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Travel safe during COVID-19
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Suffern-Mahwah, an IHG Hotel
Updated 02/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 2 hotels in Suffern
Location
4.4
Cleanliness
4.7
Service
4.2
Value
4.2
Welcome to the Crowne Plaza Suffern-Mahwah Hotel and Conference Center conveniently located near corporations Stryker, Konica Minolta, Jaguar Land Rover, UPS and IBM. Our New York hotel is just one mile from the New Jersey state line and 40 minutes from New York City. Our hotel offers easy to access I-87, Route 17, I-287 and the Garden State Parkway, we are 45 minutes from Newark Liberty International Airport (EWR). Making us an ideal base for business travelers and conferences. Our complimentary shuttle service is available to our corporate travelers Monday to Friday for journeys to many of nearby corporations in Mahwah, Ramsey and Franklin Lakes. Enjoy our 24-hour Business Center and complimentary Wi-Fi. Host a meeting, conference or special event at our hotel, featuring 25,000 sq. ft of flexible meeting and ballroom space, banquet facilities and a full-service catering team.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Boating
Game room
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Snack bar
Special diet menus
Vending machine
Bowling offsite
Canoeing offsite
Patio
Water park offsite
Board games / puzzles
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, French, Spanish
Hotel links
Location
Full view
Contact
3 Executive Blvd, Suffern, NY 10901-4113
Getting there
Rental CarsSee all Suffern rental cars
515Reviews9Q+A100Room tips
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Most Recent
DO NOT stay at this hotel if you want: • a working thermostat (air conditioning unit); • a comfortable room; • a hassle-free stay; • a quiet place to relax; • a hotel staffed with adequate security; and • a nice room with quality amenities; I spent three nights at this place & ended up needing to stay in 4 separate rooms! Day/Night 1: Rm#316 & Rm#323—Checked into Rm#316. A/C unit broken. Maintenance guy couldn’t fix it. He said many of the A/C units weren’t working cuz they were old. So, they moved us late in the hot evening to Rm#323 with a working A/C—finally. Day/Night 2: Early Sunday morning noisy guests next door decided Sunday AM was a perfect time to party in the hallway. About 8 people from several rooms were yelling, laughing, throwing things, hitting the walls, and slamming doors. I complained & the Front Desk sent “security” (I guess), but everyone just laughed at them. And they kept it up. Nothing was ever done about them. So, we left to get a little peace&quiet. That groups ended up checking out. But later that night, a large group of new guests, just as loud as the previous group, took over most of the rooms in the hotel. Again, security(?) did nothing. Day/Night 3: Rm#341 & Rm#167: The new group of guests ended up being even worse the next morning. We again had to leave the hotel to get some quiet. When we returned at 2PM for a nap, the people in the room next to us had literally turned their room into a makeshift day-care center for all the kids in their group. I saw at least 10 women (believe it or not) in the room watching over multiple screaming, crying, tantrum-throwing kids—about a dozen of them—from babies to toddlers. So much for taking a nap. So, we called AGAIN to complain. Nothing was done about them, but we were given yet another room—our third one: Rm#341. I thought everything would be fine. But I was wrong. THE AIR CONDITIONING UNIT IN THIS ROOM ALSO DIDN’T WORK! I called at 5:15PM for maintenance…..By 6PM—no one came. So, I went to the front desk to ask, in person, for someone to please fix the A/C. Still, no one came. I again went down to the front desk at 6:45PM & once more asked for maintenance. Then, at about 7:30PM, a guy finally showed up (i.e., over two hours after I had first called about the A/C). Not surprisingly, this maintenance guy also said the A/C was broken (as were several of them in other rooms). So, we moved to our 4th room….. Rm#167. Day 4: Rm#167: We checked out on our final day, but not without more issues. 1. The bill slipped under the door had a charge for breakfast, which was supposed to be included with our room rate. But the woman who took our breakfast coupons seemed upset that we were going to be getting a free breakfast—so she apparently decided to just charge us. I had to have that charge removed upon check-out. (Interestingly, while waiting to speak to the front desk, the lady in front of me was complaining about their A/C not working in their room—they must’ve been given one of our reject rooms.) 2. Much to my shock, at 8:15AM, someone decided to play BAGPIPES in their room. The shockingly loud “music” literally reverberated across the entire 1st floor (and lobby) like someone was blasting music thru a loudspeaker. I mentioned to the Front Desk: “Did you know someone s playing bagpipes and it’s really loud?” The staffer rolled her eyes and said: “I know they’re having some sort of celebration or ceremony.” 3. Regarding all four rooms, they were inconsistent with their amenities. One room lacked towels & had no soaps/shampoo in shower. Another room had the soaps/shampoos, but had no comforters on the beds. The third room had black out curtains that didn’t close all the way. And in ALL 4 ROOMS, the USB ports didn’t work. The ONLY good things about this place was the breakfast buffet, which came with our room(s). It was fantastic. But, tbh, I would have much rather bought my own breakfast somewhere else and been able to stay in just 1 room for 3 nights & have an A/C unit that actually worked. I’ll NEVER stay at another Crowne Plaza—ever.…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Ask them to check if the A/C in your room is working before you check into it. Many of the A/C...
