Crowne Plaza Suffern-Mahwah, an IHG Hotel
3 Executive Blvd, Suffern, NY 10901-4113
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About
#1 of 2 hotels in Suffern
Location
4.4
Cleanliness
4.6
Service
4.2
Value
4.2
Welcome to the Crowne Plaza Suffern-Mahwah Hotel and Conference Center conveniently located near corporations Stryker, Konica Minolta, Jaguar Land Rover, UPS and IBM.
Our New York hotel is just one mile from the New Jersey state line and 40 minutes from New York City. Our hotel offers easy to access I-87, Route 17, I-287 and the Garden State Parkway, we are 45 minutes from Newark Liberty International Airport (EWR). Making us an ideal base for business travelers and conferences.
Our complimentary shuttle service is available to our corporate travelers Monday to Friday for journeys to many of nearby corporations in Mahwah, Ramsey and Franklin Lakes. Enjoy our 24-hour Business Center and complimentary Wi-Fi. Host a meeting, conference or special event at our hotel, featuring 25,000 sq. ft of flexible meeting and ballroom space, banquet facilities and a full-service catering team.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Game room
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Vending machine
Bowling offsite
Canoeing offsite
Patio
Water park offsite
Board games / puzzles
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Spanish
Location
3 Executive Blvd, Suffern, NY 10901-4113
Getting there
Rental CarsSee all Suffern rental cars
524Reviews9Q+A100Room tips
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The hotel is average overall. Nothing exemplary. It is nicely accessible to the highway. But the reason it gets 2 starts instead of 3 is a major security issue that left guests vulnerable. When I checked in, I found that my key card wouldn’t open one of the secondary doors closest to my room. They tried to give me a new key card, but that still didn’t work. Then I attempted to enter via door #2, which is in the middle of the building adjacent to the parking lot. I found that while my key card didn’t turn the light green, the door had been left permanently unlocked. This door gave someone access to a corridor with rooms on the ground level, and stairs to similar corridors on floors 2 and 3. When I brought this to the attention of a staff member on a Saturday morning, I was told they left it this way so that some contractors working in the building could get in. That’s no excuse to leave a door unlocked. Even if they did that, clearly nobody locked it again after they finished on Friday. If their key card reader is broken, then have the contractors walk the extra 50’ to get to the main entrance. For all 4 days I stayed there, the door remained unlocked. There is no excuse for a hotel that does not take basic safety and seriously. Unless you want to risk being robbed, raped, or otherwise victimized, I would strongly advise avoiding this hotel until IHG finds new management.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Mar 25, 2023
Hi sartech, Thank you for your recent stay and review. We appreciate you choosing us among other lodgings in the area and for your business. We aim to deliver thoughtful amenities and comfortable accommodations to our guests. I am sorry we missed the mark this time. Hotel management will give these concerns you raised immediate attention. We will certainly utilize it to improve future guests’ experiences. I hope you will give us another chance to show how great our hotel is! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
We had a quiet, comfortable stay while heading south through New York and New Jersey. Room was clean and comfortable. Everything worked with the exception of one lightbulb, which was quickly replaced. The front desk staff and the maintenance engineer were very friendly and helpful. Beds were comfortable. Our one “complaint” was with the height of the toilet seat. For old folks with old knees, it’s much too low and there was nothing to grab onto. It also would have been helpful to have a listing of the tv channels. There was no channel guide on the remote. We had to surf through the channels to see what was on. We had a very good dinner in The Koi Lounge. Food was good! Price was reasonable! Server/bartender was very pleasant, but service was slow because she was working alone. The kitchen is not adjacent to the lounge, so she had to do lots of running back and forth. The main restaurant was closed because the hotel was not busy enough to warrant opening it in the middle of this week. The breakfast buffet @ $18 was very good. It featured a good variety of hot and cold items + eggs/omelettes cooked to order. Good coffee! We would stop here again when passing through.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We stayed for just one night while passing through. The staff was very courteous and helpful. We dined at the Koi Lounge. Drinks and the meal were wonderful! Chantal was a delight! She was attentive, helpful, and friendly, making us feel right at home. The beds were very comfortable with plush pillows. The atrium is huge, and attractive with a modern vibe. What wasn't modern was the alarm clock with the iPhone dock. If you happen to have a first generation iPhone with the super wide connector, you'd be all set. At least there were plenty of AC receptacles to plug in our chargers. Suggestion to hotel: We used the EV charger, and found it occupied when we checked in around 4:00 pm. The cars were gone later and we were able to plug in, thankfully. We've stayed at other hotels that restrict access to the chargers for guest only using an access code. There is a nearby office complex with paid EV chargers for workers. We suspect that the hotel's free charger attracts them, limiting access for guests. Please consider limiting EV access to hotel guests.…
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel needs a huge overhaul. While the staff was very nice the rooms were dumps. From the mold everywhere they tried to hide with crappy renos years ago to sheets that were just bad. The hotel is convenient and I guess for the price well... It has a very large open lobby which is nice and the bar has good food. The rooms omg awful.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed there one night. There was no toilet paper or hair dryer in the bathroom and the alarm clock did not work. Problemscwerecsttendedvto quickly. The carpets could use replacing. On the positive side, staff very helpful and friendly, the room was quiet and we ate at the bar/restaurant in the lobby. Food was good and the salmon my husband ordered was $5 cheaper than other restaurants in the area.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Michaelplusthree wrote a review Sep 2022
San Juan Capistrano, California49 contributions63 helpful votes
I would not stay here again. The hotel is understaffed and what staff is at the hotel simply does not care. Keys did not work, they would not clean the room (lack of staff), our safe was broken and no one came to fix it despite many calls, and the food at breakfast was bad. We were here for a wedding. They had a welcome reception and the hotel staff turned off the music during the middle of a song while people were dancing - at 9:00 pm. These are just a few examples. Find a different hotel if you can.
