left and finish shaving the right side. There are no bell boy service so get a dolly and handle your own luggage. To find the ice and vending machine take a right after you exit the elevator and walk down to the end of the corridor. There are no signs. There is a free open air parking lot. The self service breakfast buffet is pretty good.
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Date of stay: November 2021
Value
Location
Service
Room Tip: Hope the instructions for the shower and bathroom mirror are helpful.
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1 Helpful vote
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superpickyUSA wrote a review Jan 2021
NJ, United States9 contributions2 helpful votes
Hotel's Favorite
Have stayed several times when neededto be in this area. Always efficient check=in clean room and bathroom. Beds are excellent. Getting a good night's sleep important to function the next day. The common areas always kept clean including the large lounge/event area.
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: Top floor probably the most quiet
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1 Helpful vote
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Response from Christine Mazzoli, Marketing at Crowne Plaza Suffern-Mahwah, an IHG hotel
Responded Feb 22, 2021
Always great to have our guest return. Thank you for your review and we look forward to welcoming you back again soon.
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pennyshinar wrote a review Nov 2021
New Orleans, Louisiana75 contributions62 helpful votes
Nice enough room but a little run down and dirty. Comfy bed. Nice gym. The staff was very helpful. Water pressure excellent. Breakfast was mediocre. All in all, not a bad place to stay the night when traveling from one place to another. Don't get your hopes up and you won't be disappointed
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Date of stay: November 2021Trip type: Traveled as a couple
1 Helpful vote
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Suzysig1010 wrote a review Oct 2021
Roslyn Heights, New York10 contributions5 helpful votes
If I could give zero stars for this hotel I would kids running all over all hours of the night. 12 o’clock check out however housekeeping insists on waking you up and just walking into your room without knocking at 9 AM. Rooms are extremely underwhelming
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Date of stay: October 2021Trip type: Traveled with family
1 Helpful vote
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Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG hotel
Responded Oct 18, 2021
Hi Suzysig1010, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience at our Crowne Plaza Suffern-Mahwah property was not as satisfactory as expected. I am sorry for the noise and level of service received. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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elaine212 wrote a review Aug 2021
New York City, New York459 contributions184 helpful votes
We cannot this hotel due to their lack of adherence to Covid restrictions. At check-in, the front desk were not wearing masks. When we asked if masks were required, the staff member said yes, but added that she didn't wear one since she was vaccinated. There was a bar mitzvah going on and NOBODY was wearing a mask. We were incredibly uncomfortable and considered leaving. Instead, we used a rear door to enter and exit the hotel, which allowed us to avoid the common areas. The 2 keys they gave us at check-in did not work. Our room was fine. The room was clean, the bed/pillows were very comfortable. The lounge chair in the room (Room 138) was stained; we chose not to use it. There were no extra towels. Not a hotel we would recommend. Note: we are IHG members so our experience was especially sad.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
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Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG hotel
Responded Aug 16, 2021
Dear elaine212, I fully understand how you feel, and we always try to provide the safest and most comfortable experience to every guest. Everyone should be wearing a mask, even if vaccinated. I have notified our management about your observations about cleanliness, too. Allow me to offer you my humble apology for the situation encountered. I want to thank you for your membership in our IHG Rewards and for choosing us. It is always a pleasure to welcome you to our hotel. We look forward to seeing you again soon! Alejandro G. Case Manager IHGService
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PRICE RANGE
$113 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza, suffern hotel suffern, holiday inn suffern, suffern holiday inn
FORMERLY KNOWN AS
Holiday Inn Suffern
LOCATION
United StatesNew YorkSuffern
NUMBER OF ROOMS
229
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Frequently Asked Questions about Crowne Plaza Suffern-Mahwah, an IHG hotel
What are some of the property amenities at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Suffern-Mahwah, an IHG hotel?
Conveniently located restaurants include Bagel Boys, Sutter's Mill of Suffern Incorporated, and AJ’s Sushi & Cajun Seafood.
Are there opportunities to exercise at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Suffern-Mahwah, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Suffern-Mahwah, an IHG hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Suffern-Mahwah, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Suffern-Mahwah, an IHG hotel?
Many travelers enjoy visiting Lafayette Theatre (1.9 miles) and Hopper-Goetschius Museum (4.3 miles).