DO NOT stay at this hotel if you want: • a working thermostat (air conditioning unit); • a comfortable room; • a hassle-free stay; • a quiet place to relax; • a hotel staffed with adequate security; and • a nice room with quality amenities; I spent three nights at this place & ended up needing to stay in 4 separate rooms! Day/Night 1: Rm#316 & Rm#323—Checked into Rm#316. A/C unit broken. Maintenance guy couldn’t fix it. He said many of the A/C units weren’t working cuz they were old. So, they moved us late in the hot evening to Rm#323 with a working A/C—finally. Day/Night 2: Early Sunday morning noisy guests next door decided Sunday AM was a perfect time to party in the hallway. About 8 people from several rooms were yelling, laughing, throwing things, hitting the walls, and slamming doors. I complained & the Front Desk sent “security” (I guess), but everyone just laughed at them. And they kept it up. Nothing was ever done about them. So, we left to get a little peace&quiet. That groups ended up checking out. But later that night, a large group of new guests, just as loud as the previous group, took over most of the rooms in the hotel. Again, security(?) did nothing. Day/Night 3: Rm#341 & Rm#167: The new group of guests ended up being even worse the next morning. We again had to leave the hotel to get some quiet. When we returned at 2PM for a nap, the people in the room next to us had literally turned their room into a makeshift day-care center for all the kids in their group. I saw at least 10 women (believe it or not) in the room watching over multiple screaming, crying, tantrum-throwing kids—about a dozen of them—from babies to toddlers. So much for taking a nap. So, we called AGAIN to complain. Nothing was done about them, but we were given yet another room—our third one: Rm#341. I thought everything would be fine. But I was wrong. THE AIR CONDITIONING UNIT IN THIS ROOM ALSO DIDN’T WORK! I called at 5:15PM for maintenance…..By 6PM—no one came. So, I went to the front desk to ask, in person, for someone to please fix the A/C. Still, no one came. I again went down to the front desk at 6:45PM & once more asked for maintenance. Then, at about 7:30PM, a guy finally showed up (i.e., over two hours after I had first called about the A/C). Not surprisingly, this maintenance guy also said the A/C was broken (as were several of them in other rooms). So, we moved to our 4th room….. Rm#167. Day 4: Rm#167: We checked out on our final day, but not without more issues. 1. The bill slipped under the door had a charge for breakfast, which was supposed to be included with our room rate. But the woman who took our breakfast coupons seemed upset that we were going to be getting a free breakfast—so she apparently decided to just charge us. I had to have that charge removed upon check-out. (Interestingly, while waiting to speak to the front desk, the lady in front of me was complaining about their A/C not working in their room—they must’ve been given one of our reject rooms.) 2. Much to my shock, at 8:15AM, someone decided to play BAGPIPES in their room. The shockingly loud “music” literally reverberated across the entire 1st floor (and lobby) like someone was blasting music thru a loudspeaker. I mentioned to the Front Desk: “Did you know someone s playing bagpipes and it’s really loud?” The staffer rolled her eyes and said: “I know they’re having some sort of celebration or ceremony.” 3. Regarding all four rooms, they were inconsistent with their amenities. One room lacked towels & had no soaps/shampoo in shower. Another room had the soaps/shampoos, but had no comforters on the beds. The third room had black out curtains that didn’t close all the way. And in ALL 4 ROOMS, the USB ports didn’t work. The ONLY good things about this place was the breakfast buffet, which came with our room(s). It was fantastic. But, tbh, I would have much rather bought my own breakfast somewhere else and been able to stay in just 1 room for 3 nights & have an A/C unit that actually worked. I’ll NEVER stay at another Crowne Plaza—ever.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.