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Date of stay: September 2022
Value
Cleanliness
Service
Room Tip: Get a room that looks outside
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Oct 20, 2022
Hi Michaelplusthree, Thank you for choosing us! We strive to meet the level of satisfaction every guest expects from an IHG® Hotels & Resorts property. I am sorry you found our services lacking this time. I shared your comments with our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. We know you have many options when it comes to accommodations, and we hope you'll continue to consider IHG Hotels & Resorts on your future travels. Warm Regards, Alice P Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed at the hotel July 15 to July 17, 2022. First night I checked in went to my family event on Friday night,went back to my room key would not work went to front desk 3 times that night they finally contacted someone on maintenance to let me in. Second day went to brunch again after going back to room key would not work 2 more times to front desk and maintenance opens the door.Got dress for a BBQ at hotel and 2 hours later went back to my room to get rest before next event again key not working to get in room front desk person comes up to my room and can't open the door either.She tells me she will be back and never returns 20 minutes later I go down to find out what is going on and let her know she just left me waiting in hallway,she informs me she had to call maintenance to come repair the lock,after waiting in lobby for 2 hours maintenance shows up and can't open door either, said the front desk person gave him dead batteries, so he had to go to store for batteries. 2.5 hours later I get in room medicine and clothes were in room. Had 30 minutes to get dressed for a formal event which I was late. Later after event the key still doesn't work can't make this up smh. After all the waiting and not being able to get in room the only want to give me $50 off unacceptable. Do not stay at this hotel never again worst customer service ever!!!…
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Aug 2, 2022
Hello, BIRD309wine341 We are very interested in your opinion about your stay with us on our property. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. I have taken the details you encountered to our management for appropriate action. I apologize for the situation. Our local team is addressing all of them as we speak. Our commitment is always combining a feeling of comfort and happiness with exceptional touch to make you have a memorable stay. It's been an absolute pleasure to have you with us. We truly look forward to serving you again soon. Our staff can't wait to show you all the changes and improvements made after your priceless feedback. Warm regards. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Safe in the room didn’t work because of low battery. Headboards we’re torn, and bathroom doors and tiles are in disrepair. Every time someone closes room on the same floor, our room door smashes. We didn’t even get free water bottles, and Purell stations didn’t have soap.