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Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded 4 weeks ago
Hi Richie A, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your stay. I have shared your comments with the hotel management and sent you a private message with additional details. Again, thanks for staying with us and sharing your concerns. We value your input and would love a chance to make it up to you. Sincerely, Connie D Case Manager IHGService
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Hotel's Favorite
Have stayed several times when neededto be in this area. Always efficient check=in clean room and bathroom. Beds are excellent. Getting a good night's sleep important to function the next day. The common areas always kept clean including the large lounge/event area.
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Date of stay: January 2021
Value
Cleanliness
Service
Room Tip: Top floor probably the most quiet
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1 Helpful vote
Helpful
Response from Christine Mazzoli, Marketing at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Feb 22, 2021
Always great to have our guest return. Thank you for your review and we look forward to welcoming you back again soon.
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I arrived at 12:40 PM, thinking I would grab lunch before checking in. Although their website says the restaurant serves "breakfast, lunch, dinner & dessert", it was dark, with a rope across the entrance, and no staff anywhere to be seen. Same for the adjoining lounge, which the website says they serve "Lunch, Dinner, Dessert". Off to the front desk, where I was greeted with BARELY a grunt by the solitary person on duty. Despite showing my IHG Diamond Elite card, I was offered NONE of the amenities that normally go with this. I was the only guest in the lobby, yet there was no real greeting, welcome or small talk. Definitely the worst check-in experience I've ever had in an IHG hotel. After getting to my room, I had difficulty finding the toilet paper in the bathroom. I was about to grab the spare roll and use that, but when I reached under the vanity for it, I found it - in a completely ridiculous, hidden, inconvenient, and unreachable FROM the toilet location. Plus, it's open at one end, so when you pull on the roll, it slips right off of the dispense anyway. See photos. Glad I only had to stay one night.…
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Date of stay: May 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: Find another hotel
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Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded 4 weeks ago
Hello vpmad1, Thank you for choosing IHG Hotels and Resorts as your travel partner! We always strive to provide the best service to our guests. I'm sorry to hear about your experience. I shared this with our hotel management. I'm certain that all you've pointed out will be looked into and addressed accordingly. We appreciate the trust you've given us as one of our IHG® One Rewards Diamond Elite members. I hope you'll consider us again in your future travel plans! Stay safe, Jomar M. Case Manager IHGService
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Very satisfied with stay, definitely will be back when I visit friends in the area! Large and well kept atrium, friendly helpful staff (thank you Denise for offering to carry my bag to my room while I held my sleeping child!), well equipped room and bathroom, easy and safe parking. Some things that could be improved - coffee in lobby had run out when I checked out at 11am, I prefer more bright lighting in room (and not a bunch of floor and table lamps I need to individually turn on/off, some furniture was worn out with scratches and bumps, TV a bit slow to use and Guide didn't seem to work so had to flip through channels
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Date of stay: April 2022
Location
Cleanliness
Service
1 Helpful vote
Helpful
40 Minutes from Manhattan it is a nice option just past the NJ/NY state line on the NY side. It is a tad run down and the manager needs to pay attention to detail. The staff was not super helpful and the heat struggled the whole time.
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Date of stay: February 2022
Location
Service
Sleep Quality
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Mar 6, 2022
Hi djaehnig, Thank you for leaving feedback on your hotel experience. I am sorry we could not meet your expectations surrounding the level of service and room amenities. Know that we do our best to provide good value, reliable, and convenient hotel encounters. Trust that I have shared your feedback with the hotel management as a tool for enhancing the service and lodging experience we offer. You are our most valued guest. As we continuously prove to be a delight, we hope you will make our hotel your home away from home again. Warm regards, Zel N. Case Manager IHGService
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This 3 story hotel in the middle of a treed area appears to have been just built. Everything is brand new. The room's are huge with every possible convenience imaginable. Really excellent. One however needs instructions on how to use the bathroom. The shower has only one fixed glass panel on the shower side. That is half a door so to speak. To reach the shower faucet you have to get in with at least half your body in the shower stall. If you are wearing anything you will get wet. If you are undressed you will get a jolt of hot or cold water depending on how far you opened the tap. To use. Turn the shower head as far as possible towards the wall before you do anything. The mirror is L shaped with one mirror facing you and the rest of it on the wall to your left. Right in the angle at your eyesight level is a lamp. If you are facing the mirror you see the left side of your face. The right side is not lit enough to shave. So shave your left side then turn facing the mirror on your left and finish shaving the right side. There are no bell boy service so get a dolly and handle your own luggage. To find the ice and vending machine take a right after you exit the elevator and walk down to the end of the corridor. There are no signs. There is a free open air parking lot. The self service breakfast buffet is pretty good.…
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Date of stay: November 2021
Value
Location
Service
Room Tip: Hope the instructions for the shower and bathroom mirror are helpful.