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Date of stay: July 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
It took us a little time to check in. Although we had reservations, the desk staff did not appear to be very familiar with either the computer system or the hotel itself. This is not an inexpensive hotel. It is a rather long walk to get to the elevators from the front desk. The room’s bathroom is both cramped and poorly laid out. There is only one set of towels for each guest. The towels are not luxurious. The bathroom countertop is both tiny and awkward. There is not enough light to shave safely. The toilet paper roll installation seems to have been installed as an afterthought. Turning on the shower is just not safe for a shorter person. There is no microwave oven. There is no breakfast provided. We were not informed, when we checked in, that there was complimentary coffee in the lobby. This hotel needs a management review by their corporate office.…
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Date of stay: July 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Jul 24, 2022
Hello, rdna5 We are very interested in your opinion about your stay with us on our property. We need insights like yours to improve our quality and constantly aim higher for the enjoyment of our guests. I have shared your sentiment with our local team and manager, and I apologize for not delivering a better accommodation. Our staff will work to ensure a much better experience in your future travels. It's been a pleasure to host you, and we look forward to serving you again. I'm sure you'll love the changes and improvements. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DO NOT stay at this hotel if you want: • a working thermostat (air conditioning unit); • a comfortable room; • a hassle-free stay; • a quiet place to relax; • a hotel staffed with adequate security; and • a nice room with quality amenities; I spent three nights at this place & ended up needing to stay in 4 separate rooms! Day/Night 1: Rm#316 & Rm#323—Checked into Rm#316. A/C unit broken. Maintenance guy couldn’t fix it. He said many of the A/C units weren’t working cuz they were old. So, they moved us late in the hot evening to Rm#323 with a working A/C—finally. Day/Night 2: Early Sunday morning noisy guests next door decided Sunday AM was a perfect time to party in the hallway. About 8 people from several rooms were yelling, laughing, throwing things, hitting the walls, and slamming doors. I complained & the Front Desk sent “security” (I guess), but everyone just laughed at them. And they kept it up. Nothing was ever done about them. So, we left to get a little peace&quiet. That groups ended up checking out. But later that night, a large group of new guests, just as loud as the previous group, took over most of the rooms in the hotel. Again, security(?) did nothing. Day/Night 3: Rm#341 & Rm#167: The new group of guests ended up being even worse the next morning. We again had to leave the hotel to get some quiet. When we returned at 2PM for a nap, the people in the room next to us had literally turned their room into a makeshift day-care center for all the kids in their group. I saw at least 10 women (believe it or not) in the room watching over multiple screaming, crying, tantrum-throwing kids—about a dozen of them—from babies to toddlers. So much for taking a nap. So, we called AGAIN to complain. Nothing was done about them, but we were given yet another room—our third one: Rm#341. I thought everything would be fine. But I was wrong. THE AIR CONDITIONING UNIT IN THIS ROOM ALSO DIDN’T WORK! I called at 5:15PM for maintenance…..By 6PM—no one came. So, I went to the front desk to ask, in person, for someone to please fix the A/C. Still, no one came. I again went down to the front desk at 6:45PM & once more asked for maintenance. Then, at about 7:30PM, a guy finally showed up (i.e., over two hours after I had first called about the A/C). Not surprisingly, this maintenance guy also said the A/C was broken (as were several of them in other rooms). So, we moved to our 4th room….. Rm#167. Day 4: Rm#167: We checked out on our final day, but not without more issues. 1. The bill slipped under the door had a charge for breakfast, which was supposed to be included with our room rate. But the woman who took our breakfast coupons seemed upset that we were going to be getting a free breakfast—so she apparently decided to just charge us. I had to have that charge removed upon check-out. (Interestingly, while waiting to speak to the front desk, the lady in front of me was complaining about their A/C not working in their room—they must’ve been given one of our reject rooms.) 2. Much to my shock, at 8:15AM, someone decided to play BAGPIPES in their room. The shockingly loud “music” literally reverberated across the entire 1st floor (and lobby) like someone was blasting music thru a loudspeaker. I mentioned to the Front Desk: “Did you know someone s playing bagpipes and it’s really loud?” The staffer rolled her eyes and said: “I know they’re having some sort of celebration or ceremony.” 3. Regarding all four rooms, they were inconsistent with their amenities. One room lacked towels & had no soaps/shampoo in shower. Another room had the soaps/shampoos, but had no comforters on the beds. The third room had black out curtains that didn’t close all the way. And in ALL 4 ROOMS, the USB ports didn’t work. The ONLY good things about this place was the breakfast buffet, which came with our room(s). It was fantastic. But, tbh, I would have much rather bought my own breakfast somewhere else and been able to stay in just 1 room for 3 nights & have an A/C unit that actually worked. I’ll NEVER stay at another Crowne Plaza—ever.…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Ask them to check if the A/C in your room is working before you check into it. Many of the A/C...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Jun 3, 2022
Hi Richie A, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us and sharing your concerns. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$146 - $191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza, suffern hotel suffern, holiday inn suffern, suffern holiday inn
FORMERLY KNOWN AS
Holiday Inn Suffern
LOCATION
United StatesNew YorkSuffern
NUMBER OF ROOMS
229
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Claim Your ListingCROWNE PLAZA SUFFERN-MAHWAH, AN IHG HOTEL $110 ($̶1̶4̶5̶) - Updated 2023 Prices & Reviews - NY
Frequently Asked Questions about Crowne Plaza Suffern-Mahwah, an IHG Hotel
What are some of the property amenities at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Conveniently located restaurants include Bagel Boys, Sutter's Mill of Suffern Incorporated, and AJ’s Sushi & Cajun Seafood.
Are there opportunities to exercise at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Suffern-Mahwah, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Many travelers enjoy visiting Lafayette Theatre (1.9 miles) and Hopper-Goetschius Museum (4.3 miles).