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1 Helpful vote
Helpful
Nice enough room but a little run down and dirty. Comfy bed. Nice gym. The staff was very helpful. Water pressure excellent. Breakfast was mediocre. All in all, not a bad place to stay the night when traveling from one place to another. Don't get your hopes up and you won't be disappointed
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Date of stay: November 2021Trip type: Traveled as a couple
1 Helpful vote
Helpful
If I could give zero stars for this hotel I would kids running all over all hours of the night. 12 o’clock check out however housekeeping insists on waking you up and just walking into your room without knocking at 9 AM. Rooms are extremely underwhelming
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Date of stay: October 2021Trip type: Traveled with family
1 Helpful vote
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Oct 18, 2021
Hi Suzysig1010, Thank you for making us part of your visit. We strive to offer quality service and I understand that your recent experience at our Crowne Plaza Suffern-Mahwah property was not as satisfactory as expected. I am sorry for the noise and level of service received. Our team would like to assure you that your thoughts about our service lapses are heard. We would like to gather more details to communicate this with the relevant teams. I sent you a separate email and hope you respond soon. Pleasure once again to host your visit and we hope you will give us another chance to show you that your unsatisfactory stay was an exception. All the best, Alice P Case Manager IHGService
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We cannot this hotel due to their lack of adherence to Covid restrictions. At check-in, the front desk were not wearing masks. When we asked if masks were required, the staff member said yes, but added that she didn't wear one since she was vaccinated. There was a bar mitzvah going on and NOBODY was wearing a mask. We were incredibly uncomfortable and considered leaving. Instead, we used a rear door to enter and exit the hotel, which allowed us to avoid the common areas. The 2 keys they gave us at check-in did not work. Our room was fine. The room was clean, the bed/pillows were very comfortable. The lounge chair in the room (Room 138) was stained; we chose not to use it. There were no extra towels. Not a hotel we would recommend. Note: we are IHG members so our experience was especially sad.…
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Date of stay: August 2021
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from IHG Service, Owner at Crowne Plaza Suffern-Mahwah, an IHG Hotel
Responded Aug 16, 2021
Dear elaine212, I fully understand how you feel, and we always try to provide the safest and most comfortable experience to every guest. Everyone should be wearing a mask, even if vaccinated. I have notified our management about your observations about cleanliness, too. Allow me to offer you my humble apology for the situation encountered. I want to thank you for your membership in our IHG Rewards and for choosing us. It is always a pleasure to welcome you to our hotel. We look forward to seeing you again soon! Alejandro G. Case Manager IHGService
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I would give this place half a star if I could. They are very rude, and unaccommodating, with terrible attitudes. First of all, the rooms on the first floor have windows facing the lobby, not outside, so you hear everything that goes on in the lobby at all hours of the night. Then, when you call the front desk, because they are partying at the bar past 1 am, they tell you that they cannot do anything because they reserved the bar until 2. It doesn’t matter to them that my wife, my 2 children, and I could sleep because of the party in the lobby. Then, when we asked for a new crib sheet for our child an hour and a half before checkout, so that they could nap before we left, they refused because we were checking out soon. Spectacularly rude and disrespectful.
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Date of stay: July 2021Trip type: Traveled with family
1 Helpful vote
Helpful
PRICE RANGE
$126 - $177 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza, suffern hotel suffern, holiday inn suffern, suffern holiday inn
FORMERLY KNOWN AS
Holiday Inn Suffern
LOCATION
United StatesNew YorkSuffern
NUMBER OF ROOMS
229
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Suffern-Mahwah, an IHG Hotel
What are some of the property amenities at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Conveniently located restaurants include Bagel Boys, Sutter's Mill of Suffern Incorporated, and AJ’s Sushi & Cajun Seafood.
Are there opportunities to exercise at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Suffern-Mahwah, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Suffern-Mahwah, an IHG Hotel?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Crowne Plaza Suffern-Mahwah, an IHG Hotel?
Many travelers enjoy visiting Lafayette Theatre (1.9 miles) and Hopper-Goetschius Museum (4.3 miles).